Jim Hayes (CEO) is a poor leader, That reflects down the chain. Mother applied for membership and was denied. Upon appeal they asked to reapply and again denied.
Both times different reasons. Second reason being identity, stating did you apply for membership? Do you know where is Andrews FCU is located asked a Sales director Jim Hayes asked to call us. She asked very ridiculous questions with no logic. I asked you knew all about Chex system and credit report and you still asked to apply again.
Now your reason for declining has changed. She stated we have tools and we do manual due diligence in offering membership (Really? To Asian American too) She was asked where was your due diligence first time when denied? Why did this reason not come up? She had no proper response. She stated we don't want third party to apply for membership (meaning, someone else applied for my membership. Really?). I stated no. I sat with my son and we discussed,
I am a 88 years old disabled widowed lady with anyresum of brain. I also have begin my first stage of dementia. So I can't ask for support?
I asked further you mean we should in America leave elderly to manage everything on their own. Move them to elderly homes and not support at all, let the government take care of them.
Why to have this hassle of serving old citizens. In response she said I did not mean that? So what did you mean by third party? If I don't ask for help how will I manage? How can our senior citizens survive?
It takes large support system to support our seniors including credit unions like you. And here you are coming up with all these excuses? I asked her do you have any proof of any kind that I did not do my application? No proper answer?
Well she says, decision was made by our CEO Mr. Hayes. He asked me to call you and give you information on local credit union in Texas? Then she turned around we gave a recommendation to our CEO that I will be better of being a Texan? How great is this CEO? Thank you but no thank you.
She denied they don't discriminate on colors or ethnicity? Really? My question Mr. CEO is how do you support your old grandparents or great grandparents.
Did you like others decide to leave them in assisted living as someone like yourself discriminated? Or tell us how should be get support being disabled widow senior citizen?
Please enlighten us with your thoughts.
We don't Blame you Mr. Jim Hayes? Is this American way of living an independent life? I don't think so. American are very kind and loving towards elderly? And you run a federal credit union?
I am so glad to deny you rather than you denying me. I don't need you. Please remember one day when you will be 90 years old and someone will says these things to your son or daughter you will understand,
I give you blessings and best. wishes.
Written on behalf & direction from my beloved and respected mother. She and all elderly senior citizens need to be treated with fairness and without discrimination. Life is too short. People are valuable assets.
Andrews Federal Credit Union Reviews
Jim Hayes (CEO) is a poor leader, That reflects down the chain. Mother applied for membership and was denied. Upon appeal they asked to reapply and again denied.
Both times different reasons. Second reason being identity, stating did you apply for membership? Do you know where is Andrews FCU is located asked a Sales director Jim Hayes asked to call us. She asked very ridiculous questions with no logic. I asked you knew all about Chex system and credit report and you still asked to apply again.
Now your reason for declining has changed. She stated we have tools and we do manual due diligence in offering membership (Really? To Asian American too) She was asked where was your due diligence first time when denied? Why did this reason not come up? She had no proper response. She stated we don't want third party to apply for membership (meaning, someone else applied for my membership. Really?). I stated no. I sat with my son and we discussed,
I am a 88 years old disabled widowed lady with anyresum of brain. I also have begin my first stage of dementia. So I can't ask for support?
I asked further you mean we should in America leave elderly to manage everything on their own. Move them to elderly homes and not support at all, let the government take care of them.
Why to have this hassle of serving old citizens. In response she said I did not mean that? So what did you mean by third party? If I don't ask for help how will I manage? How can our senior citizens survive?
It takes large support system to support our seniors including credit unions like you. And here you are coming up with all these excuses? I asked her do you have any proof of any kind that I did not do my application? No proper answer?
Well she says, decision was made by our CEO Mr. Hayes. He asked me to call you and give you information on local credit union in Texas? Then she turned around we gave a recommendation to our CEO that I will be better of being a Texan? How great is this CEO? Thank you but no thank you.
She denied they don't discriminate on colors or ethnicity? Really? My question Mr. CEO is how do you support your old grandparents or great grandparents.
Did you like others decide to leave them in assisted living as someone like yourself discriminated? Or tell us how should be get support being disabled widow senior citizen?
Please enlighten us with your thoughts.
We don't Blame you Mr. Jim Hayes? Is this American way of living an independent life? I don't think so. American are very kind and loving towards elderly? And you run a federal credit union?
I am so glad to deny you rather than you denying me. I don't need you. Please remember one day when you will be 90 years old and someone will says these things to your son or daughter you will understand,
I give you blessings and best. wishes.
Written on behalf & direction from my beloved and respected mother. She and all elderly senior citizens need to be treated with fairness and without discrimination. Life is too short. People are valuable assets.