Do not order from these websites they are a rippoff alluraskinbeauty.com & allusiveye.com they charged me 89.85 & 85.95 the phone number is 1-877-669-3156 or 1-877-670-6186 I hope they don't charge me anymore. I don't want this to happen to more people.
I will never order again from this company. Did not even get a chance to see if the product really worked or not and they were charging my credit card. Customer support help only tried to swindle you into continuing your order with a "discount." Claimed I agreed to the conditions when I checked the box. There was no box. What a scam!!!!!
Do not sign up for the trial. I reviewed the fine print and never saw where they would auto ship and charge you. I was billed for products twice ($90/product). When I called to tell them I did not sign up, had not opened the product and would like a refund they refused. Hopefully they did cancel future shipments as I demanded they do.
Was sucked in like the others of a "free" trial. We all want that. Who doesn't want a cream that moisturises and assists with wrinkles.
NO WORDS OF COST AND MONTHLY ORDERS. Trust me. I read the website.
Was billed for the free product. Did not check my account for a month. Found I had been billed for an eye cream which never came, and another order of "serum" which never came.
The Number on the original receipt no longer in service.
I seached the internet and still have not found a number. I called several "customer services". No one can find my name in their resords.
I've filed a dispute with the Credit Card company. Someone will speak with me now.
Shame on me for diving when I know better. Shame on me for having vanity.
Shame on the company for false marketing and suckering folks in.
I'll continue to work with the Credit Card Company on this one.
I responed to an adverstiment on the internet for the Allura skin and Assusiv eye creams. According to the add, if you paid s&h fees for both products(4.95-allusiv eye cream; 5.95-allura skin cream you would receive these products for said prices. When I receive my credit card bill, I had been charged both s&h fees and full price for both items. I had tried to cancel these orders, however, I was told I did not do it within the 14 days suggested. There were no stipulations or requirements on the web paper that stated such. they agree to refund me 35% on each order and a free sample of the skin serum. I was refused full refunds on each product.
Requested the "trial" version of Allura Skin for less than $5. Was offered the trial version of Allusiv Eyes for slightly more than $5, plus the shipping and handling. Did not realize there was a 14-day return product or pay autoship of $89.95. Did not see anything on website or in the packaging received that stated that restriction.
Tried to explain to the rep that finally answered my call that such a short period of time was insufficient to test a product. She mentioned that it takes two months to see a difference. She offered a 35% discount, then a 50% discount plus kept offering to send a "free" bottle of Allura. When I declined offer of something free that I didn't like she withdrew the offer of a discount, stating that I would have had to return product and/or call prior to November 4.
The final outcome is that I'm stuck with the awful trial product and a charge of $89.95 for additional items I do not want.
I saw the ad for the face cream on Facebook and went to the website to read more about it. I don't know about he product, but the way it is advertised with the trail sample is deceptive. There is a 14 day trial period that starts the day you order it, so it includes shipping time. Evidently, when you sign up for the free trial, you are enrolled in a monthly subscription. This is something that is not easy to figure out. I found out when my debit card was declined on a small purxhase that I was charged $89.95 for the cream and $85.95 for the eye serum. Although the products come in the sme box and have the same packaging, you have to make two separate calls to cancel and get a refund. They initially offered a 35% "Courtesy Refund", but I was able to get a 50% refund, after talking to a supervisor. This evidently is a problem with the company, while I was on the phone, I heard in the background, the same offer being made to another customer. The same product is offered on Amazon for less than 1/2 the price from the company. How good can these products really be?
Original website page has been changed. In March 2017 I ordered "free" product you "pay only shipping" for 5.95 & 4.95 and then I was billed an additional 89.95 X 2 in April 2017. Paperwork with product stated that results may vary and I should use the product for 30 days. Don't know the exact date I received product. Started using product according to directions and not seeing any results continue for 30 days. In the April 2017 I received another shipment of the product and saw that my credit card had been billed on 4/11/17 for 89.95 & 89.95. I called the company to let them know I did not want the product because it had not worked and the phone person argued with me that I must not have used it correctly. After much debate the phone technician told me that they would put the refund through but it would take approx 30-45 days. On my June billing for May 2017 I saw the 89.95 X 2 refund, but they had also billed me again for 89.95 2 times. I thought that I needed to wait for the refund and kept watching my credit card statements. Meantime I had been out of town and working with a sick family member, so I did not call the company until September to question the 2nd billing. I was told that the first billing of 89.95 (twice) was because I did not notifiy the company within 14 days to cancel the order. I told the person on the phone that I read the disclosures and did not see anything about the 14 day deadline or I would be billed the $180. I further told her that the information I read was in conflict because I was supposed to use the product for 30 days if I did not see results within the first couple of weeks. I viewed the websit after this deciptful conversation and found that it was totally different than what I had seen when initially ordering the product. So if a company can change the advertising on their website, who is to say they are ever in the wrong.
