Over 2 months ago we paid to become a gold member with Alibaba, our agent that signed us up made many claims how we would be helped through the whole process by the Alibaba team, After a week and half we were assigned a agent who also told us they would handle every thing, Then after no communication for two weeks we contacted Jack who got us started and we found out that the first agent had quit and they were giving our membership to a new agent Miguela Miguel who would take over, after talking with her it was clear that Jack lied to us about the type of service we would get so we asked the current rep for a refund due to the deceptive practices when we joined . Jack is from a third party broiler room where they lie and cheat those not aware of what they are getting into, they say what ever they need to to steal your money .
They all told us we would receive our money in 7 to 10 days, but a month later nothing and no one answering our calls, they keep telling us that they tried to call us which is a bold face lie .
NO ONE SHOULD WORK WITH THIS COMPANY ITS ALL SCAM TO GET YOUR MONEY
On 3rd September, 2020 I ordered an item for my acupuncture clinic. It was a pair of 'glasses' which had walnut shells in place of glass and a mesh cage for burning moxa in. I must confess I had qualms about buying from a Chinese website due to previous bad experiences on Chinese sites. Unfortunately the item I wanted can only be sourced in China. At the end of September I received a message that the item had been delivered. Considering that I had been home all day for the whole week of the supposed delivery, I was rather surprised.
I checked the details of the order on their website and they had 'kindly' gone to the trouble of drawing up a little flow chart detailing dates of the supposed delivery. According to them, the glasses were posted about three weeks after purchase and arrived in Australia on around 27th September and then delivered to me on 29th September by AliBaba Express Standard. There were so many things wrong with this explanation. At the time of the supposed delivery I don't think that planes were flying from China to Australia due to coronavirus. If it had come by ship I doubt it would have arrived so quickly. And furthermore it is logistically impossible for an item to arrive in any country on earth by ship or plane and then be processed, pass through customs and then be delivered within two days.
Furthermore AliBaba Express does not operate in Australia. I assured them that I had not received the item but they assured me that it had arrived and probably been taken by my neighbours! Well my neighbours have failings but coming on to my balcony and stealing moxa glasses is not one of them. Anyway AliBaba is not called AliBaba for nothing. Remember the forty thieves? There was no way they were prepared to acknowledge that I had not received the item. However what is spectacularly duplicitous is the way they drew up a fake time line of delivery and stuck by it.
I ordered (LCS1620 Lithium Battery Charger for BLACK & DECKER Rechargeable Battery Charger 20V for LBXR20 LB20 LBX20 LBX4020 LB2X4020 Part) on Line and received it but with wrong electric connection. Rather a North American connection they shipped me European witch cannot plug into the outlet. Order ID: 8018354254158863.
When I complained about it, Alibabaexpreess opened a dispute section in order to resolve my problem, however, even after I provided them with all information, they decided that the seller did not do anything wrong and told me sorry no refund or exchange.
They ask me to demonstrate on video that the part does not work, which is not a reasonable request since it may cause fire if I do that. I did provide them with picture and also a video to show the North American outlet. Here is the respond that I got from them;
Problems with the order Judgement from AE Invalid Reason Cannot turn on Invalid Video is needed for this complaint Plug is not as described Invalid There is no difference between your received product and the website's one. Please mark out all the different parts between them.
SCAM ALERT: ALIBABA.com Trade Assurance contract is a scam.
My personal experience with Alibaba.com owned by Alibaba Group holdings LTD. Is registered with the US Security and Exchange Commission.
Alibaba.com platform is in the business of uniting worldwide buyers with Chinese manufacturers and in order to promote their website platform and encourage buyers to place orders through their platform Alibaba will issue us buyers a Trade Assurance Contract in the amount of our purchase price in this case it was for $18,415.00.
This company operates on Alibaba.com and says their payment system is down and can only accept payment via western union.
After contacting them through Alibaba, they reply from a gmail account so it is not conencted directly to their site on Alibaba.
After this, you never hear from them.
I complained to Alibaba and they cove rthemselves by saying that their website was probably hacked and scammers ontaine dmy contact details and impersonated the company which I doubt.
This was my first time dealing with Alibaba and now I know.
It was only a few hundered dollars, but it is still frustrating.
Hamza Hamawi or Hamze Hamawi. His a scammer on shop alibaba.com I would to buy Antminer S9 14 Th/s He told me a price 700$. I trusted him and paid. Then he would another 180$, because i don't know what, for custom chargers bla bla bla... From another guy he scammed for 5000$!!! I can give all screenshots of our chat. He gonna refund our money and go to jail. ... your description ... alibaba.com
This on-air company claims as manufacturer from China but it is not, it simply copied products from other company web site and put them onto its own web site. she asked you to pay for sample or a product you like and she'll never send it to you or sent you a different thing after taking away your money. She uses differnt names, different company names, differnt locations (as physical address) or even using other manufacturer's FDA documents as her own.
Judy (not sure if it's a HE or SHE indeed).
LivingPal International Ltd. or Dongguan Livingpal Household Product Company Limited
Alibaba Trade Assurance is a SCAM!! Don't use it because you'll never get your money back!! I placed an order using Alibaba Trade Assurance. The product supplier would not ship the products so I requested Alibaba step in and refund my money, nearly $5,000! Alibaba blew me off and would do nothing to assist me. Don't do business with these chinese scam artists!!!
Alibaba introduced me to a company that dealt with waste paper recycling for my business in Sydney NSW. Once the company sent me a shoddy replica in pieces unable to work, Alibaba decided that the seller was in the right. I have lost over $19500 and cannot do a thing about it. Trade assurance means nothing. Alibaba are responsible for my loss all the way to Jack Ma.
I tried to purchase a ring bearing for a crane. Alibaba introduced a company that not only sent the wrong, second hand item but sided with the seller. I am now $15000 in debt. Company name is Oriemac (Qingzhou Fuhao Engineering Machinery)
EXTRA INQUIRIES PACKAGE FOR GOLD SUPPLIERS ON ALIBABA.COM - DO NOT BUY!
Although Alibaba.com is a great platform for suppliers, I have been highly disappointed with their Extra Inquiries package offered as an option for their Gold Supplier Membership.
The Extra Inquiries Package costs a decent sum of US$500 in addition to the cost to buy the Basic Gold Supplier package.
When trying to decide on whether or not to buy the Extra Inquiries package for my small business, I noticed that it said that a small fee will be deducted for every Extra inquiry, but there were no details on what will be considered an "Extra" inquiry or what the fee per inquiry will be!
The problem is, Alibaba does not provide detailed information on how the package works! This information CANNOT be found anywhere on the internet nor will their customer service associates disclose the details when asked on chat or phone.
So I decided to take a blind shot and try it out.
For one month, I did not see any "Extra" inquiry. After a month, I noticed that some inquiries had "Extra Inquiry" written next to them.
Upon opening the Inquiry and even before Replying to it, it said that a fee of US$4.00 had already been deducted from the $500 I had in my account!
Alibaba had clearly stated that a fee will be deducted only if I "choose" to reply to an inquiry. This apparently is not the case and a fee will be deducted even if you choose NOT to respond to the inquiry.
Now the funny part, there was one company that had sent multiple inquiries on the different products I had displayed on Alibaba.
Alibaba charged me $4.00 for every inquiry sent from the same person, making me short by $36 for multiple inquiries sent by the same person within a span of 5 minutes!
I have since canceled my account with Alibaba and have chosen to go with a different online marketplace.
I felt I had to provide this information online for first time buyers of Alibaba's Gold Package. Please buy only the Basic Gold Package if you have to, but stay away from their Extra Inquiries Pacakage which is a complete Rip Off!
Bought a new Tractor from Oriemac in China. It was second hand and delivered in pieces. $14000 lost thanks to Alibaba who did not listen or honour their Trade Assurance or Quality Guarantee.
About the scam
What type of scam is it?
Other buying and selling scams
How were you contacted by the scammer?
Email
When were you first contacted?
01/10/2016
What losses did you suffer?
Financial
Amount lost:
14 000.00
Lost via:
Bank
Payment method details:
ANZ
Briefly describe the scam:
Bought a new Tractor. It was second hand and delivered in pieces. $14000 lost thanks to Alibaba. Ripoff merchants, liars and thieves.
Please select which party shall be responsible for paying any refund process fees:
Process fee : Buyer covers
Exchange rate difference : Buyer covers
Problem Description :
The trade term agreed in contract is DDU Sydney, but buyer's address is out of Sydney, so we kept good in Sydney warehouse, advise buyer to get by himself and agree to make up his expense. Your words from email dated 4th July 2016 "We usually accept the payment by company's account, TT payment. If you need to walk through the escrow account, we can do it in Alibaba Trade Assurance, it also available for the credit card payments. The payment will be blocked in Alibaba account until we complete the shipment." Your words from email dated 4th July 2016 "That's no problem to delivered container to 704 Greywacke Road Twenty Forests 2795 NSW." Your words dated 29th June 2016 "Can you tell us your detailed address? The price is door to door service." Your words dated 2nd August 2016 "Deliver address: 704 Greywacke Road Twenty Forests 2795 NSW" Your words dated 9th August 2016 "Don't worry about the place of delivery, the Sydney port have to be indicated in BL, it’s discharge port. After arriving in Sydney port, the container will be transported to 704 Greywacke Road Twenty Forests 2795 NSW Australia, same as the Consignee address in BL. There is no other port sur-charge, road transportation fee and unloading charges, we have paid. Our agreement is DDU, door to door, the only fee you need to pay is customs duty." Your words 25th August 2016 "Yes, we will send to your address as we agreed, it's our responsibility."
Your Solution
Do you receive the goods :
No, I haven't received the goods.
Reason for Dispute :
The products were sent to wrong location.
Refund Amount :
8010 USD
Please select which party shall be responsible for paying any refund process fees:
Process fee : Supplier covers
Exchange rate difference : Supplier covers
Problem Description :
Terms were DDU, ie Delivered Duty Unpaid. Supplier is refusing to deliver to address as agreed. Had the address NOT been agreed, I would not have gone through with the purchase. Your words from email dated 4th July 2016 "We usually accept the payment by company's account, TT payment. If you need to walk through the escrow account, we can do it in Alibaba Trade Assurance, it also available for the credit card payments. The payment will be blocked in Alibaba account until we complete the shipment." Your words from email dated 4th July 2016 "That's no problem to delivered container to 704 Greywacke Road Twenty Forests 2795 NSW." Your words dated 29th June 2016 "Can you tell us your detailed address? The price is door to door service." Your words dated 2nd August 2016 "Deliver address: 704 Greywacke Road Twenty Forests 2795 NSW" Your words dated 9th August 2016 "Don't worry about the place of delivery, the Sydney port have to be indicated in BL, it’s discharge port. After arriving in Sydney port, the container will be transported to 704 Greywacke Road Twenty Forests 2795 NSW Australia, same as the Consignee address in BL. There is no other port sur-charge, road transportation fee and unloading charges, we have paid. Our agreement is DDU, door to door, the only fee you need to pay is customs duty." Your words 25th August 2016 "Yes, we will send to your address as we agreed, it's our responsibility."
Initial payment refunds via T/T will be sent to the original payment account as detailed below.
