I'm reaching out with my story and current struggle with a company called Adaptive Environments who installed and services my wheelchair stair lift.
I'm a quadriplegic veteran, and we have an Inclined Platform Wheelchair Lift by Butler so that I can get upstairs from my basement bedroom. We have had several problems with this lift in the last year that include safety switch malfunctions, brake malfunctions, solenoid malfunctions, brake malfunctions, frightening metal popping sounds, and other issues that have caused the lift to stop working or breakdown while I'm on it. The latest life-threatening scare occurred when I drove onto the platform while upstairs, and it began to free fall. If my mother were not there to quickly hit the up button, I would have flipped forward in my powerchair down the stairs. This incident was caused by a technician not properly adjusting a cable connected to the brake system. The same incident occurred again except the lift began to free fall while I was on it towards the top of the stairs.
Adaptive Environments has sent several different service technicians out to address issues multiple times over the past year. Several times they were inadequate to troubleshoot and resolve an issue properly. They blindly replaced parts that were not a part of the problem and charged me for them on top of their $120 an hour service fee. Needless to say, they had to keep coming out till they resolved the issue. Only one service technician seemed to know what they were doing and understood the equipment.
The reason I'm reaching out with this complaint is because after the second time the lift began to free fall, they sent out a service technician again who ended up seizing the motor. He said "Well there's nothing I can do now" and left without giving us any paperwork about his negligence and a description of what happened. After a week went by not hearing from the company we called and they said they would call us back. They never called us back. It's been three weeks, and they still have not called and continue to ignore us. We feel they are incredibly disingenuous and completely unprofessional to not try to fix their wrong. More importantly, it is a serious liability. I am trapped in the basement and have been stuck here for three weeks! On top of it all, my mother recently went through hip surgery and struggles to get up and down the stairs to help me and bring down meals.
We contacted the VA to see if they can help, and they have been extremely helpful. They have even contacted Adaptive Environments to express their concern and that they need to contact us but they have not. We feel because they have a monopoly of a market to service wheelchair lifts in South Eastern Michigan that they are trying to get away with this. We prefer not to file a lawsuit but want to bring the incompetence of this company to light. People need to know before dealing with Adaptive Environments, and the company needs to be held accountable in some way. We would appreciate any help to get our voice heard.
Today, after writing this, I heard from the owner. He was extremely rude to me and denied his service technician seized the motor while working on it and tried to blame us. He said he will not fix the problem unless we pay for a new motor and the service fee to replace it.
This is an absolute disastrous company. The owner Mark is insincere and has several bad complaints about how he runs his business.
Adaptive Environments Reviews
I'm reaching out with my story and current struggle with a company called Adaptive Environments who installed and services my wheelchair stair lift.
I'm a quadriplegic veteran, and we have an Inclined Platform Wheelchair Lift by Butler so that I can get upstairs from my basement bedroom. We have had several problems with this lift in the last year that include safety switch malfunctions, brake malfunctions, solenoid malfunctions, brake malfunctions, frightening metal popping sounds, and other issues that have caused the lift to stop working or breakdown while I'm on it. The latest life-threatening scare occurred when I drove onto the platform while upstairs, and it began to free fall. If my mother were not there to quickly hit the up button, I would have flipped forward in my powerchair down the stairs. This incident was caused by a technician not properly adjusting a cable connected to the brake system. The same incident occurred again except the lift began to free fall while I was on it towards the top of the stairs.
Adaptive Environments has sent several different service technicians out to address issues multiple times over the past year. Several times they were inadequate to troubleshoot and resolve an issue properly. They blindly replaced parts that were not a part of the problem and charged me for them on top of their $120 an hour service fee. Needless to say, they had to keep coming out till they resolved the issue. Only one service technician seemed to know what they were doing and understood the equipment.
The reason I'm reaching out with this complaint is because after the second time the lift began to free fall, they sent out a service technician again who ended up seizing the motor. He said "Well there's nothing I can do now" and left without giving us any paperwork about his negligence and a description of what happened. After a week went by not hearing from the company we called and they said they would call us back. They never called us back. It's been three weeks, and they still have not called and continue to ignore us. We feel they are incredibly disingenuous and completely unprofessional to not try to fix their wrong. More importantly, it is a serious liability. I am trapped in the basement and have been stuck here for three weeks! On top of it all, my mother recently went through hip surgery and struggles to get up and down the stairs to help me and bring down meals.
We contacted the VA to see if they can help, and they have been extremely helpful. They have even contacted Adaptive Environments to express their concern and that they need to contact us but they have not. We feel because they have a monopoly of a market to service wheelchair lifts in South Eastern Michigan that they are trying to get away with this. We prefer not to file a lawsuit but want to bring the incompetence of this company to light. People need to know before dealing with Adaptive Environments, and the company needs to be held accountable in some way. We would appreciate any help to get our voice heard.
Today, after writing this, I heard from the owner. He was extremely rude to me and denied his service technician seized the motor while working on it and tried to blame us. He said he will not fix the problem unless we pay for a new motor and the service fee to replace it.
This is an absolute disastrous company. The owner Mark is insincere and has several bad complaints about how he runs his business.