The company is a fraud and scamp and a complete rip-off. I bought a CPAP from them. It has been two years since they sent bills to pay off. I pay more than the price of the apparatus. My insurance also paid for the device. They kept billing me.
I called customer service and told them about that each time, but they kept sending me a bill. This company is such a fraud. I need my money back and stop sending my bill.
Apria Healthcare is a very unprofessional and unethical company. I have not had to report them, once again, to the Better Business Bureau because of their unethical business practices.
Time and time again, I order CPAP supplies from them and they tell me they will go through insurance and I only owe $43. Well, everytime, they either charge my card $173 without my authorization or now they send me to a collection agency without calling me, mailing me a statement or even an email letting me know that I have an outstanding balance.
The reason I have a balance? They did not properly go through my insurance and send the appropriate information the insurance requires in order to pay for the supplies. Once again, a fraudulent, unethical company that has basically a monopoly on CPAP supplies. I truly cannot stand this company.
I was recently diagnosed with obstructive sleep apnea, prescribed a CPAP machine, and referred to Apria by my provider ("CSHA") for purchase.
On 10/30/18, Apria called to confirm my insurance ("BS") had approved my CPAP machine. I was told I needed to pay 50% of my 50% copay in advance. I was told after nine monthly payments of $37.20, I would own the CPAP machine. I paid Apria $225.22.
On 10/31/18, I received an emailed link to the contract, which made no reference to additional payments or that I would ultimately own the CPAP. I called Apria to clarify, and was told this was their standard contract. I called BS, who added Apria to the call. On this conference call, BS informed me that (1) they determined what my copay should be, not Apria, and (2) BS had NOT approved my CPAP because this was the first they'd heard about it. Apria never submitted it to BS.
There were numreous additional calls and conference calls between Apria, BS, CSHA and myself to get the contract revised to reflect the promised terms of sale and to get the prescription for the CPAP approved.
On 11/1/18, during a call with Apria and CSHA, Apria stated that, even after all payments are made to them by me and BS, Apria would retain ownership of the CPAP.
Despite numerous attempts, Apria is refusing to even discuss refunding my money. My money has still not been refunded.
My husband has a very bad heart condition and We have been dealing with Apria healthcares billing mistakes for years My husband David has spent hours on the phone dealing with there mistakes!explaining over and over to customer service how we were told by you that we are 100% covered by our insurance for his medical supplies. Sleep apneasupplies. Like tubes and masks that he needs for his sleep apnea.
He always gets the same thing being put on hold, them coming back on the phone after 10 minutes or so and then he is told o yes you are correct, you are fully covered there should be NO CHARGES!
Now he receives a letter from Global Receivables solutions,inc debt collector stating stating that he owes $467.76.
He Then contacts Apria healthcare again telling them about this notice and he is told yes they see he was fully covered but there is nothing they can do about this now its out of there hands.. This needs to be cleared up and cleared up once and for all! My poor husband has spent hours of frustration, anxiety,and wasted valuable time on Apria healthcare's incompetence. They need to make things right.
I am being charged for CPAP medical equipment that was 1) never used and 2) at no point did a doctor or Apria inform me that I would be charged for medical equipment. I called the customer service line and they informed me that because my insurance doesnt't cover "Durable medical equipment" that I would have to pay $545.48 for January to March of 2017. I work for the LAFD and was injured at work and didn't use the medical equipment and was in no shape to drive the equipment back until May. I feel it's unfair that I was never informed of this ongoing charge even if I was able to use it and at no point was I told I would have to pay anyhing.