Beneficiary name :
PAUL E GONSIOR UNIT 2, 3 OWENS AVE NEWINGTON AUSTRALIA 2127
Beneficiary account number/IBAN code :
470755224
Beneficiary address :
PO Box 6142 Silverwater NSW 1811 Australia
Beneficiary bank :
CITIBANK LTD AUSTRALIA SYDNEY
Beneficiary bank swift code :
CITIAUSX
Beneficiary bank country :
Australia
Refund amount:
US $0
Initiator Type Time Operation record
systemTask Dispute has been escalated 2016-09-08 03:30:43
Content :
The trade term agreed in contract is DDU Sydney, but buyer's address is out of Sydney, so we kept good in Sydney warehouse, advise buyer to get by himself and agree to make up his expense. Your words from email dated 4th July 2016 "We usually accept the payment by company's account, TT payment. If you need to walk through the escrow account, we can do it in Alibaba Trade Assurance, it also available for the credit card payments. The payment will be blocked in Alibaba account until we complete the shipment." Your words from email dated 4th July 2016 "That's no problem to delivered container to 704 Greywacke Road Twenty Forests 2795 NSW." Your words dated 29th June 2016 "Can you tell us your detailed address? The price is door to door service." Your words dated 2nd August 2016 "Deliver address: 704 Greywacke Road Twenty Forests 2795 NSW" Your words dated 9th August 2016 "Don't worry about the place of delivery, the Sydney port have to be indicated in BL, it’s discharge port. After arriving in Sydney port, the container will be transported to 704 Greywacke Road Twenty Forests 2795 NSW Australia, same as the Consignee address in BL. There is no other port sur-charge, road transportation fee and unloading charges, we have paid. Our agreement is DDU, door to door, the only fee you need to pay is customs duty." Your words 25th August 2016 "Yes, we will send to your address as we agreed, it's our responsibility."
Alibaba Dispute Group Evidence is required for upload 2016-09-09 01:10:52
Content :
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case. Hi Mr. p g, This email is sent to you regarding your dispute on Trade Assurance order 76581790984601. After checking, I find the covered service you choose is pre-shippment, so I am afraid your problem will be out of the protection scope of Trade Assurance. And the utmost we could do is to publish this complaint case record on the defendant’s mini-site on Alibaba.com for 90 days if it is proved that the defendant should bear the responsibility for this trade dispute. Hope you can understand it. Under this circumstance, I will contact your seller and tell them to contact you to negotiate a resolution within 2 working days. If you have any suggestion on how to solve this problem, please feel free to tell me, then I will contact your seller and negotiate it for you. I sincerely hope that this issue can be resolved as soon as possible. Respectfully, Ada Trade Dispute Mediation Department
aw109913721 Uploaded evidence 2016-09-11 04:05:51
Content :
Tractor does not start. Wires hanging loose. I was wondering why I was paying $500 for the cleaning of a piece of equipment when it was supposed to be "NEW from the Factory". That's because it is second hand. Simply loosely throwing a coat of paint on it doesn't constitute a new machine. Photos at http://leycar.com.au/tractor/. Refund thanks of US$11088. That's what I've paid so far
We have sent machines to customer's address, same as our previous agreement. We sent an all new machines from China, please check the attached Certificate of Original, photos before shipment. All export documents we offered to China customs via "One touch", indicated that our machine is new, not second hand. Regarding customer's complaint, please find our comments below. "Tractor does not start", it's customer's operation problem, we can find the engine plate in customer's upload pictures, the engine is new, manufactured in 2015.12 by "CHANGCHAI". What's more, when agent removed machine from container, they started it and drive out. Mr. Amber Jiang can prove it. Contact info: Venture Freight Australia Pty LTD; PHONE: 00610394015472; E-MAIL: [email protected]. "Wires hanging loose", As we discussed with customer, the machine was disassembled to loaded in 20ft before shipment. The cab was removed, so there are wires hanging out. We also make rubberized fabric to protect the joint of wires, so that customer can connect wires when assembling. Customer complained the machine is second hand, the reason is the rust. It's familiar to meet rust during long time ocean shipping. The date of departure Shanghai port is 6th AUG, arrived in Sydney port on 25th Aug, 20 days shipment. And we kept machine is Sydney warehouse from 30th Aug to 8th Sep. Then we arranged water washing on machine as Australia customs requirement. So it's easy to get rust machine outside. The photos before shipment can prove there's no rust in China, it was rusted after shipment. Customer should find somebody who professional in machinery to assemble machine and start engine. As we communicated with customer via e-mail, customer don't know how to operate and assemble machine, it's their first time, they even can't find any workers to unload machine from container. So we advice customer to get mechanic assistance.
E-mail record- machine clean and quality problems.pdf (392.84 KB)
loader in warehouse from 1st to 8th Sep.jpg (294.60 KB)
photos before shipment.pdf (1837.46 KB)
aw109913721 Uploaded evidence 2016-09-12 02:19:13
Content :
I was wondering how you were going to try and get out of this. Your photos prior to purchase showed a brand new assembled tractor. Not a second hand piece of rusty rubbish arriving in bits lying at different parts of the property.... Bolts missing. Old rubber coming away from the joints. Cabin window falling out. Repainted aerial snapped off. This is VERY obviously a second hand repainted tractor that your company was even too lazy to remove the paper covering the hoses during the re-paint. ANYBODY can see this is NOT a new tractor. Why should a NEW tractor require a $500 cleaning bill???? Your last photos clearly show this is not a new machine ... You are a liar. Refund only and hurry up.. I need a tractor. This is what you will do to see your money. You will package an actual NEW tractor, assembled as pictured in your advertisement, place it in a "sealed" high cube container just in case of rust. (Your excuse of the tractor being at sea in a sealed container causing the rust is laughable). You will send somebody with it to collect the junk that has arrived and ship it back on the same truck that dumped it at my property. Move it.
Dear Paul, yes, you're right, we show an assembled machine prior to purchase, and also informed you that it was disassembled to shipped by 20ft container, so why you are complaining didn't receive an assembled machine now? All bolts were kept in tool box, how could it missing before you open it? The rubber tube, it's quick wear parts, easy damaged during disassembling. "Cabin window falling out" The windows was in good condition in Sydney warehouse, we suppose it was damaged during road transportation, which was consigned to third-party transportation company. So why don't you doubt it when you receive machines? Now we need your evidence of damaged windows to do claims to transportation company, please send to my e-mail [email protected] "Why should a NEW tractor require a $500 cleaning bill????" As we clarified to you, the cleaning is required strictly by Australia customs, even if it's all new machines. Except the rust and dust, how could you say it is a second hand? The new engine with clear model plate, new seat without wearout; especially for the chassis of loader, obviously new steel and paint without scratch, and all tyres are new without running. You can show us the photos of broad to check the miles record, or invite professional inspection workers to check the running hours and condition. You can't assert it is second hand only depend on your subjective consciousness and dust rust appearance.
Attachments :
backhoe.JPG (1929.16 KB)
bolts in tool box.JPG (1377.05 KB)
engine with plate.JPG (1729.62 KB)
hyrdaulic.JPG (1776.99 KB)
tyre.JPG (1820.20 KB)
aw109913721 Uploaded evidence 2016-09-12 08:47:11
Content :
You know this is not a new tractor. Why do you keep denying it? You can see by the paint overspray on the wheels that this was an old tractor repainted. Refund now.
aw109913721 Uploaded evidence 2016-09-12 09:04:23
Content :
The backhoe is new. That I do see and will agree to. There is no way to connect it but I see it's new.
aw109913721 Uploaded evidence 2016-09-12 09:07:28
Content :
You are a scammer and pending this outcome, I will be watching with GREAT interest the decision handed down prior to my making this a multi-social media, email and website situation.
aw109913721 Uploaded evidence 2016-09-12 10:15:00
Content :
I wanted to continue with Alibaba and have bought as things before through them with what is planned to go further. All I wanted was a new tractor for my new farm which will definitely need more machinery in the form of generators, pumps and other items. A new tractor was a simple request yet you have lied consistently. Do you honestly think I would be going through all this rubbish if it wasn't the case? Why would I do this? What is my motive? The tractor is second-hand and the sooner you acknowledge that, the better. Honesty is the best policy, especially when dealing with a very unhappy customer. I'm guessing the customer is not right in your line of business. I have already spent $1000s getting this rubbish to my farm. You are a scammer. Anybody can see from the photos that this tractor has been in the field already. Get me an actual new tractor and we will talk business.
aw109913721 Uploaded evidence 2016-09-12 10:26:53
Content :
I can see this is not your first time in trouble with your shaky business practices. http://stop-scams.net/40668-shanghai-oriemac-machinery-equipment-co-ltd.html Will Alibaba will be featured with your entry into https://www.moneysmart.gov.au/scams/companies-you-should-not-deal-with
aw109913721 Uploaded evidence 2016-09-12 10:28:01
Content :
Alibaba .. it's not worth the trouble dealing with this ripoff artist
systemTask Evidence has been closed 2016-09-12 11:00:01
systemTask Evidence has been closed 2016-09-12 11:00:01
Alibaba Dispute Group Evidence is required for upload 2016-09-13 10:49:56
systemTask Evidence has been closed 2016-09-13 11:00:00
systemTask Evidence has been closed 2016-09-13 11:00:01
Alibaba Dispute Group Evidence is required for upload 2016-09-18 11:11:41
Content :
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case. Hi Mr. p g, This email is sent to you regarding your dispute on Trade Assurance order 76581790984601. May I ask if you mean that you have received the product now and your problem is the machine is not a new one? If yes, please kindly provide related pictures to approve what you claimed within 2 business days. I am waiting for your urgent reply. Respectfully, Ada Trade Dispute Mediation Department
aw109913721 Uploaded evidence 2016-09-19 01:12:13
Content :
I am not going to be at the property where the old tractor that lies in pieces that hasn't moved since delivery until next Monday and will not be able to respond with more photos until then.
aw109913721 Uploaded evidence 2016-09-19 01:13:32
Content :
I have taken some photos. I will send them as well as getting some more on Monday.
aw109913721 Uploaded evidence 2016-09-20 01:41:14
Content :
photo names say it all
aw109913721 Uploaded evidence 2016-09-20 01:45:57
Content :
Oriemac supplied a photo of a new tractor. I went on the advertisement and paid the money. After payment I start getting photos about the tractor. It's placed in a container in pieces. Assumptions are made by the seller that I'm some sort of tractor mechanic with the facilities to not only re-assemble the unit but get it running with no instructions. When you buy a new car, even after a long overseas trip, it is still new when it gets to its destination. It is in one piece, you are taken through its operation, you turn the key and drive away. You DO NOT need to get it cleaned and you DO NOT need to assemble it and IT IS actually new. So I get this "thing" that has probably been sitting at the back of the factory unable to be sold for reasons now obvious. Even a second hand vehicle gets instructions, starts straight away with a turn of the key. The backhoe lies next to the cab. It is actually new but who knows how it connects to the main unit. It is too bad Alibaba doesn't have a representative in Sydney as there would be no need for photos. Only a simple 2 minute inspection would show what I'm talking about is correct and true. I cannot figure out the seller's refusal to acknowledge this huge mistake; if it wasn't done on purpose. It will only serve to damage his company's reputation far beyond simply supplying what I ordered. It doesn't make sense. I'm sure Alibaba will be thinking twice about introducing Oriemac to further clients. I have told the seller to get a NEW assembled unit into a high container and send it here. Adding the 50 photos I have to your website is taking hours.
