On 08/21/201 9 I was robbed at the place where I stored my personal belongings..I had only stored with Extra Space Storage for 2 weeks period, or less. Opon arriving at Extra Space I found that the lock had something jammed in it and the extra door on the side had been pried up about 4 to 6 inches.
I had to call a friend to cut the lock off and what a shock I find all my personal belongngs to have been gone through and torn-up and half of them gone. I called the office the very next morning and they gave me a phone number to American Claims Management and I delt with a guy named Austin Valencia that was great in the begaining untilit came to me getting the money I was to get to replace the items that was stolen!
I conducted myself very polite and professional in this matter even though I was extreamly upset and was wondering why they couldn't . Still as of today I cant find a lawyer to help me and this hurt me badly financially please help me!! Thank You for your time
Worst insurance company ever! They don't care about people. Our up-stair neighbor is their policy owner and got flooded back in November. Our unit is in a disaster shape due to that flood since then. We have been forced to live in the unit in freezing cold winter and have been in extreme stress due to this careless insurance company. Now we are getting contractors to fix the unit. During the construction process, we are going to lose use of our unit- the furnitures have to move out and stored in a storage and we have to find a place to live. I have allergy to the dust and staying at home will kill me. On top of it the unit will be out of order as the entire kitchen appliances and furniture have to move out during the construction. we asked this insurance company to cover the expenses due this damage caused by their policy holder. They don't return our calls and cover any of the expenses. We are extremely frustrated with this company. They assigned the case to Rachel Green and Jim Headley, third party administrator at American Claims Management, and he is not returning our calls and help us. We are already living in a disaster place due to the damage and now we have to deal with this irresponsible and careless company.
American Claims Management, Inc. Reviews
On 08/21/201 9 I was robbed at the place where I stored my personal belongings..I had only stored with Extra Space Storage for 2 weeks period, or less. Opon arriving at Extra Space I found that the lock had something jammed in it and the extra door on the side had been pried up about 4 to 6 inches.
I had to call a friend to cut the lock off and what a shock I find all my personal belongngs to have been gone through and torn-up and half of them gone. I called the office the very next morning and they gave me a phone number to American Claims Management and I delt with a guy named Austin Valencia that was great in the begaining untilit came to me getting the money I was to get to replace the items that was stolen!
I conducted myself very polite and professional in this matter even though I was extreamly upset and was wondering why they couldn't . Still as of today I cant find a lawyer to help me and this hurt me badly financially please help me!! Thank You for your time
Worst insurance company ever! They don't care about people. Our up-stair neighbor is their policy owner and got flooded back in November. Our unit is in a disaster shape due to that flood since then. We have been forced to live in the unit in freezing cold winter and have been in extreme stress due to this careless insurance company. Now we are getting contractors to fix the unit. During the construction process, we are going to lose use of our unit- the furnitures have to move out and stored in a storage and we have to find a place to live. I have allergy to the dust and staying at home will kill me. On top of it the unit will be out of order as the entire kitchen appliances and furniture have to move out during the construction. we asked this insurance company to cover the expenses due this damage caused by their policy holder. They don't return our calls and cover any of the expenses. We are extremely frustrated with this company. They assigned the case to Rachel Green and Jim Headley, third party administrator at American Claims Management, and he is not returning our calls and help us. We are already living in a disaster place due to the damage and now we have to deal with this irresponsible and careless company.