We stayed here 3/31/22 - 4/3/22. Thursday evening we noticed the place was rather dirty. Bathtub had something on the bottom of it that was unknown what it was. The beds were very uncomfortable and my better half kept scraping her leg on some board that was sticking out of the bed. Coffee was the worst we have ever tasted and the breakfast food was old and all the bagels and muffins were very hard and dry.
Friday we were both trying to work but the noise from people going in and out of the pool area made it impossible to concentrate. I called 3 times to the front desk but the noise continued. Saturday evening we were trying to get some rest but the neighbors were drunk, then loud, then screaming at each other at 2:30 in the morning. I called and complained but they continued on. Once we were able to get to sleep they were up having sex so basically no sleep.
I asked on Friday when all of the noise were taking place for a refund. Was told no and would have to speak with a manager. That never happened so when we got back to our hometown I called and asked to speak to a manager. Was told there was not a manager there but would relay the message.
The following day I got a call back from Amanda Marks. In speaking with her she claimed I never called but once and the issue was handled. So calling a paying customer a liar is not very good customer service. I asked for a refund due to this hassle and was told I would not be getting a refund but a discount. Well my discount hit my bank account with a whole 20 dollars deposited.
I hope this report helps other paying customers so they don't have to deal with this hassle. So if you want a poor maintained hotel, non existant customer service and management that clearly could care less then be our guest. Will never step foot in that garbage hotel again!!!!!
Ameriway Inn and Suites Reviews
We stayed here 3/31/22 - 4/3/22. Thursday evening we noticed the place was rather dirty. Bathtub had something on the bottom of it that was unknown what it was. The beds were very uncomfortable and my better half kept scraping her leg on some board that was sticking out of the bed. Coffee was the worst we have ever tasted and the breakfast food was old and all the bagels and muffins were very hard and dry.
Friday we were both trying to work but the noise from people going in and out of the pool area made it impossible to concentrate. I called 3 times to the front desk but the noise continued. Saturday evening we were trying to get some rest but the neighbors were drunk, then loud, then screaming at each other at 2:30 in the morning. I called and complained but they continued on. Once we were able to get to sleep they were up having sex so basically no sleep.
I asked on Friday when all of the noise were taking place for a refund. Was told no and would have to speak with a manager. That never happened so when we got back to our hometown I called and asked to speak to a manager. Was told there was not a manager there but would relay the message.
The following day I got a call back from Amanda Marks. In speaking with her she claimed I never called but once and the issue was handled. So calling a paying customer a liar is not very good customer service. I asked for a refund due to this hassle and was told I would not be getting a refund but a discount. Well my discount hit my bank account with a whole 20 dollars deposited.
I hope this report helps other paying customers so they don't have to deal with this hassle. So if you want a poor maintained hotel, non existant customer service and management that clearly could care less then be our guest. Will never step foot in that garbage hotel again!!!!!