Used this 'service', and I use this term loosely, because their website says they not only offer a lifetime warranty, but they offer a 24 hour turnaround:
(from their website)
Mazda TCM Repair Service Instructions
Click 'Add to Cart' and complete checkout
Complete and Print Repair Form and Shipping Label
Securely pack your module and repair form and drop off at any UPS location
When received, we will perform repairs and return module using the same service within 24 hrs
THIS IS A BLATANT LIE! Paid for the service, filled out the form and I paid for Overnight Air to get it there on Friday July 12 in the hopes of having it returned by Tues, July 16.
Called on Thursday (7/11) when I placed my order because after an hour I still didn't have a shipping label to send the module in. I had to call a second time to actually receive the label. That should have clued me in, but ever the trusting idiot, I sent it in anyway.
I had to call on Friday (7/12) because my son forgot to include the Repair order when shipped and I wanted to make sure they were able to link up the module and the order. They confirmed they were able to match it up and we were good to go. However; they said they didn’t receive the part until late afternoon when it was actually received at 10am EST. Which means, in order to meet their 24 hour turnaround, they could have done the repair on Friday and let the curing happen over the weekend, tested on Monday and shipped it back by Tuesday.
I called on Monday (7/15) to make sure they had the module and the order together and was told the 'invoice was open and the tech is working on it'. I said, awesome, so do you think it will ship today? I was then told that it would be up to 3 days 'for the grease to cure' because for some reason they haven't heard of climate control in South Florida. Ok, I don't appreciate the bait and switch on the website, but fine, I want a working module, should have no later than Thursday, July 19.
I literally called every single day to check status because I didn't read the reviews til after I chose them. ALWAYS READ REVIEWS!!!! Told everyday of progress, etc. Yes ma'am on track for shipping Wed July 18.
Called Wed July 18 (the day it should have shipped) at roughly 2:30p CST, was told SPECIFICALLY that it was in a box and ready for UPS to pick up that afternoon at 6p. I was given a tracking number and told I would receive it the next day. I tried looking up the tracking number I was given at the time and it said it was an invalid number. This was while I had the guy on the phone. He said, "Oh, it won't show up as valid until UPS picks it up at 6." Ok, sounds like BS, because I know when you generate a UPS label, even at an off-site location, UPS updates that the label has been created at least. He said I would "get an email in 5 min with the invoice and tracking number." Of course, that didn't happen.
Called on Thursday, only to find out... IT DIDN'T SHIP WEDNESDAY as promised! No, I was given a completely different tracking number for a label that was created while I was on the phone with them. I was blatantly lied to repeatedly by this company and its staff from the onset because they do not honor their 24 hour turn around. I was actually told I should have read the FAQ's to find out about the delay. But NOONE goes to the FAQ's if they don't have questions. And all you get as a customer for your frustration are smartass remarks like “What do you want me to do? Walk it to your house?”
I asked to speak to a manager, but was told "I'm not going to transfer you to him." I asked why not. Was told "He's busy, sorry."
After another call, and threatening to call the police, I was suddenly sent a completely different tracking number, my third one at this point.
My biggest concern now is while on the phone with the woman from All Computer Resources, she specifically stated, "Ma'am they did ship your unit because they had to tell the UPS driver how to hold because it is still drying"
What? Still drying? I was told all week that they had to keep it extra days for the grease to 'cure' so why would it still be needing to cure during shipment? Why would the UPS driver need explicit instructions? Especially since I was told how delicate this process was and that grease curing was important. Does that mean I'm getting a faulty part back? So they didn't perform the service correctly still?
This company has ZERO accountability for their lack of professionalism and service. I would recommend any one else.
ACR sells bad PCM's. Then they deny that it is bad and charge 20% restcking fee PLUS shipping charges.
Ryan Becker is the owner. He has set up this shady business and hires RUDE, inconciderate people to work for him.
BUYER Beware!! Don't get Ripped Off like I did. Stay away!