I wish I would have read these reports before buying the CPAP machine. My experience with these two companies Apria Healthcare and Care Centrix has been (*&^%$&&%$). Sad thing they were recommended by my primary care physician. When I first purchased by CPAP machine and supplies in early 2016 I was told (face to face) by the Apria employee that they would file a claim with my health insurance company and was also told and lead to believe by the employee that my health insurance would cover half the cost of the CPAP machine and the entire cost of the supplies. A few months later I received several medical bills from their claims collection center Care Centrix for about $1800 which included the cost of the CPAP machine and the supplies. I called the number provided and was given the beat around by the Care Centrix rep that all they did was collect on past due bills that they had nothing to do with the claims. I called Apria, was transferred about 5 times then I hung up. I called by health insurance company and discovered that the claim Apria filed had been denied since Apria had not provided all the required information. Finally, I was able to communicate with someone at Apria after a few transfers. I have never spoke to a more asinine rep than the Apria rep. She evaded every question I had. So bottom line I got nowhere.
I called Care Centrix back to arrange a payment plan (which surprisingly they accepted). In early 2017 I began receiving more bills from Care Centrix for additonal CPAP machine payments and for supplies they auto shipped (which I had cancelled).
Bottom line is I have stopped paying Care Centrix and now get my CPAP supplies on-line (there are various sources for the same supplies and cheaper. For example, a CPAP filter from Apria cost around $35.00 on-line the same filter cost $7.95 but you get 5 filters instead of one.
In March, 2015, I received a CPAP unit from Preferred Medical, whose parent company is Apria Healthcare. I was required to give them a credit card at that time. My insurance was billed, payments were made, and I assumed the small amounts being charged to my credit card were my portion of the cost.
My insurance company continued to get constant, seemingly random claims, and refused them. When I realized my card was being charged for larger amounts, I could get no answers, so cancelled the card. I paid a bill that I received, just to be done with the whole thing. Wishful thinking on my part.
I received a letter telling me that my insurance had refused payment. I called the number given, was sent overseas, and wasn't surprised to find that Farhat wasn't available, and no one else could help me. I asked my insurance company for help, and they sent me printouts of the payments made on my account. I sent it to an Account Resolution Specialist at Apria, and was told it would go to collection for review, and I would hear back in 10 days. I never heard back, but 4 months later I received another bill for hundreds of dollars. No details, just random amounts.
I went in to Preferred Medical twice to try to get some help, and both times they said it didn't look like I owed anything, and couldn't understand why I'd been billed.
I demanded an itemized statement and received a four page statement that was impossible to understand. I forwarded it to the senior claims adjuster at my insurance company, and she couldn't make heads or tails of it. When i was sent to collection, she helped me conference call. Our first try got us back overseas, where the rep said that he didn't see anything owing, and I could just ignore the most current bill, but he couldn't do anything about the collection situation. Our next attempt took us to a US rep who said there had been no insurance payments on my account. None.
I sent a letter to collection disputing the claim, and my insurance requested copies of the cancelled checks. They were faxed to Apria on 2/9/17. Crickets. Then I received another collection letter for a different amount - the amount the rep told me to ignore.
This i beyond frustrating. I've already paid more than I should have. There is no doubt in my mind that if I had kept paying those bills, I'd just keep getting new ones. Nothing on the paperwork I've been given even tells what the total amount should have been, and my insurance rep was actually told from one person that I had a credit coming, and from another that they only billed the insurance company a certain amount, and got the rest from the patient. That is not the way it's supposed to work!
I've tried to figure out where to go for help. The insurance commissioner website says it handles problems and fraud with insurance companies - not healthcare. The attorney general's office didn't have any options even close to what I've been experiencing. It's obvious that Apria creates a paperwork tangle that no one can get through so they can continue to bill. Knowing what I know now I would have just paid for the CPAP online and skipped going through Apria and saved some of this emotional stress and possible damage to my credit.
If I thought that paying the collection company would bring this nightmare to a close, I'd do it in a heartbeat. It's not a lot of money. But three or four months down the road I'd get another bill.
I got a CPAP machine from these people (and had to jump through a lot of hoops and keep calling them to finally get it more than a month later). When I picked it up, I informed them that my PPO insurance deductible was fully met for the year. I asked whether there would be future payments. They told me no; that my insurance company was paying for it outright. They said that I would not be billed for anything in the future.
