Purchased Total Protection ravel insurance Jan 7 2018 when booking flight. Baggage loss/delay covered in policy. Flight to Bonaire Mar 3-11. Delayed flight with United caused baggage delay to connecting flight so it never made it on plane. Baggage finally arrived the night before our departure back to AZ. 8-day vacation without personal belongings or dive gear 7 of those days. Submitted claim to AIG but they say I must submit claim to Renter's/homeowners insurance first. What? Where does it say my travel insurance is a secondary plan? My homeowner's deductible is $1500-- meaning, I have to come up with the first $1500 to file a claim, before they will pay. That was not stated anywhere in travel insurance documents. They are denying the claim, yet Total Protection offers insurance for just my situation. They are operating under unfair business practices. I would not recommend them to anyone needing travel insurance. Filing a claim is not an easy process- so many hoops to jump through, then they deny the claim!
On 12/13/17 Katelyn Williams appeared on my FB page on Messenger telling me that I had just won $2M and a new Mercedes. While chatting with her Michael Peterson called on phone with same information. {names may be alias}. Over the next Three weeks Michael talked me out of $3800, a few hundred each time.
Some fee had to be paid before the car or check could be released. Finally about a week ago everything had been paid and delivery was set for the next morning.Michael was going to have the car delivered and he was bringing the check and going to thee bank with me.
When he was overdue, I called his number. He said that his boss called and stopped delivery. He said that I had been upgraded to a $5M winner and a $3M check would be issued to go along with the $2M and Mercedes. Before anything could be delivered , I had to pay about $9000 in fees before the new check was cleared. I had uneasy feelings all along but then I knew it was one big scam and it seemed they had an easy target.
I have not paid out anymore money but Michael is calling me all the time and Katelyn is on Messenger. I keep telling them no more money
They had me use Western Union and Walmart to send the money. The first payment of$250 went to Dorothy Cobb in Malvern, Arkansas. Several more payments went to Nickalous Gayle at Kent, Me.
On October 4, 2017, The American General Life Insurance Company sent me two claims packets notifying me of a benefit from my grandmother's policy. My name was correctly spelled on one packet, and almost correctly spelled on the second, but with an "e" substituted for a "y". My grandmother had four grandchildren, including me, and we are the beneficiaries of both policies. These were signed by "B M Graves, Claims Manager. I did not receive this first packet until December 4 as it was kept by family, and by then they had sent me another packet, The second set of packets, dated 60 days later, on December 4, 2017, were identical except that they were each entitled "Second Notice," and again, both listed my name correctly. I had not known of this policy, and called the company's 800 number to find out how to complete the claim forms properly. I did so, and submitted both claim forms, along with those of the other members of my family - they were sent in one package by my aunt, with the other required proofs, including the death certificate. The company representative I spoke with on the phone told me that the claims take 5 business days to process once they receive the documents, so I called to confirm receipt.
They confirmed receipt of the documents on December 11, 2017. On that call, I provided my birth date, social security number, the contract numbers of my grandmother's policies, and the representative released the benefit totals for both contracts to me. One contract benefit was a little over $2000, and the other was quite a bit more. I called again on the 18th, when the checks had not come, and the company representative promised they were being processed. The checks did not arrive as promised and on December 22, I called again to find out what had happened. At this time, representatives suddenly informed me that one of the claims, the larger of the two otherwise identical claims, included my ex-husband's name, Vollrath, as a hyphenated add-on to mine. When I asked why, in all of their previous correspondence, American General failed to list my name with this addition, and why, when I confirmed receipt of all necessary documentation on December 11, their company claims representative duly confirmed receipt with no notification of any problems, the representative had no answer for me. He told me I must provide proof of a change of name, because, he said, they had suddenly found in 'researching the file' that my grandmother had made a change to my name on this policy.
