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report scam| Country | United States |
| State | Florida |
| City | Boca Raton |
| Address | 150 E. Palmetto Park Rd Suite 800 |
| Phone | 888-511-3280 |
| Website | https://www.americanstandardmoving.com/ |
American Standard Moving Reviews
I have done a cut and paste with what I told BBB, who has them rated F. Nothing was unpacked or reassembled, as stated in contract, just put in garage. Charged 3X's contract. Cust serv mgr yelled at me Moved from Colorado to Texas, paid for 'platinum' plan, for 2 bedroom place. Charged 3X's contract. I told them 2 months before that I would be in Texas when they picked it up and the condo manager would let them in. So They show up without calling the manager first and she's in a meeting when they get there. After 30" they leave and head for Texas with their load. They get someone else to come 2 days later. We are then told that instead of $3800 it will be $11,500, someone will have to be there to observe the entire time, and it will be 2 or 3 weeks before we get our stuff. I'm really unhappy. If I'd known this ahead of time I would have 1) gotten someone else, 2) started the process a few weeks before so I could be there as they required, and made arrangements to stay somewhere convenient before moving. When I complained about last minute changes Cust serv mgr cut me off and yelled at me. She never heard my complaint about the timing of this, just the cost, then cut me off and yelled repeatedly. Nothing was unpacked or reassembled, as stated in contract, just put in garage. Have about 75 boxes left to unload and furniture to put together. Lots of damage to furniture, some priceless items treated like trash. I'm trying to run my office from my home and can't find office computer or printer! Never had an experience like this with any professional doing anything. Can't imagine I would have had a worse experience with anyone else, or that they seem to get away with this year after year.
We called them and got a price for moving our furniture to Florida he gave us a price of 5500. A few days before they were coming to pack us up they called to get a list of things they had to take so we went threw the house and gave them everything that was going so they new what size truck to send. At the end of the conversation he said that it was a little bit bigger than he thought so it would be a little bit more so he asked for 800 more dollars .
The day they were supposed to be here they called and they said that we still had a balance of 4000 dollars we asked why so much they said because we had more than they thought. We all ready paid 3000. So we were stuck because it was less than 72 hours to cancel. When they got here the next day one day late and at 5:30 in the evening they only had a small 26ft truck and said that we could only have half the truck and if we filled the truck it was going to be 9400 dollars and that it still wouldn’t hold everything on our list . So we called them and they said that if we canceled we would lose our 3000 dollars and we would still have a fee of 1500 dollars for packing materials and labor time