I ordered a washer/ dryer set on March 31, 2022, with installation kits, extended warranty, and pedestals. The washer/dryer was delivered on April 18. Not bad, but the rest of the merchandise was not. So, the delivery company unloaded the crates and placed them in my garage and said we will leave them here and when we come back next week after the pedestals arrive, we will uncrate and install them at that time. Great plan at the time, or at least I thought.
It took an additional three weeks to receive the installation kits and pedestals. So, the washer/Dryer sat in my garage uncrated, at the suggestion of the delivery company. When they showed up almost 4 weeks later to do the install, the crates were opened, and this is when major damage was discovered on both the washer and dryer.
The damage on the washer was so bad that the drum would not even turn. Both units had major, visible damage. We sent the pictures of the damages to Appliances Connection. I told them that I was not accepting them and would be returning them for credit. This is where the fun began.
I was told that I could return them, my account would be charged $627.50 for return shipping costs. What?? Since I did not open and inspect the merchandise within 48 hours of receipt, I would be responsible for anything and everything after that point, even though their delivery contractor said they would open them when they came back later to do the installation. It would do no good to open them and risk any damage, so they said.
I got a great deal through Appliances Connections. That is where the good news stops. My LG refrigerator arrived 3 weeks later after much poor communication on the delivery date & time. Upon unpacking & inspection (which they require you to do upon delivery) we noticed the bottom freezer drawer did not close properly. I phoned Appliances Connections.
I was told they would start a service ticket, to continue unpacking, setting up and using the refrigerator. Appliances Connection apparently filled out the registration for me at that point (I later learned) which did not allow me to return the refrigerator at all to Appliances Connection. I have had this refrigerator for 8 months and the bottom drawer still does not close properly. LG has sent 2 separate repair companies out 7 times replacing all possible parts yet the freezer drawer does not close properly. LG now claims it is normal and there is nothing they can do. BUYER BEWARE! Avoid Appliances Connection and LG products.
We purchaded the love seat on March 8, 2018, at that time delivery was to be 5 to 10 days I called on the 16th and was told they we picking it up on the 22nd of March & we would get tracking information. On the 24th I called and the were in the process of getting it shipped we would have it by the 30th of March. On March 29th I called again & was told I would receive tracking information soon.
I then got a call from the shipping company that they would delivering it on April 3, 2018. Then I received tracking info saying it was shipped after i already received a call from the shipper. The next day they sent another tacking form. It took 3 calls to them to get any tracking information.
On April 3rd the shipper came and put the shipping box strapped to a pallet in my garage he had me sign & left. We opened the box to fine NOTHING BUT PACKING TRASH.
We stopped the shipper & had him come and look, he couldn't believe it he never saw that before, he couldn't do anything & left. I called Appliance connection & had to fill out a form online & send picturers, they keep questioning me about it and I spent atleast 1 1/2 hr on hold over a course of 5 calls I had to make to them.
The warehouse couldn't tell that the box DID NOT weight 315 lbs. I now have a 6' x 4'x4' box of trash & a pallet to get rid of. Because the shipper would not take it back & I have to PAY to get rid of it since we live out in the woods. They would not refund me until a day & half later until they found the love seat in there warehouse & verified with the shipper that they couldn't get it to me before we left on vacation for 4 weeks. Iit would not have gotten to me until 4 days after we were gone since there 5 days shipping turned into 7 days.
Also THERE BANK has a 5 day hold on my money so I can't even go out and purchase a new love seat for 5 more days. By then we will be gone on our trip and the love seat was for our 5th wheel trailer. We had taken the one out of the trailer on Sunday and disposee of it when the new one was to be here on tuesday. TAppliace Conection will not do anything abour the box of trash it is ours they will not even give us $50 to dispose of it.
There bank has a 5 day hold on our refund at there end so we can not even get our money until the 10th of April, I have never heard of that or had that happen to us before. There bank must have a problem with Appliance Connections funds. STAY AWAY from Appliance Connection unless you want a box of TRASH delivered to you.
ON the 14th of FEb.2018 we received an appiance from Appilance Connection,delived by FedEx. Box had no damange but when we opened box fron of under cabit hod was bent and split open. Called AAppliance s Connection and was told to take pictues of all sides of box labels etc, Take pictures of appliance in and out and send them to claims person.
Followed all requests and called them back on the 16th of Feb. and was told that they had everything and were filling a calaim with the shipper. I called 4 other time as I had not heard form tehm,a nd wst told that they were still waitting for the carrier to tell them when they would pick up the appliance. the 27th of Feb. I called FedEX and talkted to a rep. who tracked the pacage and told me they had never recied a claim form Appliances connection. I then called the Appliances Conneection and asked how my claim was going. I was told he would have to call me back because every one in FedEX was having a big meeting till 3PM. I then told him my news that I didn't think it would matter since his company had never filled a clainn, he hung up on me.
