I’m writing about an incident that took place yesterday at the Affordable Dentures office in Winter Haven, FL office yesterday September 11, 2020. I am deeply disturbed at the way this turned out. I had an issue with the doctor and as a result things were heated. They were refusing to return the full amount of money that I paid them to make me a new bottom denture and they were unable to find a part that was needed to remove the abutments. I have a bottom implant and it cracked so I had to have the entire thing removed.
These are 18 years old, the metal that held the denture in place was shredding the inside of my mouth. I went to Dr. and she told me to get the bottom removed from the people that put them in which I did that immediately. . After a few office visits it was becoming increasingly clear that the part needed could not be found, at this point in time the Doctor told me that it was becoming clear that she was not going to make money off of this and it's not worth her time. I have not been able to eat for three weeks. If she had told me on day one that she may not be able to find the part I would not have handed over $3,580.00.
I was becoming anxious, had not heard from them and finally I called and said if they can’t find the part to give me a refund, the Doctor told me that she would refund me in full, I went to the office and realized they were keeping $580.00 for abutments that they were not going to use. I was angry admittedly. As I was In a heated dispute with the doctor a dental assistant came up and sat down to listen. She interjected herself into the conversation and I asked her to stop, I wasn’t talking to her. She began screaming at me and I lost it and hit the plexiglass partition which caused it to fall over on top of the desk. This young girl jumped up and started screaming to call the police. That I was going to jail. I apologized profusely.
The stress from not having teeth for three weeks and unable to eat has been difficult. I don’t understand how the doctor could allow this young girl to talk to me the way that she did. This young woman was so excited and giddy that she couldn’t wait to call the police and have me arrested. I truly am confused as to how this is professional. She was bouncing all over the office she was so excited. I willingly laid down $3,580.00 I expected to get help, I did not get the help that was promised. Had the doctor told me from the beginning that she may not be able to find the part I would have gone to someone else. She never told me that.
The girl that attacked me was horribly wrong and out of place. Admittedly I was angry but she came and added gasoline to the fire. This is unacceptable behavior. I am nearly 70 years old, I have never been in any kind of trouble in my life as I sat there waiting to be arrested. I asked three times if they wanted to to vacate the building. They declined. Three officers showed up. I am mortified and embarrassed. This is not me, I am not violent I simply snapped when this young woman came in my face to scream at me. I will warn everyone that I know not to use this office, I will use social media and other avenues to communicate my horror at how I was treated. I cannot recommend anyone go to this office, some of their reviews are good, I'm glad that people didn't suffer what I did but my circumstances were exceptional. These poeple were not honest and strung me along fror a few weeks. Not considering the fact that I was unable to eat anyhting but liquids. This was a nightmare. Dont hand over your money!!!!! You may not get it back.
Went to affordable denture here in evansville indiana well got my temporary plate for my bottoms well turns out from the oral surgeon i didnt nee them so went back on the 21 od september and returned them gave them back the denture and they gave me a reciet saying i would get a refund in seven buisness dday. well here it is the second of october nothing clled and called got the run around .they ouw me 325 dollors and now thier blaming on the flood down south
said it could take longer wel my family ,ives down thier its not that bad told me to call brandon so i did he sai he had nothing to do with it. called the main number said they would call me monday. it has been 14 days i should of never gave them cash. calling a lawyer and a few more people it may not seem like a lot of money but it is when you work your butt off for it
Affordable Dentures employed bait-and-switch practices, taking advantage of my sister who could not afford necessary dentures so came to me for help, and me who paid the bill. They also failied to honor a current promotional discount after agreeing to do so.
Seeking lower cost dentures for my sister who was getting them for the first time, I found Affordable Dentures, which advertised everyday low fees of $570 for a complete denture set. My sister, LP, went to their office in Durham, NC. I could not go with her as I work and live several hours away.
She was told the advertised price was for a temporary denture set, not mentioned on the website. They switched her to the mid-grade set which would cost $1100, but told her to return in 2 weeks as she needed more healing. Upon returning 4/6/17, she was switched to the $2330 Ultimate package, on the advice furure relines at otherwise additional cost would be necessary.
This was $708 more than her dentist charged and defeated the purpose of saving money. As I was paying I went online again that day to better understand the different program and discovered a $150 promotional discount offer valid to 5/6/17. The coupon required presenting at time of service which I could not do so that same day of service I called at 3:15 to ask how I could get it to them only to find they close at 3pm. The next day I called back and was told by Tieysha they will honor the discount (she did not request I send the coupon), but give her until Monday as their computer was down. My sister visited on Monday and was told they will not honor the discount despite having promised to do so.
Given the circumstances of being only the payer not the recipient of service, I spoke to the manager explaining the circumstances and the promise to honor the discount, but she refused citing company policy.
As a result, I feel they failed to honor their promise and would not offer a good faith solution. I am also offended by their misleading advertising and bait-and-switch practices. I highly recommend, given no real savings are available on equally good dentures and they appear willing to take advantage of those less fortunate, they be avoided.