aw109913721 Uploaded evidence 2016-09-20 01:48:09
Content :
photos names say it all. I have 49 photos to go
Attachments :
oldValveBlocks.JPG (1137.17 KB)
aw109913721 Uploaded evidence 2016-09-20 01:49:57
Content :
photos names say it all.
aw109913721 Uploaded evidence 2016-09-20 01:51:42
Content :
photos names say it all.
aw109913721 Uploaded evidence 2016-09-20 01:52:24
Content :
photos names say it all.
aw109913721 Uploaded evidence 2016-09-20 01:53:13
Content :
Why can't I upload photos even 1 at a time???????????????
aw109913721 Uploaded evidence 2016-09-20 01:56:03
Content :
If you want proof there will need to be another way of getting photos to you
aw109913721 Uploaded evidence 2016-09-20 01:59:35
Content :
and the longer I find myself stressed out by this ripoff, the more I'm going to make someone pay
aw109913721 Uploaded evidence 2016-09-20 02:02:16
Content :
waiting for gj.mmstat.com ... waiting ... waiting ... waiting
aw109913721 Uploaded evidence 2016-09-20 02:05:09
Content :
try this
aw109913721 Uploaded evidence 2016-09-20 02:05:09
Content :
try this
aw109913721 Uploaded evidence 2016-09-20 03:33:16
Content :
no luck
aw109913721 Uploaded evidence 2016-09-20 01:17:50
Content :
file name says it all
aw109913721 Uploaded evidence 2016-09-20 02:51:30
Content :
As this website does not allow uploads of pictures, you can find evidence at http://leycar.com.au/tractor/. This has photos of the trash that arrived. I'll get another 50 photos when I go back out to the property on Monday
aw109913721 Uploaded evidence 2016-09-20 02:53:38
Content :
It is not only the case that this tractor is nowhere near new, it doesn't operate and it is in pieces. Nothing like what I saw in the advertisement. It has sat where it was delivered. Nothing has moved.
Hi Paul, thanks for all evidences you collected, we sent all pictures to factory; Engineer checked and clarified that the loader was kept in factory warehouse for months, so there are dust and rust. But they promised it’s absolute a new machine without use, it’s a stock machine but not second hand, you can’t find any signs of use though appearance looks old. We can explain pictures you doubted below. DamagedPaintRustwasNotTreatedUnknownRod2.JPG The paint was damaged during delivery, may be before shipment or in Sydney, after that it was rusted. oldRustyToolbox.JPG Toolbox was rusted, we supposed the reason is washing. oldPaintedHandleSwitchJustHangingLoose.JPG It’s normal handle switch except the dirty on it. OnDoorRustyUnknownUse.JPG It’s rusty due to shipment, we will ask operation manual from factory, so you will know what it use for. poorJob.JPG The details look not good, corresponding to its low price. LooseWiringDoorSealComingAway.JPG The loosing wire is prepared to connect main machine when you fix the cabin on it, and the door seal was complete before shipment, we suppose it was damaged by transport company in Sydney, since they put cabin on truck without protection. whatIsThis.JPG We will send you operation manual repaintedAerialSnappedOff.JPG It is repainted, factory admitted that they partly repainted it to make it looks good before delivery. SomeSortofOldWaterTank.JPG There is dust, rust on water tank. RustyCheckerplatePipesandAHandleJustHeldOnByBolts.JPG It’s a part of engine, connected by bolt, you will know what it is use for depend on operation manual. BrokenRepaintedCables.JPG The tube is easy to be aging when machine be placed in warehouse, on the other hand, it’s also proved the quality of tube is not good. BrokenRepaintedCables.JPG The same reason of aging due to long time stock. OldRadioCeilingFallingIn.JPG The radio? We don’t think it’s old. rustyScrewsHoldingSealNoBoltsForWindow.JPG As clarified, it was damaged during road transportation, so
rustyScrewsHoldingSealNoBoltsForWindow.JPG As clarified, it was damaged during road transportation, so we need your sign note when you get machine from transport company, so we can ask claim. oldValveBlocks.JPG The valves rusted, obviously, but they are new valve, you can find there is no damage if open it. wiresHangLooseWhereDoTheyGo.JPG You will know how to connect when we send manual. HowCanANewTyreHaveOverspray.JPG Same reason, factory repainted it to make it good before delivery. PaintedMultipleTimesOldTractor.JPG It’s no painted twice, and not any mark, it’s used to place counterweight and battery. ASwitchForSomethingWiresAreOldBurntTerminal.JPG The switch is new but left its own location, we will check and let you know. newIsIt.JPG It’s dirty, but will be work good. Electric adjust unit. clearlyRepainted.JPG The scratch during delivery old.JPG Dirty oldDoorSealComingAway.JPG Same reason due to road transportation newIthinkNot.JPG Stock, looks dirty due to long time storage. whatDoesThisDo.JPG The switch of starter. gearPlateMissingThruFloorNoBolts.JPG It’s normal handle, there is no bolts. Anyhow, we will send operation manual, so you will know how to assemble it and operate it. And please check the manual in toolbox, we put it in before shipment, if it lost, we will send another to you by DHL. Please let me know your consignee address, so we can send it to you.
systemTask Evidence has been closed 2016-09-20 11:00:01
systemTask Evidence has been closed 2016-09-20 11:00:02
Alibaba Dispute Group Evidence is required for upload 2016-09-26 09:36:15
Content :
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case. Hi Mr. p g, This email is sent to you regarding your dispute on Trade Assurance order 76581790984601. I am so sorry for the machine problem you meet, rest assured I will help you contact your seller and ask them contact you and negotiate the solution.If you have any good suggestion, please feel free to tell me and then I will try to negotiate it with your seller.Restassuredthatifnoresolutionisreachedandthesellerdoesnotprovideprooftocountertheaccusation(orthesellerdoesnotcooperateduringthenegotiation),wewilldorelevantactionssuchaspublishthiscomplaintcaserecordonthedefendant'smini-siteonAlibaba.comfor90days.ButthisisthemostweAlibaba.comcoulddoforyou.I sincerely hope that this issue can be resolved as soon as possible. Respectfully, Ada Trade Dispute Mediation Department
Oriemac Machinery Equipment (Shanghai) Co., Ltd. will refund 5% amount of wheel loader to customer, as the compensation of appearance defects.
Attachments :
INVOICE.pdf (1062.47 KB)
systemTask Evidence has been closed 2016-09-28 11:00:01
systemTask Evidence has been closed 2016-09-28 11:00:01
Alibaba Dispute Group Evidence is required for upload 2016-09-29 10:10:07
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Pleasedonotreplytothisemail.Thismailboxisnotmonitoredandyouwillnotreceivearesponse. PleaselogintotherelatedTradeAssuranceordertocheckthestatusofyourcase. HiPg, ThankyouforcontactingAlibaba.ThisisAdaandIamgladtobeatyourservice. Afterchecking,Ifindthesellerdidprovidesolutionforthisproblem: refund 5% amount of wheel loader to customer.Howdoyouthinkaboutit? Please kindly tell me your choice within 2 business days.Pleasealsobeadvisedthat ifthereisnoagreementreachedinduetimeabouthowtosolvethistradedispute,whatwecandoisonlytoclosethiscomplaintcasewithonefinaljudgmentaccordingtotheproofswehavecollectedfromyoubothparties.Andifitisprovedthatthedefendantshouldbeartheresponsibilityforthistradedispute,thenaspunishmentwewillpublishthiscomplaintcaserecordonthedefendant’smini-siteonAlibaba.comfor90days.ThisistheutmostAlibaba.comcandoforyou. Wesincerelyhopethatthisissuecanberesolvedassoonaspossible. Respectfully, Ada TradeDisputeMediationDepartment
aw109913721 Uploaded evidence 2016-10-03 11:59:43
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I have tried to send photos without luck.. http://leycar.com.au/tractor/alibabaResponse.txt
systemTask Evidence has been closed 2016-10-04 12:00:00
systemTask Evidence has been closed 2016-10-04 12:00:00
Alibaba Dispute Group Evidence is required for upload 2016-10-04 11:23:49
Content :
Pleasedonotreplytothisemail.Thismailboxisnotmonitoredandyouwillnotreceivearesponse. PleaselogintotherelatedTradeAssuranceordertocheckthestatusofyourcase. HiPg, ThankyouforcontactingAlibaba.ThisisAdaandIamgladtobeatyourservice. Personally I do want t o help you, but as I explained before, ifthereisnoagreementreachedinduetimeabouthowtosolvethistradedispute,whatwecandoisonlytoclosethiscomplaintcasewithonefinaljudgmentaccordingtotheproofswehavecollectedfromyoubothparties.Andifitisprovedthatthedefendantshouldbeartheresponsibilityforthistradedispute,thenaspunishmentwewillpublishthiscomplaintcaserecordonthedefendant’smini-siteonAlibaba.comfor90days.To minimum your loss, I would like to suggest you please kindly reconsider the solution provided by the seller within the last 1 business day. Or I am afraid I have to cancel the dispute. I am waiting for your reply.Sincerely, Ada TradeDisputeMediationDepartment
aw109913721 Uploaded evidence 2016-10-05 01:22:13
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Ada, it's pretty clear you haven't read my response sent 2016-10-03 11:59:43 . I will be on the phone tomorrow. I strongly suggest you are there to answer my call
aw109913721 Uploaded evidence 2016-10-05 04:14:46
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The seller tells me that I get a 5% discount on an old piece of machinery that lies in pieces and does not run?? Alibaba's reply to this is the company will be on their bad page for 90 days and they get away after that? What am I left with????? Is that some kind of joke?? As I expected.. further pictures were unable to be loaded so I updated the http://leycar.com.au/tractor/ website with 4 more pictures. tractorCabin.JPG, alibabaTradeAssurance.jpg, oriemac.jpg and tradeAssurance.jpg explained below.
aw109913721 Uploaded evidence 2016-10-05 04:15:14
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In response to the seller's lies ... gearPlateMissingThruFloorNoBolts.jpg - that's how it is SUPPOSED to LOOK?? I have to find nuts and bolts to fix this "brand new" machinery? Factory admitted that they partly repainted it to make it looks good before delivery. Why does a "new" tractor need to be painted before delivery? The paint was damaged during delivery, may be before shipment or in Sydney, after that it was rusted. Rubbish, this is a tractor meant to be used on a farm. It doesn't rust easily, assuming its good quality of course. The old Toolbox was rusted, we supposed the reason is washing??? The loosing wire is prepared to connect main machine when you fix the cabin on it. How??? Even IF I had a workshop, there are no instructions. RepaintedAerialSnappedOff.JPG It is repainted, factory admitted that they partly repainted it to make it looks good before delivery. By snapping off parts?? BrokenRepaintedCables.JPG The tube is easy to be aging when machine be placed in warehouse, on the other hand, it’s also proved the quality of tube is not good. Are you finally adnmitting poor quality? Good, as per Alibaba's policy, refund. BrokenRepaintedCables.JPG The same reason of aging due to long time stock. It's not new then is it? OldRadioCeilingFallingIn.JPG The radio? We don’t think it’s old. Have you actually seen it? ASwitchForSomethingWiresAreOldBurntTerminal.JPG The switch is new but left its own location, we will check and let you know. I'm still waiting I won't go on any further. There's enough there for anyone to see that this is a ripoff.