Purchased a Whirlpool Regrigerator and also purchased the extended protection plan. On Appliances Connection's site it states, and currently states (https://www.appliancesconnection.com/consumer-protection-service-lgap52000.html):
5 Year Warranty on Major Appliance Under $2,000 for Home Products Available at AppliancesConnection
Features:
Do I Need an Extended Warranty? If you are investing in a new product and expect it to last a few years, only you can insure that expectation. Most manufacturers limit their warranty periods to 1 year to keep their product costs competitive. It should comes as no surprise that most problems occur after the first year is over. If you are like most consumers, you don't want to deal with the inevitable problems surrounding repairs. Who do you call for service? Are they reliable? Is a handyman capable of performing a long lasting, reliable repair on your equipment? How are you going to transport a large product to a service facility?
Ranked #1 Extended Warranty CPS provides top notch warranty protection for your purchases to ensure life and longevity. This means that they care about you and your product long after your purchase has been made. This warranty offer reliable, hassle-free, comprehensive parts and labor protection for your product.
You Need to Prepare for These Issues Today This retailer is an Authorized Consumer Priority Service Dealer. This means that they care about you and your products long after the purchase date. As a CPS Dealer, you can easily extend your manufacturer's warranty by as much as 5 full years.
CPS Warranties Offer Reliable Protection for Your Product By purchasing a CPS extended plan, your are guaranteed years of worry free operation from your new product.
Why Do I Need CPS?
Total Coverage CPS covers 100% parts and labor for your products
No Hidden Fees No deductibles or out-of-pocket expenses
Hassle Free Claims Process One mouse click or phone call to arrange for professional repairs with the hassle-free ClientCare Claims System
Repair Guarantee If your unit cannot be repaired, it will be replaced
Total Peace of Mind Complete coverage for up to 5 years after the manufacturer's warranty expires
No Lemon Policy If your product fails 3 times due to the same malfunction, CPS will replace your unit free of charge.
So What's Included? CPS covers the same malfunctions as your original manufacturer's warranty with value added features. Coverage includes but is not limited to:
Defects in materials and workmanship
Protection from dust, heat and internal humidity damage
Damage caused by power surges
Long-term protection for total peace of mind
How do I File a Claim? File claims online 24 hours a day by logging on to your account at http://www.cpscentral.com/ and select "File Claim" under Claims. You may also call Customer Care at (800) 905-0443.
We are still within our 5 years of coverage and the product has now broken for the 4th time. We receieved a response from Consumer Priority Service that because the repairs have passed the value of the item the plan is now void.
When I called AP I was treated rudely, told that I should be lucky I purchased the plan and that they have no responsibility because we bought the plan form a third party.
Save your money, spend a bit more and shop from a known retailer that stnads by their word and cutsomers.
Here is the resonse from Consumer Priority Service:
"Based on the information you provided us ..., we are unable to approve your claim at this time for the following reason:
Previous claim expenses are equal to or have exceeded the current value of the device. Consumer Priority service has reached its maximum liability for this warranty.
Our liability is limited to the the original price of the covered equipment. This agreement is terminated at the point total repair costs reach the lower of the original purchase price as indicated on your bill of sale or the current fair market value of the covered item.
If you would like to have your product inspected (out of warranty), we need to collect payment of $125.00 for diagnostics and basic repair fees.
Please note: In the event that your device requires additional parts or labor to restore the device to factory specification, we will contact you with a revised estimate for your approval. Additional payments for out of warranty work must be collected in full prior to any necessary work."
I just had a customer service rep hang up on me. On top of that, shopping on their website involves "call for best price" dead ends to the e-commerce experience, rather than making those prices readily available like the other options. Total waste of time.
On 12/4/2013 I purchased three appliances, a refrigerator, a range and a dishwasher and included with the purchase was an extended warranty for each and some accessories for the hook up from Appliances Connection (AC). There were some problems with hooking up the refrigerator and the dishwasher, and I was unable to resolve the situation with AC so I submitted a charge back with my credit card company for the cost I paid for the installation and accessories that were not performed. The store refuted my charge back request but it was granted based on the documentation I submitted to support my claim.
Fast forward the the March 2016 when I realized that my refrigerator was not cooling, I discussed it on the phone with the LG rep and agreed it required servicing. I contacted the extended warranty company, Consumer Priority Service Center (CPS), and after going back and forth between them and the appliance store I was told that Appliances Connection had voided out all three of my extended warranties in retribution for me submitting a charge back to my credit card company. So now the warranty company is telling me that the appliance store needs to resolve it and visa versa. At this point I call the appliance store and they immediately put me on hold and never pick up again and I call the warranty company and leave messages on voice mail but never receive a call back. I have a problem with the issue of the appliance company voiding out my extended warranties that I paid for in that I was never notified of the void nor did I receive any refund of the monies I paid. Since I was getting the run around between the two companies, I needed to proceed with the repairs to salvage my food in the refrig so I contacted the warranty company to get the name of a repair company they approve of and they provided 2 repair companies which I contacted and neither one was able to perform a service call so I contacted the Mfg, LG and had them come out to do repairs.
