Appears this company is no longer in business. Several files uploaded. However, upon coming back, not only can i not login even after several password resets, I can't even log in to upgrade my account back to premium. The page either times out after entering my newly reset credentials (the norm) or, simply says "unable to log you in" with no reason why. Multiple attempts for assistance have went unanswered, and my guess is my data is gone regardless. Also the last "news" update is prior to Aug 2015.
If you're out of business, understandable, but you should also bring down your website rather than confuse people, but maybe it's just a last ditch effort to try and continue collecting money without offering the services. Very frustrating as I really could have used that data.
This company closed my account with no warning whatsoever. The week my father and aunt died we were at a funeral and the next week my spouse had cancer surgery.
As soon as I noticed they had shutdown my account (which was right after the funerals), I paid to restore my account.
They showed a message on the screen saying my account was in 'MAINTENANCE MODE' and would be restored in 24 hours.
Well, it is now almost a week later and still no account has been restored.
I sent about 25 emails and contact forms to say either restore the account or issue a refund. They did not respond for the first 3 days of messages at all. Finally they did respond to say my account was restored. This is a flat out lie. It is NOT restored.
Still no refund. No way to contact them via phone, either.
I did my due diligence and read reviews about ADrive, which all sounded really good. I also utilized ADrive's free service to ensure their service would work with my needs. I found they worked quite well so I decided to purchase their premium account. So, on 3/22/12, I purchased a premium account in the amount of $104.00.
Unfortunately, starting in 2015, I started having issues with uploading. I contacted ADrive using their online Contact Us form. Twice. Without reply. I then created a forum message and they finally sent a reply. They helped me fix the problem and I was good to go...or so I thought.
Again, in February of 2016, I started having issues uploading again. I tried their online site, the FTP site, and the desktop app, and all had the same issues - the files couldn't be uploaded. The files were under the maxiumum load per file, the file types were accepted file types because they had worked any other time I had uploaded, my internet service was working perfectly, etc. Nothing had changed on my end, but yet, I still couldn't upload.
I sent an email once again using their online Contact Us form because they didn't have any type of chat or phone number listed anywhere. I received an email stating they had received my query and they would get back to me if I was a premium user, which I am. Unfortunately, the email did NOT have a ticket number, which I found odd, because the last time I had contacted them, the auto reply always had a ticket number associated with it. So, I waited a few days with no response. I tried again using the same avenue of communication - waited a few days with no response. I tried again using the exact same avenue of communication - waited for a few days with no response. I then tried the forum and found that I wasn't the only customer who had yet to hear from ADrive service representatives; quite a premium users had resorted to using the forum because of ADrive's lack of email response. Unfortunately, the forum wasn't a place where ADrive personnel frequented, so again questions and complaints were being ignored.
I decided to check out their Facebook page and found that there were quite a few angry customers posting on their site, as well.
I have since emailed [email protected] and I'm hoping for a response, but I'm not hopeful, since I've requested a refund starting with February 1, 2016 on to November, 2016.
I'm at the end of my rope waiting for a response, when I don't have time to wait. I use ADrive to back up very important files, files that can't be lost, and not being able to utilize a site that I pay for is stealing.
I am very sad that ADrive is no longer working with their customers. I loved the desktop app, and I was quite pleased with the price, but since I'm not able to utilize their site and all it has to offer, than I deserve a refund for their lack of upholding our contract. They have essentially stolen my funds!
ADrive LLC Reviews
Appears this company is no longer in business. Several files uploaded. However, upon coming back, not only can i not login even after several password resets, I can't even log in to upgrade my account back to premium. The page either times out after entering my newly reset credentials (the norm) or, simply says "unable to log you in" with no reason why. Multiple attempts for assistance have went unanswered, and my guess is my data is gone regardless. Also the last "news" update is prior to Aug 2015.
If you're out of business, understandable, but you should also bring down your website rather than confuse people, but maybe it's just a last ditch effort to try and continue collecting money without offering the services. Very frustrating as I really could have used that data.
This company closed my account with no warning whatsoever. The week my father and aunt died we were at a funeral and the next week my spouse had cancer surgery.
As soon as I noticed they had shutdown my account (which was right after the funerals), I paid to restore my account.
They showed a message on the screen saying my account was in 'MAINTENANCE MODE' and would be restored in 24 hours.
Well, it is now almost a week later and still no account has been restored.
I sent about 25 emails and contact forms to say either restore the account or issue a refund. They did not respond for the first 3 days of messages at all. Finally they did respond to say my account was restored. This is a flat out lie. It is NOT restored.
Still no refund. No way to contact them via phone, either.
I did my due diligence and read reviews about ADrive, which all sounded really good. I also utilized ADrive's free service to ensure their service would work with my needs. I found they worked quite well so I decided to purchase their premium account. So, on 3/22/12, I purchased a premium account in the amount of $104.00.
Unfortunately, starting in 2015, I started having issues with uploading. I contacted ADrive using their online Contact Us form. Twice. Without reply. I then created a forum message and they finally sent a reply. They helped me fix the problem and I was good to go...or so I thought.
Again, in February of 2016, I started having issues uploading again. I tried their online site, the FTP site, and the desktop app, and all had the same issues - the files couldn't be uploaded. The files were under the maxiumum load per file, the file types were accepted file types because they had worked any other time I had uploaded, my internet service was working perfectly, etc. Nothing had changed on my end, but yet, I still couldn't upload.
I sent an email once again using their online Contact Us form because they didn't have any type of chat or phone number listed anywhere. I received an email stating they had received my query and they would get back to me if I was a premium user, which I am. Unfortunately, the email did NOT have a ticket number, which I found odd, because the last time I had contacted them, the auto reply always had a ticket number associated with it. So, I waited a few days with no response. I tried again using the same avenue of communication - waited a few days with no response. I tried again using the exact same avenue of communication - waited for a few days with no response. I then tried the forum and found that I wasn't the only customer who had yet to hear from ADrive service representatives; quite a premium users had resorted to using the forum because of ADrive's lack of email response. Unfortunately, the forum wasn't a place where ADrive personnel frequented, so again questions and complaints were being ignored.
I decided to check out their Facebook page and found that there were quite a few angry customers posting on their site, as well.
I have since emailed [email protected] and I'm hoping for a response, but I'm not hopeful, since I've requested a refund starting with February 1, 2016 on to November, 2016.
I'm at the end of my rope waiting for a response, when I don't have time to wait. I use ADrive to back up very important files, files that can't be lost, and not being able to utilize a site that I pay for is stealing.
I am very sad that ADrive is no longer working with their customers. I loved the desktop app, and I was quite pleased with the price, but since I'm not able to utilize their site and all it has to offer, than I deserve a refund for their lack of upholding our contract. They have essentially stolen my funds!