Hello I ordered Tivo on 11/27/17 it was a refurbed machine and I purchased the extended warranty…I was able to activated on 12/4/17
Get email from TIVO on 12/4/17
Dear Valued Customer,
Thank you for your recent Extend Service Plan purchase. Your decision to protect your investment is a wise one that will ensure long-term peace of mind and the assurance of continued enjoyment from your product purchase.
2/18 I email Tivo support with DVR issue…I give them my troubleshooting…they send me the same troubleshooting I told them I tried…and sent it in an email with the title “DO NOT REPLLY” This is only 76 Days into my time of having TIVO
2/21 when the “No Signal” issue started…even though my signals were all strong
2/25 Called and talked with Daphne …I asked to send emails but she couldn’t take them…I noted that my shows were not recording due to no signal the tivo shows the signal strength of most common channels I watch
ABC 85 PBS 84 Fox 72 NBC 72 CBS 85 ION 72
We did a lot of trouble shooting ( hour and ½), she said if issue continues I could call and ask for her about a replacement. It seems to work but by 8 oclock that night when first show is about to record..notice it has no signal but usually is 72..private eyes on ion 51-1…next morning none of morning shows record. This is 84 days into my use of TIVO since activation Case Number 07725859
2/26 I call to ask for her since I can’t get home before 7pm but they say they can’t forward call to Daphne
2/27/18 I call again..forget girls name but she says she can’t forward to Daphne…she wants to trouble shoot without readying any of Daphne’s notes….I say read her notes..we have done this already…tv part of tivo shows strong signal…but dvr doesn’t. This is now 86 days into my use of TIVO She says I’m going to get a replacement but I loose my Extended Warranty. Gives me case 07749888 . I need to call customer service because they have already gone for day
2/28/17 Calling Customer service and email…I’m going to send this to Better Business bureau and consumer affairs after calling and talking to MGR.
I talked to Andre from 8:05 am until 8:44 he said it’s 92 days from the day they shipped it…he says that although started saying I had problems on 2/18…76 days since I had activated…none of that counts as before 90 days because the tivo product was under investigation.
So the bottom line is since they are actually mailing me the tivo box 92 days since I purchased it..not received it or called in problems…they are using extended warranty instead of 90 days and I lose the 3 year extended warranty I purchased with getting a replacement machine.
I have been a satisfied customer of TiVo's devices and Service Plans since the ealry 2000s. I have owned a Series 1, a Series 2, a Series 3, a TiVo HD and now 2 TiVo Bolt+ boxes.
On 03/03/17 I purchased a new TiVo Bolt+ DVR from Tivo. Tivo advertised and offered me a deal to transfer my Lifetime Service Plan from my Series 3 to the new Bolt+ for $99 rather than paying $549 for a new Lifetime Service Plan. I called Tivo sales prior to the purchase, asked them about the $99 deal made sure that the offer applied to my old box, they assured me that it did and I was told that I would be charged $99 at the time of purchase for the special Lifetime Service Transfer deal and not the full $549 for a new plan. I was retiring the older Tivo device, I would not need a service plan for it and the lower price to transfer the service to the new device made sense. I made the purchase. Tivo then charged me the full price of $549 for a new service plan, as well as removed the service plan from my older device (they transferred the service AND charged me for a new service).
Had I simply bought the new TiVo Bolt+ and said nothing, I would have had an older Series 3 with a Lifetime Service Plan (which I could have sold or given away) AND a new TiVo Bolt+ also with a Lifetime Service Plan.
This happened on 2 TiVo Bolt+ devices that I bought in March 2017. TiVo acknowledged that both boxes were eligible for the $99 deal, that they mistakenly charged me full price at the time of purchase and that they owed me refunds for both overcharges. I got a prompt refund for one of them, no problem at all. The refund was issued in less than a week. The other one has been like pulling teeth out of a lion.
What they did was cheat me out of $494.29 (the price difference including tax) and took away the Service Plan on my older TiVo. Altogether combined, I am out nearly $1000.
