I bought three appliances from appliancesconnection.com for $2,504 Minus $100 rebate).. I could have purchased the same appliances from another website for $150 less without the rebate. I chose appliancesconnection.com because they listed the product "in-stock" not "back order". After the order was placed, i received about two emails a week, extending the delivery date. Then they wanted to do a split shipment. I told them that i wanted all appliances delivered at same time because i was hiring someone to install them and only wanted to pay for one trip.
I got tired of waiting for delivery and called to cancel order. The customer service person told me since i waited so long, they would give all my appliances a 10 year major component warranty. I told them that i would agree and wait. After two more emails postponing the delivery, i called them to cancel order. The person to me to hold on, he returned to the phone 3 minutes later to tell me that my last appliance just arrived and they would be shipping "today". At this point, they charged my credit card and per their terms and conditions, i would be charged penalties for cancellation. I received a delivery notice from the shipping company saying they had two items. I emailed back and forth only to find out the third item was still on back order. They lied to me so that they could bill me and i would not be able to cancel. The product arrived and the stove That was on back order the longest) was damaged. The top of the box was caved in and bottom corner of the stove had a crushed area. We inspected and found a dent across back and on the bottom front corner. We refused the item but kept the other two, per the instructions of appliancesconnection. After several emails and promises from ac, i was told that would give me $75 credit to keep accept damaged stove with a three year parts and labor warranty and damage repaired by whirlpool technician. I agreed to this, reluctantly. After another two weeks passed, i got a email stating that they refunded the stove. When i called them, i said i wanted to get a replacement, not a refund. They told me that they credit my account $666 but the new stove would cost $743 Although their website lists the price at $699). When i purchased the three appliance, i got a discount of $77 for the bundle. When they refunded my money, the deducted the $77, as if it was my fault. Also, the 10 year major component warranty, never happened.
I tried to get legal name and process address from the company. I got a email from a man from their legal department named richard "rick" pharoahi stating that i got a refund. I called the company to get their legal information and was transferred to "rick". He told me that he would not provide me with any information. When i asked his name, he said "jonathan". I asked if he was just trying to confuse the situation and he said "yes".
I would run from this company. They are selling damaged appliances as new. Even my refrigerator was not in a box when it arrived. It was wrapped in plastic as if it was a previous return. The doors seem racked and do not align properly.
I bought three appliances from AppliancesConnection.com for $2,504 (minus $100 rebate).. I could have purchased the same appliances from another website for $150 less without the rebate. I chose AppliancesConnection.com because they listed the product "in-stock" not "back order". After the order was placed, I received about two emails a week, extending the delivery date. Then they wanted to do a split shipment. I told them that I wanted all appliances delivered at same time because I was hiring someone to install them and only wanted to pay for one trip.
I got tired of waiting for delivery and called to cancel order. The customer service person told me since I waited so long, they would give all my appliances a 10 year Major Component Warranty. I told them that I would agree and wait. After two more emails postponing the delivery, I called them to cancel order. The person to me to hold on, he returned to the phone 3 minutes later to tell me that my last appliance just arrived and they would be shipping "today". At this point, they charged my credit card and per their terms and conditions, I would be charged penalties for cancellation. I received a delivery notice from the shipping company saying they had two items. I emailed back and forth only to find out the third item was still on back order. They lied to me so that they could bill me and I would not cancel. The product arrived and the stove (that was on back order the longest) was damaged. The top of the box was caved in and bottom of the stove had a crushed area. We inspected and found a dent across back and on the bottom front corner. We refused the item but kept the other two, per the instructions of AppliancesConnection. After several emails and promises from AC, I was told that would give me $75 credit to keep accept damaged stove with a three year parts and labor warranty and damage repaired by Whirlpool technician. I agreed to this, reluctantly. After another two weeks passed, I got a email stating that they refunded the stove. When I called them, I said I wanted to get a replacement, not a refund. They told me that they credit my account $666 but the new stove would cost $743 (although their website lists the prices as $699). When I purchased the three appliance, I got a discount of $77 for the bundle. When they refunded my money, the deducted the $77, as if it was my fault.
I would RUN from this company. They are selling damaged appliances as new. Even my refrigerator was not in a box when it arrived. It was wrapped in plastic as if it was a previous return. The doors seem racked and do not align properly.
