I never signed up for this membership and received an email with broken links and errors that lead to nothing. Plus was credit card was charged twice for a service I know nothing about.
Here is the email they sent me:
We are very sorry for any confusion this has caused and thank you for reaching out to ACTIVE Advantage Support Team.
This charge is for a membership account.
ACTIVE Advantage is our membership program. Regarding how you signed up, when you registered for an activity, through one of our Active Network systems, you were presented with a 30-day trial offer of the Advantage program. The offer was to try the program free for 30 days and also provided you with an opportunity to claim $20 in rebates towards your future activity registrations. To start the trial you would have been required to verify (re-enter) your email address and click an offer acceptance button. Once the trial period ended your annual membership began and the annual membership fee was charged automatically.
Please see some of the benefits (but not limited to) below:
- 3rd race rebate of up to $90
- $50 from Road Runner for any pair of shoes
- Free Pair of Pro Compression Socks worth $50
- Free One-Year Magazine Subscription
- 25% off on PapaJohns Menu (estimated on 6 orders)
I still don’t know why or how I would have signed up for this. I don’t have any interest in the items you mentioned below. I know I didn’t do this.
I went back through my emails and the only email I found from your company has expired links throughout the page and even states the membership is still valid but nothing on the page can be redeemed or viewed. Why would anyone pay $89.95 a year for nothing? To get one email with expired links that leads to nothing. This membership has zero value, I have never bought anything from you, no nothing about your company, and more importantly I know this was not done by me therefore I need to a refund for these two charges.
I am still waiting to hear back. When you call their number you can't speak to anyone and they state to email them which is what I did. I also found this website which states ... This offer is backed by a 100% satisfaction money-back guarantee.
Once the trial period ends, your annual membership is in place, which costs $89.95 annually. This offer is backed by a 100% satisfaction money-back guarantee.
I just charged a brand new credit card for $89.95. We did not sign up for anything. The phone line does not take calls. "Of course because of Covid-19". Emailed them, got a response asking for the last digit of credit card and email address. They sent back a list of names, which none of them are mine. What the heck? One exposing other people and don't even know who they scammed.
Feel credit card companies need to step up in these times and rid themselves of all these scammers.
On April 13, 2019, I subscribed to a 20 week marathon training program for $146.00. The cahrge went through and I paid it. On May 14, 2019, I noticed a charge for $89.95, for a membership that was supposed to give discounts to other sports programs.
I did not authorize this, as it was not part of my marathon training program! I called my credit card company, who gave me Active's phone number. I called and asked why I was being charged, when I did not authorize the charge to my account.
The customer service person started telling me why I needed this memebrship. I responded by telling him that I wanted it taken of of my account. Then, he asked me, "Are you a policeman?" He ended our conversation by telling me that he would cancel my membership and remove the charge.
I called my credit card company back, to let them know that I had contacted Active, and they said they would issue me a credit. I also told my credit card company that I wanted to make sure that the charge is removed, since I thought that the Active company was a little shady....
Today, we saw a bill on our credit card statement for an amount of $69.95. After calling the 877 number, I was met with "Yes, we can give you a full refund. It is a charge for a renewal." But, we never heard of Active (or the other names, like ACT)! So, was I charged another fee last year, too.
The operator said she would reset my account password. I apparently have an account? So, she sent an email with a reset password link, but that temp password didn't work. So, are they phishing for passwords, too?
I never heard of this company, don't want anything to do with them.
I signed up for our company walk benefiting the Cobb County Make A wish chapter using the link provided. It directed me to Active.com which I proceeded to walk through. I paid the $15 entry fee and thought that was that.
I found out I;ve been signed up for Active Advantage in a very deceptive practice without you really knowing you did. And trying to get them to answer the phone has been difficult. I've given up after numerous tries waiting 30 minutes plus to be forced to hang up in frustration. Very clever.
Now I have to file a dispute with my credit union to get it reversed. I am not a fitness afficianado and did not mistakenly sign up. I have much more common sense and too little funds to do that!
Active Network, LLC Reviews
I never signed up for this membership and received an email with broken links and errors that lead to nothing. Plus was credit card was charged twice for a service I know nothing about.
