Alaska Airline & Air BNB via CaboVillas.com refuse to refund ICU nurse for travel plans in April 2020. Both corporations claim that COVID-19 doesn’t apply to their extenuating circumstances. The nurse works at the ICU in UCLA and was planning on getting married this summer, and the wedding has also been cancelled due to COVID.
Please share this story about the injustices being done to a dedicated healthcare worker during this pandemic. She is not only working around the clock to help ensure the health and safety of others, but is being completely taken advantage of by the airline and air bnb. The airline changed their cancellation policy to ensure they wouldn’t have to lose money by not allowing refunds on any tickets.
The airline representative blatantly told the nurse/bride this on the phone.
On June 5th, I applied for a Alasaka Airlines credit card. I was approved instantly for a 5K credit and told that if I want to use the card immediately, I could. I proceeded to print out the temporary information, which had no expiration date or contact information, but which did state that my card should arrive in 7-10 business days.
At the time of the incident I had charged over $1300 on it with no issues using the credit card number, expiration date, and CVV given to me via the online application process via the Alsaka website. The credit card had not arrived by the time I left on a short 3 days trip to New Mexico to make our visit to three tweens we are adopting from foster care.
I had made reservations at Motel 6 and called Motel 6 to confirm they went through. Our room was being held and we had a credit card on file they told us. Our flight was delayed due to "lost paperwork" at our flight origin as we sat for two hours in a hot plane. When we arrived in Seattle, our flight was delayed again....for five hours. While waiting, I called to let the motel know that we would be arriving later than expected.
I was told that our room at been canceled because the card did not go through. Alsaksa Airlines customer service gave me the phone number to contact the credit card company. I was in a panic. The last thing three tweens in foster care needed was another disappointment, especially from adoptive parents. Housing was scarce due to the Senior Olympics in Albuquerque, NM and I had already spent hours just locating a rental car and trying to find a motel room.
The next cheapest rooms were over $175/nite...something I could not afford. I called the number give me and was connected to a customer service rep who told me that Motel 6 had canceled. When I challenged this, he stated that my "temp info" is "not valid." After clarification, he stated that the expirations dates were wrong. I stated that it is what is written on my paper.
He stated that the temporary information is provided by Alaska Airlines and not Bank of America and is not valid. They could not tell me how or when it became invalid. They stated that I have to wait now until I get my physical card and that it takes 4-6 days. I stated the paper I have in front of me states it takes 7-10 BUSINESS days. I appleid 6/5. (It had been 9 business days.) They asked if there was something on the paper showign how long the temporary was good for.
I stated no (there isn't). So, here I am in Seattle, WA on my way to Albuquerque, NM to meet my adoptive children for the first time and I am without housing because my credit card is canceled without notice, text, email, or any other communcation. Bank of America blames it on Alaska Airlines. I have no way of knowing who to contact. I ask that they reimburse me for the difference in motel costs. They refuse. They state they can expediate my new physical card... but I have no place for them to expediate it to since I have no housing!
They tell me that they can "add an authorization to the card" that will allow me to continue using my temporary card. They seem to miss the point. My housing was canceled becasue of them. I ask if they can help with the difference in costs since it was their fault..and am told no...they never provide compensation. I was told a complaint was filed. I'm unsure what this means or how it helps me. I'm in tears and distraught. A few kind passengers offer to help me find some housing and I locate a place, waking up the homeowner at 2 in the morning, an extra 15 mlies away from our original distination...then waking her again at 3am when our flight was delayed again.
Our flight arrives in at 5am, 5 hours late...we don't get to bed until 6am and need to meet our new kiddos at 8am...short, very stressful night. BEWARE! The way this was handled was wrong. We "officially" cancelled our card. We are now home and our new physical card has arrived. It is being shredded. We are disappointed. Alsaka, there is a disconnect somewhere in the process that shouldn't be there.
I used to be a member of Alaska Airlines/Horizon Air member #78735___ however despite having flown several flights with them over the past year, I cannot seem to get hold of their mileage plan office 1-800-654-5669. When I call this number, they say they are busy and rather than endure a long wait time, to allow them to call back. However they never do. On the dial phone, you talk to a robot and they put you on hold forever. They mileage plan seems to be calculating effort to NOT want you to be a mileage plan member.