Bought a washer/dryer combo for $1400. Also paid for white glove delivery and installation. The fellows who delivered said they didn't know how to install if there weren't old units already in as they followed how they were installed. They also forgot the materials they needed. They only had a vent, a vent that was for an electric dryer, which was a fire hazard. They werent licensed in gas installation. They didnt install and as to the white glove treatment, they left styrofoam and boxes all over my lawn. They had me sign a receipt for delivery. My mistake was signing at all, because VERY VERY small print said that I signed for installation also.
However, they said they would be sure to inform the company to give me a credit. I didn't get the credit and e-mailed the customer service ticket complaint line and they said they would have to confirm with the delivery company that the installation didn't take place. A month passed. I contacted customer service who again said it would take time. Finally, AC said that because I signed the receipt it must have been installed, implied I was lieing. GAry, the customer "help" person was downright abusive. Said they would have the delivery people come back and install after they confirmed not installed. Why would I lie?
I would not let that install happen as they didn't know how and I was not going to risk a gas explosion. It took time to schedule my plumber, but when he installed, he said the dryer was making a god-awful noise and I shouldn't use it. I called the company who strung me along and then said to call Maytag. That guy came and said the dryer looked used and looked like it had been dropped and it was not reparable. It was now July and I bought the unit in March. I have letters from my plumber, my tenant and Maytag that they did not move or drop the unit. Last contact Gary at AC said that if I had let them install in May that "maybe" they would have given me a refund.
I have received a refund for the noninstallation, but only after contacting BBB, ATtorney General and my Credit Card Company. but not for the broken dryer. AC said that if I paid $150 to return the dryer that they would sell me another for 15% off. Oh great. I can buy another used broken dryer. You might not get anywhere, but the more people who report this company, the bigger the affect. New York where the company is located has a good customer fraud assistance for this sort of thing. The consumer complaint form is at http://www.ag.ny.gov/consumer-frauds/Filing-a-Consumer-Complaint You need the company name and address, which is different from their website: AppliancesConnectionDiscounters Inc., 10720 Ave D., Brooklyn, NY 11236
AppliancesConnectionDiscounters, Inc. Reviews
I bought three appliances from appliancesconnection.com for $2,504 Minus $100 rebate).. I could have purchased the same appliances from another website for $150 less without the rebate. I chose appliancesconnection.com because they listed the product "in-stock" not "back order". After the order was placed, i received about two emails a week, extending the delivery date. Then they wanted to do a split shipment. I told them that i wanted all appliances delivered at same time because i was hiring someone to install them and only wanted to pay for one trip.
I got tired of waiting for delivery and called to cancel order. The customer service person told me since i waited so long, they would give all my appliances a 10 year major component warranty. I told them that i would agree and wait. After two more emails postponing the delivery, i called them to cancel order. The person to me to hold on, he returned to the phone 3 minutes later to tell me that my last appliance just arrived and they would be shipping "today". At this point, they charged my credit card and per their terms and conditions, i would be charged penalties for cancellation. I received a delivery notice from the shipping company saying they had two items. I emailed back and forth only to find out the third item was still on back order. They lied to me so that they could bill me and i would not be able to cancel. The product arrived and the stove That was on back order the longest) was damaged. The top of the box was caved in and bottom corner of the stove had a crushed area. We inspected and found a dent across back and on the bottom front corner. We refused the item but kept the other two, per the instructions of appliancesconnection. After several emails and promises from ac, i was told that would give me $75 credit to keep accept damaged stove with a three year parts and labor warranty and damage repaired by whirlpool technician. I agreed to this, reluctantly. After another two weeks passed, i got a email stating that they refunded the stove. When i called them, i said i wanted to get a replacement, not a refund. They told me that they credit my account $666 but the new stove would cost $743 Although their website lists the price at $699). When i purchased the three appliance, i got a discount of $77 for the bundle. When they refunded my money, the deducted the $77, as if it was my fault. Also, the 10 year major component warranty, never happened.
I tried to get legal name and process address from the company. I got a email from a man from their legal department named richard "rick" pharoahi stating that i got a refund. I called the company to get their legal information and was transferred to "rick". He told me that he would not provide me with any information. When i asked his name, he said "jonathan". I asked if he was just trying to confuse the situation and he said "yes".