LG came out and found that the problem was with the defrosting system whereas due to the failure there was a build of of ice which blocked the air flow and prevented the refrig from cooling and the cost of the repair was $238.95.I was able to have the appliance company reissue all three of my extended warranties so I could proceed with the required repairs under the extended warranty. I went back and filed a claim with the warranty company but found that the repairs were done in the period of time between the voiding of the initial warranties and the issue of the replacement warranties. So I began to write reviews on some consumer websites and as a result of a review I had posted to the internet I negotiated a settlement with both the Appliance store AND the Warranty company for the AC to refund me the cost of the Extended warranties I purchased and the CPS would cover the cost of the repairs which I agreed to on May 31, 2016. I stated in my acceptance that I would remove the negative review I posted upon receipt of their settlement check because I came to an earlier agreement with AC and then they didn't follow through on their promise. Both companies came back to me and requested that I remove the review PRIOR to them sending out the settlement check and we have been going back and forth since that date. I had involved the BBB of New York but they have only served to be a paper pusher between all parties involved and really has not been helpful and I also filed a complaint with the NY Attorney General.
So I have the issue of this to resolve and then to make things worse, today I realized that my refrigerator is not cooling again, so from my perspective believe that since this issue has not been resolved that I have the right to file another claim with the warranty company for this current refrig failure which is what brought me to you guys. I wanted to preserve whatever rights I may have prior to filing another claim with the warranty company so I can get them to honor the previous settlement we agreed to as well as honor the additional claim I need to make but I also do not have a lot of time to waste due to the fact that the food in my refrig will be spoiling soon. Since I did not hear back from you guys, I sent an email on 7/22/16 to CPS advising them of the 2nd refrig failure, and their response was that the 2nd failure would not be covered because AC had voided out the warranties that they reissued but that CPS was going to send me the check for the repair regardless of me removing the review. Since that time I have sent another email to Cps advising that regardless of them sending me a check for the initial repairs, I never received a notice from AC that my warranties were voided nor have I received a refund so from my perspective they are on the hook for the second refrig failure and I have not received a reply. So I sent another email to both AC & CPS explaining my position and the fact that I believe they are responsible for the second refrig failure and that went to them today. What I am looking for is the refund of the cost of the warranties I paid from AC as well as them covering the cost of another service call under the reissued warranties.
They sell items that they do not have in stock. I purchased 4 items from them over 6 months ago. I have only received 1 item. Of the remaining 3 items they did not send me, they keep saying 1 item is not in stock and is on back order. This has gone on for over 6 months. I receive weekly emails saying that it will arrive next week and every week, they keep pushing back the date. I have called them several times and they blame the manufacturer. 6 month for Whirlpool to manufacture a stove is more than sufficient time. Further, they refuse to ship the other 2 items without charging me an extra $50. I finally cancelled the order for the stove and they took away $121 out of a $160 discount for my order. How is it that a $1,700 stove out of a $4,000 order would have $121 out of $160 discount allocated to it?
This business is unethical and you should not purchase from them. The discounts are not worth the headaches or the time you have to wait. 6 months and the stove is still not in stock, that is rediculous.
I ordered an under counter ice machine because the specs stated on their website said "no drain required". When the ice machine arrived, I looked at the installation instructions, they clearly indicated that a drain was needed.
I called appliances connection and asked which info was correct, (the website or the instructions), I was transferred 4 times and disconnected. I called a second time, same result, on my 3rd call I got someone in customer service, when I explained the problem, the guy said; the water has to go somewhere. I was furious, he said "sorry for the misunderstanding", I said that there was no misunderstanding, your advertising was false and misleading, he was an absolute jerk. I was transferred to another person, she said that as soon as I signed a form and sent it back to them they would arrange pick up. I received the form and it clearly said that I would be charged $0.75 per pound of weight for the return shipping. I called them and said that I was not going to pay shipping because the return was not my fault, it was due to the fact that they lied in their advertising.
These people are rip-off artists, I strongly recommend that you think twice before doing business with them. I will make sure that everyone I know does not buy anything from them.
We ordered a hood from your website in the fall of 2014. As a result of some unforeseen circumstances with the project, in addition to the birth of my second daughter (she had a rather long stay in the NICU after her birth), we were only able to open the package a few weeks ago.
Upon opening the package, we realized it was damaged. To make matters worse, we noticed that the package had already been returned by a previous customer due to this damage. Your company decided to ship it to me anyways.
I spoke with Calvin in your support department who informed me that he could offer a 50% discount on a new hood. I have made several attempts to get in touch with him and have sent him multiple emails.
At this point we are going to file a complaint with the BBB (not that it matters to you, as the business already has a NR as the official rating). We will also be filing a suit in small claims court with our local district.
Its not about the money to us. Its about the manner by which you run your business. Calvin has a responsibility to follow through with his commitment to honor the 50% discount he offered.
This company knowingly ships damaged items in the hopes that the customer will not notice.