Now of course they are trying to bill me $57 monthly! And I have noticed from paperwork that I receive from that they keep making mistakes with the insurance company, so their claims keep getting denied.
I have never met such a bunch of incompetent fools and liars in my life. I've read the other complaints online about them. Don't be fooled by them. Don't do business with them if you have a choice. Unfortunately, I didn't have a choice -- they were the only company contracted with my PPO. Believe me, I would have bought my machine from CPAP.com or some other online company if I could have. Apria can take me to collections if they want. I'm not paying them a dime. They are fraudsters. BEWARE! I am reporting them to various consumer protection agencies, and I might go to my local TV consumer reporter, as well.
I needed a CPAP machine and am covered by a Humana Obamacare plan. As I had met my Maximum Out Of Pocket for the year, Humana should pay 100% of allowed claims. Unfortunately Humana have an exclusive contract with Apria Healthcare: when I went to get the machine they refused to give it to me unless I gave them a credit card number. They told me that this would not be charged as it was only to make sure that I would return the machine at the end of the rental period. Liars!
Although I was reluctant to give them my card, there was no way I could get the machine I needed without, as Humana will not allow me to go elsewhere.
Suddenly I get overdrawn warnings from my bank (and a stack of $27.50 charges) although there should have been around $250 left in it. Without any warning, and without sending any bill to me, Apria just decided to charge my card for $249. That was on December 12th, leaving me without any money to buy food, gas, or other essentials, until January 3rd. On contacting them they refuse to refund it, claiming that there was a balance due on the amount paid by Humana, without explaining why or sending me a bill.
In fact to contact Apria Billing about the matter, you have to enter a number from the bill (the one they never sent me)!
Apria Healthcare Group, Inc. Reviews
The company is a fraud and scamp and a complete rip-off. I bought a CPAP from them. It has been two years since they sent bills to pay off. I pay more than the price of the apparatus. My insurance also paid for the device. They kept billing me.
I called customer service and told them about that each time, but they kept sending me a bill. This company is such a fraud. I need my money back and stop sending my bill.
Apria Healthcare is a very unprofessional and unethical company. I have not had to report them, once again, to the Better Business Bureau because of their unethical business practices.
Time and time again, I order CPAP supplies from them and they tell me they will go through insurance and I only owe $43. Well, everytime, they either charge my card $173 without my authorization or now they send me to a collection agency without calling me, mailing me a statement or even an email letting me know that I have an outstanding balance.
The reason I have a balance? They did not properly go through my insurance and send the appropriate information the insurance requires in order to pay for the supplies. Once again, a fraudulent, unethical company that has basically a monopoly on CPAP supplies. I truly cannot stand this company.
I was recently diagnosed with obstructive sleep apnea, prescribed a CPAP machine, and referred to Apria by my provider ("CSHA") for purchase.
On 10/30/18, Apria called to confirm my insurance ("BS") had approved my CPAP machine. I was told I needed to pay 50% of my 50% copay in advance. I was told after nine monthly payments of $37.20, I would own the CPAP machine. I paid Apria $225.22.
On 10/31/18, I received an emailed link to the contract, which made no reference to additional payments or that I would ultimately own the CPAP. I called Apria to clarify, and was told this was their standard contract. I called BS, who added Apria to the call. On this conference call, BS informed me that (1) they determined what my copay should be, not Apria, and (2) BS had NOT approved my CPAP because this was the first they'd heard about it. Apria never submitted it to BS.
There were numreous additional calls and conference calls between Apria, BS, CSHA and myself to get the contract revised to reflect the promised terms of sale and to get the prescription for the CPAP approved.
On 11/1/18, during a call with Apria and CSHA, Apria stated that, even after all payments are made to them by me and BS, Apria would retain ownership of the CPAP.