I would run from this company. They are selling damaged appliances as new. Even my refrigerator was not in a box when it arrived. It was wrapped in plastic as if it was a previous return. The doors seem racked and do not align properly.
Scammers
I bought three appliances from AppliancesConnection.com for $2,504 (minus $100 rebate).. I could have purchased the same appliances from another website for $150 less without the rebate. I chose AppliancesConnection.com because they listed the product "in-stock" not "back order". After the order was placed, I received about two emails a week, extending the delivery date. Then they wanted to do a split shipment. I told them that I wanted all appliances delivered at same time because I was hiring someone to install them and only wanted to pay for one trip.
I got tired of waiting for delivery and called to cancel order. The customer service person told me since I waited so long, they would give all my appliances a 10 year Major Component Warranty. I told them that I would agree and wait. After two more emails postponing the delivery, I called them to cancel order. The person to me to hold on, he returned to the phone 3 minutes later to tell me that my last appliance just arrived and they would be shipping "today". At this point, they charged my credit card and per their terms and conditions, I would be charged penalties for cancellation. I received a delivery notice from the shipping company saying they had two items. I emailed back and forth only to find out the third item was still on back order. They lied to me so that they could bill me and I would not cancel. The product arrived and the stove (that was on back order the longest) was damaged. The top of the box was caved in and bottom of the stove had a crushed area. We inspected and found a dent across back and on the bottom front corner. We refused the item but kept the other two, per the instructions of AppliancesConnection. After several emails and promises from AC, I was told that would give me $75 credit to keep accept damaged stove with a three year parts and labor warranty and damage repaired by Whirlpool technician. I agreed to this, reluctantly. After another two weeks passed, I got a email stating that they refunded the stove. When I called them, I said I wanted to get a replacement, not a refund. They told me that they credit my account $666 but the new stove would cost $743 (although their website lists the prices as $699). When I purchased the three appliance, I got a discount of $77 for the bundle. When they refunded my money, the deducted the $77, as if it was my fault.
I would RUN from this company. They are selling damaged appliances as new. Even my refrigerator was not in a box when it arrived. It was wrapped in plastic as if it was a previous return. The doors seem racked and do not align properly.
Bought a washer/dryer combo for $1400. Also paid for white glove delivery and installation. The fellows who delivered said they didn't know how to install if there weren't old units already in as they followed how they were installed. They also forgot the materials they needed. They only had a vent, a vent that was for an electric dryer, which was a fire hazard. They werent licensed in gas installation. They didnt install and as to the white glove treatment, they left styrofoam and boxes all over my lawn. They had me sign a receipt for delivery. My mistake was signing at all, because VERY VERY small print said that I signed for installation also.
However, they said they would be sure to inform the company to give me a credit. I didn't get the credit and e-mailed the customer service ticket complaint line and they said they would have to confirm with the delivery company that the installation didn't take place. A month passed. I contacted customer service who again said it would take time. Finally, AC said that because I signed the receipt it must have been installed, implied I was lieing. GAry, the customer "help" person was downright abusive. Said they would have the delivery people come back and install after they confirmed not installed. Why would I lie?
I would not let that install happen as they didn't know how and I was not going to risk a gas explosion. It took time to schedule my plumber, but when he installed, he said the dryer was making a god-awful noise and I shouldn't use it. I called the company who strung me along and then said to call Maytag. That guy came and said the dryer looked used and looked like it had been dropped and it was not reparable. It was now July and I bought the unit in March. I have letters from my plumber, my tenant and Maytag that they did not move or drop the unit. Last contact Gary at AC said that if I had let them install in May that "maybe" they would have given me a refund.
I have received a refund for the noninstallation, but only after contacting BBB, ATtorney General and my Credit Card Company. but not for the broken dryer. AC said that if I paid $150 to return the dryer that they would sell me another for 15% off. Oh great. I can buy another used broken dryer. You might not get anywhere, but the more people who report this company, the bigger the affect. New York where the company is located has a good customer fraud assistance for this sort of thing. The consumer complaint form is at http://www.ag.ny.gov/consumer-frauds/Filing-a-Consumer-Complaint You need the company name and address, which is different from their website: AppliancesConnectionDiscounters Inc., 10720 Ave D., Brooklyn, NY 11236