Ordered 30-day trial supply, paid $4.95 for shipping. Used for a month, did not like product (watery thin and nothing special), saw no improvement, did not intend to order any more. Received a cc charge of $89.95 followed by another shipment of product. Called cutomer service yesterday to say I was returning the box unopened and expected NOT to be charged and NOT to receive future shipments. Was told I was supposed to have contacted them within 14 days of first shipment if I wanted to cancel. (Do not remember seeing anything of the sort on the site and furthermore, do not see how a "30 day trial" translates to "cancel within 14 days").
The woman was very firm, borderline rude, told me it was my responsibility to read all the fine print and told me I had to continue using the product for a long time in order to know if it was effective. When I insisted I did not LIKE the product and would not use it she suggested I give this and future shipments to a friend or relative! I was told I had to pay for the current shipment plus at least one more before I could cancel!!!
She finally agreed to cancel my account immediately, although I still have to pay the first $89.95 charge. Said she would email me a confirmation number yesterday. Still have not received it. I called again today, talke to a man this time, he said records showed I was canceled and that my confirmation email must've gone to junk. Checked my junk file, no message. I will have to wait another month in order to know if additional charges have been incurred.
Cannot believe I got sucked into this, I avoid those online ads like the plague, but was swayed by all the Shark Tank hype - and am now wondering if this is even the product that was exhibited on Shark Tank or if it's a knock off brand that is masquerading as the Shark Tank product. Bottom line - if you have a product that is truly good and you believe in it, there is NO NEED to CON people into purchasing it - not once, but continually, until they manage to cancel. These people should be investigated by the California Attorney General. Lesson learned.
I ordered a "free sample" of Allura Anti Aging Serum and agreed to pay only the shipping charge. After entering my credit card info, a box popped up stating that I could also get the Allusiv Eye Cream for only the shipping charge. There was no way to opt out of receiving the eye cream, so I tried clicking on the "X" in the upper right corner of the box without agreeing to receiving the eye cream. However, this did not work and I was charged for the shipping on both products, even though I only agreed to the Anti Aging Serum. I already had a bad feeling about the company, and vowed to myself to never order from them again. A month and a half later, I received my credit card statement and found a charge for both products totaling $175.90. I called to complain and was told that I had to cancel my account within 14 days to avoid being charged, which I was not made aware of. I am retired and on a fixed income and cannot afford to pay for this product, which I never would have ordered if I was aware of the terms. Neither of these products are the worth the money! I saw no results after using the so-called free samples as directed.
I accepted their free trial offer of the Allura Serum with a 14 day money back guarantee. I ordered the product on 7/10/17 and received it on 7/13/17. After using the product for 12 days I called and cancelled my order. The cancellation was confirmed by Jenavee (employee #8411). Today, I received my CC statement and saw a charge of $89.95. I called the company to have the charge removed because I cancelled within the 14 day money back guarantee. I was told that the 14 days was from when I placed the order and not from when I receive the product. They would not refund the $89.95. Very deceptive. Be aware of this practice if you want try the product.
Now let me give you my evaluation of the product. I have used it daily for 34 days and can honestly say there is no change in the appearance of my skin. The product is just a very expensive moisturizer cream with a lot of marketing hype. Save your money!
My name is Terri and I am 57 years old. I watched the video from AlluaSerum and liked the resluts that were shown. Just like many of us at my age our skin gets droopy and lack of sleep causes dark circles under the eyes. i decided to give the trial offer of $4.95 and $5.95 for 2 different creams a try. I was given 4 differnt charges on that dy to my card. 14 days later I was charged 2 more charges to my card. All of the charges totaling over $204.00. I called to cancel and get a refund and was given a runaround. They had no explanation why I was getting charged from 2 different companies and they never gave out my information. I was unable to get a refund. Just out $204 for 2 tiny bottles of cream. What a ripoff. No customer Service either. BEWARE
I ordered free samples of Allura skin. DermaFolia. All they said was you had to pay shipping and handling at under10.00.
