I flew into Canada from London, UK on 15th March 2020 to visit my now Wife in Toronto.
Originally I was due to fly back a few weeks later but due to Covid my flights back were cancelled and as such I had the balance transferred to a credit on file which was valid for 2 years.
Following that I was unable to leave the country due the restrictions as the time we were going through the application for our common law spousal visa so I had to remain in Canada until such time that it was completed. And that wasn't until February of 2022. That all being I was not going to be able to use my credit in time as I had no plans to leave country until past the expiry date if the credit. I spoke with customer service again and very kindly had the credit transferred over to a travel voucher so that it would expire and I can use it at any time.
That was on 23rd March 2022, and I have a confirmation email for that,
"Hello,
Please accept this email as confirmation that your request has been received. We recommend that you keep a record of your Case Number should you need to inquire about your request in the future. Note that processing may take up to 10 weeks from submission date depending on the complexity of the booking. To avoid duplication and further delays, please do not re-submit your information.
We thank you in advance for your patience and understanding. Air Canada Your case number is: CAS-4278639-S9Z7L8"
As you can see the turnaround times states 10 weeks - and we are now well over 10 months.
I have tried to speak to both Customer Service and the Travel Voucher Team a number of times but to no su prevail as they both said it was out of their hands and is now with the Customer Relations Team. But you can't get a number to speak with Customer Relations so I am left here still wondering what the hell is going on. The only piece of information I was able to obtain when I last spoke to Customer Service at the end of December was that they were working on requests from Novmeber...... so why on earth has my request not been fulfilled yet?
It's absolutely disgiusting that such a big airline think it's accetable to rip people off like this, especially when I have spent thousands of dollars with the same airline over the last 12 months as I returned to travelling for work. This is now how you treat your customers Air Canada!
I hope that in writing this report someone from Air Canada actually bothers to reach out help me with my enquiry because no one should ever be having to wait this long.
Original Booking Ref. SU7R26
Original Ticket Number. 0142123039996
Case Ref. Number (for Travel Voucher). CAS-4278639-S9Z7L8
Do not use Air Canada ...we had our flight booked for months and paid for in advance. The day of our departure we checked flight status, all was good, we were gettingready to walk out the door , so we went to check in online. The flight had been cancelled for no reason. We called Air Canada to ask why our connecting flight was canacelled. The said there is no reason , just happens, we asked what to do , need to catch our connecting flight to Ireland. They said you can drive to the closest airport , which was Toronto, Canada. 5 plus hours from where we live. We had no choice , so we drove and just made our flight . The service was horrible and we had to pay for wine on an international flight, unheard of.
We were told that a refund would be given for the cancelled flights by them and I asked for some type of compensation for driving 5+ hours to Toronto to catch our flight because of an unknown cause by Air Canada.
We were refunded $24.24 , are you kidding me . I will never fly Air Canada ever again and will tell everyone i know not to as well.
We were ripped off by Air Canada, so diappointing.
I bought tickets to Canada and a few days before the date of the return, I had an unexpected problem and could not use the back ticket. My wife had a seat next to mine, she would have enjoyed it if they have said that we were going to lose it. However we called the company and the clerk offered us a credit and said it would be valid for one year from THAT DAY (Nov,2015). Therefore, I did not checked in on that flight. If they were trustworthy and I was told that I was going to loose my money, I would have checked in and my wife would have traveled with the comfort of two seats that were paid by me. Now, I had to buy a ticket. I called on Air Canada, the clerk confirmed that I have a credit, took all my data, began to issue my ticket and at the end, he told me he was able to finish because my credit has expired. Why they said that I had until Nov/16 to use the credit? The company can not maintain the same information and plays with expectations of customers. I will never use Air Canada again and I recommend everybody the same!!
Air Canada Is The Most Disgusting And Dishonest Airlines Ever!
Back on Friday, October 11, 2013, I went from Toronto, Ontario Canada to Caracas, Venezuela with Two (2) Pieces Of Luggage, however, one of the pieces of luggage did NOT make it all the way to my destination and when I arrived in Caracas, Venezuela back on Saturday, October 12, 2013, that is when I learned that I only have One (1) Piece Of Luggage with me instead of Two (2).
When I arrived in Caracas, I did fill out an Air Canada Damaged Baggage/Lost Property Report. Furthermore, when I arrived at the place that I was staying at out in Maracay, Venezuela back on Saturday, October 12, 2013, I also contacted their 1-888-689-2247 phone number to File A Claim and received File Number: CCSAC 12897.
During the conversation with the 1-888-689-2247 phone number that I called to file the claim, I was also told to go on to the website and file the Air Canada Baggage Declaration Form which clearly states on their website that it must be Completed And Sent In Within 21 Days From Your Arrival Date [and in this case, I had it processed by the United States Postal Service within 21 Days back on Thursday, November 1st, 2016 which is within the 21 Days according to the United States Postal Service Stamp indicated on my receipt] and NOT within the Seven (7) Days As Indicated In Their Response Letter Of Decline dated on Thursday, November 14, 2013 which came back from Oge Ogbechie, Baggage Claims Specialist.