I explained that I had never changed my name after my marriage, and that my name was exactly as it was on my birth certificate, and wrote a letter confirming my legal name and providing two forms of government picture identification, my driver's license and my passport. I then called again to confirm receipt of this documentation and the copies of American General's own letters, written 60 days apart, listing my correct name as the beneficiary and instructing me to fill out the claim form as such. The representative confirmed receipt of all of these documents, confirmed that, nowhere on any of these documents was there any mention of my ex-husband's name, and promised, in our recorded conversation, that the checks would be mailed out by express mail to me for arrival on January 3, 2017. I explained that our family is in a desperate financial situation and that my four children and I need these funds to pay legal fees and living costs and the American General Representative promised the checks would arrive by the morning of January 3rd. The smaller of the two checks arrived over the holidays, to an incorrect address, but the promised express mail package with the larger check did not arrive.
When I called, the representative I spoke to, Dori Lantham, told me that my proof of identification was inadequate and I would need to get a letter, signed by two individuals not related to the estate and notarized, saying that the person American General now claimed to be the beneficiary of this policy did not exist. I stated that no one could swear someone did not exist, but that it was more than evident, from the fact that they paid one of the policies with the same four beneficiaries, including me, and repeatedly released information about the claim to me with my identifiers, and had written multiple claims packages to me with my correct name, that I am, well, me, and am the intended beneficiary. I explained that, other than my cousins, who are also beneficiaries, and my aunt and uncle, who are related to the estate by my aunt's role as executor, no one else would know the details of my legal name, marriage, and divorce, as my other relatives have passed away. I asked what I could provide, and she asked for legal documentation of my name before and after marriage, which I immediately scanned and provided in the form of certified copies of my birth certificate, on which, notably, my mother's last name is my grandmother's last name, and a certified copy of my child's birth certificate, on which my ex-husband attested to the accuracy of the document under notarized signature, and on which my last name did not include his, and a copy of my law degree, conferred after marriage in my sole legal name with no additional surname, and a copy of a court stamped document in my correct name from our divorce proceeding. When I did not hear back from Ms. Lantham,
I called for her and was told she was not available and the next day, that her computer had unexpectedly broken down and she could not access the documents, but that Stacey Baker would handle my claim. She said she had the documents, but never called me back, or emailed. Our family is in a desperate situation. We are borrowing funds and staying with family and this is a perversion of the benefits the policy was intended to confer. We cannot afford legal help and find this appalling and unjust. We hope the company will immediately rectify this situation by simply providing our benefit check.
I signe dup in 1984 for AIG all American Life Insurans and had been paying $101.75 quarterly now my insurance as of May 2016 my premimiumis $310>00 I was told that it would continue to go up and there was nothing I could do but find new insurance 30 years later whAT A JOKE.
tHESE PAOPLE ARE SCAM ARTISTS AND TAKING ADVANTAGE OF OLDER PEOPLE WHO RELIED ON THAT MONEY MANY YEARS AGO i WANT MY PREMIUMS BACK SO i CAN AFFORD INSURANCE NOW IN MY TWIGH LIGHT YEARS.
do you have any class action or pro bono attorneys AS THIS IS A DISGRACE
We purchased a high end KitchenAid dishwasher among other high end KitchenAid/Whirlpool appliances. KitchenAid/Whirlpool offered an extended service warranty which we also purchased directly through Whirlpool. The service contract was recently sold to AIG Extended Warranty Company.
Every call begins wtih at least a 20-25 minute hold just to reach the CSR. AIG is scamming the working public as they do NOT have any appointments outside of normal working hours so you must take time off work if you want to use your extended warranty. AIG suggested we hire our own repair company and submit the bill for consideration however they would not provide anyting in writing that we would be reimbursed. After one week of frustration attempting to secure an appt. I was told a supervisor would contact me. Another week has passed and the supervisor call remains pending.
After washing our dishes by hand for over one week my husband agreed to take time off of work; I schedule the appt. between 12 & 5pm as that is when he can be home. We receive an automated call from the repair company the evening prior confirming our appt. between 8am & 12. When I called the repair company they attempted to re schedule our appt as their schedule was full. Ultimately my husband had to depart work earlierwith no pay to accomodate our appt set by an incompetent AIG customer service Rep.
Kitchen Aid/Whirlpool needs to re consider their relationship with AIG as AIG severly lacks the high level of customer service we have been accustom to from Kitchen Aid/Whirlpool during our years of owning their many products. When the time comes to replace our numerous Kitchen Aid/Whirlpool appliances we may be forced into considering an alternative brand of appliances with a reputable extended servce warranty.
