Do not use this company, they promise you they will be with you the entire move and they do no move you! They make a phone call to the area that you live in and hire out the work. I cancelled the services and did not move and they refuse to refund my money, or return my phone calls. Scam artist at best!
Apollo will NEVER mention that they are just the brokers when you first pay a deposit for their contract. Once your contract is signed, their job is done. Don't expect ANY assistance regarding the logistics of the move. You are at the mercy of the actual moving co. In our case it was 'Always Affordable Moving & Storage'
1) I got a call from Always Affordable (732-313-7666) on 9/9/2015 at 1:33 PM saying that they can come to move our stuff either on 9/10 or on 9/12. I said I will let them know. I called back at 1:48 PM and confirmed for our move on 9/12 at 9 AM.
2) My wife called Apollo on 9/10/2015 around 4 PM to confirm the move date. Apollo said the move date will be on 9/12/2015.
3) However, Always Affordable showed up on 9/11/2015 around 8:30 AM to move our stuff. We weren't ready because our move date was supposed to be on 9/12/2015. We had lot of stuff which we had to pack into boxes and lot of stuff which we were planning to throw. At 8:53 AM I called Apollo (732-775-0357) saying that the movers have come early to pick our stuff up. Apollo said they can't do anything since the dispatcher of the actual moving company 'Always Affordable' has sent the movers.
4) I called Apollo again on 9/11/2015 at 8:59 AM. Apollo refused to help us and also said it maybe a week before another truck becomes available. I had no option but to agree to this extortion because we were going to vacate our apartment on 9/13/2015. Apollo also talked to me in a condescending manner saying I should have been ready with our stuff even though they had confirmed an appointment for 9/12/2015 at 9 AM with me.
5) Because we weren't prepared for our move, a lot of boxes were haphazardly packed and lot of unwanted stuff got packed. The result was that Apollo's "not-to-exceed" binding estimate exceeded by $317.
6) On 9/16/2015 at 12:26 PM, Anthony from 'Always Affordable' called me to make delivery the next day. My contract clearly indicates that we had opted for 30 days of free storage which we had verbally confirmed on our call with Clint Pittendorfer of Apollo on 8/5/2015 around 2 PM. Anthony said he will check with Apollo. At 12:38 PM, I call Anthony back and he says that Apollo told him that we haven't opted for 30 days of free storage.
7) On 9/16 at 12:41 PM, I called Apollo. The call lasts for 53 mins during which they keep saying that my goods will be delivered the next day. I tell them I don't have an apartment yet to keep my goods but they couldn't care less. They said I didn't ask for free storage so I told them I did and that it's written on my contract. I also asked them to verify that I did ask for 30 days of free storage by checking their call records. I offered to give them the call date and time. However, they refused to help.
8) On 9/16 at around 2:30 PM, Apollo called me back and said if I pay $156 to 'Always Affordable', I will get 30 days of storage. I had to pay this because I had no other option. This was their second extortion with me. Please note that I intend to dispute this $156 that I paid to 'Always Affordable' as well. I made the payment using this same credit card on 9/16/2015.
9) Always Affordable delivered my goods on 10/2/2015. However, 1 coffee table was broken beyond repair and 1 box was missing. This box had items with sentimental value to us. I called Apollo about the coffee table and they said their customer service rep will call me back to walk me through their claims process. No one from Apollo called me back.
10) My wife called Apollo about the missing box and they said they can't do anything and that we have to call Always Affordable.
11) I drove 1.5 hrs to Always Affordable's office on 10/10/2015 in New Jersey with the hopes of recovering our box. They didn't help us find it.
Summary: Apollo provided us absolutely ZERO service with ANY aspect of our move including picking up of the goods, delivery of the goods, storage of the goods, damaged and missing goods. Therefore, they didn't provide us any of the service for which I paid them
$650 and also breached their "not-to-exceed" binding estimate as well as didn't provide the 30 days free storage as mentioned in my contract which I also verbally agreed to on 8/5/2015 around 2 PM. They also lied to us by saying that we asked for our goods to be
delivered to our new apartment and that we didn't ask for free storage. That's not possible as we didn't even get a new apartment until the last week of September 2015.