They also seem to be trying to transition members away from alaskair.com/mileage_plan to alaskairpartnermiles.com. But the way they seem to be doing this is through running a relatively unhelpful website at their old mileage plan office or website.
To their credit, they found a first-class seat for me on Thanksgiving so I could fly home last year. However, as you would expect, the price was at least twice what it would normally cost. And the service at Alaska is really superficial. They base their service on your "ticket class." All the airlines do, but Alaska is particularly biased, and the customers are always trying to pretend they are all "first class." The stewardess snubbed me in the first class section because "I refused their breakfast." Sorry, I already had some breakfast at SeaTac earlier, and so I didn't need another breakfast.
So I can't ever get my miles logged in because I haven't been able to reinstate my membership. They don't call you back. They make it hard to contact them on phone or online through becoming a huge time-sponge. I mean, if I had HOURS to dink around, which I sure the heck don't.
Of course, that said, the main thing is they do get you there safely. I just think that between the customers and the service, it's not very pleasant flying with them. Of course, most of the customers at most other airlines are no longer very pleasant either. Delta seems to be my favorite for nicer people and good customer service. I just don't recall anything markedly unpleasant on Delta like in the other airlines such as United or American.
By pleasant customers, I mean people who are not totally into themselves; whether hauling in a great bag of food, or spending their entire time on gadgets, or nerding out on gadgets as a way of showing off, or trying to disrespect you using the most common demographic indicators (totally based on appearances of course, then on political prejudice, then on religious prejudice, then on worldviews, etc, etc).
Since 9-11, there has been this noticeable downtrending in pleasantries, courtesy, consideration, everything, so of course, even in traveling, it's become more and more of a jockeying type perspective.
So I rather really not be any mileage plan customers, since they really don't give a eff whether you get their air miles or not, since that too, becomes sort of a club-membership consumer-based care orientation
Alaska Airlines, Inc. Reviews
Alaska Airline & Air BNB via CaboVillas.com refuse to refund ICU nurse for travel plans in April 2020. Both corporations claim that COVID-19 doesn’t apply to their extenuating circumstances. The nurse works at the ICU in UCLA and was planning on getting married this summer, and the wedding has also been cancelled due to COVID.
Please share this story about the injustices being done to a dedicated healthcare worker during this pandemic. She is not only working around the clock to help ensure the health and safety of others, but is being completely taken advantage of by the airline and air bnb. The airline changed their cancellation policy to ensure they wouldn’t have to lose money by not allowing refunds on any tickets.
The airline representative blatantly told the nurse/bride this on the phone.
On June 5th, I applied for a Alasaka Airlines credit card. I was approved instantly for a 5K credit and told that if I want to use the card immediately, I could. I proceeded to print out the temporary information, which had no expiration date or contact information, but which did state that my card should arrive in 7-10 business days.
At the time of the incident I had charged over $1300 on it with no issues using the credit card number, expiration date, and CVV given to me via the online application process via the Alsaka website. The credit card had not arrived by the time I left on a short 3 days trip to New Mexico to make our visit to three tweens we are adopting from foster care.
I had made reservations at Motel 6 and called Motel 6 to confirm they went through. Our room was being held and we had a credit card on file they told us. Our flight was delayed due to "lost paperwork" at our flight origin as we sat for two hours in a hot plane. When we arrived in Seattle, our flight was delayed again....for five hours. While waiting, I called to let the motel know that we would be arriving later than expected.
I was told that our room at been canceled because the card did not go through. Alsaksa Airlines customer service gave me the phone number to contact the credit card company. I was in a panic. The last thing three tweens in foster care needed was another disappointment, especially from adoptive parents. Housing was scarce due to the Senior Olympics in Albuquerque, NM and I had already spent hours just locating a rental car and trying to find a motel room.
