We purchased an engine online from APR Auto, it was installed, and a few months later the head gasket blew. We contacted the company to inform them of the issue, and we were asked to take photos.
Upon receipt of the photos, the owner Luke claimed that we were at fault for the pitting & corrosion that was apparent on the brand new cylinder head with less than 3000 miles. He advised we get a second opinion from a shop that specializes in machine work. We took it to Lloyd Engineering and they wrote an assessment for us to give to APR Auto.
They said the head was old & worn out and beyond repair. They could not believe that it was brand new as they said they had heads in their shop in far better condition with more miles than ours. Luke spoke to someone from the shop we took it to after we sent the letter to him, and then sent me an email stating they were retracting their statements. I called back the shop after seeing that email and spoke to an employee at Lloyd Engineering that said, “We are not retracting our position, we stand by what we said in the letter”, he also stated to me that Luke was arguing with them.
After a lot of back and forth emails, I received an email on May 1 stating they were sending us a new cylinder head the next day, and they would let us know if the manufacturer wanted the old one back. To date, we have not received any such item.
AAA Auto Performance Reviews
We purchased an engine online from APR Auto, it was installed, and a few months later the head gasket blew. We contacted the company to inform them of the issue, and we were asked to take photos.
Upon receipt of the photos, the owner Luke claimed that we were at fault for the pitting & corrosion that was apparent on the brand new cylinder head with less than 3000 miles. He advised we get a second opinion from a shop that specializes in machine work. We took it to Lloyd Engineering and they wrote an assessment for us to give to APR Auto.
They said the head was old & worn out and beyond repair. They could not believe that it was brand new as they said they had heads in their shop in far better condition with more miles than ours. Luke spoke to someone from the shop we took it to after we sent the letter to him, and then sent me an email stating they were retracting their statements. I called back the shop after seeing that email and spoke to an employee at Lloyd Engineering that said, “We are not retracting our position, we stand by what we said in the letter”, he also stated to me that Luke was arguing with them.
After a lot of back and forth emails, I received an email on May 1 stating they were sending us a new cylinder head the next day, and they would let us know if the manufacturer wanted the old one back. To date, we have not received any such item.