I contacted Angies List for a contractor to recharge my residential HVAC system, shortly after the inquiry I was contacted by ARS / Rescue Rooter Myrtle Beach and scheduled a service call appointment on 8/5/2021. I was at work but my wife was home upon the technicians arrival, he checked our system and informed my wife the freon was low and required that he perform a nitrogen a/c leak test and clean the coils at a cost of $3000. Next the Technician stated he would return at 4:00 with someone to discuss our options.
At 4:00 a sales representative with ARS arrived with no technical knowledge of my system and stated he required an hour of my time to discuss options (i.e., sales pitch) for replacing my existing unit prior to providing any pricing. I requested a price to only recharge my system and was given a cost of $1750.00. This was outrageous and price gouging to the extreme.
I contacted another A/C contractor and had my unit checked and fully recharged for $200.00.
ARS negatively stigmatizes the A/C business and should establish morals and core values for their business and operate ethically. ARS is a company I will NEVER do business with and sincerely hope no one else will either.
I do intend to file a complaint with the Department of Consumer Protection, FTC and Better Business Bureau about ARS and their unscrupulous practices .
We purchased three (3) new HVAC units in January of 2020 from ARS. Since installation we have had several issues that required service calls on these units. In March on 2020 their service tech noted that the condenser (outside) for the attic unit was turned off. In July of 2020 another technician reported that the thermostat (temperature) was not being satisfied for the attic unit and according to his notes another service tech would be needed properly diagnose/repair the issue. No one called or came from ARS. We placed a call to ARS in July of 2021 when the same issue (thermostat for the attic unit was not being satisfied) was still occurring.
The first service tech diagnosed that the refrigerant level was low, and I needed to pay for the refrigerant. I refused to pay and the technician left. I called ARS and spoke with Gary, the manager, who initially stated the same thing that the technician stated. I reminded him that the issue existed and was noted while I was still under their warranty. The call was disconnected. I called back and Gary promised to speak with the tech and get back to me. After not hearing from him for a couple days I contacted ARS corporate and spoke with Heather.
She promised to be my advocate and reach out to the local office. After several days I received a call from Heather stating that they were ready to setup a visit to perform a leak test. They setup an appointment where no one showed up. I called the office and they again setup an appointment. A day later a new technician showed up and performed two different leak tests (electronic and soap) and no leaks were detected. The technician left stating that his manager wanted a third test performed with Nitrogen. After not hearing from ARS for another couple days I called the office and an appointment was set for the Nitrogen test to be performed.
The tech came out and performed the test and no leaks were found. I was told at that point that I needed to pay for the test and for refrigerant to be added. I read off my service tickets and the technician confirmed over the phone with Gary, the manager, that what I was reading was accurate. Gary authorized the technician to add refrigerant. When the refrigerant was added the unit was still not performing as designed to cool the house. The technician left stating that some component in the condenser may be faulty and need to be further checked.
I called the local office and was told I would receive a call back from the manager. I have not heard from anyone at ARS in a few days now. I have tried to contact Heather at ARS corporate several times however I an only able to get her voicemail.
THEY CAME TO MY HOUSE AND BROUGHT A CAMERA AND THEY SAID THEY WOULD NEED TO RUN WATER THRU THE PIPES TO CLEAN IT OUT. THEY CAME OUT THE NEXT DAY, THEY SHOWED UP AND DID NOT BRING ENOUGH WATER WITH THEM AND STOPPED AS SOON AS THEY RAN OUT OF WATER WITHOUT FIXING THE PROBLEM. THEY DID NOT FINISH CLEANING OUT THE PIPE BUT STILL CHARGED $900
My original installation in 2017 should have been a clue. But I bought the system from Home Depot/ARS and I needed AC. Sicne then, it has been nothing but more costs and unfulfilled promises. My original email about the install is below:
On 4/19/17, I bought a replacement Heating and AC system with a price that was 'good only for that day.' I was promised installation on 4/19 but due to the inability to get the equipment in time, this was delayed until 4/20. So, this is the first commitment not met by ARS.
On 4/20/17, after 10 hours of hard work by your installation team, my new system was installed. However, because of an oversight, there were due outs for the Dynamic Air Cleaner System and a larger drain pan. I was informed that it would take 2 weeks to order and install these items. This is the second commitment not met by ARS.
On 4/22/17, after smelling natural gas in the garage over the weekend, the installation crew returned and confirmed a gas leak. They repaired the gas leak and confirmed that the due outs of a dynamic air cleaner system and larger drain pan had been ordered. This is an indicator of poor workmanship that could have proved deadly.
