When we initially contracted with Mr. Head I did verbally indicate that we would be interested in him doing our other bathroom also. This was on the assumption that his work and CUSTOMER SERVICE were good on the first project. The work was done satisfactorily however, we had German made faucets installed in the shower and he was unfamiliar with them.
Mr. Head’s customer services skills are lacking to say the least. He was suppose to show up to our house one evening to do some work and never showed. His excuse was he had to go to his son’s football game. If he would have told us this in advance we could have made other arrangements but he did not and we waited and waited for him to show.
Come October when he was to complete the contract by hooking the plumbing up to the tub he refused.
During our last phone call I patiently listened to what he had to say and then when I wanted to speak he continually spoke over me. I had to hang up on him because I could not carry on a conversation with him.
He stated I was in the way for the ENTIRE project, another lie. It is my right to inspect the progress of work going on in my house. I occasionally went into the area to ensure the work was being completed properly
Once again his customer service was terrible at best. I am NOT going to hire someone like this again to do further work in my house.
This man is a liar!!!
My advice is " CUSTOMER BEWARE, GO ELSE WHERE!!!!"
A Head Plumbing Reviews
When we initially contracted with Mr. Head I did verbally indicate that we would be interested in him doing our other bathroom also. This was on the assumption that his work and CUSTOMER SERVICE were good on the first project. The work was done satisfactorily however, we had German made faucets installed in the shower and he was unfamiliar with them.
Mr. Head’s customer services skills are lacking to say the least. He was suppose to show up to our house one evening to do some work and never showed. His excuse was he had to go to his son’s football game. If he would have told us this in advance we could have made other arrangements but he did not and we waited and waited for him to show.
Come October when he was to complete the contract by hooking the plumbing up to the tub he refused.
During our last phone call I patiently listened to what he had to say and then when I wanted to speak he continually spoke over me. I had to hang up on him because I could not carry on a conversation with him.
He stated I was in the way for the ENTIRE project, another lie. It is my right to inspect the progress of work going on in my house. I occasionally went into the area to ensure the work was being completed properly
Once again his customer service was terrible at best. I am NOT going to hire someone like this again to do further work in my house.
This man is a liar!!!
My advice is " CUSTOMER BEWARE, GO ELSE WHERE!!!!"