Ius purchased a water heater from a hardware store that uses A.O. smith heaters the heater caught fire, & I had to completely have my bathroom professionally cleaned, & painted I submitted the claim, & they denied it stating I changed elements etc. I did no such thing. I asked who the next person in line was, & they turned me over to Debrorah Parker Powell sr. legal anylyst. she too denied my claim she stated the same thing that I tampered with the elements, which I did not do. She said if I have furthe findings reach out to her for further investigations. I searched this company, and much to my surprise this company has nothing but the worst reviews ever. I found one review in particular complete with a picture showing a burnt element with a orange gasket, which Ms. Powell states that they use black gaskets only when I sent my letter to her I pointed out this review complete with picture showing the Orange gasket to prove a point they use Orange gaskets not black. I asked her to get back in touch with me per my findings, & til this day she never has answered me. I went to the top, & wrote a letter to the CEO stating all the above, & he too has not acknowledged my letter, & this has been over a month ago.
In short this company needs to stop ripping off the public, and stand behind there products, & pay there customers for claims that are real. Im tired of these CORPORATE GIANTS THINKING THEY WALK ON WATER AND CAN RIP THE CONSUMERS OFF, AND GET AWAY WITH IT
On the advise of a bad plumber Did not realize there are check valves in smaller propane tanks). .. I got rid of a good 15 year old water heater. Since plumber recommended ao smith, i spent $500 to buy one. Have noticed that the pilot goes out occasionally. I figured maybe it was an odd wind or something The heater is in a shower shed). But about a week ago, it refused to relight. I could hear the pilot light come on, but After holding the control knob down for a full minute) as soon as i released the knob. .. The pilot died.
Figured it was the thermocouple. Removed the old one. Lowes said they probably had a replacement since most water heater use one of two or three. Nope. None of the standard ones matched the a o smith thermocouple. Ordered one from a o smith. They said no. Can't sell you just an $8 thermocouple. You must buy a $45 new "pilot assembly". Ok, so i ordered that.
A week With no hot water) later it arrived.
This is my most severe gripe! the new pilot assembly hooks into the burner easily. The tube and wires go thru the opening in the burner mounting plate Which screws to the outside of the heater bottom) ok. But trying to get the two screws to mount the entire assembly Including burner) in to the holes is almost impossible for one person. I spent over an hour on my belly attempting to get those screws to start. Never could. Finally have called a professional plumber just to get those idiot screws to align.
The maker could very easily have put guides on the heater so that the plate would simply slide down snugly into place. Then only a single screw would have been required. And it would be already aligned with its hole. Any phone or other device uses a similar mechanism. After having read another Yscam about a o smith water heater's pilot light going out several times a day. .. I wonder if my own pointless repair investment will have to be repeated several times a year. Stay away from a o smith water heaters.
A. O. Smith Corporation Reviews
Ius purchased a water heater from a hardware store that uses A.O. smith heaters the heater caught fire, & I had to completely have my bathroom professionally cleaned, & painted I submitted the claim, & they denied it stating I changed elements etc. I did no such thing. I asked who the next person in line was, & they turned me over to Debrorah Parker Powell sr. legal anylyst. she too denied my claim she stated the same thing that I tampered with the elements, which I did not do. She said if I have furthe findings reach out to her for further investigations. I searched this company, and much to my surprise this company has nothing but the worst reviews ever. I found one review in particular complete with a picture showing a burnt element with a orange gasket, which Ms. Powell states that they use black gaskets only when I sent my letter to her I pointed out this review complete with picture showing the Orange gasket to prove a point they use Orange gaskets not black. I asked her to get back in touch with me per my findings, & til this day she never has answered me. I went to the top, & wrote a letter to the CEO stating all the above, & he too has not acknowledged my letter, & this has been over a month ago.
In short this company needs to stop ripping off the public, and stand behind there products, & pay there customers for claims that are real. Im tired of these CORPORATE GIANTS THINKING THEY WALK ON WATER AND CAN RIP THE CONSUMERS OFF, AND GET AWAY WITH IT
I WANT MY $1700.00 THAT IS WRITEFULLY DUE TO ME
On the advise of a bad plumber Did not realize there are check valves in smaller propane tanks). .. I got rid of a good 15 year old water heater. Since plumber recommended ao smith, i spent $500 to buy one. Have noticed that the pilot goes out occasionally. I figured maybe it was an odd wind or something The heater is in a shower shed). But about a week ago, it refused to relight. I could hear the pilot light come on, but After holding the control knob down for a full minute) as soon as i released the knob. .. The pilot died.
Figured it was the thermocouple. Removed the old one. Lowes said they probably had a replacement since most water heater use one of two or three. Nope. None of the standard ones matched the a o smith thermocouple. Ordered one from a o smith. They said no. Can't sell you just an $8 thermocouple. You must buy a $45 new "pilot assembly". Ok, so i ordered that.
A week With no hot water) later it arrived.
This is my most severe gripe! the new pilot assembly hooks into the burner easily. The tube and wires go thru the opening in the burner mounting plate Which screws to the outside of the heater bottom) ok. But trying to get the two screws to mount the entire assembly Including burner) in to the holes is almost impossible for one person. I spent over an hour on my belly attempting to get those screws to start. Never could. Finally have called a professional plumber just to get those idiot screws to align.
The maker could very easily have put guides on the heater so that the plate would simply slide down snugly into place. Then only a single screw would have been required. And it would be already aligned with its hole. Any phone or other device uses a similar mechanism. After having read another Yscam about a o smith water heater's pilot light going out several times a day. .. I wonder if my own pointless repair investment will have to be repeated several times a year. Stay away from a o smith water heaters.