On 5/5/17, I followed-up on the due outs as well as the open county inspection and was informed that we could not schedule the inspection until the job was complete. I agreed and asked that ARS follow-up and complete the work. This is the third commitment not met.
On 5/11/17, I followed-up and left a message on Devin's voicemail that I was still waiting for the open items and had not been scheduled for a county inspection. The voicemail promised to return my phone call by 5/15. This is the fourth commitment not met.
I called today (5/16/17) at 10:454, again, to determine when or if ARS had any plans of completing this job. After getting transferred from the main number back to Devin's voicemail, I called every number provided to me during the sales:
Home Depot had a rep in the store advertising their service with ARS (Resue Rooter) for AC unites. I signed up for the company to come out and service my unit in my home. I purchased a brand new unit on 3/30/16. So in 2017 (not sure what month May/June) came home from a trip to my AC complete out.
Called ARS and they sent someone out who looked at the unit stated couldn't work on unit as it was after dark. Came the next morning stating the tech who installed unit didn't put the lines on correct. I paid that day a little under $200 for unit to be fixed. In 2018 unit went stop working again and ARS came out and charged me again $181 for unit in my attic froze.
I took out the service plan $14 a month on that date it was repaired. Now we're in 2019 and AC is out again and tech who came out on 5/7/19 told me it would be $337 to fix unit as I declined to have work done to my unit in 2018 and I 2 units low from leaking problem and I'm out of warranty now.
I've called to speak with a manager 3 times (with Laura, Kristen) and still no mananger has called me back. My unit is paid for in full and I'm having to pay every year for something that was damaged when they installed it. I can't get a manager to call me back about this issues.
I've called the company 4 times and keep getting told they're sending emails to all the upper manager for someone to call me back. My last call was told the manger by the name of Kalev will call me back. Automatic system states will make it right or refund you a portion of your money back.
Crooks. Unqualified. Technician said he could not find outside plumbing intake and had to get on roof (added cost) to find it and if my wife declined he would leave. He took advantage of female in distress if she did not agree to unnecessary fee. (intake exactly 5 feet from entry walkway and very viable. So he took pic to show something in the pipe but fixed nothing.$400 for no fix. A ARS mngr sent another tech who wrote huge quote to fix all plumbing. Have had another company come out , ran machine to clear the block. Found no issues or need to address all plumbing.
Mother in law called about having ductwork wrapped in crawl space. They said she needed to replace the whole 12-year-old HVAC system as well. Trusted them and went through Home Depot to hire and pay them with HD Card. They charged her $9500.00. Said they completed the job and after 7 months of triple high electric bills compared to previous months/years, she called them to come see what may be the problem. A young man came and went into my crawl space that she has never been in and came out with pictures. Pictures show NO duct wrapping was done and the main duct was pulled apart from the main duct box by 6 inches letting all air (hot and cold) out under the floor. This was pulled out when they installed a shorter duct reach HVAC system and never completed the job. Robbed her of several thousand dollars. Lots of calls to get there attention, fix and compensate and still no follow through?
After hours A.C. repair. While I was away, my wife, 73 yrs. old, home alone and ill, realized A.C. compressor was not running and the house was getting hot around 6:00 PM. We have 2 big dogs and therefore she could not go to hotel. Our regular A.C. repair Co. could not come until the following afternoon so she called ARS. The tech arrived at 9:00PM and was there 50 minutes. He installed a compressor starting capacitor and jump start kit. He gave her a price for the capacitor of $239.00 and the jump kit for $349.00. She had no idea what these parts can be bought for and just knew they were very expensive. Under duress of being stuck, ill in an 85 degree house, she consented to the job. The bill was $757.45. When she reached me the next day I went crazy. I know what the retail prices of those parts are but looked them up to verify. The capacitor is $36.60 and the jump kit is $66.00. If the tech had quoted me the prices that he charged and I was there I would have asked him to leave and sent my wife to a hotel. She did not have that option. The bottom line is for $102.60(retail, ARS probably paid 40% less) in parts and 50 minutes of labor my wife was charged $757.45. This is an exorbitant charge applied to an unwitting, ill, senior person who was under duress.
How many people do they do this to that do not even realize it. Shameful
A fair deal would have been the normal hourly rate times 2 (double time)since it was after hours and at MOST 25% over retail on the parts. My regular A.C. company charges an hourly rate(premium for after hours) plus retail on the parts. This would have been a total $300.00 after hour repair with them. They would have still made a good profit.
