I ordered a free trial of Adaptive Eye Complex online, and read the fine print that said it was a trial an needed to be cancelled in 14 days to avoid being charge $89.95 for another shipment. During the ordering process I was automatically redirected to another website for a skincare product called Nexacell. I declined to order Nexacell, but an order for a free "trial" of Nexacell went through anyway. Since it was only $4.95 I wasn't overly concerned.
After receiving both "free" trials I called the phone number that came in the packaging -- it was the same number for both products. I was able to cancel the Nexacel (at least I think so, as there have not been anymore charges to my card for it.) However, I was told I had the wrong number for cancellation of Adaptive Eye Complex. They could not give me a correct number.
I called the same number a few days later and was allowed to cancel that product. I received an email confirming the cancellation on March 8. The confirmation email showed the order date to be March 7th. However, also on March 8th a charge in the amount of $89.95 appeared on my credit card.
After several attempts to reach a human at the number shown on the credit card transaction, I spoke woth a woman who was argumentative, and gave me a lot of double talk that made no sense. Ultimately she old that they would not refund my money. When I asked to speak with a supervisor she said she was the only one with the authority to handle my complaint.
It is now 10 days later. Despite the charge to my credit card for a product that I cancelled, no product has arrived. I have filed a dispute with my credit card company so will see what happens.
Adaptive Eye Cream Reviews
Do not order these products. they do not work.
I ordered via a free trial and they continue to send and charge me for these products.
I am calling the Consumers Affairs Office of the Attorney general's office.
This is a total scam. Do not order this!
I ordered a free trial of Adaptive Eye Complex online, and read the fine print that said it was a trial an needed to be cancelled in 14 days to avoid being charge $89.95 for another shipment. During the ordering process I was automatically redirected to another website for a skincare product called Nexacell. I declined to order Nexacell, but an order for a free "trial" of Nexacell went through anyway. Since it was only $4.95 I wasn't overly concerned.
After receiving both "free" trials I called the phone number that came in the packaging -- it was the same number for both products. I was able to cancel the Nexacel (at least I think so, as there have not been anymore charges to my card for it.) However, I was told I had the wrong number for cancellation of Adaptive Eye Complex. They could not give me a correct number.
I called the same number a few days later and was allowed to cancel that product. I received an email confirming the cancellation on March 8. The confirmation email showed the order date to be March 7th. However, also on March 8th a charge in the amount of $89.95 appeared on my credit card.
After several attempts to reach a human at the number shown on the credit card transaction, I spoke woth a woman who was argumentative, and gave me a lot of double talk that made no sense. Ultimately she old that they would not refund my money. When I asked to speak with a supervisor she said she was the only one with the authority to handle my complaint.
It is now 10 days later. Despite the charge to my credit card for a product that I cancelled, no product has arrived. I have filed a dispute with my credit card company so will see what happens.