Run away from the idea of doing business with these people. You will regret it.
My adventure with Appliance Connection started in the middle of September 2015 when my dishwasher finally died. I searched for a replacement, found a model that I liked and started looking for someone to purchase from. The prices I found were all over the place. The lowest price I found was with Appliance Connection. Lowest Price obviously doesn't mean anything about customer service, speed of delivery, or the ability to properly communicate with a customer via email.
I made a purchase via their website using Paypal as my payment method. I received an order confirmation 09/22/2015. Paypal registered a transaction that was pending on the same date.
Days later I received an email stating that their was a problem with my order and needed to contact appliance connection. So I contacted customer service and had the pleasure of learning that their website doesn't process Paypal and that they will need to send me a new invoice which I need to pay. If your website doesn't process Paypal then why does it list it as an option? This made me extremely uncomfortable as I had looked at my Paypal and saw the pending transaction for the full purchase amount. I didn't want to pay Appliance Connection twice for a single order so I ended up having to contact Paypal to cancel the pending order before I paid the invoice. So I paid the invoice.
Three weeks, yes you read that correctly, three weeks after I made the purchase, during which I received no information or communication from Appliance Connection, I finally received an email notifying me that my item was ready for shipping. I don't own a warehouse but it shouldn't take three weeks to locate an item, package it, and put it on a truck. If the item wasn't in stock, or was back ordered from the manufacturer (which it ultimately was according to customer service after the fact) I would have expected at least an email stating as such. I received nothing from them. No notification that it might take longer because the manufacturer had a back order. The shipping email specifically stated that the shipping company would contact me to schedule a delivery date.
A couple days later I receive an email notification of my delivery date. I hadn't been contacted to schedule anything. As I wasn't going to be available that day I contacted the jokers at the shipping company. Oh by the way, the shipping company and Appliance Connection are out of the same address in Brooklyn. That should have been a clue. The shipping company then tried to insist I pay a $75 rescheduling fee. That obviously didn't happen and I contacted Appliance Connection directly to let them deal with the shipping people. They were able to "confirm" that delivery would take place the following day. The next day comes and surprise surprise no appliance was delivered, the shipping company had two trucks break down. Ok, things happen, I let it go, that was my next mistake.
I was told that it would be delivered the following week. Wrong. On the negotiated delivery date, that's right I had be negotiate to get a delivery date that worked for me, at 1:13 in the afternoon I received an email that my item was going to be delivered because their truck had broken down just outside the warehouse. I live approximately four hours from the warehouse and my scheduled delivery window was 1-5pm. So I was a little confused how I the truck would break down after noon on my delivery date just outside the warehouse when I live four hours away. I immediately called Appliance Connection and talked to one of their customer service (I use that term loosely) reps. She wasn't helpful in locating my item or getting my item delivered so I asked to speak to her supervisor. I sat listening to a ringtone for 16 minutes during which time I had to call them from another line in order to get someone to pick up the phone. After talking to someone on line two and telling them to get their supervisor on the line one I got to speak to the "head of the department." At the time of this phone call it had been exactly a month from my purchase date. The guy gets on the line and I make the simple request that someone get in a truck and deliver my item today or the next day. That is apparently impossible because the warehouse is too far away from my house (4 hours). I then spend another hour on the phone with him trying to get the item delivered that day or the next but to no avail. Of course I outline to him that during that time he is waffling around trying to tell me that no one can deliver the item that quickly that the truck with my appliance could be an hour closer to me. Ultimately he was unwilling to use any other shipping company than A & M Trucking. Not UPS or FEDEX. Order cancelled, paypal contacted, but received no cancellation email. But I did get a shipping update for my item after I cancelled.
I purchased a couch on Applaince connection on 7/30. The couch was delivered on 9/3, but they sent me the wrong couch. I immediately conntacted them and have been fighting with them for over a month. I still have the wrong couch and I have not been able to get a straight answer out of them as to when, if ever, they will send the couch I paid for.
They have the absolute worst customer service I have ever experianced. They have lied to me. They have not returned request to speak to a manager.
I paid $1200 on 7/30. it is now 10/7 and I have still not received the correct couch.
Appliances Conntection listed a new refrigerator for sale and said it was in stock. I ordered it on 9/7/2015. The next day I went to their website expecting to get tracking info, but instead they said it was in transit to their location from the mfg. The expedited delivery that I requested was delayed 10 days. I emailed them to cancel and refund my money through Pay Pal. They keep telling me, after 3 days of hassles that the item is cancelled, but they do not remove their authorization from Pay Pal. This ties up my credit line so I cannot buy elsewhere. They told me this was going to happen, that I could not get a quick delivery elsewhere. These prople are CRXXKS.
Appliances Connection Reviews
I ordered a washer/ dryer set on March 31, 2022, with installation kits, extended warranty, and pedestals. The washer/dryer was delivered on April 18. Not bad, but the rest of the merchandise was not. So, the delivery company unloaded the crates and placed them in my garage and said we will leave them here and when we come back next week after the pedestals arrive, we will uncrate and install them at that time. Great plan at the time, or at least I thought.
