I ordered a stainless steel cable system from AGS Stainless on Bainbridge Island for an exterior deck.
I received an initial estimate and I was charged this amount on Master Card. When the product was ready they produced another invoice showing an adjustment due to being overcharged and I received a credit on Master Card.
All the invoices from AGS will show that I ordered cable noted as quality 316.316 quality cable is not supposed to rust around salt or rain water. It is specifically manufactured for harsh outdoor conditions. The day after it was installed it rained and the newly completed unstained/unpainted deck was stained from water than had dripped from the cable and all the fittings. The contractor who installed the cable had thrown all the packing slip that came with the product in my trash. I recovered the packing slips and they showed that I had been sent quality 304 stainless steel cable.
An attorney was hired to recover the cost of the cable system which was returned to them, the cost of uninstalling and re-installing another cable system, and the staining that their cable caused to the deck and the posts through which the cable ran.
AGS insisted throughout the process of working through the attorney that they had sent 316 quality cable in spite of photographs of their packing slips showing we received cable of quality 304 and refused to pay for any damages or costs to correct the problem their product caused. I finally accepted a deal where AGS would pay for the cost of the cable system only which we assumed would be a legally binding agreement through the attorney. The cable was returned to them and they unilaterally violated the agreement by refunding part of the money, but arbitrarily keeping about 25% for what they claimed was the cost of manufacturing the cable. All our claims were carefully documented photographically or in copies of documents sent to us by AGS. All this documentation was supplied to AGS through our attorney.
I have worked in the construction/interior design business for 35 years. My experience with this company was one of the worst experiences of my career. They are aggressive about selling their product. Once they have your money there is no attention to customer service or satisfaction. In fact, when we expressed our dissatisfaction over their product they said we were “unwelcome” on their property and to find some way of returning the product without doing so personally. They refused to accept responsibility for all the problems their product caused.
Another company supplied the replacement cable. Their 316 cable was bright as opposed to the cable AGS supplied which was dull and greyish looking. More importantly, the AGS cable system was literally falling apart. The cable is connected from post to post using a gripping system hidden inside the posts. The cable would become disconnected when the slightest pressure was applied due to the fact that their cable is not tightly woven unlike the other cable which was installed.
Anyone considering using their product should visually compare a sample of their product with that of another company. Without any knowledge of the product or its origin of manufacture, you will see a striking difference. Rather than file a complaint against AGS Stainless through the BBB of Bainbridge, we though it more important to warn the public of this company’s business practices. The product this company sold us has cost us thousands of dollars in damages and resulted in having to paint the deck a darker color to cover up the stain that resulted. If you use their cable you will also need to hire an attorney to help you recover all the damages this company will cost you in time and money.
AGS Stainless Inc. Reviews
I ordered a stainless steel cable system from AGS Stainless on Bainbridge Island for an exterior deck.
I received an initial estimate and I was charged this amount on Master Card. When the product was ready they produced another invoice showing an adjustment due to being overcharged and I received a credit on Master Card.
All the invoices from AGS will show that I ordered cable noted as quality 316.316 quality cable is not supposed to rust around salt or rain water. It is specifically manufactured for harsh outdoor conditions. The day after it was installed it rained and the newly completed unstained/unpainted deck was stained from water than had dripped from the cable and all the fittings. The contractor who installed the cable had thrown all the packing slip that came with the product in my trash. I recovered the packing slips and they showed that I had been sent quality 304 stainless steel cable.
An attorney was hired to recover the cost of the cable system which was returned to them, the cost of uninstalling and re-installing another cable system, and the staining that their cable caused to the deck and the posts through which the cable ran.
AGS insisted throughout the process of working through the attorney that they had sent 316 quality cable in spite of photographs of their packing slips showing we received cable of quality 304 and refused to pay for any damages or costs to correct the problem their product caused. I finally accepted a deal where AGS would pay for the cost of the cable system only which we assumed would be a legally binding agreement through the attorney. The cable was returned to them and they unilaterally violated the agreement by refunding part of the money, but arbitrarily keeping about 25% for what they claimed was the cost of manufacturing the cable. All our claims were carefully documented photographically or in copies of documents sent to us by AGS. All this documentation was supplied to AGS through our attorney.
I have worked in the construction/interior design business for 35 years. My experience with this company was one of the worst experiences of my career. They are aggressive about selling their product. Once they have your money there is no attention to customer service or satisfaction. In fact, when we expressed our dissatisfaction over their product they said we were “unwelcome” on their property and to find some way of returning the product without doing so personally. They refused to accept responsibility for all the problems their product caused.
Another company supplied the replacement cable. Their 316 cable was bright as opposed to the cable AGS supplied which was dull and greyish looking. More importantly, the AGS cable system was literally falling apart. The cable is connected from post to post using a gripping system hidden inside the posts. The cable would become disconnected when the slightest pressure was applied due to the fact that their cable is not tightly woven unlike the other cable which was installed.
Anyone considering using their product should visually compare a sample of their product with that of another company. Without any knowledge of the product or its origin of manufacture, you will see a striking difference. Rather than file a complaint against AGS Stainless through the BBB of Bainbridge, we though it more important to warn the public of this company’s business practices. The product this company sold us has cost us thousands of dollars in damages and resulted in having to paint the deck a darker color to cover up the stain that resulted. If you use their cable you will also need to hire an attorney to help you recover all the damages this company will cost you in time and money.