Apollo pool was over 2 months later than promised to fix crack in pool. They also charged me close to $1000 extra on top of the 7k to fix the DE filter.
Now, I have all the DE in the bottom of my pool. I want to do a chargeback, and I cannot get anyone from that pool company to call me back. It is not in my nature to charge things back, but when you have this shoddy kind of work, with the added hassle of not having things fixed that the compnay charges you for, then I get irritated
I have a video of the pool, with all of the alleged changes in switches, and plastic water turn-offs, and the charges for the DE grid and new dirt when I had 50 lbs there for them. Now the pool is full of DE, and I cannot get them to come out and see.
Terrible customer service, starting with John Pignataro, Hidi, Rob, Beth and Warren. I would not recommend Apollo Pools to anyone after my expperience with their workmanship, and customer service.
March 2017 had my pool resurfaced (life time warrenty), Pool Deck repainted and new deck drain.
Within two weeks the deck paint started to peel, and noticed areas where they had not applied a 2nd coat. Their reply was that they left me paint, basically i should fix myself.
September 2017, Rust stains started to appear on the wall of the pool. They came out a couple times to treat them. But the stains keep returning.
They were not able to get in the pool to identify what was causing the stains because the weather was to cold, and the second time because the wet suit was at ths shop getting a new ziper. Stains have gotten bigger and more are appearing, now apollo pools efuses to do anything.
November 2017, I informed Apollo Pools that I had a leak in the pool. After multiple emails, phone calls and personal visits to their office with no avial. January 2018, I opend a complaint with BBB for the pool stains and the leak(s), Apollo pools kept insisting that it was 'evaporation', I've lived at this home since 1999 never lost 4 inches of water a week. March 2018 they came and re-sealed the skimmer and ports. Even tho they never admitted to any leaks I no longer have to add water to the pool on a weekly basis.
After 3 months the BBB complaint was closed and 'unresolved'
I came to visit my father here in Florida and I found a completely neglected pool. It is covered in brown, there is mold around the filter and the light is burned out. My father is paying for the $89.00 Full Service totaling $94.00 a month. I observed the service tech on 11/15/2016 come in and take apart the filter, skim the pool for 3 leaves and leave... leaving the screen door to the pool wide open and the filter disassembled. My father is 74 and fighting Leukemia. When I called for the company to send the tech out to give my father the full service he is paying for and clean up this mess, they never returned. Buyer Beware!
I posted a video of the neglect on YouTube under "Apollo Pools BUYERS BEWARE! (Valrico, FL 33596)"
Apollo Pools Reviews
Apollo pool was over 2 months later than promised to fix crack in pool. They also charged me close to $1000 extra on top of the 7k to fix the DE filter.
Now, I have all the DE in the bottom of my pool. I want to do a chargeback, and I cannot get anyone from that pool company to call me back. It is not in my nature to charge things back, but when you have this shoddy kind of work, with the added hassle of not having things fixed that the compnay charges you for, then I get irritated
I have a video of the pool, with all of the alleged changes in switches, and plastic water turn-offs, and the charges for the DE grid and new dirt when I had 50 lbs there for them. Now the pool is full of DE, and I cannot get them to come out and see.
Terrible customer service, starting with John Pignataro, Hidi, Rob, Beth and Warren. I would not recommend Apollo Pools to anyone after my expperience with their workmanship, and customer service.
March 2017 had my pool resurfaced (life time warrenty), Pool Deck repainted and new deck drain.
Within two weeks the deck paint started to peel, and noticed areas where they had not applied a 2nd coat. Their reply was that they left me paint, basically i should fix myself.
September 2017, Rust stains started to appear on the wall of the pool. They came out a couple times to treat them. But the stains keep returning.
They were not able to get in the pool to identify what was causing the stains because the weather was to cold, and the second time because the wet suit was at ths shop getting a new ziper. Stains have gotten bigger and more are appearing, now apollo pools efuses to do anything.
November 2017, I informed Apollo Pools that I had a leak in the pool. After multiple emails, phone calls and personal visits to their office with no avial. January 2018, I opend a complaint with BBB for the pool stains and the leak(s), Apollo pools kept insisting that it was 'evaporation', I've lived at this home since 1999 never lost 4 inches of water a week. March 2018 they came and re-sealed the skimmer and ports. Even tho they never admitted to any leaks I no longer have to add water to the pool on a weekly basis.
After 3 months the BBB complaint was closed and 'unresolved'
I came to visit my father here in Florida and I found a completely neglected pool. It is covered in brown, there is mold around the filter and the light is burned out. My father is paying for the $89.00 Full Service totaling $94.00 a month. I observed the service tech on 11/15/2016 come in and take apart the filter, skim the pool for 3 leaves and leave... leaving the screen door to the pool wide open and the filter disassembled. My father is 74 and fighting Leukemia. When I called for the company to send the tech out to give my father the full service he is paying for and clean up this mess, they never returned. Buyer Beware!
I posted a video of the neglect on YouTube under "Apollo Pools BUYERS BEWARE! (Valrico, FL 33596)"