American Residential Services, LLC. Reviews
I contacted Angies List for a contractor to recharge my residential HVAC system, shortly after the inquiry I was contacted by ARS / Rescue Rooter Myrtle Beach and scheduled a service call appointment on 8/5/2021. I was at work but my wife was home upon the technicians arrival, he checked our system and informed my wife the freon was low and required that he perform a nitrogen a/c leak test and clean the coils at a cost of $3000. Next the Technician stated he would return at 4:00 with someone to discuss our options.
At 4:00 a sales representative with ARS arrived with no technical knowledge of my system and stated he required an hour of my time to discuss options (i.e., sales pitch) for replacing my existing unit prior to providing any pricing. I requested a price to only recharge my system and was given a cost of $1750.00. This was outrageous and price gouging to the extreme.
I contacted another A/C contractor and had my unit checked and fully recharged for $200.00.
ARS negatively stigmatizes the A/C business and should establish morals and core values for their business and operate ethically. ARS is a company I will NEVER do business with and sincerely hope no one else will either.
I do intend to file a complaint with the Department of Consumer Protection, FTC and Better Business Bureau about ARS and their unscrupulous practices .
We purchased three (3) new HVAC units in January of 2020 from ARS. Since installation we have had several issues that required service calls on these units. In March on 2020 their service tech noted that the condenser (outside) for the attic unit was turned off. In July of 2020 another technician reported that the thermostat (temperature) was not being satisfied for the attic unit and according to his notes another service tech would be needed properly diagnose/repair the issue. No one called or came from ARS. We placed a call to ARS in July of 2021 when the same issue (thermostat for the attic unit was not being satisfied) was still occurring.
The first service tech diagnosed that the refrigerant level was low, and I needed to pay for the refrigerant. I refused to pay and the technician left. I called ARS and spoke with Gary, the manager, who initially stated the same thing that the technician stated. I reminded him that the issue existed and was noted while I was still under their warranty. The call was disconnected. I called back and Gary promised to speak with the tech and get back to me. After not hearing from him for a couple days I contacted ARS corporate and spoke with Heather.
She promised to be my advocate and reach out to the local office. After several days I received a call from Heather stating that they were ready to setup a visit to perform a leak test. They setup an appointment where no one showed up. I called the office and they again setup an appointment. A day later a new technician showed up and performed two different leak tests (electronic and soap) and no leaks were detected. The technician left stating that his manager wanted a third test performed with Nitrogen. After not hearing from ARS for another couple days I called the office and an appointment was set for the Nitrogen test to be performed.
The tech came out and performed the test and no leaks were found. I was told at that point that I needed to pay for the test and for refrigerant to be added. I read off my service tickets and the technician confirmed over the phone with Gary, the manager, that what I was reading was accurate. Gary authorized the technician to add refrigerant. When the refrigerant was added the unit was still not performing as designed to cool the house. The technician left stating that some component in the condenser may be faulty and need to be further checked.
I called the local office and was told I would receive a call back from the manager. I have not heard from anyone at ARS in a few days now. I have tried to contact Heather at ARS corporate several times however I an only able to get her voicemail.
THEY CAME TO MY HOUSE AND BROUGHT A CAMERA AND THEY SAID THEY WOULD NEED TO RUN WATER THRU THE PIPES TO CLEAN IT OUT. THEY CAME OUT THE NEXT DAY, THEY SHOWED UP AND DID NOT BRING ENOUGH WATER WITH THEM AND STOPPED AS SOON AS THEY RAN OUT OF WATER WITHOUT FIXING THE PROBLEM. THEY DID NOT FINISH CLEANING OUT THE PIPE BUT STILL CHARGED $900
My original installation in 2017 should have been a clue. But I bought the system from Home Depot/ARS and I needed AC. Sicne then, it has been nothing but more costs and unfulfilled promises. My original email about the install is below:
On 4/19/17, I bought a replacement Heating and AC system with a price that was 'good only for that day.' I was promised installation on 4/19 but due to the inability to get the equipment in time, this was delayed until 4/20. So, this is the first commitment not met by ARS.
On 4/20/17, after 10 hours of hard work by your installation team, my new system was installed. However, because of an oversight, there were due outs for the Dynamic Air Cleaner System and a larger drain pan. I was informed that it would take 2 weeks to order and install these items. This is the second commitment not met by ARS.
On 4/22/17, after smelling natural gas in the garage over the weekend, the installation crew returned and confirmed a gas leak. They repaired the gas leak and confirmed that the due outs of a dynamic air cleaner system and larger drain pan had been ordered. This is an indicator of poor workmanship that could have proved deadly.
