Was approached by rep. (Giovanni) from Tresor @ Ala Moana Shopping Center, HI who aggressively insisted on demonstrating some eye serum to remove bags from my under eye (insisted that it would take away years from my appearance).
I agreed to have him apply the serum which led to demonstrations of other products (including a "magic wand"); I agreed to purchase (3) products when he increased my "deal" to include numerous other products for a BIG discount.
I told him I wanted to try the (3) items before committing to the other products when he told me to take the entire shipment and I could return them if I wasn't satisfied. I told him NOT to ship anything until I'd had a chance to test the (3) items I was interested in; to make a long story short, upon returning to CA I received my shipment of Tresor products and when I contacted Giovanni he told me I needed to contact their customer service which I would end up calling for more than 2 wks. w/o any response. (No live person to speak to - just a recording to leave a msg.)
As a last resort, I placed a "stop payment" on my credit card and "refused" shipment w/ my P. O. My credit card has informed me that I had signed a (dis)agreement which indicated I needed to get a return authorization w/in 14 days upon receiving the products.
This was foreign to me since I hadn't received anything in writing upon departing from the store but I had STUPIDLY signed something on Giovanni's notepad which he hurriedly shoved into me for a signature. According to my credit card, I owe them 3k since I hadn't received a return authorization in a timely fashion & therefore, was not "allowed" to return the products.
SCAM, SHAM, DOWNRIGHT DISHONEST business practices describes Tresor and its affiliates; found NUMEROUS similar complaints nationwide from Charlotte, SC; Nassau, Bahamas; La Jolla & San Francisco, CA; Lexington, KY; Palazzo, Las Vegas, NV; Waikiki, Hanalei, & Ala Moana, HI just to name a few. It's a shame this co. is allowed to do business in the U.S. especially, in cities where many people love visiting.
I was walking down Kalakaua Ave, (Waikiki district) Honolulu, HI 96815 when a nicely dressed and well spoken young man came out of the Tressor Rare store located at 2168 Kalakua Avenue and asked me if I used any skin-firming treatments about my eyes. I stated no, and he invited me in to the store for a free sample. After asking me if I had any allergies, he placed some cream around the skin of my eyes where "wrinkle lines" are located, and which respond well to Botox. He told me that this product was as good as Botox, but greatly less expensive. After application and drying with a small fan, my skin did feel a little different, and I agreed to purchase a container. It was rather large, and I was in a boutique store in Waikiki, so the price of $300, even though extravagant, sounded correct for this type of product and the size of the container. He then asked me to wait for a "free facial" and some sort of infrared skin treatment by his co-worker, which I acquiesced to.
After getting the facial masque and the infrared skin treatment with a hand-held device called "EVO", he did some high-pressure sales tactics, and got me to purchase two of the devices, stating he would only charge for one, and "throw in" a lot of facial products for free. He also talked me into getting a device for my mother, stating that it would be "free", and I would only pay for the lifetime warranty for $1,000. Now, I have NEVER been this gullible before, but for some reason I was this time. At any rate, my sales receipt did not show the price for each item, just that I was being given the items. Everything except one device that I was going to use while I worked in Waikiki for two months was to be mailed to my home in Florida.
2 hours later, I went back to the store, and told the salesman that I did not want the third device and wanted my $1,000 for the warranty refunded. He tried to talk me out of it, but I stuck to my guns on this, and he stated that since the shipment had not begun yet, he would cancel the 3rd device, and my $1,000 would be refunded, and I would see the refund on my credit card in 4-6 weeks, a longer time than refunds usually appear.
I have been in touch with my bank, and I had provisional credit for the $1,000 but it was reversed. I can get no explanations as to why I can't get my money back.
Also, all of the "extra free items" that were "thrown in for free" I was actually charged for. When I opened the containers, which were large, the actual volume of product was very small, like a small container of Ponds face cream. These large $300 containers hold no more than 2 ounces of cream.