Apollo Relocation Services Inc Reviews
Do not use this company, they promise you they will be with you the entire move and they do no move you! They make a phone call to the area that you live in and hire out the work. I cancelled the services and did not move and they refuse to refund my money, or return my phone calls. Scam artist at best!
Apollo will NEVER mention that they are just the brokers when you first pay a deposit for their contract. Once your contract is signed, their job is done. Don't expect ANY assistance regarding the logistics of the move. You are at the mercy of the actual moving co. In our case it was 'Always Affordable Moving & Storage'
1) I got a call from Always Affordable (732-313-7666) on 9/9/2015 at 1:33 PM saying that they can come to move our stuff either on 9/10 or on 9/12. I said I will let them know. I called back at 1:48 PM and confirmed for our move on 9/12 at 9 AM.
2) My wife called Apollo on 9/10/2015 around 4 PM to confirm the move date. Apollo said the move date will be on 9/12/2015.
3) However, Always Affordable showed up on 9/11/2015 around 8:30 AM to move our stuff. We weren't ready because our move date was supposed to be on 9/12/2015. We had lot of stuff which we had to pack into boxes and lot of stuff which we were planning to throw. At 8:53 AM I called Apollo (732-775-0357) saying that the movers have come early to pick our stuff up. Apollo said they can't do anything since the dispatcher of the actual moving company 'Always Affordable' has sent the movers.
4) I called Apollo again on 9/11/2015 at 8:59 AM. Apollo refused to help us and also said it maybe a week before another truck becomes available. I had no option but to agree to this extortion because we were going to vacate our apartment on 9/13/2015. Apollo also talked to me in a condescending manner saying I should have been ready with our stuff even though they had confirmed an appointment for 9/12/2015 at 9 AM with me.
5) Because we weren't prepared for our move, a lot of boxes were haphazardly packed and lot of unwanted stuff got packed. The result was that Apollo's "not-to-exceed" binding estimate exceeded by $317.
6) On 9/16/2015 at 12:26 PM, Anthony from 'Always Affordable' called me to make delivery the next day. My contract clearly indicates that we had opted for 30 days of free storage which we had verbally confirmed on our call with Clint Pittendorfer of Apollo on 8/5/2015 around 2 PM. Anthony said he will check with Apollo. At 12:38 PM, I call Anthony back and he says that Apollo told him that we haven't opted for 30 days of free storage.
7) On 9/16 at 12:41 PM, I called Apollo. The call lasts for 53 mins during which they keep saying that my goods will be delivered the next day. I tell them I don't have an apartment yet to keep my goods but they couldn't care less. They said I didn't ask for free storage so I told them I did and that it's written on my contract. I also asked them to verify that I did ask for 30 days of free storage by checking their call records. I offered to give them the call date and time. However, they refused to help.
8) On 9/16 at around 2:30 PM, Apollo called me back and said if I pay $156 to 'Always Affordable', I will get 30 days of storage. I had to pay this because I had no other option. This was their second extortion with me. Please note that I intend to dispute this $156 that I paid to 'Always Affordable' as well. I made the payment using this same credit card on 9/16/2015.
9) Always Affordable delivered my goods on 10/2/2015. However, 1 coffee table was broken beyond repair and 1 box was missing. This box had items with sentimental value to us. I called Apollo about the coffee table and they said their customer service rep will call me back to walk me through their claims process. No one from Apollo called me back.
10) My wife called Apollo about the missing box and they said they can't do anything and that we have to call Always Affordable.
11) I drove 1.5 hrs to Always Affordable's office on 10/10/2015 in New Jersey with the hopes of recovering our box. They didn't help us find it.
Summary: Apollo provided us absolutely ZERO service with ANY aspect of our move including picking up of the goods, delivery of the goods, storage of the goods, damaged and missing goods. Therefore, they didn't provide us any of the service for which I paid them
$650 and also breached their "not-to-exceed" binding estimate as well as didn't provide the 30 days free storage as mentioned in my contract which I also verbally agreed to on 8/5/2015 around 2 PM. They also lied to us by saying that we asked for our goods to be
delivered to our new apartment and that we didn't ask for free storage. That's not possible as we didn't even get a new apartment until the last week of September 2015.