Your voice has a chance to be heard now! scamion.com - we bring changes together.
report scam| Country | United States |
| State | California |
| City | San Francisco |
| Address | 33 New Montgomery Street, Suite 400 |
| Phone | 1.800.359.5175 |
| Website | http://alphaflightguru.com/ |
Alpha Flight Guru Reviews
I have used this company on three occasions and each time the level of service was not delivered as promised. I had short layovers with almost impossible connection times, missed international flights because they planned clearing customs poorly and had many other problems.
The last experience with them final straw and i will never do business with this company again. I had a flight scheduled to florence italy with them to go to a cooking school. I needed to reschedule and was told i would receive a refund to my credit card less a $250 cancellation fee. I rescheduled my class based on this information.
The manager then changed his story and said it would be a credit directly with delta and they could not issue a credit. I paid $3500 for the ticket and was then told the credit would be $2800.00. Since it was with delta they had no control over it. I asked them to simply book me on another flight at my new time and i'd be satisfied with that. They came back saying it would be an additional $3600 to change the flight. I stated that was the cost of a new ticket and completely ridiculous and i would never do business with them again.
The managers’ manager Leo) then called and stated he would like to try and work this out. Now the credit was for $2020.00 directly with delta i told him give me the airline credit and i'll never do business with your company again. I asked for everything in writing since everything i was being told or promised kept becoming a "bait and switch". He said he would get it for me and it would just take a little bit of time and please give him a week or two. He requested that before i use my airline credit with delta, that i give them one more shot to make it right.
After two weeks i contacted leo again only to have the story and terms change yet again. He now said it was a credit directly with alpha guru and could be used through them. At this point i had zero trust and wanted a credit card refund.
I was then contacted my their general counsel, chris miller who was rude and threatening. He stated it was not their responsibility to give me a refund Which it was since i was their customer). Mr. Miller stated he had negotiated a refund from the consolidator directly to me but it would take a month or two. Yet another stall tactic which i'm quite sure in 2 months, he would deny the conversation and again take no responsibility for this being alpha guru's problem.
I do not trust this company to honor anything they say so i'm seeking outside assistance in resolving this. I am seeking an immediate refund in the amount of $3500 which are the fees i paid directly to alpha flight guru.