My husband, Paul, who is a senior on a fixed income, went to John Wilson several months ago at Accuquest in Hendersonville for a hearing test in hopes that he would be able to find some hearing aids that would help him. Paul's tried several kinds over the years and nothing has really helped him all that much. After testing, John assured Paul that he alone had the "fix" for Paul so my husband agreed to the high price of the hearing aids, $5,000. During that first meeting with John and subsequent meetings, John spoke in very technical terms rather than ordinary layman's language which was quite irritating and frustrating. It also felt to me, a very well education woman, that he was trying to be intimidating and condescending.
There was supposedly a 30 day period in which Paul could return the hearing aids and receive a full and complete refund. After wearing them for a couple of weeks and not noticing a improvement over the other hearing aids he had, he asked for a refund. He told John that $5,000 was a lot for a senior on a fixed income to pay when there was really no value in the instruments to him. At that point, John started in about how it was OK if my husband, Paul, didn't want to hear well. That was certainly not the case and it was disrespectful and condescending of John to talk to my husband like that, who is also very well educated. John continued on with that when we went out to the receptionist and told her that Paul didn't want to hear well. Totally inappropriate.
John may be very well versed in his profession, but this is not a professional way to treat people. I would tell people to stay away from John Wilson and this company. And check out reviews on anyone BEFORE going to them. If we had done that, we would NOT have gone to this man or Accuquest.
He took me into his office w/o any follow up testing being done, and began a HARD sales pitch for me to buy hearing aids. When I explained to him that I couldn't afford them, he went into several options for purchase, none of which were feasable for me. He then began to ask if I knew anyone who could help me make this purchase. When I said no, it was as if he intended to do nothing else. He reluctantly gave me a 5 minute test in the booth with the beeping sounds. His test showed 50% hearing loss in both ears. I asked him to compare this to my hearing test last year, becasue last year's test showed a 70% hearing loss, and a very thorough test was done. When I asked about the descrepancy, he backpaddled verbally and covered himself by stating "there's a margin of error in the test." There sould NOT be any margin of error when the test determines how the hearing aids will be set up for you! When I mentioned bringing a friend for a familiar voice test, he invited her into his office and stated, "well, I wasn't planning on doing this, but since you asked..." I took the familiar voice test and missed over half the words. He continued his HARD sales pitch, and asked how my friend and I knew each other. When I said through church, he had the AUDACITY to suggest that I ask my church to help me purchase hearing aids!! He also asked me and my friend if we knew anyone else who needed hearing aids. Last but not least, when I told him I was going to check into getiing the DHHS of NC to assist me, he went into a long tirade about how they "take forever," and "pick and choose" who l they want to help. Lastly, he asked my friend if she knew anyone she could refer. I was appalled by this entire situation! I will NOT be using these services again, as obviously, it's all about sales, instead of assisting people with GOOD customer service and assistance!
AccuQuest Hearing Centers Reviews
My husband, Paul, who is a senior on a fixed income, went to John Wilson several months ago at Accuquest in Hendersonville for a hearing test in hopes that he would be able to find some hearing aids that would help him. Paul's tried several kinds over the years and nothing has really helped him all that much. After testing, John assured Paul that he alone had the "fix" for Paul so my husband agreed to the high price of the hearing aids, $5,000. During that first meeting with John and subsequent meetings, John spoke in very technical terms rather than ordinary layman's language which was quite irritating and frustrating. It also felt to me, a very well education woman, that he was trying to be intimidating and condescending.
There was supposedly a 30 day period in which Paul could return the hearing aids and receive a full and complete refund. After wearing them for a couple of weeks and not noticing a improvement over the other hearing aids he had, he asked for a refund. He told John that $5,000 was a lot for a senior on a fixed income to pay when there was really no value in the instruments to him. At that point, John started in about how it was OK if my husband, Paul, didn't want to hear well. That was certainly not the case and it was disrespectful and condescending of John to talk to my husband like that, who is also very well educated. John continued on with that when we went out to the receptionist and told her that Paul didn't want to hear well. Totally inappropriate.
John may be very well versed in his profession, but this is not a professional way to treat people. I would tell people to stay away from John Wilson and this company. And check out reviews on anyone BEFORE going to them. If we had done that, we would NOT have gone to this man or Accuquest.
He took me into his office w/o any follow up testing being done, and began a HARD sales pitch for me to buy hearing aids. When I explained to him that I couldn't afford them, he went into several options for purchase, none of which were feasable for me. He then began to ask if I knew anyone who could help me make this purchase. When I said no, it was as if he intended to do nothing else. He reluctantly gave me a 5 minute test in the booth with the beeping sounds. His test showed 50% hearing loss in both ears. I asked him to compare this to my hearing test last year, becasue last year's test showed a 70% hearing loss, and a very thorough test was done. When I asked about the descrepancy, he backpaddled verbally and covered himself by stating "there's a margin of error in the test." There sould NOT be any margin of error when the test determines how the hearing aids will be set up for you! When I mentioned bringing a friend for a familiar voice test, he invited her into his office and stated, "well, I wasn't planning on doing this, but since you asked..." I took the familiar voice test and missed over half the words. He continued his HARD sales pitch, and asked how my friend and I knew each other. When I said through church, he had the AUDACITY to suggest that I ask my church to help me purchase hearing aids!! He also asked me and my friend if we knew anyone else who needed hearing aids. Last but not least, when I told him I was going to check into getiing the DHHS of NC to assist me, he went into a long tirade about how they "take forever," and "pick and choose" who l they want to help. Lastly, he asked my friend if she knew anyone she could refer. I was appalled by this entire situation! I will NOT be using these services again, as obviously, it's all about sales, instead of assisting people with GOOD customer service and assistance!