I bought a PCM for my 1999 Dodge Ram 2500. When I installed it, my check engine light came on immediately. I called and explained that it was defective. They gave me the run around on resetting the PCM. Waste of time!!! Then they sent me replacement. IT was defctive. Gas gauge not working on this one. I called and spoke with Eddie Rodriguez, Customer NON servce. He again ran me around with a reset. Another waste of time. I called back and asked to send both units back and get my money back. HAH!! They charged me 20% restocking fee and 25.00 shipping fee. FUNNY because I paid all the shipping. They continue to deny that the units are defective. Don't take my word for it. Read all the other complaints about All Computer Resources. Nothing but bad business. Shame on these preditors. Absolute A.. Holes!
They just take your money and don’t fix anything! It’s true that they don’t care once you pay don’t waste your money and it’s the worst company I’ve ever delt with!!!!!!!! Buy or fix your parts somewhere else!!!!!!
I bought a pcm for my Dodge Truck in Nov 2015 with a lifetime warranty just in case I needed one. Of course there was an additional charge but I was willing to buy the protection. Now I started getting diagnostic codes regarding the pcm so decided I should probably use the LIFETIME warranty, or so I thought. So, when I called just today I was told they had to have the unit back for testing, I would have to pay the shipping both ways and would have to send it first. So, I asked how I was supposed to go anywhere in my truck without having the pcm installed. Basically told it was not their problem that is the new procedure because it is so old. Now I bought this in Nov 2015 and it is now Aug 2017 and it has a LIFETIME warranty. I fell ripped off, stolen from, lied to, etc. Obviously, customer satisfaction means nothing to this company. By the way, I am mellow and let a lot of stuff slide but this hit me wrong with the attitude, lack of caring, and all around bad support, so I posted this to protect anyone else who might want to buy one from here. If you do, don't pay extra for the warranty because it is obviously not worth a nickel. I thought this was a reputable company and was badly mistaken. I will just keep resetting this thing as long as I can and then buy one if I have to from someone else. I would be embarrassed if I had a company that treated customers like this.
All Computer Resources, Inc. Reviews
Used this 'service', and I use this term loosely, because their website says they not only offer a lifetime warranty, but they offer a 24 hour turnaround:
(from their website)
Mazda TCM Repair Service Instructions
Click 'Add to Cart' and complete checkout
Complete and Print Repair Form and Shipping Label
Securely pack your module and repair form and drop off at any UPS location
When received, we will perform repairs and return module using the same service within 24 hrs
THIS IS A BLATANT LIE! Paid for the service, filled out the form and I paid for Overnight Air to get it there on Friday July 12 in the hopes of having it returned by Tues, July 16.
Called on Thursday (7/11) when I placed my order because after an hour I still didn't have a shipping label to send the module in. I had to call a second time to actually receive the label. That should have clued me in, but ever the trusting idiot, I sent it in anyway.
I had to call on Friday (7/12) because my son forgot to include the Repair order when shipped and I wanted to make sure they were able to link up the module and the order. They confirmed they were able to match it up and we were good to go. However; they said they didn’t receive the part until late afternoon when it was actually received at 10am EST. Which means, in order to meet their 24 hour turnaround, they could have done the repair on Friday and let the curing happen over the weekend, tested on Monday and shipped it back by Tuesday.
I called on Monday (7/15) to make sure they had the module and the order together and was told the 'invoice was open and the tech is working on it'. I said, awesome, so do you think it will ship today? I was then told that it would be up to 3 days 'for the grease to cure' because for some reason they haven't heard of climate control in South Florida. Ok, I don't appreciate the bait and switch on the website, but fine, I want a working module, should have no later than Thursday, July 19.
I literally called every single day to check status because I didn't read the reviews til after I chose them. ALWAYS READ REVIEWS!!!! Told everyday of progress, etc. Yes ma'am on track for shipping Wed July 18.