aw109913721 Uploaded evidence 2016-10-05 04:15:53
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Some facts .... FACT: Every time I look at this junk, I get physically ill about the money I've already lost and the trust and goodwill I was expecting promoted by a shiny web page FACT: I have already spent a third of the cost of the tractor and the junk has not moved from where it was dumped over a month ago. FACT: The tractor that I promised is shown in the picture oriemac.jpg. The junk I got in pieces is shown in tractorCabin.jpg. The tractor is under the tarpaulin. FACT: No mention was made to have a heavy machinery workshop to assemble this machine. FACT: There are no assembly instructions in the manual the seller attached. Going forward will create a dangerous health issue for anyone who drives this heavy machinery if assembled incorrectly FACT: I have a backhoe attachment with no instructions on what to do with it or how it connects FACT: The supplier's contract showed delivery to 704 Greywacke Road Twenty Forests. He still has not met the obligations to get it there as promised. So far, I have paid for it. FACT: The supplier assumed that I would accept the machinery in its given state and not make any noise about the poor quality of this multi-part delivery. He was wrong. FACT: You have received a lot of evidence CLEARLY showing that this machine is NOT new FACT: Your trade assurance webpage shown at tradeAssurance.jpg ensures 100% quality protection. AlibabaTradeAssurance.jpg clearly states that if the product quality does not meet the standards set in the contract, ie "a NEW machine straight from the factory", Alibaba.com will refund the covered amount of the payment. Well, you have a very unhappy customer. I highly advise that you do not side with this criminal. If Alibaba wishes to maintain its integrity for its clients and "Global Trade", I'd strongly advise not to release ANY funds to Oriemac. Oriemac won't be "refunding" anything as they better not already have the Trade Assured money. Here is my "negotiation".
aw109913721 Uploaded evidence 2016-10-05 04:16:26
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I have already spent approx $3500 on this. The seller can have his "brand new" junk back, I'll have my $US8010 back and the seller can do whatever he likes with it. RELEASE THE TRADE ASSURED US$8100 BACK TO ME. It's that simple. I like this dispute page as it provides me with a single point of history and a great tool for reading by anyone who would like to deal with Alibaba should they find in favour of this ilk.
aw109913721 Uploaded evidence 2016-10-05 04:17:18
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Ada, you are missing the point. This machinery is in pieces. I cannot use it.
aw109913721 Uploaded evidence 2016-10-05 04:18:27
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Is this true?
Attachments :
tradeAssurance.jpg (142.24 KB)
aw109913721 Uploaded evidence 2016-10-05 04:19:40
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What I was promised
Attachments :
oriemac.jpg (430.34 KB)
aw109913721 Uploaded evidence 2016-10-05 04:22:14
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What I've been provided with
Attachments :
tractorCabin.JPG (1286.44 KB)
aw109913721 Uploaded evidence 2016-10-05 04:26:56
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Is this true?
aw109913721 Uploaded evidence 2016-10-05 04:29:49
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Is this true
aw109913721 Uploaded evidence 2016-10-05 05:11:49
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.
aw109913721 Uploaded evidence 2016-10-05 05:40:30
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I could only upload 4 files.
aw109913721 Uploaded evidence 2016-10-05 05:41:05
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The loose wires are colour coded. There are no instructions for the assembly OR the backhoe
aw109913721 Uploaded evidence 2016-10-05 11:32:26
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If Alibaba is to honour its commitment to protect buyers' money and get a quality product, then the seller does not have a case at all. The feedback I'm getting from you is to take the 5% discount proposed by the seller for a piece of machinery I cannot use or you will cancel the dispute leaving me with nothing. It's take the seller's proposal or nothing. If this is what you're saying, I'd like to have another person go onto the case. My proposal is for the seller to take his machine back and I get my trade assured money back still being out $3500. I don't think you understand what I'm going through and what you've written by saying to take the seller's proposal or nothing is not fair or business-like. Especially when your front web page promises safety for money and guarantees quality or Alibaba will supply the refund.
systemTask Evidence has been closed 2016-10-06 12:00:00
systemTask Evidence has been closed 2016-10-06 12:00:00
Alibaba Dispute Group Evidence is required for upload 2016-10-06 06:36:23
Content :
Pleasedonotreplytothisemail.Thismailboxisnotmonitoredandyouwillnotreceivearesponse. PleaselogintotherelatedTradeAssuranceordertocheckthestatusofyourcase. HiPg, ThankyouforcontactingAlibaba.ThisisAdaandIamgladtobeatyourservice. Personally I do want t o help you, but as I explained before, since the convered service you choose is pre-shippment , so the Trade Assurance service is close after shipping. Hope you can understand it. ifthereisnoagreementreachedinduetimeabouthowtosolvethistradedispute,whatwecandoisonlytoclosethiscomplaintcasewithonefinaljudgmentaccordingtotheproofswehavecollectedfromyoubothparties.Andifitisprovedthatthedefendantshouldbeartheresponsibilityforthistradedispute,thenaspunishmentwewillpublishthiscomplaintcaserecordonthedefendant’smini-siteonAlibaba.comfor90days. To minimum your loss, I would like to suggest you please kindly reconsider the solution provided by the seller within the last 1 business day. Or I am afraid I have to cancel the dispute. I am waiting for your reply. Sincerely, Ada TradeDisputeMediationDepartment
aw109913721 Uploaded evidence 2016-10-06 07:30:29
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Content :
Of course the scammer at Oriemac is happy to give $500 off, They still owe me $1400 for the delivery. If Alibaba wishes to deal with lies and deceit, two can play at that game.
aw109913721 Uploaded evidence 2016-10-06 07:35:01
Content :
YOU introduced me to Oriemac, therefore it is your responsibility
Please do yourself a favor and read my whole post, as what I am about to share with you will save you thousands if not millions of dollars and tons of headache.
If you are sourcing for Sports, Fitness or Home & Kitchen related products. Do whatever you can to AVOID the following supplier (you may want to copy and paste to your notes for permanent reference).
Company Name: Nantong Jinruite Technology Development Company
Company:
http://jinruite.en.alibaba.com
https://ntjingu.en.alibaba.com - sister company
Staff including: April Sue(Sales Manager), Amy Zhao (Sales Director), Rose King (Owner)
We've done business with Nantong Jinruite since Dec. 2014. We have placed numerous orders with them, and their product quality has been somewhat satisfactory with only minor quality issues.
Just when they earned our trust, we placed a very large order with them in the beginning of 2016. At that time little did we know that the factory had decided go behind our back and switch out the material on the most important component of the product just to cut cost and pocket the difference. Because they used an inferior material, the product couldn’t sustain long term use and it actually has become a safety hazard. (Even an inspection company would not be able to detect the problem. As the inferior substitute looked very solid from the appearance.)
So you can only imagine what happened next. As soon as we found out that the product material has been changed, we stopped selling immediately and requested Amazon to destroy all the inventory. But by then thousands of units have been sold. Soon enough the product listing is flooded with negative reviews and our star rating tanked.
It gets worse… The factory agreed to give us replacements only if we agreed to pay for the shipping. So we to pay for the shipping again plus unexpected local charges (they changed from FOB to EXW without our consent) and waited for 40 days for them to manufacture the replacement and ship over to Amazon.
The factory promised to make only the best quality products from then on. But to our disappointment, the replacements arrived with numerous issues and the quality was significantly worse than previous orders.
And the damage didn’t just stop there! Unfortunately just before we found out they switched the material before issuing us replacements, we placed another large order with them. We already lost trust with them, so we asked them to provide samples for our approval before they can start the mass production.
Just as expected, the samples arrived with numerous quality issues again. Products were sloppily put together with ugly-looking weld lines in the plastic. Pins that held the product together were so loose that they were ready to pop. Even the color was wrong on the product and packaging for one variation!
We told them that the samples are not acceptable and the mass production should not be started unless they improve the quality. The factory said too bad the mass production was done and awaiting assembly, before we’ve seen the samples!!!
After months of back and forth of emailing them, they accepted they are at fault, but later on they would deny and dodge it. Truly, the worst customer service ever! The sales person I dealt with reacted very immaturely and unprofessionally - like a teenage girl. So I asked to do business with someone else in the company hoping to resolve the issues. Contacted the Owner-in both (Chinese and English) but no response. Contacted the Sales Director - no response either. In the end, I saw that they are not going to solve the quality issues and superseding our authority was unforgivable, I told them we will need our deposit back and we no longer wish to proceed with the order.
Their response was:
You know, this is China. According to Chinese law, deposit money is non-refundable. We are a professional and honest factory. That's why we are trying our best to match your requirements, and make you feel satisfied.
Before all these happened, the product was generating about $25,000.00 in sales for us on Amazon. But with the drop of star rating and sales ranking, now the product is only making 1/4 of what it used to. And we are still getting negative reviews every now and then!
Nantong Jinruite Technology Development Company never held themselves accountable for their actions nor did they care that they had ruined our brand reputation and caused us great financial loss. Instead they continued to boast the replacements as if it was the best favor ever. It’s almost laughable that they still claimed that they are an honest, trustworthy, reliable company.
With refunds, replacements, shipping, disposal fees, lost sales and deposit money, we calculated that doing business with this factory has cost us at least $50,000.00 to $100,000.00!!!
This is a truly a very expensive lesson that we learned. So be wise and DO NOT repeat our mistake. If you are looking for a supplier, look elsewhere. If you are already doing business with them, you’d better switch before they find the opportune moment and pull the same “bait and switch” and “non-refundable deposit”stunt on you and destroy the business that you’ve spent years to build.
Please feel free to reply to this should you have further questions, I’d be happy to answer them.
Alibaba.com Reviews
Over 2 months ago we paid to become a gold member with Alibaba, our agent that signed us up made many claims how we would be helped through the whole process by the Alibaba team, After a week and half we were assigned a agent who also told us they would handle every thing, Then after no communication for two weeks we contacted Jack who got us started and we found out that the first agent had quit and they were giving our membership to a new agent Miguela Miguel who would take over, after talking with her it was clear that Jack lied to us about the type of service we would get so we asked the current rep for a refund due to the deceptive practices when we joined . Jack is from a third party broiler room where they lie and cheat those not aware of what they are getting into, they say what ever they need to to steal your money .
They all told us we would receive our money in 7 to 10 days, but a month later nothing and no one answering our calls, they keep telling us that they tried to call us which is a bold face lie .
NO ONE SHOULD WORK WITH THIS COMPANY ITS ALL SCAM TO GET YOUR MONEY
On 3rd September, 2020 I ordered an item for my acupuncture clinic. It was a pair of 'glasses' which had walnut shells in place of glass and a mesh cage for burning moxa in. I must confess I had qualms about buying from a Chinese website due to previous bad experiences on Chinese sites. Unfortunately the item I wanted can only be sourced in China. At the end of September I received a message that the item had been delivered. Considering that I had been home all day for the whole week of the supposed delivery, I was rather surprised.
I checked the details of the order on their website and they had 'kindly' gone to the trouble of drawing up a little flow chart detailing dates of the supposed delivery. According to them, the glasses were posted about three weeks after purchase and arrived in Australia on around 27th September and then delivered to me on 29th September by AliBaba Express Standard. There were so many things wrong with this explanation. At the time of the supposed delivery I don't think that planes were flying from China to Australia due to coronavirus. If it had come by ship I doubt it would have arrived so quickly. And furthermore it is logistically impossible for an item to arrive in any country on earth by ship or plane and then be processed, pass through customs and then be delivered within two days.
