We made the mistake of reaching out to this company.
We immediately tried to cancel service the same day we spoke with a salesperson. APN Tech's website does not give specific instructions on how to cancel your service -- that is a MAJOR RED FLAG #1.
We called twice, but we were only able to reach the answering service who seemed to be extremely knowledgeable with the company and its processes, but could only relay a message to proper department.
We were promised we would receive a call back within 72 business hours -- nobody ever called us back.
We responded to every email with request to cancel and even generated original cancellation emails to their office -- nobody ever responded.
MAJOR RED FLAG #2 -- we were to receive credit or a refund for the first of two charges as that expense was included in the second charge or they would waive it as a new customer courtesy -- they were vague about this, and they were vague for a reason. Two charges later, our only recourse is to dispute the multiple charges.
We should have read the negative reviews before contacting this company.
apnTech Reviews
We made the mistake of reaching out to this company.
We immediately tried to cancel service the same day we spoke with a salesperson. APN Tech's website does not give specific instructions on how to cancel your service -- that is a MAJOR RED FLAG #1.
We called twice, but we were only able to reach the answering service who seemed to be extremely knowledgeable with the company and its processes, but could only relay a message to proper department.
We were promised we would receive a call back within 72 business hours -- nobody ever called us back.
We responded to every email with request to cancel and even generated original cancellation emails to their office -- nobody ever responded.
MAJOR RED FLAG #2 -- we were to receive credit or a refund for the first of two charges as that expense was included in the second charge or they would waive it as a new customer courtesy -- they were vague about this, and they were vague for a reason. Two charges later, our only recourse is to dispute the multiple charges.
We should have read the negative reviews before contacting this company.