It took an additional three weeks to receive the installation kits and pedestals. So, the washer/Dryer sat in my garage uncrated, at the suggestion of the delivery company. When they showed up almost 4 weeks later to do the install, the crates were opened, and this is when major damage was discovered on both the washer and dryer.
The damage on the washer was so bad that the drum would not even turn. Both units had major, visible damage. We sent the pictures of the damages to Appliances Connection. I told them that I was not accepting them and would be returning them for credit. This is where the fun began.
I was told that I could return them, my account would be charged $627.50 for return shipping costs. What?? Since I did not open and inspect the merchandise within 48 hours of receipt, I would be responsible for anything and everything after that point, even though their delivery contractor said they would open them when they came back later to do the installation. It would do no good to open them and risk any damage, so they said.
I got a great deal through Appliances Connections. That is where the good news stops. My LG refrigerator arrived 3 weeks later after much poor communication on the delivery date & time. Upon unpacking & inspection (which they require you to do upon delivery) we noticed the bottom freezer drawer did not close properly. I phoned Appliances Connections.
I was told they would start a service ticket, to continue unpacking, setting up and using the refrigerator. Appliances Connection apparently filled out the registration for me at that point (I later learned) which did not allow me to return the refrigerator at all to Appliances Connection. I have had this refrigerator for 8 months and the bottom drawer still does not close properly. LG has sent 2 separate repair companies out 7 times replacing all possible parts yet the freezer drawer does not close properly. LG now claims it is normal and there is nothing they can do. BUYER BEWARE! Avoid Appliances Connection and LG products.
We purchaded the love seat on March 8, 2018, at that time delivery was to be 5 to 10 days I called on the 16th and was told they we picking it up on the 22nd of March & we would get tracking information. On the 24th I called and the were in the process of getting it shipped we would have it by the 30th of March. On March 29th I called again & was told I would receive tracking information soon.
I then got a call from the shipping company that they would delivering it on April 3, 2018. Then I received tracking info saying it was shipped after i already received a call from the shipper. The next day they sent another tacking form. It took 3 calls to them to get any tracking information.
On April 3rd the shipper came and put the shipping box strapped to a pallet in my garage he had me sign & left. We opened the box to fine NOTHING BUT PACKING TRASH.
We stopped the shipper & had him come and look, he couldn't believe it he never saw that before, he couldn't do anything & left. I called Appliance connection & had to fill out a form online & send picturers, they keep questioning me about it and I spent atleast 1 1/2 hr on hold over a course of 5 calls I had to make to them.
The warehouse couldn't tell that the box DID NOT weight 315 lbs. I now have a 6' x 4'x4' box of trash & a pallet to get rid of. Because the shipper would not take it back & I have to PAY to get rid of it since we live out in the woods. They would not refund me until a day & half later until they found the love seat in there warehouse & verified with the shipper that they couldn't get it to me before we left on vacation for 4 weeks. Iit would not have gotten to me until 4 days after we were gone since there 5 days shipping turned into 7 days.
Also THERE BANK has a 5 day hold on my money so I can't even go out and purchase a new love seat for 5 more days. By then we will be gone on our trip and the love seat was for our 5th wheel trailer. We had taken the one out of the trailer on Sunday and disposee of it when the new one was to be here on tuesday. TAppliace Conection will not do anything abour the box of trash it is ours they will not even give us $50 to dispose of it.
There bank has a 5 day hold on our refund at there end so we can not even get our money until the 10th of April, I have never heard of that or had that happen to us before. There bank must have a problem with Appliance Connections funds. STAY AWAY from Appliance Connection unless you want a box of TRASH delivered to you.
ON the 14th of FEb.2018 we received an appiance from Appilance Connection,delived by FedEx. Box had no damange but when we opened box fron of under cabit hod was bent and split open. Called AAppliance s Connection and was told to take pictues of all sides of box labels etc, Take pictures of appliance in and out and send them to claims person.
Followed all requests and called them back on the 16th of Feb. and was told that they had everything and were filling a calaim with the shipper. I called 4 other time as I had not heard form tehm,a nd wst told that they were still waitting for the carrier to tell them when they would pick up the appliance. the 27th of Feb. I called FedEX and talkted to a rep. who tracked the pacage and told me they had never recied a claim form Appliances connection. I then called the Appliances Conneection and asked how my claim was going. I was told he would have to call me back because every one in FedEX was having a big meeting till 3PM. I then told him my news that I didn't think it would matter since his company had never filled a clainn, he hung up on me.