After receiving the Bogus Lying Decline Letter from Oge Ogbechie, Baggage Claims Specialist, I immediately contacted Ms. Yvette Poch, Executive Assistant To Mr. Calin Rovinescu, President And Chief Executive Officer at: (514) 422-5855
and/or [yvette.poch at aircanada.ca] who told me to resubmit my paperwork back to Oge Ogbechie for reconsideration in which I did back on Saturday, November 23, 2013.
The News Only Gets Worst: Back on Tuesday, November 26, 2013, I received another response letter this time coming from Ms. Natalie Brisebois, General Manager - Baggage Claims and in her letter she makes constant excuses to find Fictitious and Untrue, Illegitimate Reasons of Why I Do Not Deserve To Get Reimbursed For My Stolen Articles From My Luggage. For example, she states that the 21 day time limit does NOT count towards my Missing and/or Stolen Luggage and/or Articles from Inside Of My Luggage and that I was supposed to make a Claim In Writing Within Seven (7) Days Which Was NEVER Told To Me Until After I Had Filed My Claims Within The (21) Days From The Date Of My Arrival As Explained Earlier On In My Negative Review.
Please NOTE: I beg to differ on that, however, I did Make A Claim Over The Phone In Less Than Seven (7) Days and was Even Given The File Number of: CCSAC 12897 as mentioned earlier.
Basically this company is Too Cheap and Selfish To Take Care Of Their Customers and if this would have been with Any American Airline Company, I Would Have NEVER Been Mistreated And Abused in the Low Class, Deceiving Manner That I Already Had Been Through With Air Canada.
Since they have Refused To Legitimately And Honestly Reimburse Me For My Small Losses which are only for $500.00, I have already Filed A Small Claims Lawsuit Against Them and will see them in the Los Angeles Superior Court on
Wednesday, October 5th, 2016.
I Will Never Use Air Canada's Services Again And Neither Should You!
Air Canada Reviews
I flew into Canada from London, UK on 15th March 2020 to visit my now Wife in Toronto.
Originally I was due to fly back a few weeks later but due to Covid my flights back were cancelled and as such I had the balance transferred to a credit on file which was valid for 2 years.
Following that I was unable to leave the country due the restrictions as the time we were going through the application for our common law spousal visa so I had to remain in Canada until such time that it was completed. And that wasn't until February of 2022. That all being I was not going to be able to use my credit in time as I had no plans to leave country until past the expiry date if the credit. I spoke with customer service again and very kindly had the credit transferred over to a travel voucher so that it would expire and I can use it at any time.
That was on 23rd March 2022, and I have a confirmation email for that,
"Hello,
Please accept this email as confirmation that your request has been received. We recommend that you keep a record of your Case Number should you need to inquire about your request in the future. Note that processing may take up to 10 weeks from submission date depending on the complexity of the booking. To avoid duplication and further delays, please do not re-submit your information.
We thank you in advance for your patience and understanding. Air Canada Your case number is: CAS-4278639-S9Z7L8"
As you can see the turnaround times states 10 weeks - and we are now well over 10 months.
I have tried to speak to both Customer Service and the Travel Voucher Team a number of times but to no su prevail as they both said it was out of their hands and is now with the Customer Relations Team. But you can't get a number to speak with Customer Relations so I am left here still wondering what the hell is going on. The only piece of information I was able to obtain when I last spoke to Customer Service at the end of December was that they were working on requests from Novmeber...... so why on earth has my request not been fulfilled yet?
It's absolutely disgiusting that such a big airline think it's accetable to rip people off like this, especially when I have spent thousands of dollars with the same airline over the last 12 months as I returned to travelling for work. This is now how you treat your customers Air Canada!
I hope that in writing this report someone from Air Canada actually bothers to reach out help me with my enquiry because no one should ever be having to wait this long.
Original Booking Ref. SU7R26
Original Ticket Number. 0142123039996
Case Ref. Number (for Travel Voucher). CAS-4278639-S9Z7L8
Thanks,
Zak
Since August 2022 my lugagge is lost with Air Canada.
In October I was contacted by Air Canada asking for my bank details so I could receive a compensation.
That was already 2 months ago and up to this moment I have no lugagge and no compensation.
It is inadimissble how long it's taking to solve the situation.
The process is LISAC10340.