Despite numerous attempts, Apria is refusing to even discuss refunding my money. My money has still not been refunded.
My husband has a very bad heart condition and We have been dealing with Apria healthcares billing mistakes for years My husband David has spent hours on the phone dealing with there mistakes!explaining over and over to customer service how we were told by you that we are 100% covered by our insurance for his medical supplies. Sleep apneasupplies. Like tubes and masks that he needs for his sleep apnea.
He always gets the same thing being put on hold, them coming back on the phone after 10 minutes or so and then he is told o yes you are correct, you are fully covered there should be NO CHARGES!
Now he receives a letter from Global Receivables solutions,inc debt collector stating stating that he owes $467.76.
He Then contacts Apria healthcare again telling them about this notice and he is told yes they see he was fully covered but there is nothing they can do about this now its out of there hands.. This needs to be cleared up and cleared up once and for all! My poor husband has spent hours of frustration, anxiety,and wasted valuable time on Apria healthcare's incompetence. They need to make things right.
Thank you,
Sales lady at Apria Dayton Ohio forced a cpap machine on me saying it would cost me anything. Now I am getting a bill for 1277.22
I did not get the equipment my doctor order and that I was approved for
I am being charged for CPAP medical equipment that was 1) never used and 2) at no point did a doctor or Apria inform me that I would be charged for medical equipment. I called the customer service line and they informed me that because my insurance doesnt't cover "Durable medical equipment" that I would have to pay $545.48 for January to March of 2017. I work for the LAFD and was injured at work and didn't use the medical equipment and was in no shape to drive the equipment back until May. I feel it's unfair that I was never informed of this ongoing charge even if I was able to use it and at no point was I told I would have to pay anyhing.
I wish I would have read these reports before buying the CPAP machine. My experience with these two companies Apria Healthcare and Care Centrix has been (*&^%$&&%$). Sad thing they were recommended by my primary care physician. When I first purchased by CPAP machine and supplies in early 2016 I was told (face to face) by the Apria employee that they would file a claim with my health insurance company and was also told and lead to believe by the employee that my health insurance would cover half the cost of the CPAP machine and the entire cost of the supplies. A few months later I received several medical bills from their claims collection center Care Centrix for about $1800 which included the cost of the CPAP machine and the supplies. I called the number provided and was given the beat around by the Care Centrix rep that all they did was collect on past due bills that they had nothing to do with the claims. I called Apria, was transferred about 5 times then I hung up. I called by health insurance company and discovered that the claim Apria filed had been denied since Apria had not provided all the required information. Finally, I was able to communicate with someone at Apria after a few transfers. I have never spoke to a more asinine rep than the Apria rep. She evaded every question I had. So bottom line I got nowhere.
I called Care Centrix back to arrange a payment plan (which surprisingly they accepted). In early 2017 I began receiving more bills from Care Centrix for additonal CPAP machine payments and for supplies they auto shipped (which I had cancelled).
Bottom line is I have stopped paying Care Centrix and now get my CPAP supplies on-line (there are various sources for the same supplies and cheaper. For example, a CPAP filter from Apria cost around $35.00 on-line the same filter cost $7.95 but you get 5 filters instead of one.
In March, 2015, I received a CPAP unit from Preferred Medical, whose parent company is Apria Healthcare. I was required to give them a credit card at that time. My insurance was billed, payments were made, and I assumed the small amounts being charged to my credit card were my portion of the cost.
My insurance company continued to get constant, seemingly random claims, and refused them. When I realized my card was being charged for larger amounts, I could get no answers, so cancelled the card. I paid a bill that I received, just to be done with the whole thing. Wishful thinking on my part.
I received a letter telling me that my insurance had refused payment. I called the number given, was sent overseas, and wasn't surprised to find that Farhat wasn't available, and no one else could help me. I asked my insurance company for help, and they sent me printouts of the payments made on my account. I sent it to an Account Resolution Specialist at Apria, and was told it would go to collection for review, and I would hear back in 10 days. I never heard back, but 4 months later I received another bill for hundreds of dollars. No details, just random amounts.