Within 45 days my credit card was charged over100 dollars. When I called to inquire they stated that since I didn't call within 30 days I signed up to receive more items. All they could do is cancel the order and they would take 25 percent off of the second charges....25 dollars. I asked if that was my only option and they laughed and said yes.
I explained that they couldn't do that without some notification of charges and they said I was notified. I beg to differ with that. I was not notified in any way. This is such a crock. I can not in good conscience promote any product that would treat their customers in this way.
Bad move Allura Skin. This will bite you in the a*s in the end. I hope I'm around when it does. Joanna Gaines shouldn't endorse such a product. I thought she was an honest woman! Not now.
I went on line to place order for Joanna Gaines Allura Skin product and try to see if this product works. Well it does not work at all! They never tell you anything about canceling the product before 10 days, 9 days, or 14 days. They stole my money and I had to contact my back in order to get my money back. Joanna Gaines should stay in the construction business with fixing up broken down homes. She should never get into the beauty business.....it's not for her. She's a thief, liar, and just greedy for money. I'm in the skin care industry and I can tell you....she should never put down her hammer and sketch pad. That's the only industry she needs to be in. She should never lie....cheat, take money from people by selling a false hood and fooling people by selling a skin care product that does not work!
I was taken in by TV infomercial on Allura ant-aging serum promoted by a popular TV celeb. Thought it was an introductory of fer of $4.95. Didn't see any mention of additional cost. No mention of any other product. Received the Allura along with Allusiv eye cream boxed in identical boxes and shipped together. Was charged separate shipping charges for each and then to my suprise charged 85.95 for each product for total of over $180.00.
When I called to complain was told they had a 14 day trial clause and it was on auto ship. They claimed it was all in the infomercail and offered me a half price deal but refused to accept any returns. Not only that, they are separate companies with different phone numbers, no physical address, no way to contact them direct. I guess it is the new version of the snake oil salemen.
After watching a video on Joanna Gaines where she recommended a skin product call L'Etoile, I went to a designated site and ordered a trial bottle for under $10.00. Instead I was sent Allera anti aging serum and Allusive eye cream and charged $85.95 erach plus shipping although they both came in the same box. When I called to complain they insisted the Allura web site web clearly stated the terms and conditions and refused to accept a return of the product or credit my money back. I am unable to find a phsical address for them. (Supposedly two separate companies) What a scam and scary that I fill out information for one company and have it used by another.
Paid for the product shipping & handling just like was asked. Do not see any thing about trail or canceling or get charged. Then was charged on checking account $89.95. called & they would not help in any way. Not a good company.
I ordered this from an ad on Facebook. I did not see anything about extra charges or any understanding that I had to cancel within a time frame. No email confirmation was sent or notification I was being charged anything more than the $4.95 I agreed to. I called twice to request a refund on my account for $89.95 and told that I agreed to this by checking a box. They would not provide me with any documentation or offer any refund on call #2. Call #1, they offered a lame percentage refund. I am calling the credit card company and reporting fraud. The crème doesn''t even do anything! CRAP
Allura Skin Reviews
Do not order from these websites they are a rippoff alluraskinbeauty.com & allusiveye.com they charged me 89.85 & 85.95 the phone number is 1-877-669-3156 or 1-877-670-6186 I hope they don't charge me anymore. I don't want this to happen to more people.
ALLURA SKIN BEAUTY
I will never order again from this company. Did not even get a chance to see if the product really worked or not and they were charging my credit card. Customer support help only tried to swindle you into continuing your order with a "discount." Claimed I agreed to the conditions when I checked the box. There was no box. What a scam!!!!!
More phone numbers
I see your phone numbers are different from mine to call and get service..
How many phone numbers do they have....Probably a bunch of sham numbers
not even answered by this company,,,,
Do not sign up for the trial. I reviewed the fine print and never saw where they would auto ship and charge you. I was billed for products twice ($90/product). When I called to tell them I did not sign up, had not opened the product and would like a refund they refused. Hopefully they did cancel future shipments as I demanded they do.
