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Country United States
State California
City San Ramon
Address 2603 Camino Ramon Suite 485
Phone 925-498-1815

AccountNow Reviews

Most Useful Comment
  • Nov 16, 2016

Well to start off before the last couple of weeks I've never had an issue with account now. But the last couple weeks I have been noticing my deposits coming later and later but ended up calling today to see what was going on. When I was on the phone with the gentleman I asked him why hasn't my deposit gone through and he proceeded to tell me that there was no deposit made by my employer. I called my employer and he gave me the check number and information to prove that my pay was intact direct deposited and called account now back and said there was nothing they could do for me at this time. Something needs to be done about this company.

Mark as Useful [1 vote]
  • Oct 24, 2018

I Dominique Sandra Marie Lax do state that the below statement are true to the best of my knowledge and abilities. I've been having trouble with a financial institution ACCOUNTNOW releasing my funds to me.

I've sent in my State ID Driver License, Social Security Card and proof of address. I keep being told they need a utilities bill.

However, I LIVE with my mom at in Muncie Indiana 47302 all utilities bill are in my mother Crystal Lax name.

AccountNow Customer Service informed me someone at 310 E. Charles Street Apt. 340t, Muncie Indiana 47302. I DO NOT LIVE AT THIS ADDRESS NEVER!

I informed AccountNow of this. I never nor do give anyone at this address permission/consent to receive any of my mail or probe into my financial private confidential information.

This person at this 310 E. Charles Street is attempting to steal, engage in FRAUD ACTIVITIES. Regarding my AccountNow #****-****-**3524 Routing Number# 1243-03120

My legal address is , Muncie Indiana 47302


AccountNow REFUSE to release my funds of 77.00 to me. It's been over 30 days.

I feel like my right to my property is being DEPRIVE by AccountNow.


  • Oct 22, 2018

Iccount Now Green Dot I have a account with this banking services, and lost my card one day. I then reported my card lost, when I called the customer service line, I was told to verify my identity. So I send over my ID, and then I was attempting to send over the rest of my information, to verify my account. Well,for me to do that , when you log on to their you have to enter your account number to continue with then verification process, so I called customer service again. And kept getting the run around regarding my account. I kept being told, the I will receive an email and an text messages. I never received them, the representative kept sending me my account balance, instead of what I requested. My account number, I still have $77 dollar on my account it’s small but it’s still mines. And I want my money Withholding funds, property

  • Mar 20, 2018

For several years I have bank with Bancorp. I have had multiplie unauthorized charges against my account. I would file multiplie forms to get my money back. They would not even credit my account. When I would call the call would go to the philippine, or India sometimes I could not understand anything they would say. I have had several hundred dollars that was NOT authorized BY ME.. I can't get no where with this place, I am closing my account. I don't feel like giving my hard earn money to people who feel like they can just take it out of my account and get by with it. And yes they did for to long.

  • Mar 11, 2018

I close my account on December 30 2017 because of fraudulent activity by the bank I pay for car rental but the payment didn't go through because i have 900 at that my bank didn't let me know although I pay with a different card but account now. Wouldn't give me my remaining money on the account says they send me a check but over 3 months have not seen it and keep giving me different answer I need help

  • Mar 7, 2018

Reported my card missing. They canceled my card and said I did not answer security questions so i have to send in documents to prove my identity. First. I was never asked any security questions. Second, I found my card and they say i have a one time use but after I threatened to take all my money they told me a day later that I will not have the one time use because they blocked it.

I sent them two different types of documents that meet their requirements but everytime I call they push the day back of reading my documents and approving my documents. IT was 24-72 business hours now it's going on 10 business days. They continue to lie and lie and hold on to my money until it dissappears from my account.

I lost my home because that was my move in money and I about to lose my car because that was my car payment. This is getting old.

  • Dec 28, 2017

These people were very rude misleading and very unprofessional. I have requested that all phone calls be pulled for investigation and I was told I would be called back and 24 to 72 hours After a whole month of not being able to access my money because of their error

  • Nov 16, 2017

In the last days before the presidental elections, i made a donation or attempted to make a donation too hilliary clinton campain.The next day my accountnow account was frozen for no reason and about $1,200 was missing from my account when i was able to get back into my accountnow account! i contacted accountnow but all i got was the run-around and lies from them. I had to ask for a new debit card in order to get back into my account!

