A representative from aptive pest control came to our home offering a $1 initial visit with a contract for quarterly treatments afterward at $90. We declined and less than a week later another representative came, offered the same, and had an i-pad to take info on. He then had someone come and spray. This was a new home and we'd never had any bugs, but felt we'd get the treatments as prevention. Less than 4 days later, we began to see spiders and beetles. We called and were told they'd come back for free Even though they had us scheduled for a $90 visit the same month, which was not what we were told). They did not show up, and when we attempted to call them, we spent over 2 hours on hold, never actually speaking to a person. We have been told they would just "turn us over to a collector" if we didn't buy out the contract. This was all done by a recording, as we never spoke to a person. We were told they are housed in franklin, tn, but could find no one who could/would answer the calls. They bill, but that is it. They do not provide a good service and do not respond to calls. The second call to them ended with a recording stating they would call back after i held the phone for 54 minutes due to "unusually high call volume" with no option to continue to hold. Buyer beware!!
Aptive Pest Control Reviews
A representative from aptive pest control came to our home offering a $1 initial visit with a contract for quarterly treatments afterward at $90. We declined and less than a week later another representative came, offered the same, and had an i-pad to take info on. He then had someone come and spray. This was a new home and we'd never had any bugs, but felt we'd get the treatments as prevention. Less than 4 days later, we began to see spiders and beetles. We called and were told they'd come back for free Even though they had us scheduled for a $90 visit the same month, which was not what we were told). They did not show up, and when we attempted to call them, we spent over 2 hours on hold, never actually speaking to a person. We have been told they would just "turn us over to a collector" if we didn't buy out the contract. This was all done by a recording, as we never spoke to a person. We were told they are housed in franklin, tn, but could find no one who could/would answer the calls. They bill, but that is it. They do not provide a good service and do not respond to calls. The second call to them ended with a recording stating they would call back after i held the phone for 54 minutes due to "unusually high call volume" with no option to continue to hold. Buyer beware!!