Tresor-Rare Reviews
Was approached by rep. (Giovanni) from Tresor @ Ala Moana Shopping Center, HI who aggressively insisted on demonstrating some eye serum to remove bags from my under eye (insisted that it would take away years from my appearance).
I agreed to have him apply the serum which led to demonstrations of other products (including a "magic wand"); I agreed to purchase (3) products when he increased my "deal" to include numerous other products for a BIG discount.
I told him I wanted to try the (3) items before committing to the other products when he told me to take the entire shipment and I could return them if I wasn't satisfied. I told him NOT to ship anything until I'd had a chance to test the (3) items I was interested in; to make a long story short, upon returning to CA I received my shipment of Tresor products and when I contacted Giovanni he told me I needed to contact their customer service which I would end up calling for more than 2 wks. w/o any response. (No live person to speak to - just a recording to leave a msg.)
As a last resort, I placed a "stop payment" on my credit card and "refused" shipment w/ my P. O. My credit card has informed me that I had signed a (dis)agreement which indicated I needed to get a return authorization w/in 14 days upon receiving the products.
This was foreign to me since I hadn't received anything in writing upon departing from the store but I had STUPIDLY signed something on Giovanni's notepad which he hurriedly shoved into me for a signature. According to my credit card, I owe them 3k since I hadn't received a return authorization in a timely fashion & therefore, was not "allowed" to return the products.
SCAM, SHAM, DOWNRIGHT DISHONEST business practices describes Tresor and its affiliates; found NUMEROUS similar complaints nationwide from Charlotte, SC; Nassau, Bahamas; La Jolla & San Francisco, CA; Lexington, KY; Palazzo, Las Vegas, NV; Waikiki, Hanalei, & Ala Moana, HI just to name a few. It's a shame this co. is allowed to do business in the U.S. especially, in cities where many people love visiting.
I was walking down Kalakaua Ave, (Waikiki district) Honolulu, HI 96815 when a nicely dressed and well spoken young man came out of the Tressor Rare store located at 2168 Kalakua Avenue and asked me if I used any skin-firming treatments about my eyes. I stated no, and he invited me in to the store for a free sample. After asking me if I had any allergies, he placed some cream around the skin of my eyes where "wrinkle lines" are located, and which respond well to Botox. He told me that this product was as good as Botox, but greatly less expensive. After application and drying with a small fan, my skin did feel a little different, and I agreed to purchase a container. It was rather large, and I was in a boutique store in Waikiki, so the price of $300, even though extravagant, sounded correct for this type of product and the size of the container. He then asked me to wait for a "free facial" and some sort of infrared skin treatment by his co-worker, which I acquiesced to.
After getting the facial masque and the infrared skin treatment with a hand-held device called "EVO", he did some high-pressure sales tactics, and got me to purchase two of the devices, stating he would only charge for one, and "throw in" a lot of facial products for free. He also talked me into getting a device for my mother, stating that it would be "free", and I would only pay for the lifetime warranty for $1,000. Now, I have NEVER been this gullible before, but for some reason I was this time. At any rate, my sales receipt did not show the price for each item, just that I was being given the items. Everything except one device that I was going to use while I worked in Waikiki for two months was to be mailed to my home in Florida.
2 hours later, I went back to the store, and told the salesman that I did not want the third device and wanted my $1,000 for the warranty refunded. He tried to talk me out of it, but I stuck to my guns on this, and he stated that since the shipment had not begun yet, he would cancel the 3rd device, and my $1,000 would be refunded, and I would see the refund on my credit card in 4-6 weeks, a longer time than refunds usually appear.
I have been in touch with my bank, and I had provisional credit for the $1,000 but it was reversed. I can get no explanations as to why I can't get my money back.
Also, all of the "extra free items" that were "thrown in for free" I was actually charged for. When I opened the containers, which were large, the actual volume of product was very small, like a small container of Ponds face cream. These large $300 containers hold no more than 2 ounces of cream.