American International Group, Inc Reviews
Purchased Total Protection ravel insurance Jan 7 2018 when booking flight. Baggage loss/delay covered in policy. Flight to Bonaire Mar 3-11. Delayed flight with United caused baggage delay to connecting flight so it never made it on plane. Baggage finally arrived the night before our departure back to AZ. 8-day vacation without personal belongings or dive gear 7 of those days. Submitted claim to AIG but they say I must submit claim to Renter's/homeowners insurance first. What? Where does it say my travel insurance is a secondary plan? My homeowner's deductible is $1500-- meaning, I have to come up with the first $1500 to file a claim, before they will pay. That was not stated anywhere in travel insurance documents. They are denying the claim, yet Total Protection offers insurance for just my situation. They are operating under unfair business practices. I would not recommend them to anyone needing travel insurance. Filing a claim is not an easy process- so many hoops to jump through, then they deny the claim!
On 12/13/17 Katelyn Williams appeared on my FB page on Messenger telling me that I had just won $2M and a new Mercedes. While chatting with her Michael Peterson called on phone with same information. {names may be alias}. Over the next Three weeks Michael talked me out of $3800, a few hundred each time.
Some fee had to be paid before the car or check could be released. Finally about a week ago everything had been paid and delivery was set for the next morning.Michael was going to have the car delivered and he was bringing the check and going to thee bank with me.
When he was overdue, I called his number. He said that his boss called and stopped delivery. He said that I had been upgraded to a $5M winner and a $3M check would be issued to go along with the $2M and Mercedes. Before anything could be delivered , I had to pay about $9000 in fees before the new check was cleared. I had uneasy feelings all along but then I knew it was one big scam and it seemed they had an easy target.
I have not paid out anymore money but Michael is calling me all the time and Katelyn is on Messenger. I keep telling them no more money
They had me use Western Union and Walmart to send the money. The first payment of$250 went to Dorothy Cobb in Malvern, Arkansas. Several more payments went to Nickalous Gayle at Kent, Me.
On October 4, 2017, The American General Life Insurance Company sent me two claims packets notifying me of a benefit from my grandmother's policy. My name was correctly spelled on one packet, and almost correctly spelled on the second, but with an "e" substituted for a "y". My grandmother had four grandchildren, including me, and we are the beneficiaries of both policies. These were signed by "B M Graves, Claims Manager. I did not receive this first packet until December 4 as it was kept by family, and by then they had sent me another packet, The second set of packets, dated 60 days later, on December 4, 2017, were identical except that they were each entitled "Second Notice," and again, both listed my name correctly. I had not known of this policy, and called the company's 800 number to find out how to complete the claim forms properly. I did so, and submitted both claim forms, along with those of the other members of my family - they were sent in one package by my aunt, with the other required proofs, including the death certificate. The company representative I spoke with on the phone told me that the claims take 5 business days to process once they receive the documents, so I called to confirm receipt.
They confirmed receipt of the documents on December 11, 2017. On that call, I provided my birth date, social security number, the contract numbers of my grandmother's policies, and the representative released the benefit totals for both contracts to me. One contract benefit was a little over $2000, and the other was quite a bit more. I called again on the 18th, when the checks had not come, and the company representative promised they were being processed. The checks did not arrive as promised and on December 22, I called again to find out what had happened. At this time, representatives suddenly informed me that one of the claims, the larger of the two otherwise identical claims, included my ex-husband's name, Vollrath, as a hyphenated add-on to mine. When I asked why, in all of their previous correspondence, American General failed to list my name with this addition, and why, when I confirmed receipt of all necessary documentation on December 11, their company claims representative duly confirmed receipt with no notification of any problems, the representative had no answer for me. He told me I must provide proof of a change of name, because, he said, they had suddenly found in 'researching the file' that my grandmother had made a change to my name on this policy.
