I own a Home Healthcare Organization in Northern Virginia and Maryland. We used your company, Answering Specialists, Inc., for three years. During that time, we became frustrated with your company's poor services. When we discussed the inaccurate messages, taking phone numbers and not fax number, etc., with Nicole Perry, the answer to the poor services was that your company began charging us $10.00 additional dollars each month; which we paid.
In total we have paid your company over $34,000.00. However, after a rash of terrible service, including one error which cost my organization $3000.00, in late 2/20 and early 3/20 we complained. Your employees, Jessica Hart and Nicole, instead of accepting responsibility for awful service, laughed and devised an evil plan to cause injury to my organization and it's patients: They laughed and said they were disconnecting my phone number at 12 midnight 3/4/2020.
I reminded them that our companies have a contract for services. Further, I have an audio of Nicole Perry sadistically giggling, saying she would disconnect the number before I could Port it over, and lose the number. In addition to that, I have multiple emails were both of your employees are gleeful at: Their Plan. In response, to Their Plan, I continued to communicate with them, and I, specifically, explained that their actions could potentially cause injury or death to patients.
Despite us explaining Nicole Perry and Jessica Hart's behavior's consequences, they continued to pursue Their evil Plan and implemented it, earlier than they previously stated, preventing me from Porting the number. They disconnected the number at 4:30pm EST, 3/4/2020, even though I emailed my credit card and authorized the Port Fee, as they previously said they would charge $25.00 to Port, a few months prior.
Your employees, for which you are responsible, did in fact, disrupt interstate commerce for my Home Healthcare Organization. That commerce remains disrupted during this State of Emergency.
WE ARE ASKING YOU TO RESTORE 540-326-0043, IMMEDIATELY SO THAT WE MAY PORT THE NUMBER OVER, VIA COMCAST, INC. Comcast is awaiting your response. We have a current complaint in with the Idaho Attorney General's Office. As a result of the State of Emergency, your company is now under Federal regulations. Their actions will be costly to you. We suggest you take immediate action to resolve the problem they caused.
Please advise me via email. Thank you for your time.
Warmest regards,
Michelle Lane, MSN, RN, Owner/Administrator
Middleburg Home Care, LLC - A Home Healthcare Organization
This answering service raised our fees significantly without advance notice. We call their offices 4 times to get an explanation. Finally when we said we were going to cancel the service because of a billing descrepancy they sent us to Janelle who told us that we had been notified (not true - we checked our inbound correspondence) and when we said we were not happy with the fact that we had called them several times over several weeks and that we were considering cancelling services her response was "fine go ahead" when we asked to speak to her supervisor she said she didn't have one. We asked if she ran the company and she said "no, but my boss doesn't deal with customer problems". When we said that we were not happy with their poor customer service she said "FINE WE DONT CARE IF YOU CANCEL SERVICE AND GIVE US A BAD REVIEW ONLINE". All we have to say is WOW don't use this business for your answering service.
I was very excited to use this service when I spoke to the sales team. But, once they got my credit card it went down hill. Skylar who attempted to set up the account according to specifications seemed great. After they said it was set up I decided to test the line before giving them my lines. That is where it went down the tubes quickly. They did niot listen to a word I said nor did they have the right email to send the messages to. I call
"How May I direct your call"? Where did this come from I never requested that
OK so I give them another chance
Next day -- I call
How can I direct the call--- again
So I play along to see
This is their after hours number WHAT? Where did they get that from. It is 9:30 here in Florida We will look like idiots--- Not evreryone is in Idaho
ok so I keep moving along I say I am looking for a lawyer-- etc
response-- I need to tranfer the call to someone who will take a message
Well what was she there for-- To blow me off by saying the after hours bull- crap
Then music onhold== I gave up and hung up and so will my callers
So I cancel-- 2 days no use of the line
They say they are keeping $35.00 but will refund the rest
Who gave them permission to charge it without an invoice?
Ok $35.00 -- But man, they were the worst ever
And this rude woman asks me if I ever used an answering service before
I say sure a number of them and she says well you have used a few maybe you are the problem
No I never cancelled any in 48 hrs-- Some changed owners or some I still have -- most over 20 years of a relationship
These guys are awfull and they have loads of complaints at the BBB and riipoff. I should have checked them out but, what a nice salesman. LOL
This service continued tacking fees onto my bill, differetn amount for each month. I used Answering Specialists for seven months and the bill varied from $32.60 to $78.21 more than what my agreement was for their service.
If one is to perform their due diligence, which I did not, you will discover that Answering Specialists has a number of poor ratings and reviews from F Rating on BBB, Rip Off Report, Pissed Consumer, Google +, Angie's List and Yelp.
My advice is to be cautious as to who you provide your credit care information to, this company is sketchy!!!
Answering Specialists, Inc. Reviews
I own a Home Healthcare Organization in Northern Virginia and Maryland. We used your company, Answering Specialists, Inc., for three years. During that time, we became frustrated with your company's poor services. When we discussed the inaccurate messages, taking phone numbers and not fax number, etc., with Nicole Perry, the answer to the poor services was that your company began charging us $10.00 additional dollars each month; which we paid.
