Do not patronize this business. Over 30+ years, I have purchased many appliances from ABC due to (1) sales reps not working on commission and (2) local area free delivery/installation (except during annual weekend sale).
I had a $415.05 store credit (from an item purchased, but never delivered) and recently purchased a window air conditioner ($129.90 + tax = $138.99). The sales rep, Ryan, NEVER mentioned a charge for delivery (nor gave me a printed receipt - and I certainly did not agree to ANY delivery charge, either in writing or verbally). AFTER the unit was delivered & installed, I was presented with a receipt and, when I saw a $45 delivery charge, I believed that it was just a mistake. I then called Ryan, who contended that he had advised me of the charge - which he did not. In fact, I had offered to take the unit in my car, that I just needed it installed, but Ryan said that I did not need to do this. I had told him that I could not personally get it upstairs and into the window, but that I could have a neighbor do so (that this neighbor had done this for me with another unit from a different store, 2 years ago), but that I would prefer not to ask him. If I had been aware of ANY delivery charge of ANY amount, I would NEVER have agreed to it and I would have taken the unit with me and had my neighbor install it.
During that phone call, Ryan was increasingly belligerent and loud. I said that the only thing that would satisfy me was a reversal of the $45 delivery charge. Ryan offered to have the unit uninstalled & returned to the store for a full credit. Ultimately, Ryan agreed to reverse the $45 delivery charge on the following day and to print/mail me a receipt - but this was not done AND I never heard from him further, so Ryan's "word" is useless.
The following day, Patti from ABC left me a voice message that I did not receive until the evening, so I called her, a day later (on a Friday). Patti said that she would talk to Ryan on the following Tuesday and would call me back - but she never called me, so Patti's "word" is useless.
When I was finally able to reach Patti by phone, I told her that I wanted to avail myself of Ryan's offer to uninstall/return the unit for a full credit. Patti said that she had not spoken to Ryan, but to the store owner. She also said that store policy regarding delivery charge had changed in recent years, but I had no way of knowing this because Ryan never mentioned ANY delivery charge to me.
Patti passed me to the store owner who did not provide his name until I asked: Rich Super. Rich reiterated the store policy of a $45 delivery charge and contended that Ryan had explained this to me - WHICH HE DID NOT. Rich refused to reverse the delivery charge AND to have the unit uninstalled/returned for full credit. He then hung up on me.
Originally, I was seeking a store credit of $45. Then, after the phone call with Ryan, I sought to have the unit uninstalled/returned for a full store credit of $187.14 (this same unit has been available on sale at several local chain stores for $109.00 + tax). Now, after my 100% dissatisfaction with this store, I want the unit uninstalled/returned and a 100% refund on my American Express credit card of the original store credit of $405.15 - or, at the very least, a refund on my American credit card of $276.06 (the original $405.15 minus $138.99 cost of unit - which is still more than $20 higher than it would have cost me at other stores). This business is totally dishonorable and unprofessional and the "word" of its employees is absolutely meaningless.
ABC Discount Appliances Reviews
Do not patronize this business. Over 30+ years, I have purchased many appliances from ABC due to (1) sales reps not working on commission and (2) local area free delivery/installation (except during annual weekend sale).
I had a $415.05 store credit (from an item purchased, but never delivered) and recently purchased a window air conditioner ($129.90 + tax = $138.99). The sales rep, Ryan, NEVER mentioned a charge for delivery (nor gave me a printed receipt - and I certainly did not agree to ANY delivery charge, either in writing or verbally). AFTER the unit was delivered & installed, I was presented with a receipt and, when I saw a $45 delivery charge, I believed that it was just a mistake. I then called Ryan, who contended that he had advised me of the charge - which he did not. In fact, I had offered to take the unit in my car, that I just needed it installed, but Ryan said that I did not need to do this. I had told him that I could not personally get it upstairs and into the window, but that I could have a neighbor do so (that this neighbor had done this for me with another unit from a different store, 2 years ago), but that I would prefer not to ask him. If I had been aware of ANY delivery charge of ANY amount, I would NEVER have agreed to it and I would have taken the unit with me and had my neighbor install it.
During that phone call, Ryan was increasingly belligerent and loud. I said that the only thing that would satisfy me was a reversal of the $45 delivery charge. Ryan offered to have the unit uninstalled & returned to the store for a full credit. Ultimately, Ryan agreed to reverse the $45 delivery charge on the following day and to print/mail me a receipt - but this was not done AND I never heard from him further, so Ryan's "word" is useless.
The following day, Patti from ABC left me a voice message that I did not receive until the evening, so I called her, a day later (on a Friday). Patti said that she would talk to Ryan on the following Tuesday and would call me back - but she never called me, so Patti's "word" is useless.
When I was finally able to reach Patti by phone, I told her that I wanted to avail myself of Ryan's offer to uninstall/return the unit for a full credit. Patti said that she had not spoken to Ryan, but to the store owner. She also said that store policy regarding delivery charge had changed in recent years, but I had no way of knowing this because Ryan never mentioned ANY delivery charge to me.
Patti passed me to the store owner who did not provide his name until I asked: Rich Super. Rich reiterated the store policy of a $45 delivery charge and contended that Ryan had explained this to me - WHICH HE DID NOT. Rich refused to reverse the delivery charge AND to have the unit uninstalled/returned for full credit. He then hung up on me.
Originally, I was seeking a store credit of $45. Then, after the phone call with Ryan, I sought to have the unit uninstalled/returned for a full store credit of $187.14 (this same unit has been available on sale at several local chain stores for $109.00 + tax). Now, after my 100% dissatisfaction with this store, I want the unit uninstalled/returned and a 100% refund on my American Express credit card of the original store credit of $405.15 - or, at the very least, a refund on my American credit card of $276.06 (the original $405.15 minus $138.99 cost of unit - which is still more than $20 higher than it would have cost me at other stores). This business is totally dishonorable and unprofessional and the "word" of its employees is absolutely meaningless.