After much delay, in May 2021, travellers who had seen their flights cancelled due to Covid-19 cancellations were finally eligible to file for a refund with the airlines. I completed my request on May 13th. To my delight, on June 22nd, I received an email confirming that the refund would be processed and would appear in my credit card account within 5 to 10 days.
We left on vacation in early July knowing that our money would be in the account and would help balance off the expenses we were making. To our surprise, no credit was ever put through to our account.
Since then, I have made numerous calls to Air Transat and have even written to their customer service. I have been told that the file has to be processed manually because of complications. But when is this going to happen?
I strongly feel that the company is legally responsible for having confirmed in writing, in June, that my request for refund had been processed and that the money was on the way. They confirmed in writing and they must act accordingly!
Monday, December 16, 2019 Regarding: Very Serious Complaint Against Air Transat A.T. Inc. Dear Air Transat A.T. Inc. Executive: My Sister Lorraine Kiely and her close Friend, Lorena Ponzi flew with Air Transat back on Wednesday, August 28th, 2019 and Had A Horrible Airport/Baggage and/or In-Flight Experience! Please Note: I am Going To Explain My Sister and Her Friend's Complaint Letter To The Best Of My Ability And If Anything Does Not Make Sense, Then I Will Provide You With Direct Contact Information So That You Can Get Directly In Touch With My Sister. Thank You. To Start Off: The Female Employee at the Airport Check-In Department told them that Their Luggage Was Overweight and Then She Measured Their Hand Luggage and said it Was Overweight. Moving Right Along: They Were Going To Stick More Stuff In Their Supposedly Overweight Luggage Since They Were Already Paying For It! Moving Right Along: Then She Said That She Measured Each Luggage and said that If I Hold These Two (2) Cases and You Hold Those Two (2), Even Though They Were Not Theirs, Like I Was Holding One (1) Of Yours And You Were Holding On To One (1) Of Mine, Then We Will Be Within The Limits! That Is What She Said, so They Did Not Put Any More Luggage In The Overweight Suitcase(s). Moving Right Along: Then She Forgot To Tag It so When We Got To The Other Check-In Area, She Weighed Them and said that It Was Overweight and We Asked If We Could Combine Them and she said, No, It Does Not Work Like That and They Had To Pay Again For A Second (2nd) Suitcase.
Regardless, Your Legitimate Customers Who Have Worked So Hard Their Whole Life Have Been Extremely and Disgustingly Ripped Off By At Least $81.54 And An Additional $65.00 According To Your Customer's Feedback and Receipts/Documentation. This Is Far From What I Call Legitimate And Righteous Customer Service and Your Customers Deserve To Be Refunded For The Additional Ripped Off Amount(s) That They Have Incurred. They Are Not Interested In Your So Called Transportation and/or Flight Vouchers By Any Means! You Are A Multi-Billion Dollar Company And Can Afford To Take Care Of Your Customers Respectfully And Properly And So Far You Have Totally Failed In Every Aspect! Moving Right Along: I Want To Further Apologize For Not Writing You This Letter Of Very Serious Complaint Any Sooner, but My Sister Did Not Know Who To Contact And Preferred ME To Take The Initiative To Spend Several Hours Online To Write You Out This Very Angry, Upset And Emotional Letter To Let You Know That This Type Of Corporate Financial Abuse Taken Against Your Legitimate Customers Will Not Go Ignored, Nor Be Tolerated In Any Capacity!
Enclosed, in the attachments, please find copies of their Receipts, Flight Itinerary and Other Related Documentation for your reference and further review. Howard Paul Shore Angry And Upset Air Transat A.T. Inc. Customers On Behalf Of Mrs. Lorraine Kiely And Ms. Lorena Ponzi, Your Customers =================================================================== Airline's Response: Back On Sunday, December 22, 2019, some female employee by the name of Maria, Customer Relations Specialist Purposely and Deliberately Offered My Sister and Her Friend Nothing For the Money That They Illegally Stolen From Them During Their Baggage Check-In Experience. I knew this BullS**t was going to happen! They do Not Care About The Customer and Only Care About the Wallet. Enclosed, in the attachment, please find a copy of Maria's Negative, Selfish, Disgusting, Filthy, Fake Response letter for your reference and further review. Please Do Yourself A Big Favor And Do Not Use Air Transat For Your Travel Experience! They Will Rip You Off And Steal Your Money Any Way That They Can Like They Did To My Sister And Her Friend. Thank you. Sincerely yours, Howard Paul Shore Angry and Pissed Off Air Transat A.T. Inc. Customer On Behalf Of Mrs. Lorraine Kiely And Ms. Lorena Ponzi, Your Customers /HPS
Air Transat Reviews
After much delay, in May 2021, travellers who had seen their flights cancelled due to Covid-19 cancellations were finally eligible to file for a refund with the airlines. I completed my request on May 13th. To my delight, on June 22nd, I received an email confirming that the refund would be processed and would appear in my credit card account within 5 to 10 days.