Case number CAS-5036462-V5D6J0 (AC:000551000021761)
and
CAS-4958794-G9B4Y8 (AC:000759000095600)
Do not use Air Canada ...we had our flight booked for months and paid for in advance. The day of our departure we checked flight status, all was good, we were gettingready to walk out the door , so we went to check in online. The flight had been cancelled for no reason. We called Air Canada to ask why our connecting flight was canacelled. The said there is no reason , just happens, we asked what to do , need to catch our connecting flight to Ireland. They said you can drive to the closest airport , which was Toronto, Canada. 5 plus hours from where we live. We had no choice , so we drove and just made our flight . The service was horrible and we had to pay for wine on an international flight, unheard of.
We were told that a refund would be given for the cancelled flights by them and I asked for some type of compensation for driving 5+ hours to Toronto to catch our flight because of an unknown cause by Air Canada.
We were refunded $24.24 , are you kidding me . I will never fly Air Canada ever again and will tell everyone i know not to as well.
We were ripped off by Air Canada, so diappointing.
I bought tickets to Canada and a few days before the date of the return, I had an unexpected problem and could not use the back ticket. My wife had a seat next to mine, she would have enjoyed it if they have said that we were going to lose it. However we called the company and the clerk offered us a credit and said it would be valid for one year from THAT DAY (Nov,2015). Therefore, I did not checked in on that flight. If they were trustworthy and I was told that I was going to loose my money, I would have checked in and my wife would have traveled with the comfort of two seats that were paid by me. Now, I had to buy a ticket. I called on Air Canada, the clerk confirmed that I have a credit, took all my data, began to issue my ticket and at the end, he told me he was able to finish because my credit has expired. Why they said that I had until Nov/16 to use the credit? The company can not maintain the same information and plays with expectations of customers. I will never use Air Canada again and I recommend everybody the same!!
Air Canada Is The Most Disgusting And Dishonest Airlines Ever!
Back on Friday, October 11, 2013, I went from Toronto, Ontario Canada to Caracas, Venezuela with Two (2) Pieces Of Luggage, however, one of the pieces of luggage did NOT make it all the way to my destination and when I arrived in Caracas, Venezuela back on Saturday, October 12, 2013, that is when I learned that I only have One (1) Piece Of Luggage with me instead of Two (2).
When I arrived in Caracas, I did fill out an Air Canada Damaged Baggage/Lost Property Report. Furthermore, when I arrived at the place that I was staying at out in Maracay, Venezuela back on Saturday, October 12, 2013, I also contacted their 1-888-689-2247 phone number to File A Claim and received File Number: CCSAC 12897.
During the conversation with the 1-888-689-2247 phone number that I called to file the claim, I was also told to go on to the website and file the Air Canada Baggage Declaration Form which clearly states on their website that it must be Completed And Sent In Within 21 Days From Your Arrival Date [and in this case, I had it processed by the United States Postal Service within 21 Days back on Thursday, November 1st, 2016 which is within the 21 Days according to the United States Postal Service Stamp indicated on my receipt] and NOT within the Seven (7) Days As Indicated In Their Response Letter Of Decline dated on Thursday, November 14, 2013 which came back from Oge Ogbechie, Baggage Claims Specialist.
After receiving the Bogus Lying Decline Letter from Oge Ogbechie, Baggage Claims Specialist, I immediately contacted Ms. Yvette Poch, Executive Assistant To Mr. Calin Rovinescu, President And Chief Executive Officer at: (514) 422-5855
and/or [yvette.poch at aircanada.ca] who told me to resubmit my paperwork back to Oge Ogbechie for reconsideration in which I did back on Saturday, November 23, 2013.
The News Only Gets Worst: Back on Tuesday, November 26, 2013, I received another response letter this time coming from Ms. Natalie Brisebois, General Manager - Baggage Claims and in her letter she makes constant excuses to find Fictitious and Untrue, Illegitimate Reasons of Why I Do Not Deserve To Get Reimbursed For My Stolen Articles From My Luggage. For example, she states that the 21 day time limit does NOT count towards my Missing and/or Stolen Luggage and/or Articles from Inside Of My Luggage and that I was supposed to make a Claim In Writing Within Seven (7) Days Which Was NEVER Told To Me Until After I Had Filed My Claims Within The (21) Days From The Date Of My Arrival As Explained Earlier On In My Negative Review.
Please NOTE: I beg to differ on that, however, I did Make A Claim Over The Phone In Less Than Seven (7) Days and was Even Given The File Number of: CCSAC 12897 as mentioned earlier.
Basically this company is Too Cheap and Selfish To Take Care Of Their Customers and if this would have been with Any American Airline Company, I Would Have NEVER Been Mistreated And Abused in the Low Class, Deceiving Manner That I Already Had Been Through With Air Canada.
Since they have Refused To Legitimately And Honestly Reimburse Me For My Small Losses which are only for $500.00, I have already Filed A Small Claims Lawsuit Against Them and will see them in the Los Angeles Superior Court on
Wednesday, October 5th, 2016.
I Will Never Use Air Canada's Services Again And Neither Should You!