Furthermore AliBaba Express does not operate in Australia. I assured them that I had not received the item but they assured me that it had arrived and probably been taken by my neighbours! Well my neighbours have failings but coming on to my balcony and stealing moxa glasses is not one of them. Anyway AliBaba is not called AliBaba for nothing. Remember the forty thieves? There was no way they were prepared to acknowledge that I had not received the item. However what is spectacularly duplicitous is the way they drew up a fake time line of delivery and stuck by it.
I ordered (LCS1620 Lithium Battery Charger for BLACK & DECKER Rechargeable Battery Charger 20V for LBXR20 LB20 LBX20 LBX4020 LB2X4020 Part) on Line and received it but with wrong electric connection. Rather a North American connection they shipped me European witch cannot plug into the outlet. Order ID: 8018354254158863.
When I complained about it, Alibabaexpreess opened a dispute section in order to resolve my problem, however, even after I provided them with all information, they decided that the seller did not do anything wrong and told me sorry no refund or exchange.
They ask me to demonstrate on video that the part does not work, which is not a reasonable request since it may cause fire if I do that. I did provide them with picture and also a video to show the North American outlet. Here is the respond that I got from them;
Problems with the order Judgement from AE Invalid Reason Cannot turn on Invalid Video is needed for this complaint Plug is not as described Invalid There is no difference between your received product and the website's one. Please mark out all the different parts between them.
We ordered samples, but they never arrived, and we can't get our payment back.
SCAM ALERT: ALIBABA.com Trade Assurance contract is a scam.
My personal experience with Alibaba.com owned by Alibaba Group holdings LTD. Is registered with the US Security and Exchange Commission.
Alibaba.com platform is in the business of uniting worldwide buyers with Chinese manufacturers and in order to promote their website platform and encourage buyers to place orders through their platform Alibaba will issue us buyers a Trade Assurance Contract in the amount of our purchase price in this case it was for $18,415.00.
This company operates on Alibaba.com and says their payment system is down and can only accept payment via western union.
After contacting them through Alibaba, they reply from a gmail account so it is not conencted directly to their site on Alibaba.
After this, you never hear from them.
I complained to Alibaba and they cove rthemselves by saying that their website was probably hacked and scammers ontaine dmy contact details and impersonated the company which I doubt.
This was my first time dealing with Alibaba and now I know.
It was only a few hundered dollars, but it is still frustrating.
So beware of this company.
Hamza Hamawi or Hamze Hamawi. His a scammer on shop alibaba.com I would to buy Antminer S9 14 Th/s He told me a price 700$. I trusted him and paid. Then he would another 180$, because i don't know what, for custom chargers bla bla bla... From another guy he scammed for 5000$!!! I can give all screenshots of our chat. He gonna refund our money and go to jail. ... your description ... alibaba.com
I found his page on facebook
https://www.facebook.com/hamza.hamawi28
On Whitepages
https://www.whitepages.com/name/Hamze-E-Hamawi/Dearborn-MI/svjdbyr
This on-air company claims as manufacturer from China but it is not, it simply copied products from other company web site and put them onto its own web site. she asked you to pay for sample or a product you like and she'll never send it to you or sent you a different thing after taking away your money. She uses differnt names, different company names, differnt locations (as physical address) or even using other manufacturer's FDA documents as her own.
Judy (not sure if it's a HE or SHE indeed).
LivingPal International Ltd. or Dongguan Livingpal Household Product Company Limited
Manager of sales and Marketing Dep.
Direct phone line: 86-769-22086391
Mobile:
skype: judyliu11
QQ:762766238
address 1
Dongguan, Guangdong, China (Mainland)
Alibaba Trade Assurance is a SCAM!! Don't use it because you'll never get your money back!! I placed an order using Alibaba Trade Assurance. The product supplier would not ship the products so I requested Alibaba step in and refund my money, nearly $5,000! Alibaba blew me off and would do nothing to assist me. Don't do business with these chinese scam artists!!!
Alibaba introduced me to a company that dealt with waste paper recycling for my business in Sydney NSW. Once the company sent me a shoddy replica in pieces unable to work, Alibaba decided that the seller was in the right. I have lost over $19500 and cannot do a thing about it. Trade assurance means nothing. Alibaba are responsible for my loss all the way to Jack Ma.
I tried to purchase a ring bearing for a crane. Alibaba introduced a company that not only sent the wrong, second hand item but sided with the seller. I am now $15000 in debt. Company name is Oriemac (Qingzhou Fuhao Engineering Machinery)
EXTRA INQUIRIES PACKAGE FOR GOLD SUPPLIERS ON ALIBABA.COM - DO NOT BUY!
Although Alibaba.com is a great platform for suppliers, I have been highly disappointed with their Extra Inquiries package offered as an option for their Gold Supplier Membership.
The Extra Inquiries Package costs a decent sum of US$500 in addition to the cost to buy the Basic Gold Supplier package.
When trying to decide on whether or not to buy the Extra Inquiries package for my small business, I noticed that it said that a small fee will be deducted for every Extra inquiry, but there were no details on what will be considered an "Extra" inquiry or what the fee per inquiry will be!
The problem is, Alibaba does not provide detailed information on how the package works! This information CANNOT be found anywhere on the internet nor will their customer service associates disclose the details when asked on chat or phone.
So I decided to take a blind shot and try it out.
For one month, I did not see any "Extra" inquiry. After a month, I noticed that some inquiries had "Extra Inquiry" written next to them.
Upon opening the Inquiry and even before Replying to it, it said that a fee of US$4.00 had already been deducted from the $500 I had in my account!
Alibaba had clearly stated that a fee will be deducted only if I "choose" to reply to an inquiry. This apparently is not the case and a fee will be deducted even if you choose NOT to respond to the inquiry.
Now the funny part, there was one company that had sent multiple inquiries on the different products I had displayed on Alibaba.
Alibaba charged me $4.00 for every inquiry sent from the same person, making me short by $36 for multiple inquiries sent by the same person within a span of 5 minutes!
I have since canceled my account with Alibaba and have chosen to go with a different online marketplace.
I felt I had to provide this information online for first time buyers of Alibaba's Gold Package. Please buy only the Basic Gold Package if you have to, but stay away from their Extra Inquiries Pacakage which is a complete Rip Off!
Bought a new Tractor from Oriemac in China. It was second hand and delivered in pieces. $14000 lost thanks to Alibaba who did not listen or honour their Trade Assurance or Quality Guarantee.
About the scam
What type of scam is it?
Other buying and selling scams
How were you contacted by the scammer?
Email
When were you first contacted?
01/10/2016
What losses did you suffer?
Financial
Amount lost:
14 000.00
Lost via:
Bank
Payment method details:
ANZ
Briefly describe the scam:
Bought a new Tractor. It was second hand and delivered in pieces. $14000 lost thanks to Alibaba. Ripoff merchants, liars and thieves.
Attachments:
scam.txt 36.21 KB
About the scammer
Name:
Alibaba
Website:
Alibaba.com
Phone No.:
(+1) 1-408-785-5580
Scammer's address:
400 South El Camino Real
Suite 400
San Mateo CA 94402 Outside of Australia 9440
Australia
About you
I'm reporting:
as myself
Person targeted by the scam
Name:
Mr
First Name:
paul
Last Name:
gonsior
Email:
[email protected]
Phone number:
0296896372
Address:
New South Wales 2795
Gender:
Male
Do you use a TTY (Telephone Typewriter)?
No
Supplier’s Suggested Solution
Refund Amount :
0 USD
Please select which party shall be responsible for paying any refund process fees:
Process fee : Buyer covers
Exchange rate difference : Buyer covers
Problem Description :
The trade term agreed in contract is DDU Sydney, but buyer's address is out of Sydney, so we kept good in Sydney warehouse, advise buyer to get by himself and agree to make up his expense. Your words from email dated 4th July 2016 "We usually accept the payment by company's account, TT payment. If you need to walk through the escrow account, we can do it in Alibaba Trade Assurance, it also available for the credit card payments. The payment will be blocked in Alibaba account until we complete the shipment." Your words from email dated 4th July 2016 "That's no problem to delivered container to 704 Greywacke Road Twenty Forests 2795 NSW." Your words dated 29th June 2016 "Can you tell us your detailed address? The price is door to door service." Your words dated 2nd August 2016 "Deliver address: 704 Greywacke Road Twenty Forests 2795 NSW" Your words dated 9th August 2016 "Don't worry about the place of delivery, the Sydney port have to be indicated in BL, it’s discharge port. After arriving in Sydney port, the container will be transported to 704 Greywacke Road Twenty Forests 2795 NSW Australia, same as the Consignee address in BL. There is no other port sur-charge, road transportation fee and unloading charges, we have paid. Our agreement is DDU, door to door, the only fee you need to pay is customs duty." Your words 25th August 2016 "Yes, we will send to your address as we agreed, it's our responsibility."
Your Solution
Do you receive the goods :
No, I haven't received the goods.
Reason for Dispute :
The products were sent to wrong location.
Refund Amount :
8010 USD
Please select which party shall be responsible for paying any refund process fees:
Process fee : Supplier covers
Exchange rate difference : Supplier covers
Problem Description :
Terms were DDU, ie Delivered Duty Unpaid. Supplier is refusing to deliver to address as agreed. Had the address NOT been agreed, I would not have gone through with the purchase. Your words from email dated 4th July 2016 "We usually accept the payment by company's account, TT payment. If you need to walk through the escrow account, we can do it in Alibaba Trade Assurance, it also available for the credit card payments. The payment will be blocked in Alibaba account until we complete the shipment." Your words from email dated 4th July 2016 "That's no problem to delivered container to 704 Greywacke Road Twenty Forests 2795 NSW." Your words dated 29th June 2016 "Can you tell us your detailed address? The price is door to door service." Your words dated 2nd August 2016 "Deliver address: 704 Greywacke Road Twenty Forests 2795 NSW" Your words dated 9th August 2016 "Don't worry about the place of delivery, the Sydney port have to be indicated in BL, it’s discharge port. After arriving in Sydney port, the container will be transported to 704 Greywacke Road Twenty Forests 2795 NSW Australia, same as the Consignee address in BL. There is no other port sur-charge, road transportation fee and unloading charges, we have paid. Our agreement is DDU, door to door, the only fee you need to pay is customs duty." Your words 25th August 2016 "Yes, we will send to your address as we agreed, it's our responsibility."
Attachments :
Beetle-Copy_JKCSE16080021 HBL DRAFT.pdf (345.3 KB)
BL Draft_JKCSE16080021.doc (15.0 KB)
Refund Details
Initial payment refunds via T/T will be sent to the original payment account as detailed below.
