They have now had two of these defective fixtures rupture, due to a weld / seam breakage in both cases. Upon further research, this is a reaonably common occurance when reading more Amazon reviews.
On the first defect case, they issued a replacement - and I was hoping this was a one-off issue (one-off manufacturing defect). I reinstalled, and after 13 months of use the new one ruptured along a seam, as well - same issue.
I contact AKDY directly; and was told by an associate there that they would issue a refund - and I have record of this in email. However, after trying to follow up to arrange the details of this - they are now reneging on this response and saying that they will only provide a replacement. I don't want a replacement. Further, they are going back on what they originally said.
These are 2 defects on 2 showerhead fixtures, over the course of roughly 15 months.
I would stay away from this company and product, and I hope Amazon takes corrective action to ensure it can maintain a minimum level of quality and customer service in the products that it carries.
AKDY Trading Inc. Reviews
They have now had two of these defective fixtures rupture, due to a weld / seam breakage in both cases. Upon further research, this is a reaonably common occurance when reading more Amazon reviews.
On the first defect case, they issued a replacement - and I was hoping this was a one-off issue (one-off manufacturing defect). I reinstalled, and after 13 months of use the new one ruptured along a seam, as well - same issue.
I contact AKDY directly; and was told by an associate there that they would issue a refund - and I have record of this in email. However, after trying to follow up to arrange the details of this - they are now reneging on this response and saying that they will only provide a replacement. I don't want a replacement. Further, they are going back on what they originally said.
These are 2 defects on 2 showerhead fixtures, over the course of roughly 15 months.
I would stay away from this company and product, and I hope Amazon takes corrective action to ensure it can maintain a minimum level of quality and customer service in the products that it carries.