I had my pool serviced by Alex Shapiro owner of Pool Monkey out of Mesa Arizona. I will use the term serviced loosely. My pool had black mold and algae for the duration of service. I continued to use the same company as I had used them years prior under different ownership and believe in loyalty. This was a mistake.
After repeatedly pointing out the fact that the technician was arriving with algae and mold, taking photos of the algae and mold, and then leaving it with algae and mold, little to no action was taken to correct the situation.
Finally I was able to get a course correction after draining the pool personally and being advised they would need to acid wash. I'm not sure why there was no action taken to remove the mold the 9 months prior. Ultimately I removed funds from the rental account until the situation was rectified.
Post acid wash (8 months into the issue), the pool looked great- the exact way you would expect a pool to look that recives service. It was sparkling for about one maybe two weeks. After that week or so, it went back to growing black mold and algae. Two weeks later it looked like it wasn't acid washed at all.
Alex Shapiro Reviews
I had my pool serviced by Alex Shapiro owner of Pool Monkey out of Mesa Arizona. I will use the term serviced loosely. My pool had black mold and algae for the duration of service. I continued to use the same company as I had used them years prior under different ownership and believe in loyalty. This was a mistake.
After repeatedly pointing out the fact that the technician was arriving with algae and mold, taking photos of the algae and mold, and then leaving it with algae and mold, little to no action was taken to correct the situation.
Finally I was able to get a course correction after draining the pool personally and being advised they would need to acid wash. I'm not sure why there was no action taken to remove the mold the 9 months prior. Ultimately I removed funds from the rental account until the situation was rectified.
Post acid wash (8 months into the issue), the pool looked great- the exact way you would expect a pool to look that recives service. It was sparkling for about one maybe two weeks. After that week or so, it went back to growing black mold and algae. Two weeks later it looked like it wasn't acid washed at all.