Beneficiary name :
PAUL E GONSIOR UNIT 2, 3 OWENS AVE NEWINGTON AUSTRALIA 2127
Beneficiary account number/IBAN code :
470755224
Beneficiary address :
PO Box 6142 Silverwater NSW 1811 Australia
Beneficiary bank :
CITIBANK LTD AUSTRALIA SYDNEY
Beneficiary bank swift code :
CITIAUSX
Beneficiary bank country :
Australia
Refund amount:
US $0
Initiator Type Time Operation record
systemTask Dispute has been escalated 2016-09-08 03:30:43
Content :
The trade term agreed in contract is DDU Sydney, but buyer's address is out of Sydney, so we kept good in Sydney warehouse, advise buyer to get by himself and agree to make up his expense. Your words from email dated 4th July 2016 "We usually accept the payment by company's account, TT payment. If you need to walk through the escrow account, we can do it in Alibaba Trade Assurance, it also available for the credit card payments. The payment will be blocked in Alibaba account until we complete the shipment." Your words from email dated 4th July 2016 "That's no problem to delivered container to 704 Greywacke Road Twenty Forests 2795 NSW." Your words dated 29th June 2016 "Can you tell us your detailed address? The price is door to door service." Your words dated 2nd August 2016 "Deliver address: 704 Greywacke Road Twenty Forests 2795 NSW" Your words dated 9th August 2016 "Don't worry about the place of delivery, the Sydney port have to be indicated in BL, it’s discharge port. After arriving in Sydney port, the container will be transported to 704 Greywacke Road Twenty Forests 2795 NSW Australia, same as the Consignee address in BL. There is no other port sur-charge, road transportation fee and unloading charges, we have paid. Our agreement is DDU, door to door, the only fee you need to pay is customs duty." Your words 25th August 2016 "Yes, we will send to your address as we agreed, it's our responsibility."
Alibaba Dispute Group Evidence is required for upload 2016-09-09 01:10:52
Content :
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case. Hi Mr. p g, This email is sent to you regarding your dispute on Trade Assurance order 76581790984601. After checking, I find the covered service you choose is pre-shippment, so I am afraid your problem will be out of the protection scope of Trade Assurance. And the utmost we could do is to publish this complaint case record on the defendant’s mini-site on Alibaba.com for 90 days if it is proved that the defendant should bear the responsibility for this trade dispute. Hope you can understand it. Under this circumstance, I will contact your seller and tell them to contact you to negotiate a resolution within 2 working days. If you have any suggestion on how to solve this problem, please feel free to tell me, then I will contact your seller and negotiate it for you. I sincerely hope that this issue can be resolved as soon as possible. Respectfully, Ada Trade Dispute Mediation Department
aw109913721 Uploaded evidence 2016-09-11 04:05:51
Content :
Tractor does not start. Wires hanging loose. I was wondering why I was paying $500 for the cleaning of a piece of equipment when it was supposed to be "NEW from the Factory". That's because it is second hand. Simply loosely throwing a coat of paint on it doesn't constitute a new machine. Photos at http://leycar.com.au/tractor/. Refund thanks of US$11088. That's what I've paid so far
cn1057458617 Uploaded evidence 2016-09-11 09:17:23
Content :
We have sent machines to customer's address, same as our previous agreement. We sent an all new machines from China, please check the attached Certificate of Original, photos before shipment. All export documents we offered to China customs via "One touch", indicated that our machine is new, not second hand. Regarding customer's complaint, please find our comments below. "Tractor does not start", it's customer's operation problem, we can find the engine plate in customer's upload pictures, the engine is new, manufactured in 2015.12 by "CHANGCHAI". What's more, when agent removed machine from container, they started it and drive out. Mr. Amber Jiang can prove it. Contact info: Venture Freight Australia Pty LTD; PHONE: 00610394015472; E-MAIL: [email protected]. "Wires hanging loose", As we discussed with customer, the machine was disassembled to loaded in 20ft before shipment. The cab was removed, so there are wires hanging out. We also make rubberized fabric to protect the joint of wires, so that customer can connect wires when assembling. Customer complained the machine is second hand, the reason is the rust. It's familiar to meet rust during long time ocean shipping. The date of departure Shanghai port is 6th AUG, arrived in Sydney port on 25th Aug, 20 days shipment. And we kept machine is Sydney warehouse from 30th Aug to 8th Sep. Then we arranged water washing on machine as Australia customs requirement. So it's easy to get rust machine outside. The photos before shipment can prove there's no rust in China, it was rusted after shipment. Customer should find somebody who professional in machinery to assemble machine and start engine. As we communicated with customer via e-mail, customer don't know how to operate and assemble machine, it's their first time, they even can't find any workers to unload machine from container. So we advice customer to get mechanic assistance.
Attachments :
CO.pdf (1062.47 KB)
Delivery charge-PAUGONSYD (08-Sep-16) (1).pdf (138.10 KB)
E-mail record- machine clean and quality problems.pdf (392.84 KB)
loader in warehouse from 1st to 8th Sep.jpg (294.60 KB)
photos before shipment.pdf (1837.46 KB)
aw109913721 Uploaded evidence 2016-09-12 02:19:13
Content :
I was wondering how you were going to try and get out of this. Your photos prior to purchase showed a brand new assembled tractor. Not a second hand piece of rusty rubbish arriving in bits lying at different parts of the property.... Bolts missing. Old rubber coming away from the joints. Cabin window falling out. Repainted aerial snapped off. This is VERY obviously a second hand repainted tractor that your company was even too lazy to remove the paper covering the hoses during the re-paint. ANYBODY can see this is NOT a new tractor. Why should a NEW tractor require a $500 cleaning bill???? Your last photos clearly show this is not a new machine ... You are a liar. Refund only and hurry up.. I need a tractor. This is what you will do to see your money. You will package an actual NEW tractor, assembled as pictured in your advertisement, place it in a "sealed" high cube container just in case of rust. (Your excuse of the tractor being at sea in a sealed container causing the rust is laughable). You will send somebody with it to collect the junk that has arrived and ship it back on the same truck that dumped it at my property. Move it.
cn1057458617 Uploaded evidence 2016-09-12 08:02:22
Content :
Dear Paul, yes, you're right, we show an assembled machine prior to purchase, and also informed you that it was disassembled to shipped by 20ft container, so why you are complaining didn't receive an assembled machine now? All bolts were kept in tool box, how could it missing before you open it? The rubber tube, it's quick wear parts, easy damaged during disassembling. "Cabin window falling out" The windows was in good condition in Sydney warehouse, we suppose it was damaged during road transportation, which was consigned to third-party transportation company. So why don't you doubt it when you receive machines? Now we need your evidence of damaged windows to do claims to transportation company, please send to my e-mail [email protected] "Why should a NEW tractor require a $500 cleaning bill????" As we clarified to you, the cleaning is required strictly by Australia customs, even if it's all new machines. Except the rust and dust, how could you say it is a second hand? The new engine with clear model plate, new seat without wearout; especially for the chassis of loader, obviously new steel and paint without scratch, and all tyres are new without running. You can show us the photos of broad to check the miles record, or invite professional inspection workers to check the running hours and condition. You can't assert it is second hand only depend on your subjective consciousness and dust rust appearance.
Attachments :
backhoe.JPG (1929.16 KB)
bolts in tool box.JPG (1377.05 KB)
engine with plate.JPG (1729.62 KB)
hyrdaulic.JPG (1776.99 KB)
tyre.JPG (1820.20 KB)
aw109913721 Uploaded evidence 2016-09-12 08:47:11
Content :
You know this is not a new tractor. Why do you keep denying it? You can see by the paint overspray on the wheels that this was an old tractor repainted. Refund now.
aw109913721 Uploaded evidence 2016-09-12 09:04:23
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The backhoe is new. That I do see and will agree to. There is no way to connect it but I see it's new.
aw109913721 Uploaded evidence 2016-09-12 09:07:28
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You are a scammer and pending this outcome, I will be watching with GREAT interest the decision handed down prior to my making this a multi-social media, email and website situation.
aw109913721 Uploaded evidence 2016-09-12 10:15:00
Content :
I wanted to continue with Alibaba and have bought as things before through them with what is planned to go further. All I wanted was a new tractor for my new farm which will definitely need more machinery in the form of generators, pumps and other items. A new tractor was a simple request yet you have lied consistently. Do you honestly think I would be going through all this rubbish if it wasn't the case? Why would I do this? What is my motive? The tractor is second-hand and the sooner you acknowledge that, the better. Honesty is the best policy, especially when dealing with a very unhappy customer. I'm guessing the customer is not right in your line of business. I have already spent $1000s getting this rubbish to my farm. You are a scammer. Anybody can see from the photos that this tractor has been in the field already. Get me an actual new tractor and we will talk business.
aw109913721 Uploaded evidence 2016-09-12 10:26:53
Content :
I can see this is not your first time in trouble with your shaky business practices. http://stop-scams.net/40668-shanghai-oriemac-machinery-equipment-co-ltd.html Will Alibaba will be featured with your entry into https://www.moneysmart.gov.au/scams/companies-you-should-not-deal-with
aw109913721 Uploaded evidence 2016-09-12 10:28:01
Content :
Alibaba .. it's not worth the trouble dealing with this ripoff artist
systemTask Evidence has been closed 2016-09-12 11:00:01
systemTask Evidence has been closed 2016-09-12 11:00:01
Alibaba Dispute Group Evidence is required for upload 2016-09-13 10:49:56
systemTask Evidence has been closed 2016-09-13 11:00:00
systemTask Evidence has been closed 2016-09-13 11:00:01
Alibaba Dispute Group Evidence is required for upload 2016-09-18 11:11:41
Content :
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case. Hi Mr. p g, This email is sent to you regarding your dispute on Trade Assurance order 76581790984601. May I ask if you mean that you have received the product now and your problem is the machine is not a new one? If yes, please kindly provide related pictures to approve what you claimed within 2 business days. I am waiting for your urgent reply. Respectfully, Ada Trade Dispute Mediation Department
aw109913721 Uploaded evidence 2016-09-19 01:12:13
Content :
I am not going to be at the property where the old tractor that lies in pieces that hasn't moved since delivery until next Monday and will not be able to respond with more photos until then.
aw109913721 Uploaded evidence 2016-09-19 01:13:32
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I have taken some photos. I will send them as well as getting some more on Monday.
aw109913721 Uploaded evidence 2016-09-20 01:41:14
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photo names say it all
aw109913721 Uploaded evidence 2016-09-20 01:45:57
Content :
Oriemac supplied a photo of a new tractor. I went on the advertisement and paid the money. After payment I start getting photos about the tractor. It's placed in a container in pieces. Assumptions are made by the seller that I'm some sort of tractor mechanic with the facilities to not only re-assemble the unit but get it running with no instructions. When you buy a new car, even after a long overseas trip, it is still new when it gets to its destination. It is in one piece, you are taken through its operation, you turn the key and drive away. You DO NOT need to get it cleaned and you DO NOT need to assemble it and IT IS actually new. So I get this "thing" that has probably been sitting at the back of the factory unable to be sold for reasons now obvious. Even a second hand vehicle gets instructions, starts straight away with a turn of the key. The backhoe lies next to the cab. It is actually new but who knows how it connects to the main unit. It is too bad Alibaba doesn't have a representative in Sydney as there would be no need for photos. Only a simple 2 minute inspection would show what I'm talking about is correct and true. I cannot figure out the seller's refusal to acknowledge this huge mistake; if it wasn't done on purpose. It will only serve to damage his company's reputation far beyond simply supplying what I ordered. It doesn't make sense. I'm sure Alibaba will be thinking twice about introducing Oriemac to further clients. I have told the seller to get a NEW assembled unit into a high container and send it here. Adding the 50 photos I have to your website is taking hours.
aw109913721 Uploaded evidence 2016-09-20 01:48:09
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photos names say it all. I have 49 photos to go
Attachments :
oldValveBlocks.JPG (1137.17 KB)
aw109913721 Uploaded evidence 2016-09-20 01:49:57
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photos names say it all.