Called Wed July 18 (the day it should have shipped) at roughly 2:30p CST, was told SPECIFICALLY that it was in a box and ready for UPS to pick up that afternoon at 6p. I was given a tracking number and told I would receive it the next day. I tried looking up the tracking number I was given at the time and it said it was an invalid number. This was while I had the guy on the phone. He said, "Oh, it won't show up as valid until UPS picks it up at 6." Ok, sounds like BS, because I know when you generate a UPS label, even at an off-site location, UPS updates that the label has been created at least. He said I would "get an email in 5 min with the invoice and tracking number." Of course, that didn't happen.
Called on Thursday, only to find out... IT DIDN'T SHIP WEDNESDAY as promised! No, I was given a completely different tracking number for a label that was created while I was on the phone with them. I was blatantly lied to repeatedly by this company and its staff from the onset because they do not honor their 24 hour turn around. I was actually told I should have read the FAQ's to find out about the delay. But NOONE goes to the FAQ's if they don't have questions. And all you get as a customer for your frustration are smartass remarks like “What do you want me to do? Walk it to your house?”
I asked to speak to a manager, but was told "I'm not going to transfer you to him." I asked why not. Was told "He's busy, sorry."
After another call, and threatening to call the police, I was suddenly sent a completely different tracking number, my third one at this point.
My biggest concern now is while on the phone with the woman from All Computer Resources, she specifically stated, "Ma'am they did ship your unit because they had to tell the UPS driver how to hold because it is still drying"
What? Still drying? I was told all week that they had to keep it extra days for the grease to 'cure' so why would it still be needing to cure during shipment? Why would the UPS driver need explicit instructions? Especially since I was told how delicate this process was and that grease curing was important. Does that mean I'm getting a faulty part back? So they didn't perform the service correctly still?
This company has ZERO accountability for their lack of professionalism and service. I would recommend any one else.
ACR sells bad PCM's. Then they deny that it is bad and charge 20% restcking fee PLUS shipping charges.
Ryan Becker is the owner. He has set up this shady business and hires RUDE, inconciderate people to work for him.
BUYER Beware!! Don't get Ripped Off like I did. Stay away!
I bought a PCM for my 1999 Dodge Ram 2500. When I installed it, my check engine light came on immediately. I called and explained that it was defective. They gave me the run around on resetting the PCM. Waste of time!!! Then they sent me replacement. IT was defctive. Gas gauge not working on this one. I called and spoke with Eddie Rodriguez, Customer NON servce. He again ran me around with a reset. Another waste of time. I called back and asked to send both units back and get my money back. HAH!! They charged me 20% restocking fee and 25.00 shipping fee. FUNNY because I paid all the shipping. They continue to deny that the units are defective. Don't take my word for it. Read all the other complaints about All Computer Resources. Nothing but bad business. Shame on these preditors. Absolute A.. Holes!
Worst company ever!
They just take your money and don’t fix anything! It’s true that they don’t care once you pay don’t waste your money and it’s the worst company I’ve ever delt with!!!!!!!! Buy or fix your parts somewhere else!!!!!!
I bought a pcm for my Dodge Truck in Nov 2015 with a lifetime warranty just in case I needed one. Of course there was an additional charge but I was willing to buy the protection. Now I started getting diagnostic codes regarding the pcm so decided I should probably use the LIFETIME warranty, or so I thought. So, when I called just today I was told they had to have the unit back for testing, I would have to pay the shipping both ways and would have to send it first. So, I asked how I was supposed to go anywhere in my truck without having the pcm installed. Basically told it was not their problem that is the new procedure because it is so old. Now I bought this in Nov 2015 and it is now Aug 2017 and it has a LIFETIME warranty. I fell ripped off, stolen from, lied to, etc. Obviously, customer satisfaction means nothing to this company. By the way, I am mellow and let a lot of stuff slide but this hit me wrong with the attitude, lack of caring, and all around bad support, so I posted this to protect anyone else who might want to buy one from here. If you do, don't pay extra for the warranty because it is obviously not worth a nickel. I thought this was a reputable company and was badly mistaken. I will just keep resetting this thing as long as I can and then buy one if I have to from someone else. I would be embarrassed if I had a company that treated customers like this.