When i finaly got the new card and got back into my account almost three weeks later, is when i found that the $1,200 was missing from my account! i went around and around with accountnow over the missing money. This money was from my social security disability benefits. I went to the social security office and they told me that they sent my payment to my accountnow account but accountnow said that they did not get it and the social security office said that they couldn't do anything about it because they sent my beneficts to accountnow! i'm a disabled veteran and i started getting headaches and flashback over the runaround i was getting from accountnow so i had to let it go for my health and move on.

Two weeks ago i atempted to make another donation to the democratic party and the same thing happened again and my accountnow account was frozen again for no reason! this time when i called accountnow i found out $536 was missing from my account! i was told to send them a copy of my drivers license, social security card, a copy of my utlity bill. Which i sent them along with a copy of my va identification card, four forms of id all in the same envelop. A week later i called them about my account, they told me that they only got one of the items that i sent and that i had to send my drivers license and social security card id again! all of this information was in the same envelop but they said they only got one!

This is the kind of runaround that gave me headaches the first time they froze my account and now here we go again! i didn't have any problems with accountnow until i started trying to donate money too the clinton election fund and the democratic fund! to me this looks like a conspiracy to defraud me and the american people and the democratic system!

This time i went to the post office to re-mail the id information that accountnow said they needed again! only this time i mailed it registered and i showed the postal worker the id information as i put it in the envelop and sealed it and now she is my witness!

I went and opened a new bank account and changed my direct deposit to go to them. As it stands right now, i'm out of almost $2,000 dollars!

Thats small change if the american people and america was defrauded out of a fair election by blocking and transfering funds illegaly! like i said, i didn't have any problem with accountnow until i tried to make donations too my democratic party!!!

  • Aug 4, 2017

My account with account now was compromised on July 13th and approx. $3500 taken fraudulently on line. I filed my disputes as instructed that same day and the acct was closed and a new one opened. I was told that no update would be avail until July 27th, which is when I called back and was told that no info was avail until Aug. 28 2017, and that my SSN had been compromised and they closed the new account. They could not provide any further info, said a check would be sent for some provisional funds and would take 10-14 days. I asked for documentation and to be transfered and never do get the assistance. I called my Atty, the FTC, filing complaints with BBB, and other such agencies. It has been 22 days and I have had and still do not have any of my money that was stolen (fraudulently online - in Ohio), and no one at or Bancorp will help me. I am having my attorney get the papers together to file law suit and aim to ensure that they pay for what they are doing to me, damage they are causing in my life, and that others aren't made to suffer at their hands. THIS IS ILLEGAL AND CRIMINAL AND THEY MUST BE STOPPED AND MADE TO PROVIDE RESTITUTION. If anyone else has experienced similar issues, pls respond with any insight as it would be much appreciated.

  • Jul 26, 2017

I filed a dispute on my card on July 3rd, I have called at least three times daily and submitted documentation over four times for this situation to be rectified. As of today July 26 the situation is not rectified my account is still frozen and I have not received a replacement card. At this time all of my deposits are on hold which have caused Great hardship to my health and my home

  • Jun 21, 2017

I have had account now for a few years. I also got married. I get child support payments from the State. I was waiting for a deposit, the first one and was told it will get rejected because it is under my maiden name. I dont understand if everything is the same except the last name why not call and confirm of have me send documentation that that is my maiden name. Puts my family and I in financial burden when finances arent coming in as expected. Its frustrating. How is there no way to identify without rejecting funds. This is peoples lives and money. Some of us rely on this to feed our kids and pay bills.

  • Jun 15, 2017

HORRIBLE!! Without asking They sent me a gold card i activated it and told the terms conditions over the phone. I had card 2 months never used it! Loaded it bc i didnt have my bank card or netspend.. $20 down the drain for 9.95 monthly fee for a inever used. Customer service pz where neglegent and not helpful all. Im a college student and a mother and i like being ripped off. These guys r FRAUDS!

  • May 3, 2017

I had opened an account with accountnow last year (2016) to have my tax refund deposited into. The IRS said they were mailing out a check..The check never came, they never said they direct deposited it. This tax season i tried to log into my accountnow to have them replace last years card and it would not allow me to login. It said i had a tax return deposited to my account and they put a freeze on my account..I have no idea how long they have had it or why they would not contact me or email me and inform me that i had a deposit..So they have just been holding onto my money and expect me to fax all this paperwork like i have the means to do all this. Im so upset, this is not right they need to give me my money.