aw109913721 Uploaded evidence 2016-09-20 01:51:42
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photos names say it all.
aw109913721 Uploaded evidence 2016-09-20 01:52:24
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photos names say it all.
aw109913721 Uploaded evidence 2016-09-20 01:53:13
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Why can't I upload photos even 1 at a time???????????????
aw109913721 Uploaded evidence 2016-09-20 01:56:03
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If you want proof there will need to be another way of getting photos to you
aw109913721 Uploaded evidence 2016-09-20 01:59:35
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and the longer I find myself stressed out by this ripoff, the more I'm going to make someone pay
aw109913721 Uploaded evidence 2016-09-20 02:02:16
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waiting for gj.mmstat.com ... waiting ... waiting ... waiting
aw109913721 Uploaded evidence 2016-09-20 02:05:09
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try this
aw109913721 Uploaded evidence 2016-09-20 02:05:09
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try this
aw109913721 Uploaded evidence 2016-09-20 03:33:16
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no luck
aw109913721 Uploaded evidence 2016-09-20 01:17:50
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file name says it all
aw109913721 Uploaded evidence 2016-09-20 02:51:30
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As this website does not allow uploads of pictures, you can find evidence at http://leycar.com.au/tractor/. This has photos of the trash that arrived. I'll get another 50 photos when I go back out to the property on Monday
aw109913721 Uploaded evidence 2016-09-20 02:53:38
Content :
It is not only the case that this tractor is nowhere near new, it doesn't operate and it is in pieces. Nothing like what I saw in the advertisement. It has sat where it was delivered. Nothing has moved.
aw109913721 Uploaded evidence 2016-09-20 06:22:14
Content :
http://leycar.com.au/tractor file list is BoltsMissingFromRustHolesHoldingWindowOn.JPG DamagedPaintRustwasNotTreatedUnknownRod2.JPG oldRustyToolbox.JPG oldPaintedHandleSwitchJustHangingLoose.JPG OnDoorRustyUnknownUse.JPG poorJob.JPG LooseWiringDoorSealComingAway.JPG whatIsThis.JPG repaintedAerialSnappedOff.JPG SomeSortofOldWaterTank.JPG RustyCheckerplatePipesandAHandleJustHeldOnByBolts.JPG BrokenRepaintedCables.JPG newSeatIthinkNot.JPG OldRadioCeilingFallingIn.JPG rustyScrewsHoldingSealNoBoltsForWindow.JPG oldValveBlocks.JPG wiresHangLooseWhereDoTheyGo.JPG HowCanANewTyreHaveOverspray.JPG PaintedMultipleTimesOldTractor.JPG ASwitchForSomethingWiresAreOldBurntTerminal.JPG boltsMissingSoCabinWindowComesAway.JPG SeatDamagedComingAwayFromWallRust.JPG DamagedPaintRustwasNotTreatedUnknownRod.JPG rustyRubbish.JPG newIsIt.JPG clearlyRepainted.JPG old.JPG oldDoorSealComingAway.JPG newIthinkNot.JPG whatDoesThisDo.JPG wiresHangingLooseConnectedtoNothing.JPG gearPlateMissingThruFloorNoBolts.JPG
cn1057458617 Uploaded evidence 2016-09-20 10:56:49
Content :
Hi Paul, thanks for all evidences you collected, we sent all pictures to factory; Engineer checked and clarified that the loader was kept in factory warehouse for months, so there are dust and rust. But they promised it’s absolute a new machine without use, it’s a stock machine but not second hand, you can’t find any signs of use though appearance looks old. We can explain pictures you doubted below. DamagedPaintRustwasNotTreatedUnknownRod2.JPG The paint was damaged during delivery, may be before shipment or in Sydney, after that it was rusted. oldRustyToolbox.JPG Toolbox was rusted, we supposed the reason is washing. oldPaintedHandleSwitchJustHangingLoose.JPG It’s normal handle switch except the dirty on it. OnDoorRustyUnknownUse.JPG It’s rusty due to shipment, we will ask operation manual from factory, so you will know what it use for. poorJob.JPG The details look not good, corresponding to its low price. LooseWiringDoorSealComingAway.JPG The loosing wire is prepared to connect main machine when you fix the cabin on it, and the door seal was complete before shipment, we suppose it was damaged by transport company in Sydney, since they put cabin on truck without protection. whatIsThis.JPG We will send you operation manual repaintedAerialSnappedOff.JPG It is repainted, factory admitted that they partly repainted it to make it looks good before delivery. SomeSortofOldWaterTank.JPG There is dust, rust on water tank. RustyCheckerplatePipesandAHandleJustHeldOnByBolts.JPG It’s a part of engine, connected by bolt, you will know what it is use for depend on operation manual. BrokenRepaintedCables.JPG The tube is easy to be aging when machine be placed in warehouse, on the other hand, it’s also proved the quality of tube is not good. BrokenRepaintedCables.JPG The same reason of aging due to long time stock. OldRadioCeilingFallingIn.JPG The radio? We don’t think it’s old. rustyScrewsHoldingSealNoBoltsForWindow.JPG As clarified, it was damaged during road transportation, so
cn1057458617 Uploaded evidence 2016-09-20 10:59:21
Content :
rustyScrewsHoldingSealNoBoltsForWindow.JPG As clarified, it was damaged during road transportation, so we need your sign note when you get machine from transport company, so we can ask claim. oldValveBlocks.JPG The valves rusted, obviously, but they are new valve, you can find there is no damage if open it. wiresHangLooseWhereDoTheyGo.JPG You will know how to connect when we send manual. HowCanANewTyreHaveOverspray.JPG Same reason, factory repainted it to make it good before delivery. PaintedMultipleTimesOldTractor.JPG It’s no painted twice, and not any mark, it’s used to place counterweight and battery. ASwitchForSomethingWiresAreOldBurntTerminal.JPG The switch is new but left its own location, we will check and let you know. newIsIt.JPG It’s dirty, but will be work good. Electric adjust unit. clearlyRepainted.JPG The scratch during delivery old.JPG Dirty oldDoorSealComingAway.JPG Same reason due to road transportation newIthinkNot.JPG Stock, looks dirty due to long time storage. whatDoesThisDo.JPG The switch of starter. gearPlateMissingThruFloorNoBolts.JPG It’s normal handle, there is no bolts. Anyhow, we will send operation manual, so you will know how to assemble it and operate it. And please check the manual in toolbox, we put it in before shipment, if it lost, we will send another to you by DHL. Please let me know your consignee address, so we can send it to you.
systemTask Evidence has been closed 2016-09-20 11:00:01
systemTask Evidence has been closed 2016-09-20 11:00:02
Alibaba Dispute Group Evidence is required for upload 2016-09-26 09:36:15
Content :
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case. Hi Mr. p g, This email is sent to you regarding your dispute on Trade Assurance order 76581790984601. I am so sorry for the machine problem you meet, rest assured I will help you contact your seller and ask them contact you and negotiate the solution.If you have any good suggestion, please feel free to tell me and then I will try to negotiate it with your seller.Restassuredthatifnoresolutionisreachedandthesellerdoesnotprovideprooftocountertheaccusation(orthesellerdoesnotcooperateduringthenegotiation),wewilldorelevantactionssuchaspublishthiscomplaintcaserecordonthedefendant'smini-siteonAlibaba.comfor90days.ButthisisthemostweAlibaba.comcoulddoforyou.I sincerely hope that this issue can be resolved as soon as possible. Respectfully, Ada Trade Dispute Mediation Department
cn1057458617 Uploaded evidence 2016-09-27 01:48:41
Content :
Hi Paul, please check the attached operate manual of wheel loader ZL10.
Attachments :
Operate manual wheel loader ZL10.pdf (471.32 KB)
cn1057458617 Uploaded evidence 2016-09-28 08:06:20
Content :
Oriemac Machinery Equipment (Shanghai) Co., Ltd. will refund 5% amount of wheel loader to customer, as the compensation of appearance defects.
Attachments :
INVOICE.pdf (1062.47 KB)
systemTask Evidence has been closed 2016-09-28 11:00:01
systemTask Evidence has been closed 2016-09-28 11:00:01
Alibaba Dispute Group Evidence is required for upload 2016-09-29 10:10:07
Content :
Pleasedonotreplytothisemail.Thismailboxisnotmonitoredandyouwillnotreceivearesponse. PleaselogintotherelatedTradeAssuranceordertocheckthestatusofyourcase. HiPg, ThankyouforcontactingAlibaba.ThisisAdaandIamgladtobeatyourservice. Afterchecking,Ifindthesellerdidprovidesolutionforthisproblem: refund 5% amount of wheel loader to customer.Howdoyouthinkaboutit? Please kindly tell me your choice within 2 business days.Pleasealsobeadvisedthat ifthereisnoagreementreachedinduetimeabouthowtosolvethistradedispute,whatwecandoisonlytoclosethiscomplaintcasewithonefinaljudgmentaccordingtotheproofswehavecollectedfromyoubothparties.Andifitisprovedthatthedefendantshouldbeartheresponsibilityforthistradedispute,thenaspunishmentwewillpublishthiscomplaintcaserecordonthedefendant’smini-siteonAlibaba.comfor90days.ThisistheutmostAlibaba.comcandoforyou. Wesincerelyhopethatthisissuecanberesolvedassoonaspossible. Respectfully, Ada TradeDisputeMediationDepartment
aw109913721 Uploaded evidence 2016-10-03 11:59:43
Content :
I have tried to send photos without luck.. http://leycar.com.au/tractor/alibabaResponse.txt
systemTask Evidence has been closed 2016-10-04 12:00:00
systemTask Evidence has been closed 2016-10-04 12:00:00
Alibaba Dispute Group Evidence is required for upload 2016-10-04 11:23:49
Content :
Pleasedonotreplytothisemail.Thismailboxisnotmonitoredandyouwillnotreceivearesponse. PleaselogintotherelatedTradeAssuranceordertocheckthestatusofyourcase. HiPg, ThankyouforcontactingAlibaba.ThisisAdaandIamgladtobeatyourservice. Personally I do want t o help you, but as I explained before, ifthereisnoagreementreachedinduetimeabouthowtosolvethistradedispute,whatwecandoisonlytoclosethiscomplaintcasewithonefinaljudgmentaccordingtotheproofswehavecollectedfromyoubothparties.Andifitisprovedthatthedefendantshouldbeartheresponsibilityforthistradedispute,thenaspunishmentwewillpublishthiscomplaintcaserecordonthedefendant’smini-siteonAlibaba.comfor90days.To minimum your loss, I would like to suggest you please kindly reconsider the solution provided by the seller within the last 1 business day. Or I am afraid I have to cancel the dispute. I am waiting for your reply.Sincerely, Ada TradeDisputeMediationDepartment
aw109913721 Uploaded evidence 2016-10-05 01:22:13
Content :
Ada, it's pretty clear you haven't read my response sent 2016-10-03 11:59:43 . I will be on the phone tomorrow. I strongly suggest you are there to answer my call
aw109913721 Uploaded evidence 2016-10-05 04:14:46
Content :
The seller tells me that I get a 5% discount on an old piece of machinery that lies in pieces and does not run?? Alibaba's reply to this is the company will be on their bad page for 90 days and they get away after that? What am I left with????? Is that some kind of joke?? As I expected.. further pictures were unable to be loaded so I updated the http://leycar.com.au/tractor/ website with 4 more pictures. tractorCabin.JPG, alibabaTradeAssurance.jpg, oriemac.jpg and tradeAssurance.jpg explained below.
