Do not use this company!! I was very impressed at first with how quickly they had a "certified" viking repairman come out to help me with my 48" viking oven door. It would not stay closed and, therefore, not stay on to bake. He came out the same day to assess the situation. I was relieved as it was two weeks before Thanksgiving. He stated that the hinge system on the doors needed to be replaced and quoted me an astronomical price of $636.65 for the part and warranteed repair. He asked for a $400.00 deposit. I hesitated, thinking that perhaps I could fine the part myself for less and let my handy husband repair it. Because i was desperate to have it repaired in time for the Holidays, I handed over the $400.00 and was assuered that they would be back in two days. It was a week later when, after many calls, a different repair person arrived to "fix" the door. I should have stood over him and watched. I do not believe the repair people know anyting about making repairs yet they are well trained on how to get the money and run. The day after the "repair". I still had the same issue. I called back again and threatened to cancel the check ($236.65 balance) until it was repaired. This is only fair. He threatened to not come back out if I did that. I was caught between a rock and a hard place. I needed my oven door fixed before Thanksgiving. They did come back out, but did nothing to remedy the sutuation....now the door falls off completely when we try to open it. I called again and he reassured me that they would send someone out....That was over a week ago...now they are not answering the phone! I have spent $636.65 on nothing!!!!! I would like my money back. Please save yourself aggravation and DO NOT call this company for anytihing. They are scam artists!!!!!
Appliance Product Service Reviews
Do not use this company!! I was very impressed at first with how quickly they had a "certified" viking repairman come out to help me with my 48" viking oven door. It would not stay closed and, therefore, not stay on to bake. He came out the same day to assess the situation. I was relieved as it was two weeks before Thanksgiving. He stated that the hinge system on the doors needed to be replaced and quoted me an astronomical price of $636.65 for the part and warranteed repair. He asked for a $400.00 deposit. I hesitated, thinking that perhaps I could fine the part myself for less and let my handy husband repair it. Because i was desperate to have it repaired in time for the Holidays, I handed over the $400.00 and was assuered that they would be back in two days. It was a week later when, after many calls, a different repair person arrived to "fix" the door. I should have stood over him and watched. I do not believe the repair people know anyting about making repairs yet they are well trained on how to get the money and run. The day after the "repair". I still had the same issue. I called back again and threatened to cancel the check ($236.65 balance) until it was repaired. This is only fair. He threatened to not come back out if I did that. I was caught between a rock and a hard place. I needed my oven door fixed before Thanksgiving. They did come back out, but did nothing to remedy the sutuation....now the door falls off completely when we try to open it. I called again and he reassured me that they would send someone out....That was over a week ago...now they are not answering the phone! I have spent $636.65 on nothing!!!!! I would like my money back. Please save yourself aggravation and DO NOT call this company for anytihing. They are scam artists!!!!!