A month ago Access auctioned of all of wife and I's possessions of monetary value because I had defaulted on my rental agreement. Despite the manager's "assurance" no personal items would be sold and would be put aside in a box to be picked up at our convenience. When my wife went to retrieve some personal photos the urn containing the ashes as well as the paw print wasn't in the box. When my wife asked where they were she was told by a rather rude employee that they didn't know where they were. This really upset my wife so she asked the manager,John, to please look into this. He said he would. Two weeks later and still no reply from John. We asked him repeatedly but all we get is the same excuse. We're trying to be nice about this but this is getting ridiculous. We just want what's ours without causing a problem
Access Self Storage Reviews
A month ago Access auctioned of all of wife and I's possessions of monetary value because I had defaulted on my rental agreement. Despite the manager's "assurance" no personal items would be sold and would be put aside in a box to be picked up at our convenience. When my wife went to retrieve some personal photos the urn containing the ashes as well as the paw print wasn't in the box. When my wife asked where they were she was told by a rather rude employee that they didn't know where they were. This really upset my wife so she asked the manager,John, to please look into this. He said he would. Two weeks later and still no reply from John. We asked him repeatedly but all we get is the same excuse. We're trying to be nice about this but this is getting ridiculous. We just want what's ours without causing a problem