No matter how affordable they seem or simple your move may seem; THEY SIMPLY DO NOT CARE ABOUT YOU, YOUR THINGS OR ANY CUSTOMER SERVICE and that is before they damaged many of our personal items during the move. They DO NOT HAVE PROPER INSURANCE (they expect you to know more about moving than they do). HAD TO HIRE SEPARATE COMPANY (AT OUR COST) TO FINISH THE JOB.
Grossly underestimated the overall cost (bait and switch), failed to obtain insurance requirements (expected us to remind them, at our cost), significantly delayed the packing, travel time and delivery, poorly packed 90% of our items and 25% were damaged upon delivery, we had to hire a separate company to finish the job. Horrible service and destroyed goods… THAT IS ALL STATE…
We have several complaints against All State and the Better Business Bureau is helpless because All State knows the system. SO PLEASE DO NOT USE THEM OR ANY AFFILIATES OR PARTNERS.
ALL STATE EMPLOYEE STATES THAT ALL COMPLAINTS COME TO HER FROM THE BETTER BUSINESS BUREAU and to NOT BOTHER. Please do not use them for your own good, we wish we had done more research on them and hope we can prevent future issues for others.
1- Grossly underestimated cost. Original cost was more than doubled, costing us thousands of dollars. Was not provided this estimate until movers were already packing. Bait and switch with no other options because they already had our stuff.
2 - Failure to obtain insurance for move. All State neglected to inquire whether A Certificate of Insurance was needed to move into a building. MOVING IS THEIR JOB, NOT OURS… SO LEARN THE MOVING INDUSTRY BEFORE USING ALL STATE. After goods were in transit to building, they required us to contact, hire and pay for new movers to pick-up and move goods into the building or force us into storage unit against our will. This was a mistake on the part of All State and we had to front the additional bill costing us thousands more. All State agreed to pay a few hundred dollars of the bill. (they spent 3 days checking audio tapes to verify the conversation and gave us virtually nothing). THEY DO NOT CARE ABOUT ACCURATE ESTIMATES OR PROPER BUSINESS PRACTICES.
3 - Late arrival. All State estimated arrival for pick-up from 10am-12pm, arrived at 4pm and started at 5pm. As a result, was in my home until 2AM. Expected delivery from 9/13-9/17, goods delivered on 9/20. Estimated arrival on 9/20 at 11AM, arrived at 1:30PM. The 2.5 hour late arrival at delivery cost me an additional $500 because I had new movers waiting for All State given point (2) above. Additional $500 was at my cost and All State disputes delay and said any compensation would not make good business sense… THEY DO NOT CARE ABOUT YOU OR YOUR TIME. All State sent us a Settlement Claim for the amount of $150, which would not cover these costs or even the tip on the second movers we were forced to hire.
4 - Insurance claims. Due to late arrival at pick-up of goods, movers quick and inadequately explained insurance policy. It was explained to me that insurance would be covered at $0.60 per pound. When I was sent Insurance paperwork, I learned Insurance was $0.60 per pound per item, which is a significant miscommunication in total amount claimed from insurance. INSURANCE OF YOUR GOODS (60 cents) BY ALL STATE IS ENOUGH OF A REASON TO NOT USE THEM, PLUS THEY DO NOT HAVE INSURANCE TO MOVE TO ALL BUILDINGS BECAUSE THEY DO NOT INSURANCE THE MOVERS THEMSELVES OR ANY DAMAGE BY THE MOVERS.
5 - Due to poor packing, there was significant damage to goods, including a shattered chair, punctured couch, broken table, shattered lamps, in addition to many scratches on wooden items and broken plates and Glasswear. Per item 4 above, there is limited insurance to cover these - likely a maximum of $150 (moved cost nearly $10K after bait and switch and hiring properly insured movers). We should recover for thousands of dollars in damage. We believe we were misled by the movers on how the insurance worked, given their late arrival and need for me to sign all paperwork quickly so they could begin the move.
Our contact is Kerlene Civil at 855-266-5276, ext. 178. Kerlene specifically advised us by phone NOT to reach out to the Better Business Bureau because the complaint will ultimately wind up with her anyway. We found this to be misleading advice.
