What a group of Cons, with horrible QA/Inspection.
I purchased a supposedly "brand new" $1859.00 Gibson Les Paul Traditional Classic, it arrived blemished appearing that of a 2nd level or 2nd hand quality instrument (or even used, who knows?), very disappointing.
I immediately took photos and provided to this company within 30 minutes of delivery receipt of the guitar. They wanted to argue and tell me the scuffs were lint from the case and offered a $150 discount, well, the discount was not enough since they'd actively posted the same model guitar with blemishes for $1499....uh, no thanks and I'm not stupid or blind.
Furthermore, I purchased a 2nd guitar (as an already paid for replacement) of the same model/color as I was receiving the RMA for the 1st guitar to send back. This company held the shipment of the 2nd guitar for over a week until the 1st guitar was returned, this was after they dinged my credit report for the Payment Plan service they offer.
Once AMS received the returned 1st blemished guitar, Customer Service sent me an email telling me know they were reimbursing me LESS A RESTOCKING FEE ($184.95)....I'm like WTF, you send me a blemished instrument, ding me for a Credit CK on the 2nd guitar (the already paid for replacement) and then don't even send the 2nd guitar for over a week? Needless to say, I cancelled the order for the 2nd guitar, and also cancelled my account with AMS.
If you're going to purchase anything with the organization, USE PAYPAL.....you are entitled to full reimbursement. Bottom line, AMS preys on consumers for this restocking fee "bull". Thanks to PayPal I did receive my full refund.
American Musical Supply does not honor their 1 year free extended warranty!
I bought a Bugera v22 combo amp form them in January 2014 which means I get the manufacturers warranty of 1 year and their extended warranty of a second year.
I have until January 2016 to get my amp in for any repairs necessary.
I called them and they gave the address to send it in as it has intermittent bad tube sockets. I know this as I can put other new tubes in and it does the same thing and if you push on the tube it will come off or on. anyway when I called since I have to pay for the shipping to their repair dept. I ask if I could just take the amp section out and send this to them which would save me a lot of shipping money small package (11 lbs for head alone versus 45 pounds for combo amp and a huge box) They told me no I can't do that it has to be the whole unit so I told them I don't know why when it is just the amplifier that's bad and that the speaker is a different speaker than the one that came with. With that they told that it isn't covered under the warranty because I changed the speaker as does most semi and professional musicians who have a favorite speaker. I told him that no where on their website when you buy an item from them does it state can't change speaker which is 2 wires to the speaker that it would void the warranty. they are sticking with this and my amp will not be fixed by them. I ran this past the call center supervisor and a VM to his manager and they will do nothing. Their extended warranty is not legitimate without a disclaimer about changing speakers or even tube out which most serious musicians will do.
American Musical Supply, Inc. Reviews
What a group of Cons, with horrible QA/Inspection.
I purchased a supposedly "brand new" $1859.00 Gibson Les Paul Traditional Classic, it arrived blemished appearing that of a 2nd level or 2nd hand quality instrument (or even used, who knows?), very disappointing.
I immediately took photos and provided to this company within 30 minutes of delivery receipt of the guitar. They wanted to argue and tell me the scuffs were lint from the case and offered a $150 discount, well, the discount was not enough since they'd actively posted the same model guitar with blemishes for $1499....uh, no thanks and I'm not stupid or blind.
Furthermore, I purchased a 2nd guitar (as an already paid for replacement) of the same model/color as I was receiving the RMA for the 1st guitar to send back. This company held the shipment of the 2nd guitar for over a week until the 1st guitar was returned, this was after they dinged my credit report for the Payment Plan service they offer.
Once AMS received the returned 1st blemished guitar, Customer Service sent me an email telling me know they were reimbursing me LESS A RESTOCKING FEE ($184.95)....I'm like WTF, you send me a blemished instrument, ding me for a Credit CK on the 2nd guitar (the already paid for replacement) and then don't even send the 2nd guitar for over a week? Needless to say, I cancelled the order for the 2nd guitar, and also cancelled my account with AMS.
If you're going to purchase anything with the organization, USE PAYPAL.....you are entitled to full reimbursement. Bottom line, AMS preys on consumers for this restocking fee "bull". Thanks to PayPal I did receive my full refund.
American Musical Supply does not honor their 1 year free extended warranty!
I bought a Bugera v22 combo amp form them in January 2014 which means I get the manufacturers warranty of 1 year and their extended warranty of a second year.
I have until January 2016 to get my amp in for any repairs necessary.
I called them and they gave the address to send it in as it has intermittent bad tube sockets. I know this as I can put other new tubes in and it does the same thing and if you push on the tube it will come off or on. anyway when I called since I have to pay for the shipping to their repair dept. I ask if I could just take the amp section out and send this to them which would save me a lot of shipping money small package (11 lbs for head alone versus 45 pounds for combo amp and a huge box) They told me no I can't do that it has to be the whole unit so I told them I don't know why when it is just the amplifier that's bad and that the speaker is a different speaker than the one that came with. With that they told that it isn't covered under the warranty because I changed the speaker as does most semi and professional musicians who have a favorite speaker. I told him that no where on their website when you buy an item from them does it state can't change speaker which is 2 wires to the speaker that it would void the warranty. they are sticking with this and my amp will not be fixed by them. I ran this past the call center supervisor and a VM to his manager and they will do nothing. Their extended warranty is not legitimate without a disclaimer about changing speakers or even tube out which most serious musicians will do.