I went in to Preferred Medical twice to try to get some help, and both times they said it didn't look like I owed anything, and couldn't understand why I'd been billed.
I demanded an itemized statement and received a four page statement that was impossible to understand. I forwarded it to the senior claims adjuster at my insurance company, and she couldn't make heads or tails of it. When i was sent to collection, she helped me conference call. Our first try got us back overseas, where the rep said that he didn't see anything owing, and I could just ignore the most current bill, but he couldn't do anything about the collection situation. Our next attempt took us to a US rep who said there had been no insurance payments on my account. None.
I sent a letter to collection disputing the claim, and my insurance requested copies of the cancelled checks. They were faxed to Apria on 2/9/17. Crickets. Then I received another collection letter for a different amount - the amount the rep told me to ignore.
This i beyond frustrating. I've already paid more than I should have. There is no doubt in my mind that if I had kept paying those bills, I'd just keep getting new ones. Nothing on the paperwork I've been given even tells what the total amount should have been, and my insurance rep was actually told from one person that I had a credit coming, and from another that they only billed the insurance company a certain amount, and got the rest from the patient. That is not the way it's supposed to work!
I've tried to figure out where to go for help. The insurance commissioner website says it handles problems and fraud with insurance companies - not healthcare. The attorney general's office didn't have any options even close to what I've been experiencing. It's obvious that Apria creates a paperwork tangle that no one can get through so they can continue to bill. Knowing what I know now I would have just paid for the CPAP online and skipped going through Apria and saved some of this emotional stress and possible damage to my credit.
If I thought that paying the collection company would bring this nightmare to a close, I'd do it in a heartbeat. It's not a lot of money. But three or four months down the road I'd get another bill.
I got a CPAP machine from these people (and had to jump through a lot of hoops and keep calling them to finally get it more than a month later). When I picked it up, I informed them that my PPO insurance deductible was fully met for the year. I asked whether there would be future payments. They told me no; that my insurance company was paying for it outright. They said that I would not be billed for anything in the future.
Now of course they are trying to bill me $57 monthly! And I have noticed from paperwork that I receive from that they keep making mistakes with the insurance company, so their claims keep getting denied.
I have never met such a bunch of incompetent fools and liars in my life. I've read the other complaints online about them. Don't be fooled by them. Don't do business with them if you have a choice. Unfortunately, I didn't have a choice -- they were the only company contracted with my PPO. Believe me, I would have bought my machine from CPAP.com or some other online company if I could have. Apria can take me to collections if they want. I'm not paying them a dime. They are fraudsters. BEWARE! I am reporting them to various consumer protection agencies, and I might go to my local TV consumer reporter, as well.
I needed a CPAP machine and am covered by a Humana Obamacare plan. As I had met my Maximum Out Of Pocket for the year, Humana should pay 100% of allowed claims. Unfortunately Humana have an exclusive contract with Apria Healthcare: when I went to get the machine they refused to give it to me unless I gave them a credit card number. They told me that this would not be charged as it was only to make sure that I would return the machine at the end of the rental period. Liars!
Although I was reluctant to give them my card, there was no way I could get the machine I needed without, as Humana will not allow me to go elsewhere.
Suddenly I get overdrawn warnings from my bank (and a stack of $27.50 charges) although there should have been around $250 left in it. Without any warning, and without sending any bill to me, Apria just decided to charge my card for $249. That was on December 12th, leaving me without any money to buy food, gas, or other essentials, until January 3rd. On contacting them they refuse to refund it, claiming that there was a balance due on the amount paid by Humana, without explaining why or sending me a bill.
In fact to contact Apria Billing about the matter, you have to enter a number from the bill (the one they never sent me)!