We left on vacation in early July knowing that our money would be in the account and would help balance off the expenses we were making. To our surprise, no credit was ever put through to our account.
Since then, I have made numerous calls to Air Transat and have even written to their customer service. I have been told that the file has to be processed manually because of complications. But when is this going to happen?
I strongly feel that the company is legally responsible for having confirmed in writing, in June, that my request for refund had been processed and that the money was on the way. They confirmed in writing and they must act accordingly!
Monday, December 16, 2019 Regarding: Very Serious Complaint Against Air Transat A.T. Inc. Dear Air Transat A.T. Inc. Executive: My Sister Lorraine Kiely and her close Friend, Lorena Ponzi flew with Air Transat back on Wednesday, August 28th, 2019 and Had A Horrible Airport/Baggage and/or In-Flight Experience! Please Note: I am Going To Explain My Sister and Her Friend's Complaint Letter To The Best Of My Ability And If Anything Does Not Make Sense, Then I Will Provide You With Direct Contact Information So That You Can Get Directly In Touch With My Sister. Thank You. To Start Off: The Female Employee at the Airport Check-In Department told them that Their Luggage Was Overweight and Then She Measured Their Hand Luggage and said it Was Overweight. Moving Right Along: They Were Going To Stick More Stuff In Their Supposedly Overweight Luggage Since They Were Already Paying For It! Moving Right Along: Then She Said That She Measured Each Luggage and said that If I Hold These Two (2) Cases and You Hold Those Two (2), Even Though They Were Not Theirs, Like I Was Holding One (1) Of Yours And You Were Holding On To One (1) Of Mine, Then We Will Be Within The Limits! That Is What She Said, so They Did Not Put Any More Luggage In The Overweight Suitcase(s). Moving Right Along: Then She Forgot To Tag It so When We Got To The Other Check-In Area, She Weighed Them and said that It Was Overweight and We Asked If We Could Combine Them and she said, No, It Does Not Work Like That and They Had To Pay Again For A Second (2nd) Suitcase.
Regardless, Your Legitimate Customers Who Have Worked So Hard Their Whole Life Have Been Extremely and Disgustingly Ripped Off By At Least $81.54 And An Additional $65.00 According To Your Customer's Feedback and Receipts/Documentation. This Is Far From What I Call Legitimate And Righteous Customer Service and Your Customers Deserve To Be Refunded For The Additional Ripped Off Amount(s) That They Have Incurred. They Are Not Interested In Your So Called Transportation and/or Flight Vouchers By Any Means! You Are A Multi-Billion Dollar Company And Can Afford To Take Care Of Your Customers Respectfully And Properly And So Far You Have Totally Failed In Every Aspect! Moving Right Along: I Want To Further Apologize For Not Writing You This Letter Of Very Serious Complaint Any Sooner, but My Sister Did Not Know Who To Contact And Preferred ME To Take The Initiative To Spend Several Hours Online To Write You Out This Very Angry, Upset And Emotional Letter To Let You Know That This Type Of Corporate Financial Abuse Taken Against Your Legitimate Customers Will Not Go Ignored, Nor Be Tolerated In Any Capacity!
Enclosed, in the attachments, please find copies of their Receipts, Flight Itinerary and Other Related Documentation for your reference and further review. Howard Paul Shore Angry And Upset Air Transat A.T. Inc. Customers On Behalf Of Mrs. Lorraine Kiely And Ms. Lorena Ponzi, Your Customers =================================================================== Airline's Response: Back On Sunday, December 22, 2019, some female employee by the name of Maria, Customer Relations Specialist Purposely and Deliberately Offered My Sister and Her Friend Nothing For the Money That They Illegally Stolen From Them During Their Baggage Check-In Experience. I knew this BullS**t was going to happen! They do Not Care About The Customer and Only Care About the Wallet. Enclosed, in the attachment, please find a copy of Maria's Negative, Selfish, Disgusting, Filthy, Fake Response letter for your reference and further review. Please Do Yourself A Big Favor And Do Not Use Air Transat For Your Travel Experience! They Will Rip You Off And Steal Your Money Any Way That They Can Like They Did To My Sister And Her Friend. Thank you. Sincerely yours, Howard Paul Shore Angry and Pissed Off Air Transat A.T. Inc. Customer On Behalf Of Mrs. Lorraine Kiely And Ms. Lorena Ponzi, Your Customers /HPS