The next cheapest rooms were over $175/nite...something I could not afford. I called the number give me and was connected to a customer service rep who told me that Motel 6 had canceled. When I challenged this, he stated that my "temp info" is "not valid." After clarification, he stated that the expirations dates were wrong. I stated that it is what is written on my paper.
He stated that the temporary information is provided by Alaska Airlines and not Bank of America and is not valid. They could not tell me how or when it became invalid. They stated that I have to wait now until I get my physical card and that it takes 4-6 days. I stated the paper I have in front of me states it takes 7-10 BUSINESS days. I appleid 6/5. (It had been 9 business days.) They asked if there was something on the paper showign how long the temporary was good for.
I stated no (there isn't). So, here I am in Seattle, WA on my way to Albuquerque, NM to meet my adoptive children for the first time and I am without housing because my credit card is canceled without notice, text, email, or any other communcation. Bank of America blames it on Alaska Airlines. I have no way of knowing who to contact. I ask that they reimburse me for the difference in motel costs. They refuse. They state they can expediate my new physical card... but I have no place for them to expediate it to since I have no housing!
They tell me that they can "add an authorization to the card" that will allow me to continue using my temporary card. They seem to miss the point. My housing was canceled becasue of them. I ask if they can help with the difference in costs since it was their fault..and am told no...they never provide compensation. I was told a complaint was filed. I'm unsure what this means or how it helps me. I'm in tears and distraught. A few kind passengers offer to help me find some housing and I locate a place, waking up the homeowner at 2 in the morning, an extra 15 mlies away from our original distination...then waking her again at 3am when our flight was delayed again.
Our flight arrives in at 5am, 5 hours late...we don't get to bed until 6am and need to meet our new kiddos at 8am...short, very stressful night. BEWARE! The way this was handled was wrong. We "officially" cancelled our card. We are now home and our new physical card has arrived. It is being shredded. We are disappointed. Alsaka, there is a disconnect somewhere in the process that shouldn't be there.
I used to be a member of Alaska Airlines/Horizon Air member #78735___ however despite having flown several flights with them over the past year, I cannot seem to get hold of their mileage plan office 1-800-654-5669. When I call this number, they say they are busy and rather than endure a long wait time, to allow them to call back. However they never do. On the dial phone, you talk to a robot and they put you on hold forever. They mileage plan seems to be calculating effort to NOT want you to be a mileage plan member.
They also seem to be trying to transition members away from alaskair.com/mileage_plan to alaskairpartnermiles.com. But the way they seem to be doing this is through running a relatively unhelpful website at their old mileage plan office or website.
To their credit, they found a first-class seat for me on Thanksgiving so I could fly home last year. However, as you would expect, the price was at least twice what it would normally cost. And the service at Alaska is really superficial. They base their service on your "ticket class." All the airlines do, but Alaska is particularly biased, and the customers are always trying to pretend they are all "first class." The stewardess snubbed me in the first class section because "I refused their breakfast." Sorry, I already had some breakfast at SeaTac earlier, and so I didn't need another breakfast.
So I can't ever get my miles logged in because I haven't been able to reinstate my membership. They don't call you back. They make it hard to contact them on phone or online through becoming a huge time-sponge. I mean, if I had HOURS to dink around, which I sure the heck don't.
Of course, that said, the main thing is they do get you there safely. I just think that between the customers and the service, it's not very pleasant flying with them. Of course, most of the customers at most other airlines are no longer very pleasant either. Delta seems to be my favorite for nicer people and good customer service. I just don't recall anything markedly unpleasant on Delta like in the other airlines such as United or American.
By pleasant customers, I mean people who are not totally into themselves; whether hauling in a great bag of food, or spending their entire time on gadgets, or nerding out on gadgets as a way of showing off, or trying to disrespect you using the most common demographic indicators (totally based on appearances of course, then on political prejudice, then on religious prejudice, then on worldviews, etc, etc).
Since 9-11, there has been this noticeable downtrending in pleasantries, courtesy, consideration, everything, so of course, even in traveling, it's become more and more of a jockeying type perspective.
So I rather really not be any mileage plan customers, since they really don't give a eff whether you get their air miles or not, since that too, becomes sort of a club-membership consumer-based care orientation