Was sucked in like the others of a "free" trial. We all want that. Who doesn't want a cream that moisturises and assists with wrinkles.
NO WORDS OF COST AND MONTHLY ORDERS. Trust me. I read the website.
Was billed for the free product. Did not check my account for a month. Found I had been billed for an eye cream which never came, and another order of "serum" which never came.
The Number on the original receipt no longer in service.
I seached the internet and still have not found a number. I called several "customer services". No one can find my name in their resords.
I've filed a dispute with the Credit Card company. Someone will speak with me now.
Shame on me for diving when I know better. Shame on me for having vanity.
Shame on the company for false marketing and suckering folks in.
I'll continue to work with the Credit Card Company on this one.
I responed to an adverstiment on the internet for the Allura skin and Assusiv eye creams. According to the add, if you paid s&h fees for both products(4.95-allusiv eye cream; 5.95-allura skin cream you would receive these products for said prices. When I receive my credit card bill, I had been charged both s&h fees and full price for both items. I had tried to cancel these orders, however, I was told I did not do it within the 14 days suggested. There were no stipulations or requirements on the web paper that stated such. they agree to refund me 35% on each order and a free sample of the skin serum. I was refused full refunds on each product.
Too many victims of this scam. It needs to stop!
Requested the "trial" version of Allura Skin for less than $5. Was offered the trial version of Allusiv Eyes for slightly more than $5, plus the shipping and handling. Did not realize there was a 14-day return product or pay autoship of $89.95. Did not see anything on website or in the packaging received that stated that restriction.
Tried to explain to the rep that finally answered my call that such a short period of time was insufficient to test a product. She mentioned that it takes two months to see a difference. She offered a 35% discount, then a 50% discount plus kept offering to send a "free" bottle of Allura. When I declined offer of something free that I didn't like she withdrew the offer of a discount, stating that I would have had to return product and/or call prior to November 4.
The final outcome is that I'm stuck with the awful trial product and a charge of $89.95 for additional items I do not want.
PLEASE, Buyer Beware!
I saw the ad for the face cream on Facebook and went to the website to read more about it. I don't know about he product, but the way it is advertised with the trail sample is deceptive. There is a 14 day trial period that starts the day you order it, so it includes shipping time. Evidently, when you sign up for the free trial, you are enrolled in a monthly subscription. This is something that is not easy to figure out. I found out when my debit card was declined on a small purxhase that I was charged $89.95 for the cream and $85.95 for the eye serum. Although the products come in the sme box and have the same packaging, you have to make two separate calls to cancel and get a refund. They initially offered a 35% "Courtesy Refund", but I was able to get a 50% refund, after talking to a supervisor. This evidently is a problem with the company, while I was on the phone, I heard in the background, the same offer being made to another customer. The same product is offered on Amazon for less than 1/2 the price from the company. How good can these products really be?
I ordered two trial sample of eye and skin cream with the understanding I paying for postage which was $11.00 on my credit
card. This company also charged my credit card of the items which was total $175.90. I called the company and was told
that I needed call back in 14 days to cancel or my credit will be automatically charge. I didn't see this statement.
I called to cancel within 30 days and I also told agent that the product didn't work, I see no improvement. I would
like a refund, which was denied. I 'm retired and live on a fixed income. Please help me out.
Original website page has been changed. In March 2017 I ordered "free" product you "pay only shipping" for 5.95 & 4.95 and then I was billed an additional 89.95 X 2 in April 2017. Paperwork with product stated that results may vary and I should use the product for 30 days. Don't know the exact date I received product. Started using product according to directions and not seeing any results continue for 30 days. In the April 2017 I received another shipment of the product and saw that my credit card had been billed on 4/11/17 for 89.95 & 89.95. I called the company to let them know I did not want the product because it had not worked and the phone person argued with me that I must not have used it correctly. After much debate the phone technician told me that they would put the refund through but it would take approx 30-45 days. On my June billing for May 2017 I saw the 89.95 X 2 refund, but they had also billed me again for 89.95 2 times. I thought that I needed to wait for the refund and kept watching my credit card statements. Meantime I had been out of town and working with a sick family member, so I did not call the company until September to question the 2nd billing. I was told that the first billing of 89.95 (twice) was because I did not notifiy the company within 14 days to cancel the order. I told the person on the phone that I read the disclosures and did not see anything about the 14 day deadline or I would be billed the $180. I further told her that the information I read was in conflict because I was supposed to use the product for 30 days if I did not see results within the first couple of weeks. I viewed the websit after this deciptful conversation and found that it was totally different than what I had seen when initially ordering the product. So if a company can change the advertising on their website, who is to say they are ever in the wrong.