I explained that I had never changed my name after my marriage, and that my name was exactly as it was on my birth certificate, and wrote a letter confirming my legal name and providing two forms of government picture identification, my driver's license and my passport. I then called again to confirm receipt of this documentation and the copies of American General's own letters, written 60 days apart, listing my correct name as the beneficiary and instructing me to fill out the claim form as such. The representative confirmed receipt of all of these documents, confirmed that, nowhere on any of these documents was there any mention of my ex-husband's name, and promised, in our recorded conversation, that the checks would be mailed out by express mail to me for arrival on January 3, 2017. I explained that our family is in a desperate financial situation and that my four children and I need these funds to pay legal fees and living costs and the American General Representative promised the checks would arrive by the morning of January 3rd. The smaller of the two checks arrived over the holidays, to an incorrect address, but the promised express mail package with the larger check did not arrive.
When I called, the representative I spoke to, Dori Lantham, told me that my proof of identification was inadequate and I would need to get a letter, signed by two individuals not related to the estate and notarized, saying that the person American General now claimed to be the beneficiary of this policy did not exist. I stated that no one could swear someone did not exist, but that it was more than evident, from the fact that they paid one of the policies with the same four beneficiaries, including me, and repeatedly released information about the claim to me with my identifiers, and had written multiple claims packages to me with my correct name, that I am, well, me, and am the intended beneficiary. I explained that, other than my cousins, who are also beneficiaries, and my aunt and uncle, who are related to the estate by my aunt's role as executor, no one else would know the details of my legal name, marriage, and divorce, as my other relatives have passed away. I asked what I could provide, and she asked for legal documentation of my name before and after marriage, which I immediately scanned and provided in the form of certified copies of my birth certificate, on which, notably, my mother's last name is my grandmother's last name, and a certified copy of my child's birth certificate, on which my ex-husband attested to the accuracy of the document under notarized signature, and on which my last name did not include his, and a copy of my law degree, conferred after marriage in my sole legal name with no additional surname, and a copy of a court stamped document in my correct name from our divorce proceeding. When I did not hear back from Ms. Lantham,
I called for her and was told she was not available and the next day, that her computer had unexpectedly broken down and she could not access the documents, but that Stacey Baker would handle my claim. She said she had the documents, but never called me back, or emailed. Our family is in a desperate situation. We are borrowing funds and staying with family and this is a perversion of the benefits the policy was intended to confer. We cannot afford legal help and find this appalling and unjust. We hope the company will immediately rectify this situation by simply providing our benefit check.
I signe dup in 1984 for AIG all American Life Insurans and had been paying $101.75 quarterly now my insurance as of May 2016 my premimiumis $310>00 I was told that it would continue to go up and there was nothing I could do but find new insurance 30 years later whAT A JOKE.
tHESE PAOPLE ARE SCAM ARTISTS AND TAKING ADVANTAGE OF OLDER PEOPLE WHO RELIED ON THAT MONEY MANY YEARS AGO i WANT MY PREMIUMS BACK SO i CAN AFFORD INSURANCE NOW IN MY TWIGH LIGHT YEARS.
do you have any class action or pro bono attorneys AS THIS IS A DISGRACE
We purchased a high end KitchenAid dishwasher among other high end KitchenAid/Whirlpool appliances. KitchenAid/Whirlpool offered an extended service warranty which we also purchased directly through Whirlpool. The service contract was recently sold to AIG Extended Warranty Company.
Every call begins wtih at least a 20-25 minute hold just to reach the CSR. AIG is scamming the working public as they do NOT have any appointments outside of normal working hours so you must take time off work if you want to use your extended warranty. AIG suggested we hire our own repair company and submit the bill for consideration however they would not provide anyting in writing that we would be reimbursed. After one week of frustration attempting to secure an appt. I was told a supervisor would contact me. Another week has passed and the supervisor call remains pending.
After washing our dishes by hand for over one week my husband agreed to take time off of work; I schedule the appt. between 12 & 5pm as that is when he can be home. We receive an automated call from the repair company the evening prior confirming our appt. between 8am & 12. When I called the repair company they attempted to re schedule our appt as their schedule was full. Ultimately my husband had to depart work earlierwith no pay to accomodate our appt set by an incompetent AIG customer service Rep.
Kitchen Aid/Whirlpool needs to re consider their relationship with AIG as AIG severly lacks the high level of customer service we have been accustom to from Kitchen Aid/Whirlpool during our years of owning their many products. When the time comes to replace our numerous Kitchen Aid/Whirlpool appliances we may be forced into considering an alternative brand of appliances with a reputable extended servce warranty.