My mother's Alert 1 medical alarm system had been unplugged and out of service when another alarm system was installed. I called what I thought was the correct number to cancel the service, and heard no more. I did not notice being charged 3 months later for the service. The company called my mother's number once and spoke to a family member about the service, who mistakenly thought it was the new provider, and apparently left one generic message with me. At no time did Alert 1 contact me in writing about the system not being connected, despite never receiving an adequate explanation for the equipment not functioning.
I finally received an invoice in writing six months after the unit had been unplugged. Alert 1 never notified me in writing of any problem and made completely inadequate attempts to find out why the unit was unplugged. After many hours of negotiation, I was finally able to receive a credit for only one of the three invoices I paid after the unit was unplugged.
Although I understand now that the company required return of their equipment before cancelling the account, the company's handling of this problem raises serious questions about their trustworthiness. If an elderly person unplugs a unit and Alert 1 makes only one call to find out what happened and doesn't get an answer, they feel they have fulfilled their legal obligation. Clearly an elderly person could mistakenly unplug the unit and Alert 1 will make only the most minimal effort to find the cause, putting any senior at risk.
Given the life-saving service Alert 1 claims to provide, minimal effort may fulfill their legal obligation, but it in no way fulfills their moral obligation nor any sense of minimal customer service.
This is a medical alert fall system worn around neck Which cost $400.00.
First large button went off 4 times while standing and moving normally. I called in and reported this. I was sent a smaller button which they said was not as sensitive. The second one I wore it for a couple of weeks and that too was setting the machine off, since I continued to hit the cancel button several times more. When I called to complain no one told me I could return this system, since I had only 30 days to do so.
One day I left the house to take my car to Kia Dealers for something ordered to be installed. Before I got in the car I removed something to put in shed. While driving to Kia Dealers, my daughter called and said the Fire Department was at my house. They said my Alert1 was set off. i was in shock, since I was fine and driving in my car.
I called as soon as I got home. The woman I talked to for awhile, since I was angry, finally admitted to me that they were having problems with these items; however, I could not get any refund, since I my 30 days were up. She said this was something new they were using and she felt really bad about my situation.
I was informed by someone else that I paid for this for one year and could not get any money back. I cannot wear it now, since I am afraid I will set it off again. It is hanging from a drawer knob beside my bed. i feel I have been conned into buying someting defective because I am elderly and an easy target. Their sithe has no where to warn another elderly person.
I now have to find another Medical Alert devise and am stuck with one that does not work as it is advertised it should.
Alert1 Reviews
My mother's Alert 1 medical alarm system had been unplugged and out of service when another alarm system was installed. I called what I thought was the correct number to cancel the service, and heard no more. I did not notice being charged 3 months later for the service. The company called my mother's number once and spoke to a family member about the service, who mistakenly thought it was the new provider, and apparently left one generic message with me. At no time did Alert 1 contact me in writing about the system not being connected, despite never receiving an adequate explanation for the equipment not functioning.
I finally received an invoice in writing six months after the unit had been unplugged. Alert 1 never notified me in writing of any problem and made completely inadequate attempts to find out why the unit was unplugged. After many hours of negotiation, I was finally able to receive a credit for only one of the three invoices I paid after the unit was unplugged.
Although I understand now that the company required return of their equipment before cancelling the account, the company's handling of this problem raises serious questions about their trustworthiness. If an elderly person unplugs a unit and Alert 1 makes only one call to find out what happened and doesn't get an answer, they feel they have fulfilled their legal obligation. Clearly an elderly person could mistakenly unplug the unit and Alert 1 will make only the most minimal effort to find the cause, putting any senior at risk.
Given the life-saving service Alert 1 claims to provide, minimal effort may fulfill their legal obligation, but it in no way fulfills their moral obligation nor any sense of minimal customer service.
This is a medical alert fall system worn around neck Which cost $400.00.
First large button went off 4 times while standing and moving normally. I called in and reported this. I was sent a smaller button which they said was not as sensitive. The second one I wore it for a couple of weeks and that too was setting the machine off, since I continued to hit the cancel button several times more. When I called to complain no one told me I could return this system, since I had only 30 days to do so.
One day I left the house to take my car to Kia Dealers for something ordered to be installed. Before I got in the car I removed something to put in shed. While driving to Kia Dealers, my daughter called and said the Fire Department was at my house. They said my Alert1 was set off. i was in shock, since I was fine and driving in my car.
I called as soon as I got home. The woman I talked to for awhile, since I was angry, finally admitted to me that they were having problems with these items; however, I could not get any refund, since I my 30 days were up. She said this was something new they were using and she felt really bad about my situation.
I was informed by someone else that I paid for this for one year and could not get any money back. I cannot wear it now, since I am afraid I will set it off again. It is hanging from a drawer knob beside my bed. i feel I have been conned into buying someting defective because I am elderly and an easy target. Their sithe has no where to warn another elderly person.
I now have to find another Medical Alert devise and am stuck with one that does not work as it is advertised it should.