I hired A1A movers for a move from Miami to Stuart, FL on 7/5/21. Based on a binding estimate of $3942 I signed a contract and paid a $500 deposit by credit card. When movers arrived to pack on 7/27, they did not provide the wardrobe boxes per contract and dumped all my clothes into tall boxes on hangers, resulting in exhorbitant dry cleaners' costs. Movers also advised that I was over the estimate of cubic feet needed and my additional cost was $650, though I had added nothing to the invetory list.
On 7/31, movers arrived in Stuart and would not unload/deliver until I paid them with a money order. I paid $3600 in money orders. After delivering about 10% of my items the building elevator broke and movers left with my items and my payment. I heard nothing for four days and repeated attempts to reach A1A led to unanswered messages, being placed on hold endlessly, or simply full voicemail boxes. No one contacted me until 8/3.
On /3 I was advised that I was at fault for delaying the movers and that redelivery costs would be communicated. On 8/5 I was advised that redelivery would cost an additional $750 and that delivery would be confirmed for the following weekend, probably for 8/7. I cancelled client appointments for 8/7 resulting in lost income.
On 8/6 I was advised by phone by Steve Goldburg that re-delivery could not occur until 8/8 or 8/9. On 8/8 re-delivery was confirmed for 8/9. The movers arrived on 8/9 and demanded payment prior to unloading and delivering my items. I showed them the money order for $750. They threatened leaving without unloading until I gave them the money order. I gave it to them.
Once everything was delivered, I noted various furniture pieces damaged, and a large coffee table missing. I asked movers to reassemble my furniture per contract but they returned to the truck from my apartment and left. I advised an employee at the company who said they were returning (they did not) and who provided an email to which she asked that I send a report with photos of damaged items. I did so. I heard nothing for two days.
On 8/11 I called and reached Steve Goldburg, who said they were trying to locate the table. I advised that the movers had left without reassembling, and that I had sent an email with images of the damages. He then found this email. I asked for an official claims process and he provided a different email. I submitted a claim with details and photos on 8/11. He said "I'll take care of everything."
On 8/13 I emailed a photo of the missing table. To this date, 8/15, I have had no response or communication from the company regarding my claim of 8/11 or my missing table.
I had an initial move estimate completed over the phone for just over 700 Cubic feet. Per their rules, I was allowed to update the the cubic feet at any time up to 72 hours prior. I did so and the new estimate was for 830 cu feet. The storage fee for both estimates remained the same at $150-$200 per month.
They packed and moved my stuff into their truck. After everything was inside they told me they only had the original estimate and refused to honor my line haul discount since the cubic feet went up. What could I do at this point? Lease is up and stuff is on the truck. They claim I shouldn't have let them take the stuff if I didn't like the loss of the discount. I guess leaving the stuff on the street is an acceptable solution for this company.
Further they tripled the storage fee to $600 p/mo. They claim the DOT will not allow them to charge the original storage fee and they must charge me more and this conveniently occurred right after my my move which is why I was quoted a lower price by Ian O'Reilly. Are we supposed to believe the DOT is in the business of mandating what private companies charge and that A1A was charging too little? When I asked their CS and Dispatch rep Stephanie to show me the documents DOT provided that mandated this increase, she replied "I don't have to". Instills confidence don't you think?
Their CS agent Steve Goldburg told me "I wasn't a priority" and never returned my calls thereafter. I finally got in touch with Stephanie who told me she was a CS manager who works with Steve and basically said "tough luck" after saying "Adios Mio" when I tried to explain why this is unfair.
Moving is always a stressful experience and I expect certain charges to be over the estimates. But this is egregious. Save yourself the hassle and learn from my experience. Choose someone other than A1A Movers for your move. You've been forewarned!
A1A Movers Reviews
I hired A1A movers for a move from Miami to Stuart, FL on 7/5/21. Based on a binding estimate of $3942 I signed a contract and paid a $500 deposit by credit card. When movers arrived to pack on 7/27, they did not provide the wardrobe boxes per contract and dumped all my clothes into tall boxes on hangers, resulting in exhorbitant dry cleaners' costs. Movers also advised that I was over the estimate of cubic feet needed and my additional cost was $650, though I had added nothing to the invetory list.
On 7/31, movers arrived in Stuart and would not unload/deliver until I paid them with a money order. I paid $3600 in money orders. After delivering about 10% of my items the building elevator broke and movers left with my items and my payment. I heard nothing for four days and repeated attempts to reach A1A led to unanswered messages, being placed on hold endlessly, or simply full voicemail boxes. No one contacted me until 8/3.
On /3 I was advised that I was at fault for delaying the movers and that redelivery costs would be communicated. On 8/5 I was advised that redelivery would cost an additional $750 and that delivery would be confirmed for the following weekend, probably for 8/7. I cancelled client appointments for 8/7 resulting in lost income.
On 8/6 I was advised by phone by Steve Goldburg that re-delivery could not occur until 8/8 or 8/9. On 8/8 re-delivery was confirmed for 8/9. The movers arrived on 8/9 and demanded payment prior to unloading and delivering my items. I showed them the money order for $750. They threatened leaving without unloading until I gave them the money order. I gave it to them.
Once everything was delivered, I noted various furniture pieces damaged, and a large coffee table missing. I asked movers to reassemble my furniture per contract but they returned to the truck from my apartment and left. I advised an employee at the company who said they were returning (they did not) and who provided an email to which she asked that I send a report with photos of damaged items. I did so. I heard nothing for two days.
On 8/11 I called and reached Steve Goldburg, who said they were trying to locate the table. I advised that the movers had left without reassembling, and that I had sent an email with images of the damages. He then found this email. I asked for an official claims process and he provided a different email. I submitted a claim with details and photos on 8/11. He said "I'll take care of everything."
On 8/13 I emailed a photo of the missing table. To this date, 8/15, I have had no response or communication from the company regarding my claim of 8/11 or my missing table.
I had an initial move estimate completed over the phone for just over 700 Cubic feet. Per their rules, I was allowed to update the the cubic feet at any time up to 72 hours prior. I did so and the new estimate was for 830 cu feet. The storage fee for both estimates remained the same at $150-$200 per month.
They packed and moved my stuff into their truck. After everything was inside they told me they only had the original estimate and refused to honor my line haul discount since the cubic feet went up. What could I do at this point? Lease is up and stuff is on the truck. They claim I shouldn't have let them take the stuff if I didn't like the loss of the discount. I guess leaving the stuff on the street is an acceptable solution for this company.
Further they tripled the storage fee to $600 p/mo. They claim the DOT will not allow them to charge the original storage fee and they must charge me more and this conveniently occurred right after my my move which is why I was quoted a lower price by Ian O'Reilly. Are we supposed to believe the DOT is in the business of mandating what private companies charge and that A1A was charging too little? When I asked their CS and Dispatch rep Stephanie to show me the documents DOT provided that mandated this increase, she replied "I don't have to". Instills confidence don't you think?
Their CS agent Steve Goldburg told me "I wasn't a priority" and never returned my calls thereafter. I finally got in touch with Stephanie who told me she was a CS manager who works with Steve and basically said "tough luck" after saying "Adios Mio" when I tried to explain why this is unfair.
Moving is always a stressful experience and I expect certain charges to be over the estimates. But this is egregious. Save yourself the hassle and learn from my experience. Choose someone other than A1A Movers for your move. You've been forewarned!