All-New Tub & Tile Refinishing & Repair, LLC Reviews
Apr 24, 2017
I had a bathtub resurfaced by technician Ken on December 30-31 2016, and after just 3 in a half months the old stain on bottom of tub reappeared and i texted Russell a pic of it to come back and make good on the lifetime warranty and he wouldn't honor warranty and even cursed me out via text also.
Russell’s company (ALL-NEW TUB & TILE REFINISHING & REPAIR, LLC) resurfaced and re-glazed three bathroom vanity sinks at our house on early January 2017. Afterwards, we changed the faucets in all three bathrooms and one of the sinks needed a touch up. We contacted Russell about the touch up and he agreed to send Ken on Feb 4, 2017 to do the touch up. Ken came to our house and agreed to do the touch up for $25 dollars. After the touch up, we noticed that the color on the touch up area has a different color than rest of the sink. Ken said the color will get darker as it dries. The color never got darker and the area is wet after 4 days which it should take 24 hours to dry. Later we found out from another resurfacing company that Ken botched up the touch up with different color and put on a clear coating before the paint was dry. We contacted Russell about the color difference for him to come back to retouch up the area.
He said he will charge us additional money to do the touch up. The touch up was their error and we should not be charged any additional fees. The claim is to cover the cost for another reputable resurfacing company to fix the touch up area.
All-New Tub & Tile Refinishing & Repair, LLC Reviews
I had a bathtub resurfaced by technician Ken on December 30-31 2016, and after just 3 in a half months the old stain on bottom of tub reappeared and i texted Russell a pic of it to come back and make good on the lifetime warranty and he wouldn't honor warranty and even cursed me out via text also.
Russell’s company (ALL-NEW TUB & TILE REFINISHING & REPAIR, LLC) resurfaced and re-glazed three bathroom vanity sinks at our house on early January 2017. Afterwards, we changed the faucets in all three bathrooms and one of the sinks needed a touch up. We contacted Russell about the touch up and he agreed to send Ken on Feb 4, 2017 to do the touch up. Ken came to our house and agreed to do the touch up for $25 dollars. After the touch up, we noticed that the color on the touch up area has a different color than rest of the sink. Ken said the color will get darker as it dries. The color never got darker and the area is wet after 4 days which it should take 24 hours to dry. Later we found out from another resurfacing company that Ken botched up the touch up with different color and put on a clear coating before the paint was dry. We contacted Russell about the color difference for him to come back to retouch up the area.
He said he will charge us additional money to do the touch up. The touch up was their error and we should not be charged any additional fees. The claim is to cover the cost for another reputable resurfacing company to fix the touch up area.