Unfortunately, this place has gone downhill tremendously since the last review in 2015--I'm guessing it's due to new ownership.
Upon arrival at 12 noon, my best friend Teryn, her 11 year old daughter, and myself were greeted by the front desk clerk for check in. She informed us that they had assigned us a smaller room than we would probably want, and so she offered the larger room for an additional $30/night. Upon seeing the larger room, we agreed and paid for the entire weekend's stay upfront ($600+). We then proceeded to spend the next 9 hours siteseeing and touring Savannah.
At 9 pm, Teryn received a call from the front desk clerk saying the owner had come by and said that he doesn't allow 3 people in the room we checked into, and our only options were to pay for a second room (at $300/night) or pack up and go elsewhere. She apologized profusely, saying the owner wouldn't budge, but that she would refund us for the inconvenience. We could actually hear him next to her telling her what to say to us, but refused to talk with us directly. After an unsuccessful 1.5 hrs on the phone with Expedia (who we'd booked the room through) saying that because Amethyst House collected our money directly their hands were tied, we headed back to collect our things and move to another hotel.
Once there, the owner refused to refund our money saying we'd already checked in, but he would be "generous" and allow us to all stay in the room for an additional $90/night. We of course declined, instead insisting on the refund we'd been promised. Even though the front desk clerk was upfront with the owner and admitted she'd checked us all into the room earlier and then offered a refund when the owner told her that was a mistake, he still adamantly refused any solution that didn't involve him collection more money. We had to pack up at midnight with an 11 year old and go to another hotel, all the while he's still refusing to refund us our money even though we didn't stay even one night.
There are SO many beautiful places to stay in Savannah and so many wonderful people who will treat you with kindness and welcome you to this great city--don't waste your time or money on this fraudster who will scam you out of $600 and then kick you out into the streets.
Amethyst Garden Inn Reviews
Unfortunately, this place has gone downhill tremendously since the last review in 2015--I'm guessing it's due to new ownership.
Upon arrival at 12 noon, my best friend Teryn, her 11 year old daughter, and myself were greeted by the front desk clerk for check in. She informed us that they had assigned us a smaller room than we would probably want, and so she offered the larger room for an additional $30/night. Upon seeing the larger room, we agreed and paid for the entire weekend's stay upfront ($600+). We then proceeded to spend the next 9 hours siteseeing and touring Savannah.
At 9 pm, Teryn received a call from the front desk clerk saying the owner had come by and said that he doesn't allow 3 people in the room we checked into, and our only options were to pay for a second room (at $300/night) or pack up and go elsewhere. She apologized profusely, saying the owner wouldn't budge, but that she would refund us for the inconvenience. We could actually hear him next to her telling her what to say to us, but refused to talk with us directly. After an unsuccessful 1.5 hrs on the phone with Expedia (who we'd booked the room through) saying that because Amethyst House collected our money directly their hands were tied, we headed back to collect our things and move to another hotel.
Once there, the owner refused to refund our money saying we'd already checked in, but he would be "generous" and allow us to all stay in the room for an additional $90/night. We of course declined, instead insisting on the refund we'd been promised. Even though the front desk clerk was upfront with the owner and admitted she'd checked us all into the room earlier and then offered a refund when the owner told her that was a mistake, he still adamantly refused any solution that didn't involve him collection more money. We had to pack up at midnight with an 11 year old and go to another hotel, all the while he's still refusing to refund us our money even though we didn't stay even one night.
There are SO many beautiful places to stay in Savannah and so many wonderful people who will treat you with kindness and welcome you to this great city--don't waste your time or money on this fraudster who will scam you out of $600 and then kick you out into the streets.