Ordered 30-day trial supply, paid $4.95 for shipping. Used for a month, did not like product (watery thin and nothing special), saw no improvement, did not intend to order any more. Received a cc charge of $89.95 followed by another shipment of product. Called cutomer service yesterday to say I was returning the box unopened and expected NOT to be charged and NOT to receive future shipments. Was told I was supposed to have contacted them within 14 days of first shipment if I wanted to cancel. (Do not remember seeing anything of the sort on the site and furthermore, do not see how a "30 day trial" translates to "cancel within 14 days").
The woman was very firm, borderline rude, told me it was my responsibility to read all the fine print and told me I had to continue using the product for a long time in order to know if it was effective. When I insisted I did not LIKE the product and would not use it she suggested I give this and future shipments to a friend or relative! I was told I had to pay for the current shipment plus at least one more before I could cancel!!!
She finally agreed to cancel my account immediately, although I still have to pay the first $89.95 charge. Said she would email me a confirmation number yesterday. Still have not received it. I called again today, talke to a man this time, he said records showed I was canceled and that my confirmation email must've gone to junk. Checked my junk file, no message. I will have to wait another month in order to know if additional charges have been incurred.
Cannot believe I got sucked into this, I avoid those online ads like the plague, but was swayed by all the Shark Tank hype - and am now wondering if this is even the product that was exhibited on Shark Tank or if it's a knock off brand that is masquerading as the Shark Tank product. Bottom line - if you have a product that is truly good and you believe in it, there is NO NEED to CON people into purchasing it - not once, but continually, until they manage to cancel. These people should be investigated by the California Attorney General. Lesson learned.
A REAL SCAM
Ordered this on an ad I saw on FaceBook. There was no risk and it was postage free.
I got another of the identical stuff today...Now I looked at my bank credit card bill and I
have two bills for $89.95 from two different companies!!! Both have two different phone numbers
and two different company names.One is cbtentp*ideallookline 8772184030 & other is VNP*beautyembody
8775780629. I do not think this stuff works either and I have noticed no difference in my face.
You can get other products at the drug store for about $20 that are superior to this...This was suppose
to be a trial offer, not an ok to keep sending the product. This is about the same thing as The Wen
hair company sending you auto payment shipments of their stuff. How can we stop these horrible
things happening to consumers who like me were unaware of future shipments or the price...WHAT A SHOCK
TO BE CHARGED FOR A PRODUCT YOU WERE JUST TRYING OUT TO SEE IF YOU LIKED IT!!
I ordered the free trial of the Allusive serums and very shortly afterward received more of the same.
I found the address after I was not able to return to the address of the guilty party. It is as followes:
Allura Serum-Allusive Cream
PO Bx 3419
Huntington Beach CA 92605-3419
I ordered a "free sample" of Allura Anti Aging Serum and agreed to pay only the shipping charge. After entering my credit card info, a box popped up stating that I could also get the Allusiv Eye Cream for only the shipping charge. There was no way to opt out of receiving the eye cream, so I tried clicking on the "X" in the upper right corner of the box without agreeing to receiving the eye cream. However, this did not work and I was charged for the shipping on both products, even though I only agreed to the Anti Aging Serum. I already had a bad feeling about the company, and vowed to myself to never order from them again. A month and a half later, I received my credit card statement and found a charge for both products totaling $175.90. I called to complain and was told that I had to cancel my account within 14 days to avoid being charged, which I was not made aware of. I am retired and on a fixed income and cannot afford to pay for this product, which I never would have ordered if I was aware of the terms. Neither of these products are the worth the money! I saw no results after using the so-called free samples as directed.
I accepted their free trial offer of the Allura Serum with a 14 day money back guarantee. I ordered the product on 7/10/17 and received it on 7/13/17. After using the product for 12 days I called and cancelled my order. The cancellation was confirmed by Jenavee (employee #8411). Today, I received my CC statement and saw a charge of $89.95. I called the company to have the charge removed because I cancelled within the 14 day money back guarantee. I was told that the 14 days was from when I placed the order and not from when I receive the product. They would not refund the $89.95. Very deceptive. Be aware of this practice if you want try the product.