  • Feb 28, 2017

Yes account now is holding my money they waited til I got my income taxes to put a block on my account. I keep calling and there telling me 24hr. I called back within that time and they said 48hr. So I called back and still nothing. I need my money and there no reason why my account should be blocked. Never in my life I had to deal with this until I got a account with them I hope someone do something about this real soon. Me and my kids don't have any utilities on because I can't get access to my money

  • Feb 16, 2017

We filed our taxes through these "people" using their automated system for filing... we THOUGHT we would be able to put it into our bank account but unfortunately it created a NEW account and ONLY put my husband on the account.. we file married filing jointly so it would make sense the account would be in both of our names.. but it only created the account for him.. then we are told that if we dont deposit another $20 in the account that they will REJECT the refund. we filed through these "people" and they are screwing us on ourt taxes.

  • Jan 4, 2017

Between the months of Dec. 2015 and May 2015 I was locked out of my account even tho my weekly paycheck was being directly deposited. When I would call I was only able to speak with non English speaking individuals that would run me around in circles giving no explanation, reason. They stold at least $400.00 a week. I was not able to stop the direct deposit and when my employment company tried to contact them they were frustrated with understanding what was going on. No answer, no one in charge to speak to regarding what happened to all my money! I want it back! I suffered greatly because of it too. They totally erased my online account information so there is no proof. They deserve to go to hell for whe damage it cost me.

  • Jan 2, 2017

My first check was direct deposited into this prepaid account which was $2191.12. As soon as it was deposited they put a restriction on my account. I called as soon as they opened and told them they had made a mistake he went on and on about a $1.00 charge from paypal. In which i informed him it was my wifes paypal account and when she ordered her stuff offline she went $1.00 over so it charged my account. This CSR tells me i have to validate my identity so i upload all of the required documents ( Drivers Livense, Social security card and proof of residency) he told me my account would be back online within 24 to 48 hours. After i sent the necessary paperwok i called back to let them know it was sent. The second CSR ask all my info and why i was calling. I told him that my account was restricted and why about the charge. Well low and behold he unlocks my account no questions asked! About 6 hours later i go in the store to use my card and the cashier tells me declined. I told him no surely not run it again he runs it again and tells me it says UNAUTHORIZED USER! I called Account now back again this third CSR tells me that they locked my account again because they needes to verify my paperwork. She tells me it will be 24-48 hrs. Here i am about 47 hrs. Away from the last call. This CSR tells me again it will be 24=48 hrs. I have NO MONEY!! My kids are hungry and my bills are DUE please help me and my family

  • Dec 5, 2016

Account now has stolen and refused to give me my tax refund when it was deposited on Nov 17th so here it is now December 4th and still no access to my funds. They have asked me to send a utility bill my ss card my photo id my w2 and tax paperwork stating all info including deposit. So here i am now waiting for the long phone call of no money and the long phone calls they say they will make to me. Ive contacted everyone to help and ive gotten no where. I truly have no idea what they are doing or why they think they need to steal hard earn money of people. I will be contacting a lawyer next and the local news station better business bureau and anyone thats been a victim of the fraud that account now offers. If i woukd have known this i would have asked IRS to mail me a check but no account niw claims faster and easier what a joke. I want my money has anyone ever gotten their money after this?

  • Mar 19, 2016

This company is a scam and a rip off. They can suspend your account at any time with no warning. They can put a hold on your funds. This is what has happened to me it's been weeks. I had to prove who I am to access my funds they promised funds would be available with in 48 hours. Uet nothing for no reason. It's been weeks I still have no acess to my account. They make it impossible to speak to a customer service rep. And when you do they speak horrible English. They are very rude and not helpful. No one can explain when I'll be able to access my money. Now weeks later again with no notice after calling everyday demanding a supervisor or someone who knows what's going on. I call today and again mo warning they say we closed your account you can be expecting a check in the mail in 6 to 12 weeks. My pay checks were being direct deposited to that account and you closed my account with no warning claiming for security reasons. Which no one can say what those are. They close my account and I have to wait 6 to 12 weeks for my own money. This is insane! Mind you I've been a customer of account now for over 5 year's now.