All State Van Lines Relocation Inc. Reviews
No matter how affordable they seem or simple your move may seem; THEY SIMPLY DO NOT CARE ABOUT YOU, YOUR THINGS OR ANY CUSTOMER SERVICE and that is before they damaged many of our personal items during the move. They DO NOT HAVE PROPER INSURANCE (they expect you to know more about moving than they do). HAD TO HIRE SEPARATE COMPANY (AT OUR COST) TO FINISH THE JOB.
Grossly underestimated the overall cost (bait and switch), failed to obtain insurance requirements (expected us to remind them, at our cost), significantly delayed the packing, travel time and delivery, poorly packed 90% of our items and 25% were damaged upon delivery, we had to hire a separate company to finish the job. Horrible service and destroyed goods… THAT IS ALL STATE…
We have several complaints against All State and the Better Business Bureau is helpless because All State knows the system. SO PLEASE DO NOT USE THEM OR ANY AFFILIATES OR PARTNERS.
ALL STATE EMPLOYEE STATES THAT ALL COMPLAINTS COME TO HER FROM THE BETTER BUSINESS BUREAU and to NOT BOTHER. Please do not use them for your own good, we wish we had done more research on them and hope we can prevent future issues for others.
1- Grossly underestimated cost. Original cost was more than doubled, costing us thousands of dollars. Was not provided this estimate until movers were already packing. Bait and switch with no other options because they already had our stuff.
2 - Failure to obtain insurance for move. All State neglected to inquire whether A Certificate of Insurance was needed to move into a building. MOVING IS THEIR JOB, NOT OURS… SO LEARN THE MOVING INDUSTRY BEFORE USING ALL STATE. After goods were in transit to building, they required us to contact, hire and pay for new movers to pick-up and move goods into the building or force us into storage unit against our will. This was a mistake on the part of All State and we had to front the additional bill costing us thousands more. All State agreed to pay a few hundred dollars of the bill. (they spent 3 days checking audio tapes to verify the conversation and gave us virtually nothing). THEY DO NOT CARE ABOUT ACCURATE ESTIMATES OR PROPER BUSINESS PRACTICES.
3 - Late arrival. All State estimated arrival for pick-up from 10am-12pm, arrived at 4pm and started at 5pm. As a result, was in my home until 2AM. Expected delivery from 9/13-9/17, goods delivered on 9/20. Estimated arrival on 9/20 at 11AM, arrived at 1:30PM. The 2.5 hour late arrival at delivery cost me an additional $500 because I had new movers waiting for All State given point (2) above. Additional $500 was at my cost and All State disputes delay and said any compensation would not make good business sense… THEY DO NOT CARE ABOUT YOU OR YOUR TIME. All State sent us a Settlement Claim for the amount of $150, which would not cover these costs or even the tip on the second movers we were forced to hire.
4 - Insurance claims. Due to late arrival at pick-up of goods, movers quick and inadequately explained insurance policy. It was explained to me that insurance would be covered at $0.60 per pound. When I was sent Insurance paperwork, I learned Insurance was $0.60 per pound per item, which is a significant miscommunication in total amount claimed from insurance. INSURANCE OF YOUR GOODS (60 cents) BY ALL STATE IS ENOUGH OF A REASON TO NOT USE THEM, PLUS THEY DO NOT HAVE INSURANCE TO MOVE TO ALL BUILDINGS BECAUSE THEY DO NOT INSURANCE THE MOVERS THEMSELVES OR ANY DAMAGE BY THE MOVERS.
5 - Due to poor packing, there was significant damage to goods, including a shattered chair, punctured couch, broken table, shattered lamps, in addition to many scratches on wooden items and broken plates and Glasswear. Per item 4 above, there is limited insurance to cover these - likely a maximum of $150 (moved cost nearly $10K after bait and switch and hiring properly insured movers). We should recover for thousands of dollars in damage. We believe we were misled by the movers on how the insurance worked, given their late arrival and need for me to sign all paperwork quickly so they could begin the move.
Our contact is Kerlene Civil at 855-266-5276, ext. 178. Kerlene specifically advised us by phone NOT to reach out to the Better Business Bureau because the complaint will ultimately wind up with her anyway. We found this to be misleading advice.
DO NOT USE THEM OR ANY AFFILIATES OR PARTNERS.