Purchased a Whirlpool Regrigerator and also purchased the extended protection plan. On Appliances Connection's site it states, and currently states (https://www.appliancesconnection.com/consumer-protection-service-lgap52000.html):
5 Year Warranty on Major Appliance Under $2,000 for Home Products Available at AppliancesConnection
Features:
Do I Need an Extended Warranty? If you are investing in a new product and expect it to last a few years, only you can insure that expectation. Most manufacturers limit their warranty periods to 1 year to keep their product costs competitive. It should comes as no surprise that most problems occur after the first year is over. If you are like most consumers, you don't want to deal with the inevitable problems surrounding repairs. Who do you call for service? Are they reliable? Is a handyman capable of performing a long lasting, reliable repair on your equipment? How are you going to transport a large product to a service facility?
Ranked #1 Extended Warranty CPS provides top notch warranty protection for your purchases to ensure life and longevity. This means that they care about you and your product long after your purchase has been made. This warranty offer reliable, hassle-free, comprehensive parts and labor protection for your product.
You Need to Prepare for These Issues Today This retailer is an Authorized Consumer Priority Service Dealer. This means that they care about you and your products long after the purchase date. As a CPS Dealer, you can easily extend your manufacturer's warranty by as much as 5 full years.
CPS Warranties Offer Reliable Protection for Your Product By purchasing a CPS extended plan, your are guaranteed years of worry free operation from your new product.
Why Do I Need CPS?
Total Coverage CPS covers 100% parts and labor for your products
No Hidden Fees No deductibles or out-of-pocket expenses
Hassle Free Claims Process One mouse click or phone call to arrange for professional repairs with the hassle-free ClientCare Claims System
Repair Guarantee If your unit cannot be repaired, it will be replaced
Total Peace of Mind Complete coverage for up to 5 years after the manufacturer's warranty expires
No Lemon Policy If your product fails 3 times due to the same malfunction, CPS will replace your unit free of charge.
So What's Included? CPS covers the same malfunctions as your original manufacturer's warranty with value added features. Coverage includes but is not limited to:
Defects in materials and workmanship
Protection from dust, heat and internal humidity damage
Damage caused by power surges
Long-term protection for total peace of mind
How do I File a Claim? File claims online 24 hours a day by logging on to your account at http://www.cpscentral.com/ and select "File Claim" under Claims. You may also call Customer Care at (800) 905-0443.
What's Covered? CPS covers: dishwashers, washing machines, dryers, refrigerator/freezers, ice makers, trash compactors, ovens, ranges, cooktops, vent hoods, air Conditioners, portable heaters, humidifiers, etc.
We are still within our 5 years of coverage and the product has now broken for the 4th time. We receieved a response from Consumer Priority Service that because the repairs have passed the value of the item the plan is now void.
When I called AP I was treated rudely, told that I should be lucky I purchased the plan and that they have no responsibility because we bought the plan form a third party.
Save your money, spend a bit more and shop from a known retailer that stnads by their word and cutsomers.
Here is the resonse from Consumer Priority Service:
"Based on the information you provided us ..., we are unable to approve your claim at this time for the following reason:
Previous claim expenses are equal to or have exceeded the current value of the device. Consumer Priority service has reached its maximum liability for this warranty.
Our liability is limited to the the original price of the covered equipment. This agreement is terminated at the point total repair costs reach the lower of the original purchase price as indicated on your bill of sale or the current fair market value of the covered item.
Current Fair Market Value:
http://www.abt.com/product/72577/Whirlpool-Stainless-French-Door-Bottom-Freezer-Refrigerator-WRF535SMBM.html
If you would like to have your product inspected (out of warranty), we need to collect payment of $125.00 for diagnostics and basic repair fees.
Please note: In the event that your device requires additional parts or labor to restore the device to factory specification, we will contact you with a revised estimate for your approval. Additional payments for out of warranty work must be collected in full prior to any necessary work."
I just had a customer service rep hang up on me. On top of that, shopping on their website involves "call for best price" dead ends to the e-commerce experience, rather than making those prices readily available like the other options. Total waste of time.
On 12/4/2013 I purchased three appliances, a refrigerator, a range and a dishwasher and included with the purchase was an extended warranty for each and some accessories for the hook up from Appliances Connection (AC). There were some problems with hooking up the refrigerator and the dishwasher, and I was unable to resolve the situation with AC so I submitted a charge back with my credit card company for the cost I paid for the installation and accessories that were not performed. The store refuted my charge back request but it was granted based on the documentation I submitted to support my claim.
Fast forward the the March 2016 when I realized that my refrigerator was not cooling, I discussed it on the phone with the LG rep and agreed it required servicing. I contacted the extended warranty company, Consumer Priority Service Center (CPS), and after going back and forth between them and the appliance store I was told that Appliances Connection had voided out all three of my extended warranties in retribution for me submitting a charge back to my credit card company. So now the warranty company is telling me that the appliance store needs to resolve it and visa versa. At this point I call the appliance store and they immediately put me on hold and never pick up again and I call the warranty company and leave messages on voice mail but never receive a call back. I have a problem with the issue of the appliance company voiding out my extended warranties that I paid for in that I was never notified of the void nor did I receive any refund of the monies I paid. Since I was getting the run around between the two companies, I needed to proceed with the repairs to salvage my food in the refrig so I contacted the warranty company to get the name of a repair company they approve of and they provided 2 repair companies which I contacted and neither one was able to perform a service call so I contacted the Mfg, LG and had them come out to do repairs.
