We were customers of this company for almost 20 years. When the company was sold and the customer service department became almost useless, we cancelled our service and went with another company. Trust One billed us for an extra month and refuses to issue a refund for the additional month. We have called them 4 times and have spent 20 to 60 minutes per phone call (mostly on hold or cut off all together). When I asked why they refused to refund the additional month, they informed me that they had tried to contact us several times after the cancellation and we did not respond. This is the problem. I don't really care that they got me for an extra month of billing but to lie and say that we did not respond to them has pushed me over the edge and is the reason for this report. These people are not trustworthy and I would not recommend them to anyone for anything.
Trust One Payment Services Inc Reviews
We were customers of this company for almost 20 years. When the company was sold and the customer service department became almost useless, we cancelled our service and went with another company. Trust One billed us for an extra month and refuses to issue a refund for the additional month. We have called them 4 times and have spent 20 to 60 minutes per phone call (mostly on hold or cut off all together). When I asked why they refused to refund the additional month, they informed me that they had tried to contact us several times after the cancellation and we did not respond. This is the problem. I don't really care that they got me for an extra month of billing but to lie and say that we did not respond to them has pushed me over the edge and is the reason for this report. These people are not trustworthy and I would not recommend them to anyone for anything.