aw109913721 Uploaded evidence 2016-10-05 04:15:14
Content :
In response to the seller's lies ... gearPlateMissingThruFloorNoBolts.jpg - that's how it is SUPPOSED to LOOK?? I have to find nuts and bolts to fix this "brand new" machinery? Factory admitted that they partly repainted it to make it looks good before delivery. Why does a "new" tractor need to be painted before delivery? The paint was damaged during delivery, may be before shipment or in Sydney, after that it was rusted. Rubbish, this is a tractor meant to be used on a farm. It doesn't rust easily, assuming its good quality of course. The old Toolbox was rusted, we supposed the reason is washing??? The loosing wire is prepared to connect main machine when you fix the cabin on it. How??? Even IF I had a workshop, there are no instructions. RepaintedAerialSnappedOff.JPG It is repainted, factory admitted that they partly repainted it to make it looks good before delivery. By snapping off parts?? BrokenRepaintedCables.JPG The tube is easy to be aging when machine be placed in warehouse, on the other hand, it’s also proved the quality of tube is not good. Are you finally adnmitting poor quality? Good, as per Alibaba's policy, refund. BrokenRepaintedCables.JPG The same reason of aging due to long time stock. It's not new then is it? OldRadioCeilingFallingIn.JPG The radio? We don’t think it’s old. Have you actually seen it? ASwitchForSomethingWiresAreOldBurntTerminal.JPG The switch is new but left its own location, we will check and let you know. I'm still waiting I won't go on any further. There's enough there for anyone to see that this is a ripoff.
aw109913721 Uploaded evidence 2016-10-05 04:15:53
Content :
Some facts .... FACT: Every time I look at this junk, I get physically ill about the money I've already lost and the trust and goodwill I was expecting promoted by a shiny web page FACT: I have already spent a third of the cost of the tractor and the junk has not moved from where it was dumped over a month ago. FACT: The tractor that I promised is shown in the picture oriemac.jpg. The junk I got in pieces is shown in tractorCabin.jpg. The tractor is under the tarpaulin. FACT: No mention was made to have a heavy machinery workshop to assemble this machine. FACT: There are no assembly instructions in the manual the seller attached. Going forward will create a dangerous health issue for anyone who drives this heavy machinery if assembled incorrectly FACT: I have a backhoe attachment with no instructions on what to do with it or how it connects FACT: The supplier's contract showed delivery to 704 Greywacke Road Twenty Forests. He still has not met the obligations to get it there as promised. So far, I have paid for it. FACT: The supplier assumed that I would accept the machinery in its given state and not make any noise about the poor quality of this multi-part delivery. He was wrong. FACT: You have received a lot of evidence CLEARLY showing that this machine is NOT new FACT: Your trade assurance webpage shown at tradeAssurance.jpg ensures 100% quality protection. AlibabaTradeAssurance.jpg clearly states that if the product quality does not meet the standards set in the contract, ie "a NEW machine straight from the factory", Alibaba.com will refund the covered amount of the payment. Well, you have a very unhappy customer. I highly advise that you do not side with this criminal. If Alibaba wishes to maintain its integrity for its clients and "Global Trade", I'd strongly advise not to release ANY funds to Oriemac. Oriemac won't be "refunding" anything as they better not already have the Trade Assured money. Here is my "negotiation".
aw109913721 Uploaded evidence 2016-10-05 04:16:26
Content :
I have already spent approx $3500 on this. The seller can have his "brand new" junk back, I'll have my $US8010 back and the seller can do whatever he likes with it. RELEASE THE TRADE ASSURED US$8100 BACK TO ME. It's that simple. I like this dispute page as it provides me with a single point of history and a great tool for reading by anyone who would like to deal with Alibaba should they find in favour of this ilk.
aw109913721 Uploaded evidence 2016-10-05 04:17:18
Content :
Ada, you are missing the point. This machinery is in pieces. I cannot use it.
aw109913721 Uploaded evidence 2016-10-05 04:18:27
Content :
Is this true?
Attachments :
tradeAssurance.jpg (142.24 KB)
aw109913721 Uploaded evidence 2016-10-05 04:19:40
Content :
What I was promised
Attachments :
oriemac.jpg (430.34 KB)
aw109913721 Uploaded evidence 2016-10-05 04:22:14
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What I've been provided with
Attachments :
tractorCabin.JPG (1286.44 KB)
aw109913721 Uploaded evidence 2016-10-05 04:26:56
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Is this true?
aw109913721 Uploaded evidence 2016-10-05 04:29:49
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Is this true
aw109913721 Uploaded evidence 2016-10-05 05:11:49
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.
aw109913721 Uploaded evidence 2016-10-05 05:40:30
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I could only upload 4 files.
aw109913721 Uploaded evidence 2016-10-05 05:41:05
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The loose wires are colour coded. There are no instructions for the assembly OR the backhoe
aw109913721 Uploaded evidence 2016-10-05 11:32:26
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If Alibaba is to honour its commitment to protect buyers' money and get a quality product, then the seller does not have a case at all. The feedback I'm getting from you is to take the 5% discount proposed by the seller for a piece of machinery I cannot use or you will cancel the dispute leaving me with nothing. It's take the seller's proposal or nothing. If this is what you're saying, I'd like to have another person go onto the case. My proposal is for the seller to take his machine back and I get my trade assured money back still being out $3500. I don't think you understand what I'm going through and what you've written by saying to take the seller's proposal or nothing is not fair or business-like. Especially when your front web page promises safety for money and guarantees quality or Alibaba will supply the refund.
systemTask Evidence has been closed 2016-10-06 12:00:00
systemTask Evidence has been closed 2016-10-06 12:00:00
Alibaba Dispute Group Evidence is required for upload 2016-10-06 06:36:23
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Pleasedonotreplytothisemail.Thismailboxisnotmonitoredandyouwillnotreceivearesponse. PleaselogintotherelatedTradeAssuranceordertocheckthestatusofyourcase. HiPg, ThankyouforcontactingAlibaba.ThisisAdaandIamgladtobeatyourservice. Personally I do want t o help you, but as I explained before, since the convered service you choose is pre-shippment , so the Trade Assurance service is close after shipping. Hope you can understand it. ifthereisnoagreementreachedinduetimeabouthowtosolvethistradedispute,whatwecandoisonlytoclosethiscomplaintcasewithonefinaljudgmentaccordingtotheproofswehavecollectedfromyoubothparties.Andifitisprovedthatthedefendantshouldbeartheresponsibilityforthistradedispute,thenaspunishmentwewillpublishthiscomplaintcaserecordonthedefendant’smini-siteonAlibaba.comfor90days. To minimum your loss, I would like to suggest you please kindly reconsider the solution provided by the seller within the last 1 business day. Or I am afraid I have to cancel the dispute. I am waiting for your reply. Sincerely, Ada TradeDisputeMediationDepartment
aw109913721 Uploaded evidence 2016-10-06 07:30:29
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Of course the scammer at Oriemac is happy to give $500 off, They still owe me $1400 for the delivery. If Alibaba wishes to deal with lies and deceit, two can play at that game.
aw109913721 Uploaded evidence 2016-10-06 07:35:01
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YOU introduced me to Oriemac, therefore it is your responsibility
Alibaba Supplier Scam Alert!!!
Please do yourself a favor and read my whole post, as what I am about to share with you will save you thousands if not millions of dollars and tons of headache.
If you are sourcing for Sports, Fitness or Home & Kitchen related products. Do whatever you can to AVOID the following supplier (you may want to copy and paste to your notes for permanent reference).
Company Name: Nantong Jinruite Technology Development Company
Company:
http://jinruite.en.alibaba.com
https://ntjingu.en.alibaba.com - sister company
Staff including: April Sue(Sales Manager), Amy Zhao (Sales Director), Rose King (Owner)
We've done business with Nantong Jinruite since Dec. 2014. We have placed numerous orders with them, and their product quality has been somewhat satisfactory with only minor quality issues.
Just when they earned our trust, we placed a very large order with them in the beginning of 2016. At that time little did we know that the factory had decided go behind our back and switch out the material on the most important component of the product just to cut cost and pocket the difference. Because they used an inferior material, the product couldn’t sustain long term use and it actually has become a safety hazard. (Even an inspection company would not be able to detect the problem. As the inferior substitute looked very solid from the appearance.)
So you can only imagine what happened next. As soon as we found out that the product material has been changed, we stopped selling immediately and requested Amazon to destroy all the inventory. But by then thousands of units have been sold. Soon enough the product listing is flooded with negative reviews and our star rating tanked.
It gets worse… The factory agreed to give us replacements only if we agreed to pay for the shipping. So we to pay for the shipping again plus unexpected local charges (they changed from FOB to EXW without our consent) and waited for 40 days for them to manufacture the replacement and ship over to Amazon.
The factory promised to make only the best quality products from then on. But to our disappointment, the replacements arrived with numerous issues and the quality was significantly worse than previous orders.
And the damage didn’t just stop there! Unfortunately just before we found out they switched the material before issuing us replacements, we placed another large order with them. We already lost trust with them, so we asked them to provide samples for our approval before they can start the mass production.
Just as expected, the samples arrived with numerous quality issues again. Products were sloppily put together with ugly-looking weld lines in the plastic. Pins that held the product together were so loose that they were ready to pop. Even the color was wrong on the product and packaging for one variation!
We told them that the samples are not acceptable and the mass production should not be started unless they improve the quality. The factory said too bad the mass production was done and awaiting assembly, before we’ve seen the samples!!!
After months of back and forth of emailing them, they accepted they are at fault, but later on they would deny and dodge it. Truly, the worst customer service ever! The sales person I dealt with reacted very immaturely and unprofessionally - like a teenage girl. So I asked to do business with someone else in the company hoping to resolve the issues. Contacted the Owner-in both (Chinese and English) but no response. Contacted the Sales Director - no response either. In the end, I saw that they are not going to solve the quality issues and superseding our authority was unforgivable, I told them we will need our deposit back and we no longer wish to proceed with the order.
Their response was:
You know, this is China. According to Chinese law, deposit money is non-refundable. We are a professional and honest factory. That's why we are trying our best to match your requirements, and make you feel satisfied.
Before all these happened, the product was generating about $25,000.00 in sales for us on Amazon. But with the drop of star rating and sales ranking, now the product is only making 1/4 of what it used to. And we are still getting negative reviews every now and then!
Nantong Jinruite Technology Development Company never held themselves accountable for their actions nor did they care that they had ruined our brand reputation and caused us great financial loss. Instead they continued to boast the replacements as if it was the best favor ever. It’s almost laughable that they still claimed that they are an honest, trustworthy, reliable company.
With refunds, replacements, shipping, disposal fees, lost sales and deposit money, we calculated that doing business with this factory has cost us at least $50,000.00 to $100,000.00!!!
This is a truly a very expensive lesson that we learned. So be wise and DO NOT repeat our mistake. If you are looking for a supplier, look elsewhere. If you are already doing business with them, you’d better switch before they find the opportune moment and pull the same “bait and switch” and “non-refundable deposit”stunt on you and destroy the business that you’ve spent years to build.
Please feel free to reply to this should you have further questions, I’d be happy to answer them.