Affordable Dentures Inc. Reviews
I’m writing about an incident that took place yesterday at the Affordable Dentures office in Winter Haven, FL office yesterday September 11, 2020. I am deeply disturbed at the way this turned out. I had an issue with the doctor and as a result things were heated. They were refusing to return the full amount of money that I paid them to make me a new bottom denture and they were unable to find a part that was needed to remove the abutments. I have a bottom implant and it cracked so I had to have the entire thing removed.
These are 18 years old, the metal that held the denture in place was shredding the inside of my mouth. I went to Dr. and she told me to get the bottom removed from the people that put them in which I did that immediately. . After a few office visits it was becoming increasingly clear that the part needed could not be found, at this point in time the Doctor told me that it was becoming clear that she was not going to make money off of this and it's not worth her time. I have not been able to eat for three weeks. If she had told me on day one that she may not be able to find the part I would not have handed over $3,580.00.
I was becoming anxious, had not heard from them and finally I called and said if they can’t find the part to give me a refund, the Doctor told me that she would refund me in full, I went to the office and realized they were keeping $580.00 for abutments that they were not going to use. I was angry admittedly. As I was In a heated dispute with the doctor a dental assistant came up and sat down to listen. She interjected herself into the conversation and I asked her to stop, I wasn’t talking to her. She began screaming at me and I lost it and hit the plexiglass partition which caused it to fall over on top of the desk. This young girl jumped up and started screaming to call the police. That I was going to jail. I apologized profusely.
The stress from not having teeth for three weeks and unable to eat has been difficult. I don’t understand how the doctor could allow this young girl to talk to me the way that she did. This young woman was so excited and giddy that she couldn’t wait to call the police and have me arrested. I truly am confused as to how this is professional. She was bouncing all over the office she was so excited. I willingly laid down $3,580.00 I expected to get help, I did not get the help that was promised. Had the doctor told me from the beginning that she may not be able to find the part I would have gone to someone else. She never told me that.
The girl that attacked me was horribly wrong and out of place. Admittedly I was angry but she came and added gasoline to the fire. This is unacceptable behavior. I am nearly 70 years old, I have never been in any kind of trouble in my life as I sat there waiting to be arrested. I asked three times if they wanted to to vacate the building. They declined. Three officers showed up. I am mortified and embarrassed. This is not me, I am not violent I simply snapped when this young woman came in my face to scream at me. I will warn everyone that I know not to use this office, I will use social media and other avenues to communicate my horror at how I was treated. I cannot recommend anyone go to this office, some of their reviews are good, I'm glad that people didn't suffer what I did but my circumstances were exceptional. These poeple were not honest and strung me along fror a few weeks. Not considering the fact that I was unable to eat anyhting but liquids. This was a nightmare. Dont hand over your money!!!!! You may not get it back.
Went to affordable denture here in evansville indiana well got my temporary plate for my bottoms well turns out from the oral surgeon i didnt nee them so went back on the 21 od september and returned them gave them back the denture and they gave me a reciet saying i would get a refund in seven buisness dday. well here it is the second of october nothing clled and called got the run around .they ouw me 325 dollors and now thier blaming on the flood down south
said it could take longer wel my family ,ives down thier its not that bad told me to call brandon so i did he sai he had nothing to do with it. called the main number said they would call me monday. it has been 14 days i should of never gave them cash. calling a lawyer and a few more people it may not seem like a lot of money but it is when you work your butt off for it
Affordable Dentures employed bait-and-switch practices, taking advantage of my sister who could not afford necessary dentures so came to me for help, and me who paid the bill. They also failied to honor a current promotional discount after agreeing to do so.
Seeking lower cost dentures for my sister who was getting them for the first time, I found Affordable Dentures, which advertised everyday low fees of $570 for a complete denture set. My sister, LP, went to their office in Durham, NC. I could not go with her as I work and live several hours away.
She was told the advertised price was for a temporary denture set, not mentioned on the website. They switched her to the mid-grade set which would cost $1100, but told her to return in 2 weeks as she needed more healing. Upon returning 4/6/17, she was switched to the $2330 Ultimate package, on the advice furure relines at otherwise additional cost would be necessary.
This was $708 more than her dentist charged and defeated the purpose of saving money. As I was paying I went online again that day to better understand the different program and discovered a $150 promotional discount offer valid to 5/6/17. The coupon required presenting at time of service which I could not do so that same day of service I called at 3:15 to ask how I could get it to them only to find they close at 3pm. The next day I called back and was told by Tieysha they will honor the discount (she did not request I send the coupon), but give her until Monday as their computer was down. My sister visited on Monday and was told they will not honor the discount despite having promised to do so.
Given the circumstances of being only the payer not the recipient of service, I spoke to the manager explaining the circumstances and the promise to honor the discount, but she refused citing company policy.
As a result, I feel they failed to honor their promise and would not offer a good faith solution. I am also offended by their misleading advertising and bait-and-switch practices. I highly recommend, given no real savings are available on equally good dentures and they appear willing to take advantage of those less fortunate, they be avoided.