On 5/5/17, I followed-up on the due outs as well as the open county inspection and was informed that we could not schedule the inspection until the job was complete. I agreed and asked that ARS follow-up and complete the work. This is the third commitment not met.
On 5/11/17, I followed-up and left a message on Devin's voicemail that I was still waiting for the open items and had not been scheduled for a county inspection. The voicemail promised to return my phone call by 5/15. This is the fourth commitment not met.
I called today (5/16/17) at 10:454, again, to determine when or if ARS had any plans of completing this job. After getting transferred from the main number back to Devin's voicemail, I called every number provided to me during the sales:
Home Depot had a rep in the store advertising their service with ARS (Resue Rooter) for AC unites. I signed up for the company to come out and service my unit in my home. I purchased a brand new unit on 3/30/16. So in 2017 (not sure what month May/June) came home from a trip to my AC complete out.
Called ARS and they sent someone out who looked at the unit stated couldn't work on unit as it was after dark. Came the next morning stating the tech who installed unit didn't put the lines on correct. I paid that day a little under $200 for unit to be fixed. In 2018 unit went stop working again and ARS came out and charged me again $181 for unit in my attic froze.
I took out the service plan $14 a month on that date it was repaired. Now we're in 2019 and AC is out again and tech who came out on 5/7/19 told me it would be $337 to fix unit as I declined to have work done to my unit in 2018 and I 2 units low from leaking problem and I'm out of warranty now.
I've called to speak with a manager 3 times (with Laura, Kristen) and still no mananger has called me back. My unit is paid for in full and I'm having to pay every year for something that was damaged when they installed it. I can't get a manager to call me back about this issues.
I've called the company 4 times and keep getting told they're sending emails to all the upper manager for someone to call me back. My last call was told the manger by the name of Kalev will call me back. Automatic system states will make it right or refund you a portion of your money back.
Crooks. Unqualified. Technician said he could not find outside plumbing intake and had to get on roof (added cost) to find it and if my wife declined he would leave. He took advantage of female in distress if she did not agree to unnecessary fee. (intake exactly 5 feet from entry walkway and very viable. So he took pic to show something in the pipe but fixed nothing.$400 for no fix. A ARS mngr sent another tech who wrote huge quote to fix all plumbing. Have had another company come out , ran machine to clear the block. Found no issues or need to address all plumbing.
Mother in law called about having ductwork wrapped in crawl space. They said she needed to replace the whole 12-year-old HVAC system as well. Trusted them and went through Home Depot to hire and pay them with HD Card. They charged her $9500.00. Said they completed the job and after 7 months of triple high electric bills compared to previous months/years, she called them to come see what may be the problem. A young man came and went into my crawl space that she has never been in and came out with pictures. Pictures show NO duct wrapping was done and the main duct was pulled apart from the main duct box by 6 inches letting all air (hot and cold) out under the floor. This was pulled out when they installed a shorter duct reach HVAC system and never completed the job. Robbed her of several thousand dollars. Lots of calls to get there attention, fix and compensate and still no follow through?
After hours A.C. repair. While I was away, my wife, 73 yrs. old, home alone and ill, realized A.C. compressor was not running and the house was getting hot around 6:00 PM. We have 2 big dogs and therefore she could not go to hotel. Our regular A.C. repair Co. could not come until the following afternoon so she called ARS. The tech arrived at 9:00PM and was there 50 minutes. He installed a compressor starting capacitor and jump start kit. He gave her a price for the capacitor of $239.00 and the jump kit for $349.00. She had no idea what these parts can be bought for and just knew they were very expensive. Under duress of being stuck, ill in an 85 degree house, she consented to the job. The bill was $757.45. When she reached me the next day I went crazy. I know what the retail prices of those parts are but looked them up to verify. The capacitor is $36.60 and the jump kit is $66.00. If the tech had quoted me the prices that he charged and I was there I would have asked him to leave and sent my wife to a hotel. She did not have that option. The bottom line is for $102.60(retail, ARS probably paid 40% less) in parts and 50 minutes of labor my wife was charged $757.45. This is an exorbitant charge applied to an unwitting, ill, senior person who was under duress.
How many people do they do this to that do not even realize it. Shameful
A fair deal would have been the normal hourly rate times 2 (double time)since it was after hours and at MOST 25% over retail on the parts. My regular A.C. company charges an hourly rate(premium for after hours) plus retail on the parts. This would have been a total $300.00 after hour repair with them. They would have still made a good profit.
Return of purchased items,or refund of money $4505.00