When this happened I immediately called them to resolve the issue. I was initially told that they saw the problem and would issue me a refund for $494.29 within 3 days. The refund did not occur. I called back again. I was then told I would have to wait 30 days for the sales return period to expire then call back to re-initiate the refund process. I waited the 30 day, called back, was again told that I would receive a refund within 3 days. The refund again did not occur. So I call back again. This time I was told that it would take up to 14 days for the refund "to go through". 14 days later I still had no refund. Called back again, this time I was told it would take "14 business days" not 2 weeks (which extended it another week). A week later, still no refund. Called back again, was told there was some sort of "glitch and that my case would be "expedited" and made "priority" and, again, had to wait 14 more business days for the refund "to go through". And again, 3 weeks later, still no refund.
At the end of that last 14 day waiting period I called back yet again, I'm then told there was again a problem and that "absolutely, definitely" a refund would be issued to my credit card for $494.29 within the next 2 days. And as you might expect no refund was issued as promised. I have just got off the phone with them again today and was again told that there was "a block on my credit card prventing refunds" and I was assured that they had "removed the block" and I would be receiving a refund "soon" but this time told me that "no time frame can be given" as to when to expect a refund.
I am at my wit's end. Every single call I have made to Tivo's customer service and / or Tivo's sales department in the past 3 months, 1 week has been dropped or terminated from their end (they hung up) either by accident or on purpose. Every single time I made sure the person I was talking had my phone number and asked them to call me back in the event that the call was dropped or terminated but not once have they called me back.
It's a known oroblems on the forums from multiple customers. TiVo will not handshake properly with the tv. The result of this is, when you start your tv the TiVo box will not send any video to the tv. This forces the user to remove and reconnect the hdmi cable for the box to work. Or you can reboot your TiVo box to get it to handshake. Calling TiVo support means the support person ignores the problem and follows their support script where they ask you to reboot. When the the box starts broadcasting video again, they declare it fixed and hang up. Of course this happens nearly every time you go to watch tv. Their old boxes never had the issue. I'd recommend steering clear of any of their hardware until the problem is resolved. I'm a long time customer and I think I'm done with them.
TiVo Corporation Reviews
Hello I ordered Tivo on 11/27/17 it was a refurbed machine and I purchased the extended warranty…I was able to activated on 12/4/17
Get email from TIVO on 12/4/17
Dear Valued Customer,
Thank you for your recent Extend Service Plan purchase. Your decision to protect your investment is a wise one that will ensure long-term peace of mind and the assurance of continued enjoyment from your product purchase.
2/18 I email Tivo support with DVR issue…I give them my troubleshooting…they send me the same troubleshooting I told them I tried…and sent it in an email with the title “DO NOT REPLLY” This is only 76 Days into my time of having TIVO
2/21 when the “No Signal” issue started…even though my signals were all strong
2/25 Called and talked with Daphne …I asked to send emails but she couldn’t take them…I noted that my shows were not recording due to no signal the tivo shows the signal strength of most common channels I watch
ABC 85 PBS 84 Fox 72 NBC 72 CBS 85 ION 72
We did a lot of trouble shooting ( hour and ½), she said if issue continues I could call and ask for her about a replacement. It seems to work but by 8 oclock that night when first show is about to record..notice it has no signal but usually is 72..private eyes on ion 51-1…next morning none of morning shows record. This is 84 days into my use of TIVO since activation Case Number 07725859
2/26 I call to ask for her since I can’t get home before 7pm but they say they can’t forward call to Daphne
2/27/18 I call again..forget girls name but she says she can’t forward to Daphne…she wants to trouble shoot without readying any of Daphne’s notes….I say read her notes..we have done this already…tv part of tivo shows strong signal…but dvr doesn’t. This is now 86 days into my use of TIVO She says I’m going to get a replacement but I loose my Extended Warranty. Gives me case 07749888 . I need to call customer service because they have already gone for day
2/28/17 Calling Customer service and email…I’m going to send this to Better Business bureau and consumer affairs after calling and talking to MGR.
I talked to Andre from 8:05 am until 8:44 he said it’s 92 days from the day they shipped it…he says that although started saying I had problems on 2/18…76 days since I had activated…none of that counts as before 90 days because the tivo product was under investigation.
