We installed 3 very large, very expensive, Andersen windows in our home a couple of years ago. From the time they were installed, the seal on the glass did not appear to be holding, as we acquired condesation on all 6 large window panes constantly (inside and out). We have Andersen windows in all the other windows of our home, half of them facing the same general direction (sun, moisture, etc.) as these three new ones. We have never had an issue with excess condensation before.
After reaching out to Andersen multiple times, with hours spent on the phone, they absolutely refuse to consider this issue as having anything to do with these defective windows. Therefore, they will not honor their warranty for these windows. We had always recommended them in the past, but no longer. I am astounded at how many other consumers have had similar complaints for this company in terms of not honoring their warranty.
I purchased an Emco/Andersen storm door and it began to split across the frame area. I called Anderson and advised them of the defect in the storm door. Andersen Corp advised me to take pictures and send them via internet to them. I took pictures of the defect and emailed them to Andersen Corp. Andersen Corp responded stating the door was warped. I spoke with Andersen and told them the door did not appear warped. They advised me to send them pictures with a straight edge against the storm door.
I sent Andersen several more pictures using a straight edge against the storm door. Andersen replied stating they would send a hinge rail to me. I replied to Andersen stating the problem is with the frame of the storm door and not the hinge rail. Andersen Corp then told me they could not understand how aluminium could split. They alleged it must have been something I done to cause the door frame to start splitting. Andersen refused to send me a new door. I would advise everyone not to purchase an Emco/Andersen storm door. The doors are not reliable and Andersen will come up with a reason to get out of honoring their warranty.
Andersen Corporation Reviews
We installed 3 very large, very expensive, Andersen windows in our home a couple of years ago. From the time they were installed, the seal on the glass did not appear to be holding, as we acquired condesation on all 6 large window panes constantly (inside and out). We have Andersen windows in all the other windows of our home, half of them facing the same general direction (sun, moisture, etc.) as these three new ones. We have never had an issue with excess condensation before.
After reaching out to Andersen multiple times, with hours spent on the phone, they absolutely refuse to consider this issue as having anything to do with these defective windows. Therefore, they will not honor their warranty for these windows. We had always recommended them in the past, but no longer. I am astounded at how many other consumers have had similar complaints for this company in terms of not honoring their warranty.
Beware the consumer who purchasse these!
I purchased an Emco/Andersen storm door and it began to split across the frame area. I called Anderson and advised them of the defect in the storm door. Andersen Corp advised me to take pictures and send them via internet to them. I took pictures of the defect and emailed them to Andersen Corp. Andersen Corp responded stating the door was warped. I spoke with Andersen and told them the door did not appear warped. They advised me to send them pictures with a straight edge against the storm door.
I sent Andersen several more pictures using a straight edge against the storm door. Andersen replied stating they would send a hinge rail to me. I replied to Andersen stating the problem is with the frame of the storm door and not the hinge rail. Andersen Corp then told me they could not understand how aluminium could split. They alleged it must have been something I done to cause the door frame to start splitting. Andersen refused to send me a new door. I would advise everyone not to purchase an Emco/Andersen storm door. The doors are not reliable and Andersen will come up with a reason to get out of honoring their warranty.