LG came out and found that the problem was with the defrosting system whereas due to the failure there was a build of of ice which blocked the air flow and prevented the refrig from cooling and the cost of the repair was $238.95.I was able to have the appliance company reissue all three of my extended warranties so I could proceed with the required repairs under the extended warranty. I went back and filed a claim with the warranty company but found that the repairs were done in the period of time between the voiding of the initial warranties and the issue of the replacement warranties. So I began to write reviews on some consumer websites and as a result of a review I had posted to the internet I negotiated a settlement with both the Appliance store AND the Warranty company for the AC to refund me the cost of the Extended warranties I purchased and the CPS would cover the cost of the repairs which I agreed to on May 31, 2016. I stated in my acceptance that I would remove the negative review I posted upon receipt of their settlement check because I came to an earlier agreement with AC and then they didn't follow through on their promise. Both companies came back to me and requested that I remove the review PRIOR to them sending out the settlement check and we have been going back and forth since that date. I had involved the BBB of New York but they have only served to be a paper pusher between all parties involved and really has not been helpful and I also filed a complaint with the NY Attorney General.
So I have the issue of this to resolve and then to make things worse, today I realized that my refrigerator is not cooling again, so from my perspective believe that since this issue has not been resolved that I have the right to file another claim with the warranty company for this current refrig failure which is what brought me to you guys. I wanted to preserve whatever rights I may have prior to filing another claim with the warranty company so I can get them to honor the previous settlement we agreed to as well as honor the additional claim I need to make but I also do not have a lot of time to waste due to the fact that the food in my refrig will be spoiling soon. Since I did not hear back from you guys, I sent an email on 7/22/16 to CPS advising them of the 2nd refrig failure, and their response was that the 2nd failure would not be covered because AC had voided out the warranties that they reissued but that CPS was going to send me the check for the repair regardless of me removing the review. Since that time I have sent another email to Cps advising that regardless of them sending me a check for the initial repairs, I never received a notice from AC that my warranties were voided nor have I received a refund so from my perspective they are on the hook for the second refrig failure and I have not received a reply. So I sent another email to both AC & CPS explaining my position and the fact that I believe they are responsible for the second refrig failure and that went to them today. What I am looking for is the refund of the cost of the warranties I paid from AC as well as them covering the cost of another service call under the reissued warranties.
They sell items that they do not have in stock. I purchased 4 items from them over 6 months ago. I have only received 1 item. Of the remaining 3 items they did not send me, they keep saying 1 item is not in stock and is on back order. This has gone on for over 6 months. I receive weekly emails saying that it will arrive next week and every week, they keep pushing back the date. I have called them several times and they blame the manufacturer. 6 month for Whirlpool to manufacture a stove is more than sufficient time. Further, they refuse to ship the other 2 items without charging me an extra $50. I finally cancelled the order for the stove and they took away $121 out of a $160 discount for my order. How is it that a $1,700 stove out of a $4,000 order would have $121 out of $160 discount allocated to it?
This business is unethical and you should not purchase from them. The discounts are not worth the headaches or the time you have to wait. 6 months and the stove is still not in stock, that is rediculous.
I ordered an under counter ice machine because the specs stated on their website said "no drain required". When the ice machine arrived, I looked at the installation instructions, they clearly indicated that a drain was needed.
I called appliances connection and asked which info was correct, (the website or the instructions), I was transferred 4 times and disconnected. I called a second time, same result, on my 3rd call I got someone in customer service, when I explained the problem, the guy said; the water has to go somewhere. I was furious, he said "sorry for the misunderstanding", I said that there was no misunderstanding, your advertising was false and misleading, he was an absolute jerk. I was transferred to another person, she said that as soon as I signed a form and sent it back to them they would arrange pick up. I received the form and it clearly said that I would be charged $0.75 per pound of weight for the return shipping. I called them and said that I was not going to pay shipping because the return was not my fault, it was due to the fact that they lied in their advertising.
These people are rip-off artists, I strongly recommend that you think twice before doing business with them. I will make sure that everyone I know does not buy anything from them.
We ordered a hood from your website in the fall of 2014. As a result of some unforeseen circumstances with the project, in addition to the birth of my second daughter (she had a rather long stay in the NICU after her birth), we were only able to open the package a few weeks ago.
Upon opening the package, we realized it was damaged. To make matters worse, we noticed that the package had already been returned by a previous customer due to this damage. Your company decided to ship it to me anyways.
I spoke with Calvin in your support department who informed me that he could offer a 50% discount on a new hood. I have made several attempts to get in touch with him and have sent him multiple emails.
At this point we are going to file a complaint with the BBB (not that it matters to you, as the business already has a NR as the official rating). We will also be filing a suit in small claims court with our local district.