Here is the email they sent me:
We are very sorry for any confusion this has caused and thank you for reaching out to ACTIVE Advantage Support Team.
This charge is for a membership account.
ACTIVE Advantage is our membership program. Regarding how you signed up, when you registered for an activity, through one of our Active Network systems, you were presented with a 30-day trial offer of the Advantage program. The offer was to try the program free for 30 days and also provided you with an opportunity to claim $20 in rebates towards your future activity registrations. To start the trial you would have been required to verify (re-enter) your email address and click an offer acceptance button. Once the trial period ended your annual membership began and the annual membership fee was charged automatically.
Please see some of the benefits (but not limited to) below:
- 3rd race rebate of up to $90
- $50 from Road Runner for any pair of shoes
- Free Pair of Pro Compression Socks worth $50
- Free One-Year Magazine Subscription
- 25% off on PapaJohns Menu (estimated on 6 orders)
- 30% off ROAD ID purchase
- 3 months of TIDAL premium streaming access
Thank you,
Angie Wang, ACTIVE.com Support
ACTIVE Network
Email: [email protected]
My response back:
I still don’t know why or how I would have signed up for this. I don’t have any interest in the items you mentioned below. I know I didn’t do this.
I went back through my emails and the only email I found from your company has expired links throughout the page and even states the membership is still valid but nothing on the page can be redeemed or viewed. Why would anyone pay $89.95 a year for nothing? To get one email with expired links that leads to nothing. This membership has zero value, I have never bought anything from you, no nothing about your company, and more importantly I know this was not done by me therefore I need to a refund for these two charges.
I am still waiting to hear back. When you call their number you can't speak to anyone and they state to email them which is what I did. I also found this website which states ... This offer is backed by a 100% satisfaction money-back guarantee.
Once the trial period ends, your annual membership is in place, which costs $89.95 annually. This offer is backed by a 100% satisfaction money-back guarantee.
Here is the direct link to the site:
http://activesupport.force.com/usersupport/articles/en_US/Article/89-95-Charge-on-Bank-Statement
Now I have to see if they live up to this since it is clearly stated on their website.
I just charged a brand new credit card for $89.95. We did not sign up for anything. The phone line does not take calls. "Of course because of Covid-19". Emailed them, got a response asking for the last digit of credit card and email address. They sent back a list of names, which none of them are mine. What the heck? One exposing other people and don't even know who they scammed.
Feel credit card companies need to step up in these times and rid themselves of all these scammers.
On April 13, 2019, I subscribed to a 20 week marathon training program for $146.00. The cahrge went through and I paid it. On May 14, 2019, I noticed a charge for $89.95, for a membership that was supposed to give discounts to other sports programs.
I did not authorize this, as it was not part of my marathon training program! I called my credit card company, who gave me Active's phone number. I called and asked why I was being charged, when I did not authorize the charge to my account.
The customer service person started telling me why I needed this memebrship. I responded by telling him that I wanted it taken of of my account. Then, he asked me, "Are you a policeman?" He ended our conversation by telling me that he would cancel my membership and remove the charge.
I called my credit card company back, to let them know that I had contacted Active, and they said they would issue me a credit. I also told my credit card company that I wanted to make sure that the charge is removed, since I thought that the Active company was a little shady....
Today, we saw a bill on our credit card statement for an amount of $69.95. After calling the 877 number, I was met with "Yes, we can give you a full refund. It is a charge for a renewal." But, we never heard of Active (or the other names, like ACT)! So, was I charged another fee last year, too.
The operator said she would reset my account password. I apparently have an account? So, she sent an email with a reset password link, but that temp password didn't work. So, are they phishing for passwords, too?
I never heard of this company, don't want anything to do with them.
I signed up for our company walk benefiting the Cobb County Make A wish chapter using the link provided. It directed me to Active.com which I proceeded to walk through. I paid the $15 entry fee and thought that was that.
I found out I;ve been signed up for Active Advantage in a very deceptive practice without you really knowing you did. And trying to get them to answer the phone has been difficult. I've given up after numerous tries waiting 30 minutes plus to be forced to hang up in frustration. Very clever.
Now I have to file a dispute with my credit union to get it reversed. I am not a fitness afficianado and did not mistakenly sign up. I have much more common sense and too little funds to do that!