So the bottom line is since they are actually mailing me the tivo box 92 days since I purchased it..not received it or called in problems…they are using extended warranty instead of 90 days and I lose the 3 year extended warranty I purchased with getting a replacement machine.
I have been a satisfied customer of TiVo's devices and Service Plans since the ealry 2000s. I have owned a Series 1, a Series 2, a Series 3, a TiVo HD and now 2 TiVo Bolt+ boxes.
On 03/03/17 I purchased a new TiVo Bolt+ DVR from Tivo. Tivo advertised and offered me a deal to transfer my Lifetime Service Plan from my Series 3 to the new Bolt+ for $99 rather than paying $549 for a new Lifetime Service Plan. I called Tivo sales prior to the purchase, asked them about the $99 deal made sure that the offer applied to my old box, they assured me that it did and I was told that I would be charged $99 at the time of purchase for the special Lifetime Service Transfer deal and not the full $549 for a new plan. I was retiring the older Tivo device, I would not need a service plan for it and the lower price to transfer the service to the new device made sense. I made the purchase. Tivo then charged me the full price of $549 for a new service plan, as well as removed the service plan from my older device (they transferred the service AND charged me for a new service).
Had I simply bought the new TiVo Bolt+ and said nothing, I would have had an older Series 3 with a Lifetime Service Plan (which I could have sold or given away) AND a new TiVo Bolt+ also with a Lifetime Service Plan.
This happened on 2 TiVo Bolt+ devices that I bought in March 2017. TiVo acknowledged that both boxes were eligible for the $99 deal, that they mistakenly charged me full price at the time of purchase and that they owed me refunds for both overcharges. I got a prompt refund for one of them, no problem at all. The refund was issued in less than a week. The other one has been like pulling teeth out of a lion.
What they did was cheat me out of $494.29 (the price difference including tax) and took away the Service Plan on my older TiVo. Altogether combined, I am out nearly $1000.
When this happened I immediately called them to resolve the issue. I was initially told that they saw the problem and would issue me a refund for $494.29 within 3 days. The refund did not occur. I called back again. I was then told I would have to wait 30 days for the sales return period to expire then call back to re-initiate the refund process. I waited the 30 day, called back, was again told that I would receive a refund within 3 days. The refund again did not occur. So I call back again. This time I was told that it would take up to 14 days for the refund "to go through". 14 days later I still had no refund. Called back again, this time I was told it would take "14 business days" not 2 weeks (which extended it another week). A week later, still no refund. Called back again, was told there was some sort of "glitch and that my case would be "expedited" and made "priority" and, again, had to wait 14 more business days for the refund "to go through". And again, 3 weeks later, still no refund.
At the end of that last 14 day waiting period I called back yet again, I'm then told there was again a problem and that "absolutely, definitely" a refund would be issued to my credit card for $494.29 within the next 2 days. And as you might expect no refund was issued as promised. I have just got off the phone with them again today and was again told that there was "a block on my credit card prventing refunds" and I was assured that they had "removed the block" and I would be receiving a refund "soon" but this time told me that "no time frame can be given" as to when to expect a refund.
I am at my wit's end. Every single call I have made to Tivo's customer service and / or Tivo's sales department in the past 3 months, 1 week has been dropped or terminated from their end (they hung up) either by accident or on purpose. Every single time I made sure the person I was talking had my phone number and asked them to call me back in the event that the call was dropped or terminated but not once have they called me back.
It is plainly obvious to me that:
It's a known oroblems on the forums from multiple customers. TiVo will not handshake properly with the tv. The result of this is, when you start your tv the TiVo box will not send any video to the tv. This forces the user to remove and reconnect the hdmi cable for the box to work. Or you can reboot your TiVo box to get it to handshake. Calling TiVo support means the support person ignores the problem and follows their support script where they ask you to reboot. When the the box starts broadcasting video again, they declare it fixed and hang up. Of course this happens nearly every time you go to watch tv. Their old boxes never had the issue. I'd recommend steering clear of any of their hardware until the problem is resolved. I'm a long time customer and I think I'm done with them.