Now let me give you my evaluation of the product. I have used it daily for 34 days and can honestly say there is no change in the appearance of my skin. The product is just a very expensive moisturizer cream with a lot of marketing hype. Save your money!
My name is Terri and I am 57 years old. I watched the video from AlluaSerum and liked the resluts that were shown. Just like many of us at my age our skin gets droopy and lack of sleep causes dark circles under the eyes. i decided to give the trial offer of $4.95 and $5.95 for 2 different creams a try. I was given 4 differnt charges on that dy to my card. 14 days later I was charged 2 more charges to my card. All of the charges totaling over $204.00. I called to cancel and get a refund and was given a runaround. They had no explanation why I was getting charged from 2 different companies and they never gave out my information. I was unable to get a refund. Just out $204 for 2 tiny bottles of cream. What a ripoff. No customer Service either. BEWARE
I ordered free samples of Allura skin. DermaFolia. All they said was you had to pay shipping and handling at under10.00.
Within 45 days my credit card was charged over100 dollars. When I called to inquire they stated that since I didn't call within 30 days I signed up to receive more items. All they could do is cancel the order and they would take 25 percent off of the second charges....25 dollars. I asked if that was my only option and they laughed and said yes.
I explained that they couldn't do that without some notification of charges and they said I was notified. I beg to differ with that. I was not notified in any way. This is such a crock. I can not in good conscience promote any product that would treat their customers in this way.
Bad move Allura Skin. This will bite you in the a*s in the end. I hope I'm around when it does. Joanna Gaines shouldn't endorse such a product. I thought she was an honest woman! Not now.
I went on line to place order for Joanna Gaines Allura Skin product and try to see if this product works. Well it does not work at all! They never tell you anything about canceling the product before 10 days, 9 days, or 14 days. They stole my money and I had to contact my back in order to get my money back. Joanna Gaines should stay in the construction business with fixing up broken down homes. She should never get into the beauty business.....it's not for her. She's a thief, liar, and just greedy for money. I'm in the skin care industry and I can tell you....she should never put down her hammer and sketch pad. That's the only industry she needs to be in. She should never lie....cheat, take money from people by selling a false hood and fooling people by selling a skin care product that does not work!
She needs to stay out of the beauty industry.
I was taken in by TV infomercial on Allura ant-aging serum promoted by a popular TV celeb. Thought it was an introductory of fer of $4.95. Didn't see any mention of additional cost. No mention of any other product. Received the Allura along with Allusiv eye cream boxed in identical boxes and shipped together. Was charged separate shipping charges for each and then to my suprise charged 85.95 for each product for total of over $180.00.
When I called to complain was told they had a 14 day trial clause and it was on auto ship. They claimed it was all in the infomercail and offered me a half price deal but refused to accept any returns. Not only that, they are separate companies with different phone numbers, no physical address, no way to contact them direct. I guess it is the new version of the snake oil salemen.
After watching a video on Joanna Gaines where she recommended a skin product call L'Etoile, I went to a designated site and ordered a trial bottle for under $10.00. Instead I was sent Allera anti aging serum and Allusive eye cream and charged $85.95 erach plus shipping although they both came in the same box. When I called to complain they insisted the Allura web site web clearly stated the terms and conditions and refused to accept a return of the product or credit my money back. I am unable to find a phsical address for them. (Supposedly two separate companies) What a scam and scary that I fill out information for one company and have it used by another.
Paid for the product shipping & handling just like was asked. Do not see any thing about trail or canceling or get charged. Then was charged on checking account $89.95. called & they would not help in any way. Not a good company.
SCAM
I ordered this from an ad on Facebook. I did not see anything about extra charges or any understanding that I had to cancel within a time frame. No email confirmation was sent or notification I was being charged anything more than the $4.95 I agreed to. I called twice to request a refund on my account for $89.95 and told that I agreed to this by checking a box. They would not provide me with any documentation or offer any refund on call #2. Call #1, they offered a lame percentage refund. I am calling the credit card company and reporting fraud. The crème doesn''t even do anything! CRAP