I visited the workshop on december 14, 2016 to comission a table top and ended up purchasing a bench too. I asked Robert if he would be able to have it ready before our departure from NY on January 1, 2017 since we were relocating to California, he said that he would have it ready by next week and I left him with 500.00 deposit in cash of the 750.00 we agree. next week I call to schedule the pickup and Robert asked me for a few more day to finish it.
the following week I call on Wednesday to pick up and he again said he was not going to be there for me to pick up, at this time I told him the last chace I have to pick up was January first 2017 and he agree that he would be there for us to pick up on our way to California. On January 1, 2017 we call Robert and he said that he could not make it to the shop, I informed he we were on a schedule trip and could not wait a day more that needed to pick up the table top and the bench before leaving since we were relocating.
Robert said that since it was his fault that he could not make it to the shop that he would ship our table top and our bench to California, that he had done that before and it would be okay. Here we are a year later and still no table top and no bench. I have tried via text message, phone calls, and Facebook in a very polite way to motive Robert to ship our purchase. I even mailed him a money order for the remaining amount which he cashed. Even thou he said multiple times that the table top and the bench were packaged and ready to be shipped and that he would made good on his word, we STILL do not have our table top neither our bench.
We wanted to buy reclaimed wood becaause we wanted to have a memento from NY and since the beams I pick came from a building in Brooklyn we were looking forward to match them to the cast iron legs we purchase to set the table top and enjoy every day we sat at the table to have dinner. This is the most despicable way to take advantage of people, Robert you have the full payment for the goods and services we agree, we are empty handed. You are a good for nothing individual .
We had purchased a 10 x 4' oak table from after the barn about 10 months ago taht we absolutely loved. We dealt with Bob the owner who was amazing but unfortunately passed away about 6 months ago. His son Rob has since taken over the business. We had an issue about a month after receiving the table with the wood splitting open the table in a few different areas. We contacted Bob about the issue and he was more then gracious to come by and take a look at the problem. He agreed that the was odd and that the table top would need to be repaired.
Bob had told us he was going to send his crew to pick up the table top from our home on Long Island and bring it back to Beacon NY to correct the issue. Bob followed through like he said and a few weeks later picked up the table and a month after that we had out beautiful table back.
Unfortunately the same issue occurred within the two months our table returned.
In that period of time Bob had passed so out of respect we gave an extra month before we contacted Rob who was now in charge to let him know of the issue. I first reached out to him on February 9th 2017 by Facebook messenger. After a few days Rob responded and told me to give him a call so i did numerous times with no response.
I then proceeded to text him which i had gotten responses from him asking for photos and measurements which i responded right away. Last i was told that Rob was going to build a new top and i would have it in 3-4 weeks. This was on March 29th 2017. Since April 26th which is 4 weeks later i have reached out to Rob and after the barn about 20 times by text, phone, Facebook messenger and email with not one response.
I spent over $4000.00 on for this table and cant believe that this company who makes beautiful furniture has done this to my family. I have given them every opportunity to correct the issue and have been more then patience. I happen to be a small business owner myself and cant believe the treatment i am receiving.
I have attached photos of the table and the conversations with the owner for the public to decide if they want to get caught in this same situation.
After The Barn Reviews
I visited the workshop on december 14, 2016 to comission a table top and ended up purchasing a bench too. I asked Robert if he would be able to have it ready before our departure from NY on January 1, 2017 since we were relocating to California, he said that he would have it ready by next week and I left him with 500.00 deposit in cash of the 750.00 we agree. next week I call to schedule the pickup and Robert asked me for a few more day to finish it.
the following week I call on Wednesday to pick up and he again said he was not going to be there for me to pick up, at this time I told him the last chace I have to pick up was January first 2017 and he agree that he would be there for us to pick up on our way to California. On January 1, 2017 we call Robert and he said that he could not make it to the shop, I informed he we were on a schedule trip and could not wait a day more that needed to pick up the table top and the bench before leaving since we were relocating.
Robert said that since it was his fault that he could not make it to the shop that he would ship our table top and our bench to California, that he had done that before and it would be okay. Here we are a year later and still no table top and no bench. I have tried via text message, phone calls, and Facebook in a very polite way to motive Robert to ship our purchase. I even mailed him a money order for the remaining amount which he cashed. Even thou he said multiple times that the table top and the bench were packaged and ready to be shipped and that he would made good on his word, we STILL do not have our table top neither our bench.
We wanted to buy reclaimed wood becaause we wanted to have a memento from NY and since the beams I pick came from a building in Brooklyn we were looking forward to match them to the cast iron legs we purchase to set the table top and enjoy every day we sat at the table to have dinner. This is the most despicable way to take advantage of people, Robert you have the full payment for the goods and services we agree, we are empty handed. You are a good for nothing individual .
We had purchased a 10 x 4' oak table from after the barn about 10 months ago taht we absolutely loved. We dealt with Bob the owner who was amazing but unfortunately passed away about 6 months ago. His son Rob has since taken over the business. We had an issue about a month after receiving the table with the wood splitting open the table in a few different areas. We contacted Bob about the issue and he was more then gracious to come by and take a look at the problem. He agreed that the was odd and that the table top would need to be repaired.
Bob had told us he was going to send his crew to pick up the table top from our home on Long Island and bring it back to Beacon NY to correct the issue. Bob followed through like he said and a few weeks later picked up the table and a month after that we had out beautiful table back.
Unfortunately the same issue occurred within the two months our table returned.
In that period of time Bob had passed so out of respect we gave an extra month before we contacted Rob who was now in charge to let him know of the issue. I first reached out to him on February 9th 2017 by Facebook messenger. After a few days Rob responded and told me to give him a call so i did numerous times with no response.
I then proceeded to text him which i had gotten responses from him asking for photos and measurements which i responded right away. Last i was told that Rob was going to build a new top and i would have it in 3-4 weeks. This was on March 29th 2017. Since April 26th which is 4 weeks later i have reached out to Rob and after the barn about 20 times by text, phone, Facebook messenger and email with not one response.
I spent over $4000.00 on for this table and cant believe that this company who makes beautiful furniture has done this to my family. I have given them every opportunity to correct the issue and have been more then patience. I happen to be a small business owner myself and cant believe the treatment i am receiving.
I have attached photos of the table and the conversations with the owner for the public to decide if they want to get caught in this same situation.