Its not about the money to us. Its about the manner by which you run your business. Calvin has a responsibility to follow through with his commitment to honor the 50% discount he offered.
This company knowingly ships damaged items in the hopes that the customer will not notice.
Run away from the idea of doing business with these people. You will regret it.
My adventure with Appliance Connection started in the middle of September 2015 when my dishwasher finally died. I searched for a replacement, found a model that I liked and started looking for someone to purchase from. The prices I found were all over the place. The lowest price I found was with Appliance Connection. Lowest Price obviously doesn't mean anything about customer service, speed of delivery, or the ability to properly communicate with a customer via email.
I made a purchase via their website using Paypal as my payment method. I received an order confirmation 09/22/2015. Paypal registered a transaction that was pending on the same date.
Days later I received an email stating that their was a problem with my order and needed to contact appliance connection. So I contacted customer service and had the pleasure of learning that their website doesn't process Paypal and that they will need to send me a new invoice which I need to pay. If your website doesn't process Paypal then why does it list it as an option? This made me extremely uncomfortable as I had looked at my Paypal and saw the pending transaction for the full purchase amount. I didn't want to pay Appliance Connection twice for a single order so I ended up having to contact Paypal to cancel the pending order before I paid the invoice. So I paid the invoice.
Three weeks, yes you read that correctly, three weeks after I made the purchase, during which I received no information or communication from Appliance Connection, I finally received an email notifying me that my item was ready for shipping. I don't own a warehouse but it shouldn't take three weeks to locate an item, package it, and put it on a truck. If the item wasn't in stock, or was back ordered from the manufacturer (which it ultimately was according to customer service after the fact) I would have expected at least an email stating as such. I received nothing from them. No notification that it might take longer because the manufacturer had a back order. The shipping email specifically stated that the shipping company would contact me to schedule a delivery date.
A couple days later I receive an email notification of my delivery date. I hadn't been contacted to schedule anything. As I wasn't going to be available that day I contacted the jokers at the shipping company. Oh by the way, the shipping company and Appliance Connection are out of the same address in Brooklyn. That should have been a clue. The shipping company then tried to insist I pay a $75 rescheduling fee. That obviously didn't happen and I contacted Appliance Connection directly to let them deal with the shipping people. They were able to "confirm" that delivery would take place the following day. The next day comes and surprise surprise no appliance was delivered, the shipping company had two trucks break down. Ok, things happen, I let it go, that was my next mistake.
I was told that it would be delivered the following week. Wrong. On the negotiated delivery date, that's right I had be negotiate to get a delivery date that worked for me, at 1:13 in the afternoon I received an email that my item was going to be delivered because their truck had broken down just outside the warehouse. I live approximately four hours from the warehouse and my scheduled delivery window was 1-5pm. So I was a little confused how I the truck would break down after noon on my delivery date just outside the warehouse when I live four hours away. I immediately called Appliance Connection and talked to one of their customer service (I use that term loosely) reps. She wasn't helpful in locating my item or getting my item delivered so I asked to speak to her supervisor. I sat listening to a ringtone for 16 minutes during which time I had to call them from another line in order to get someone to pick up the phone. After talking to someone on line two and telling them to get their supervisor on the line one I got to speak to the "head of the department." At the time of this phone call it had been exactly a month from my purchase date. The guy gets on the line and I make the simple request that someone get in a truck and deliver my item today or the next day. That is apparently impossible because the warehouse is too far away from my house (4 hours). I then spend another hour on the phone with him trying to get the item delivered that day or the next but to no avail. Of course I outline to him that during that time he is waffling around trying to tell me that no one can deliver the item that quickly that the truck with my appliance could be an hour closer to me. Ultimately he was unwilling to use any other shipping company than A & M Trucking. Not UPS or FEDEX. Order cancelled, paypal contacted, but received no cancellation email. But I did get a shipping update for my item after I cancelled.
I purchased a couch on Applaince connection on 7/30. The couch was delivered on 9/3, but they sent me the wrong couch. I immediately conntacted them and have been fighting with them for over a month. I still have the wrong couch and I have not been able to get a straight answer out of them as to when, if ever, they will send the couch I paid for.
They have the absolute worst customer service I have ever experianced. They have lied to me. They have not returned request to speak to a manager.
I paid $1200 on 7/30. it is now 10/7 and I have still not received the correct couch.
Do Not Buy Anything from this company!!!
Appliances Conntection listed a new refrigerator for sale and said it was in stock. I ordered it on 9/7/2015. The next day I went to their website expecting to get tracking info, but instead they said it was in transit to their location from the mfg. The expedited delivery that I requested was delayed 10 days. I emailed them to cancel and refund my money through Pay Pal. They keep telling me, after 3 days of hassles that the item is cancelled, but they do not remove their authorization from Pay Pal. This ties up my credit line so I cannot buy elsewhere. They told me this was going to happen, that I could not get a quick delivery elsewhere. These prople are CRXXKS.