In total we have paid your company over $34,000.00. However, after a rash of terrible service, including one error which cost my organization $3000.00, in late 2/20 and early 3/20 we complained. Your employees, Jessica Hart and Nicole, instead of accepting responsibility for awful service, laughed and devised an evil plan to cause injury to my organization and it's patients: They laughed and said they were disconnecting my phone number at 12 midnight 3/4/2020.
I reminded them that our companies have a contract for services. Further, I have an audio of Nicole Perry sadistically giggling, saying she would disconnect the number before I could Port it over, and lose the number. In addition to that, I have multiple emails were both of your employees are gleeful at: Their Plan. In response, to Their Plan, I continued to communicate with them, and I, specifically, explained that their actions could potentially cause injury or death to patients.
Despite us explaining Nicole Perry and Jessica Hart's behavior's consequences, they continued to pursue Their evil Plan and implemented it, earlier than they previously stated, preventing me from Porting the number. They disconnected the number at 4:30pm EST, 3/4/2020, even though I emailed my credit card and authorized the Port Fee, as they previously said they would charge $25.00 to Port, a few months prior.
Your employees, for which you are responsible, did in fact, disrupt interstate commerce for my Home Healthcare Organization. That commerce remains disrupted during this State of Emergency.
WE ARE ASKING YOU TO RESTORE 540-326-0043, IMMEDIATELY SO THAT WE MAY PORT THE NUMBER OVER, VIA COMCAST, INC. Comcast is awaiting your response. We have a current complaint in with the Idaho Attorney General's Office. As a result of the State of Emergency, your company is now under Federal regulations. Their actions will be costly to you. We suggest you take immediate action to resolve the problem they caused.
Please advise me via email. Thank you for your time.
Warmest regards,
Michelle Lane, MSN, RN, Owner/Administrator
Middleburg Home Care, LLC - A Home Healthcare Organization
P.O. Box 544 Middleburg, VA 20118
101 East Main St., Ste 203, Berryville, VA 22611
540-883-3122 (Office)
540-277-2518 (Fax 1)
540-326-0043 (Fax 2)
540-316-7515 (Mobile)
www.MiddleburgHomeCare.com
This answering service raised our fees significantly without advance notice. We call their offices 4 times to get an explanation. Finally when we said we were going to cancel the service because of a billing descrepancy they sent us to Janelle who told us that we had been notified (not true - we checked our inbound correspondence) and when we said we were not happy with the fact that we had called them several times over several weeks and that we were considering cancelling services her response was "fine go ahead" when we asked to speak to her supervisor she said she didn't have one. We asked if she ran the company and she said "no, but my boss doesn't deal with customer problems". When we said that we were not happy with their poor customer service she said "FINE WE DONT CARE IF YOU CANCEL SERVICE AND GIVE US A BAD REVIEW ONLINE". All we have to say is WOW don't use this business for your answering service.
Very Disappointed
I was very excited to use this service when I spoke to the sales team. But, once they got my credit card it went down hill. Skylar who attempted to set up the account according to specifications seemed great. After they said it was set up I decided to test the line before giving them my lines. That is where it went down the tubes quickly. They did niot listen to a word I said nor did they have the right email to send the messages to. I call
"How May I direct your call"? Where did this come from I never requested that
OK so I give them another chance
Next day -- I call
How can I direct the call--- again
So I play along to see
This is their after hours number WHAT? Where did they get that from. It is 9:30 here in Florida We will look like idiots--- Not evreryone is in Idaho
ok so I keep moving along I say I am looking for a lawyer-- etc
response-- I need to tranfer the call to someone who will take a message
Well what was she there for-- To blow me off by saying the after hours bull- crap
Then music onhold== I gave up and hung up and so will my callers
So I cancel-- 2 days no use of the line
They say they are keeping $35.00 but will refund the rest
Who gave them permission to charge it without an invoice?
Ok $35.00 -- But man, they were the worst ever
And this rude woman asks me if I ever used an answering service before
I say sure a number of them and she says well you have used a few maybe you are the problem
No I never cancelled any in 48 hrs-- Some changed owners or some I still have -- most over 20 years of a relationship
These guys are awfull and they have loads of complaints at the BBB and riipoff. I should have checked them out but, what a nice salesman. LOL
This service continued tacking fees onto my bill, differetn amount for each month. I used Answering Specialists for seven months and the bill varied from $32.60 to $78.21 more than what my agreement was for their service.
If one is to perform their due diligence, which I did not, you will discover that Answering Specialists has a number of poor ratings and reviews from F Rating on BBB, Rip Off Report, Pissed Consumer, Google +, Angie's List and Yelp.
My advice is to be cautious as to who you provide your credit care information to, this company is sketchy!!!
Right about that
See My experience Bad Bad Bad