  • Jan 9, 2016

On 12/09/2015 I purchased a debit card loaded the card in the amount of $70.00 I used the card for an online purchase it went through no problems . On the 10th of December I called to get a accurate amount that was left on the card then I went to a store stood on line to be embarrassed they put a block on the card I called ready debit to find out what happened they said it was blocked because they needed more information along with proof of identification at first I refused being it didn't take that to purchase the card but decided OK I'll send what they asked for I faxed a copy of my state I'd along with a photo of the card I called them back informing them it was sent I had confirmation that it was received they told me it could take 24 to 72 hours to process I given them that time and when I called back they said they still didn't receive it I informed them that if they didn't want me as a customer so be it just give me the remaining balance on the card they refused they said without my identification they would hold on to my money I then called meta bank which is there bank and informed them of what was going on they sent a email to account now exec where it seemed the ball would be put in motion I had to resubmit my identification which I did and was told a check would be mailed to me and I would receive it in 2 to 3 weeks I explained I had a utility bill to pay they un froze the card with the stipulation that the funds would be taken off the card that day I was at work couldn't leave my job when I got off I called them beforehand to be sure the funds would be available they assured me it was fine I went into a store to get the funds off the card to my unsatisfactory they blocked it again the second time I was embarrassed after just getting off the phone with them. When I called them back they said the stipulation was that the funds would be taken off by the end of business hours I talked with an executive who said the account is closed and I just need to be patient and wait 2 to 3 weeks to get a check sent in the mail the money is mine haven't I been inconvenienced enough? This is making me feel like they're profiting off my money then will give me the proceeds yes in my eyes they're a rip off .. my name is Edward and definitely wouldn't recommend ready debit gold also known as account now.

  • Oct 30, 2015

I signed up for the prepaid card and was told all my fees would be waived the first time I loaded my card. The company charged me $15 and didn't waive any fees like promised then I call to try and fix the problem and they wouldn't do anything about it.

  • Sep 12, 2015

I have had nothing but problems with this prepaid card since the day I opened it, hmmm where should I start.

1) Apparently my card number was stolen electronically. When I called to get a new card, they charged me $10 for the replacement card and $25 to expedite the card (how else would I access funds without the card since there is no physical location). The $25 expediting fee was a crock of ****, I didnt get the new card for 7 days. So far 7 days I had no access to funds and they could careless. Everytime I called to get an update I would get a different response from different reps.

On one of the phone calls the rep told me that I could money gram funds to myself since my new card needed to be processed. When it wouldnt work I called back and I was told that the account was completly on hold because the new card hadnt been processed. Two different people with two different answers

2) Direct Deposit, my employer sends notification of deposit on wed (payday is friday), and I know because I am in the accounting department. However Acct now says I do not qualify for their 2 day early promo because its up to my employer. I also have several instances where the deposit doesnt post to my account until friday at midnight even though all other employees in my company receive theirs at midnight. Acct now says this is not their issue its up to when the employer sends the funds. But I find it really hard to believe that I am the only person in my company that has this problem.

3) I had a card with them previously and after awhile the monthly fee was waived. When my card expired and I received a new card the monthly charges starting appearing again. When I called to question it then said that it was because I hadnt had direct deposit, which wasnt true, and my length of time with them wasnt long enought. But obviously they were only looking at the new card THEY sent me.

4) Their customer service is AWFUL. Its very difficult to understand half of the people you talk to , and when you can understand them they tend to repeat scripted lines over and over again. Sometimes I can call with a question and depending on who I talk to get three different answers.

Overall, this is not worth it.

  • Aug 8, 2015

I got a prepaid card from account now that I have my Veterans Benefits direct deposited to. I allowed my girlfriend to use my card she accidentally typed in the wrong pin so account now froze my account. They asked for me to send them proof of my identity which I did and account now decided that the documents provided where not good enough. After months of arguing and making complaints against the company they overnighted a check for the balance on the account which was a total of $2,229.24.( The treasury that issued my funds called them and that's how I finally got them to send me my check). When I went to cash the check the bank was skeptical about whether the check was real. So the bank sent the check to there bank asking for a cashiers check. Their bank sent the check back asking for a $35 fee to process the check my bank declined to pay the fee so the check was sent back to m. I called Bank of America who issued the check and they could not verify that the account even exist. Account now has sent me a fake check to cover the amount of money they stole from me in the first place. Alls I can say is "WOW". I served this country oversees in Iraq and was injured the compensation that I receive has been stolen by account now and know me and my two kids are on the verge of getting evicted and having our power shut off. Thank you Account Now for being complete crooks and I will see your a** in court.

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