I ordered the new continuous blood glucose monitoring system from Dexcom $1,870.00 Canadian. (The G4) I have only used 2 sensors which were both supposed to last at least 7 days each. Neither did. When one of the sensors fell off my body, I didn't realize it, and I lost an $800 "transmitter" which was attached to it.
Dexcom promised to provide me with a free replacement (usually $800), but forgot to tell the distributor so I waited for 2 weeks and then discovered that they had dropped the ball. Now the distributor wants the original transmittor back, or they won't mail me a new one.
At the end of the day, I discovered that they HAVE NO RETURN POLICY. If you don't like the system, or their terrible customer service, you have to stick with it, or swallow the $2k loss. Because they are medical supplies they cannot be returned.
What a disaster. If you are considering buying a CGM from Dexcom, proceed with caution. You can't get your money back after you pay up.
Animas Canada Reviews
I ordered the new continuous blood glucose monitoring system from Dexcom $1,870.00 Canadian. (The G4) I have only used 2 sensors which were both supposed to last at least 7 days each. Neither did. When one of the sensors fell off my body, I didn't realize it, and I lost an $800 "transmitter" which was attached to it.
Dexcom promised to provide me with a free replacement (usually $800), but forgot to tell the distributor so I waited for 2 weeks and then discovered that they had dropped the ball. Now the distributor wants the original transmittor back, or they won't mail me a new one.
At the end of the day, I discovered that they HAVE NO RETURN POLICY. If you don't like the system, or their terrible customer service, you have to stick with it, or swallow the $2k loss. Because they are medical supplies they cannot be returned.
What a disaster. If you are considering buying a CGM from Dexcom, proceed with caution. You can't get your money back after you pay up.