Worst limo ride I've EVER had! I found them on Groupon for $39 one way to the airport. When I called to check on availability - they offered me the same price as Groupon. (Basically cheating Groupon out of their commission) -- I scheduled the ride and gave them my pick up time. The day before I called their office to verify the drive would be there on time. "Absolutely" they said. The driver was ~ 35 minutes late!!! There was supposed to be water in the limo for refreshments, NOT!! Then the asked for the $20 MANDATORY CASH TIP IN ADVANCE!!!
He then took a LONGER route to the airport - stating this was a "short cut" -- but according to my Google maps -- it wasn't! A 20 minute ride turned in to about 50 minutes! The charge on my credit card was $40 not the $39 as they claimed (Evelyn in the office who took the call said it was actually $39.99 -- Um, not according to Groupon!) -- I called her to complain about the ride to request a 50% credit - which I felt was fair. She had to speak to the boss and would get back to me. After 8+ hrs -- I emailed them. I got a reply from the owner (Seth) who claimed to be out of town and hadn't heard of the issue.
I re-explained it to him. He claimed he is - and I quote: "i am a honest man with Integrity." and has all his calls recorded - which btw is ILLEGAL in Florida!! Recorded calls must be approved by both ends of the call. If he was he could have avoided all this and give me $20. But NOW - it will cost him $40, plus a black mark on his reputation! (Integrity, my a**) After a number of back and forth email - there was no response in a few days-- needless to say I've disputed the entire charge and informed Groupon of their deceptive business practices.
Always Dependable Limousine, Inc. Reviews
Worst limo ride I've EVER had! I found them on Groupon for $39 one way to the airport. When I called to check on availability - they offered me the same price as Groupon. (Basically cheating Groupon out of their commission) -- I scheduled the ride and gave them my pick up time. The day before I called their office to verify the drive would be there on time. "Absolutely" they said. The driver was ~ 35 minutes late!!! There was supposed to be water in the limo for refreshments, NOT!! Then the asked for the $20 MANDATORY CASH TIP IN ADVANCE!!!
He then took a LONGER route to the airport - stating this was a "short cut" -- but according to my Google maps -- it wasn't! A 20 minute ride turned in to about 50 minutes! The charge on my credit card was $40 not the $39 as they claimed (Evelyn in the office who took the call said it was actually $39.99 -- Um, not according to Groupon!) -- I called her to complain about the ride to request a 50% credit - which I felt was fair. She had to speak to the boss and would get back to me. After 8+ hrs -- I emailed them. I got a reply from the owner (Seth) who claimed to be out of town and hadn't heard of the issue.
I re-explained it to him. He claimed he is - and I quote: "i am a honest man with Integrity." and has all his calls recorded - which btw is ILLEGAL in Florida!! Recorded calls must be approved by both ends of the call. If he was he could have avoided all this and give me $20. But NOW - it will cost him $40, plus a black mark on his reputation! (Integrity, my a**) After a number of back and forth email - there was no response in a few days-- needless to say I've disputed the entire charge and informed Groupon of their deceptive business practices.